If Royal Caribbean is monitoring this forum...(which I hope they are)

[Cruise_Couple]

Please stop sending me emails reminding me to buy things you are not selling. I keep getting emails to add a beverage package to my cruise... click the link to "purchase now"... and what do I get??? "Not available for purchase" !!! Same for the emails for Internet, emails for Dining packages and emails for on-board reservations and activities!

 

It really is a shame that a company of this size that claims to have the most technologically advanced ships in the world can't get it's web site and email campaigns to function properly. It is actually a little heartbreaking to get these emails and get all excited to be able to add more fun stuff to our cruise and then wind up disappointed when we log in to My Cruise Planner and can't do it. Here I am trying to give Royal Caribbean my money and they won't take it!

 

I understand it takes time for Royal to line up all these things for all the cruises... but how hard can it be NOT to send reminder emails for something that is NOT even available?

[Funbobby68]

Unsubscribe

 

 

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[Cruise_Couple]

Unsubscribe

 

 

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The problem with unsubscribing is that when they actually do put the packages. etc online then I won't get notified. I guess my point was that I feel that Royal Caribbean should correct the myriad of problems on the web site. Just browsing through the threads here on this board there seems to be a large amount of complaints about their web site from cruise critic members. Yes, I was venting, but I think we would all like to see them step up their game on correcting web site issues.

[taglovestocruise]

If they are monitoring, which I hope they are, would you please add a round trip Disney shuttle for the Port Canaveral stop on the Symphony of the Seas transatlantic in Nov.

[SamTimeDining]

Bring back chocolate mints on pillows at turn down.

[packerpegster]

Call them! Was able to get all promotions addd because of their emails!

 

 

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[lenquixote66]

i never get any e-mails from RCI and I cruise with the line almost exclusively.

[polymedia]

I was told by a CD at a meet & greet that both the execs in Miami and every CD watches this forums closely, for what it's worth. Getting a response is another matter.

[time4u2go]

Have you contacted them directly, instead of just hoping they'll see your post here?

[LMaxwell]

I was told by a CD at a meet & greet that both the execs in Miami and every CD watches this forums closely, for what it's worth. Getting a response is another matter.

 

Just lip service for forum members.

[GalFitness19]

And then there’s the reminder emails to purchase something that you’re ALREADY PURCHASED!

 

 

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[Cruise_Couple]

And then there’s the reminder emails to purchase something that you’re ALREADY PURCHASED![ATTACH]414488[/ATTACH]

 

 

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True... they also keep reminding me to "finish" booking my cruise. I already paid!!!

[squadron]

True... they also keep reminding me to "finish" booking my cruise. I already paid!!!

 

I find if I do a dummy booking to check prices I get the "finish" email.

[cublet]

Hello,

 

Whether indicative or not, the only cruise line I have ever seen post on CC in response to a query/complaint has been Celebrity.

 

I know at the M&M the host always says how important CC members are, but I'm The Queen of Sheba (retired).

 

Regards

 

Cublet

[Clarea]

Hello,

 

Whether indicative or not, the only cruise line I have ever seen post on CC in response to a query/complaint has been Celebrity.

 

I know at the M&M the host always says how important CC members are, but I'm The Queen of Sheba (retired).

 

Regards

 

Cublet

There used to be a poster called "Royal Caribbean International" post here occasionally, but the posts were basically marketing announcements, they would not answer questions or provide any real help.

[ONECRUISER]

There used to be a poster called "Royal Caribbean International" post here occasionally, but the posts were basically marketing announcements, they would not answer questions or provide any real help.

Yes. Was trying to remember as thought they had responded directly to a question at least once...

[Clarea]

Yes. Was trying to remember as thought they had responded directly to a question at least once...

It's possible they responded to a question or two. Then nothing. Probably violated some management guideline.

[Funbobby68]

It's possible they responded to a question or two. Then nothing. Probably violated some management guideline.

 

 

 

Would feel sorry for the poor person that would have the job responding to these forums

Bet the eye roll emoji would be used quite often

 

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[anamanxs]

i never get any e-mails from RCI and I cruise with the line almost exclusively.

 

I wasn't either, but when they checked my profile I had it turned off under setting. Once that was changed I am now getting.

[Pellaz]

It's fairly obvious RCI is a sponsor of this website. The critic reviews have an obvious slant.

 

More accurate to say that RCI doesn't have an adversarial relationship to CruiseCritic, unlike Carnival, which kinda does.

[SamTimeDining]

It’s all Google analytics. Google puts ads for cruising on a cruise website. SHOCKING!

 

 

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[Ocean Boy]

It's possible they responded to a question or two. Then nothing. Probably violated some management guideline.

I can remember in the past RCI contacting Laura and asking her to post info regarding something that was being discussed on a thread though it certainly does not happen often.

[nealstuber]

There used to be a poster called "Royal Caribbean International" post here occasionally, but the posts were basically marketing announcements, they would not answer questions or provide any real help.

 

 

 

At least they are not starting new threads with every WOW sale.

 

 

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[cruisegirl1]

They do monitor the site so if you have discovered new great way to skirt the system, please don't post ( brag) about it here. Most of us know many of the common tricks and discuss it among friends. Let your friends know, tell a few on board, tell your Facebook group and the word will get around.

 

M

[CruisingNole]

Considering the tie in with mix/mingle parties and the fact that the invite waiting in my stateroom has the CC logo on it, I think it's safe to say there's some collaboration between the two entities.