taxmantoo Posted May 3, 2018 #476 Share Posted May 3, 2018 Today's Dilbert comic strip might be straight from HAL headquarters: Alice: "Did anyone test our user interface?" Pointy Haired Boss: "No, our customers will tell us what they don't like about it. And they work for free." Alice: "That doesn't sound right." Pointy Haired Boss: "That's what our customers say, too. And unlike you, they work for free." LOL ... I was just about to post the actual comic strip ... :D Link to comment Share on other sites More sharing options...
Rare Crazy For Cats Posted May 3, 2018 #477 Share Posted May 3, 2018 I don't think your actual records are in jeopardy. It's probably just the customer website. Try calling customer service to see if they can pull up your record and verify everything. (And by all means express your concerns about the website and your booking.) I've had a delay in purchases appearing on my itinerary and when I've called, I was told that they were in place. Sure enough, they'd appear the next day or so. I don't have a lot of confidence in the website, either. But I do have confidence that the ship will make it right, especially since you have copies that prove your purchases. And the website has improved over the past month or more since it launched, so there's hope it will continue to get better. Ultimately I think you are correct. Many of the missing items were purchased months ago. I do see the information when accessing the old website. I reached out to them once I discovered the missing details and am waiting on a response. I don't think that this is something that we should have to worry about and I certainly do not want to spend time once on ship filling in the missing pieces. Link to comment Share on other sites More sharing options...
dfish Posted May 3, 2018 #478 Share Posted May 3, 2018 Ultimately I think you are correct. Many of the missing items were purchased months ago. I do see the information when accessing the old website. I reached out to them once I discovered the missing details and am waiting on a response. I don't think that this is something that we should have to worry about and I certainly do not want to spend time once on ship filling in the missing pieces. We'll be fine. I lived through constant Murphy's Law last weekend, so I declare that nothing will go wrong on our cruise. Link to comment Share on other sites More sharing options...
Rare Crazy For Cats Posted May 3, 2018 #479 Share Posted May 3, 2018 We'll be fine. I lived through constant Murphy's Law last weekend, so I declare that nothing will go wrong on our cruise. I hope Murphy hears you and listens. Link to comment Share on other sites More sharing options...
KroozNut Posted May 3, 2018 #480 Share Posted May 3, 2018 This morning I went to print out an updated itinerary since I added a new excursion to my next cruise. I got the new web site this morning and nothing that I booked, excursions, dining and water appear on my itinerary. That is frustrating!:mad::mad: Interesting.. after reading your post I got a little nervous so I went into the new site and pulled up my current booking on Eurodam with no problem. All my itinerary stuff (dining reservations, etc.) was still there. Link to comment Share on other sites More sharing options...
Rare Crazy For Cats Posted May 3, 2018 #481 Share Posted May 3, 2018 Interesting.. after reading your post I got a little nervous so I went into the new site and pulled up my current booking on Eurodam with no problem. All my itinerary stuff (dining reservations, etc.) was still there. I'm glad to hear that your booking is correct. I'm waiting to hear back from HAL and will update when I get a response. Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted May 3, 2018 #482 Share Posted May 3, 2018 No middle name that was not mine, but I now have a male room mate on my upcoming cruise. I am a woman traveling solo :) I hope he is charming and good looking. Hahahaha. That is awesome. Keep us posted! Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted May 3, 2018 #483 Share Posted May 3, 2018 Did they pick up your correct middle name, or give you a new one? I don't have a middle name. :o Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted May 3, 2018 #484 Share Posted May 3, 2018 Today's Dilbert comic strip might be straight from HAL headquarters: Alice: "Did anyone test our user interface?" Pointy Haired Boss: "No, our customers will tell us what they don't like about it. And they work for free." Alice: "That doesn't sound right." Pointy Haired Boss: "That's what our customers say, too. And unlike you, they work for free." :') Link to comment Share on other sites More sharing options...
KroozNut Posted May 3, 2018 #485 Share Posted May 3, 2018 I'm glad to hear that your booking is correct. I'm waiting to hear back from HAL and will update when I get a response. Curious, as to what you're waiting to hear. :confused: Link to comment Share on other sites More sharing options...
Rare Crazy For Cats Posted May 3, 2018 #486 Share Posted May 3, 2018 Curious, as to what you're waiting to hear. :confused: That the excursions etc are attached to my booking on the new web site. All is gone! Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
KroozNut Posted May 3, 2018 #487 Share Posted May 3, 2018 That the excursions etc are attached to my booking on the new web site. All is gone! Sent from my iPad using Forums If you access the new site correctly, all should be there... just sayin' ;) Link to comment Share on other sites More sharing options...
Rare Crazy For Cats Posted May 3, 2018 #488 Share Posted May 3, 2018 If you access the new site correctly, all should be there... just sayin' ;) Since I could see each day on my itinerary with the option to add items I can safely say I did it correctly. Also they do appear on the old web site. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Rare 3rdGenCunarder Posted May 4, 2018 #489 Share Posted May 4, 2018 I don't have a middle name. :o Do you like the one they gave you? Link to comment Share on other sites More sharing options...
cruzingnut Posted May 4, 2018 #490 Share Posted May 4, 2018 I am unable to access my bookings. I can sign in, but when I click to go to a booking nothing happens. Needless to say, this is seriously annoying! :mad: Linda R. Link to comment Share on other sites More sharing options...
WeissGal Posted May 6, 2018 #491 Share Posted May 6, 2018 Again, the HAL Website is useless. I tried to log in and I get Unable to contact the server. Please try again later. Link to comment Share on other sites More sharing options...
Haboob Posted May 6, 2018 #492 Share Posted May 6, 2018 Again, the HAL Website is useless. I tried to log in and I get Unable to contact the server. Please try again later. Up and running as of 2018-05-06 08:30 am PDT from the Mojave Desert, CA. Link to comment Share on other sites More sharing options...
WeissGal Posted May 6, 2018 #493 Share Posted May 6, 2018 Unable to contact the server. Please try again later. As of 12:19 pm East Coast. I am trying to log into the itinerary for my cruise. This seems to be a common occurrence with this site. Link to comment Share on other sites More sharing options...
Cruising-along Posted May 6, 2018 #494 Share Posted May 6, 2018 Unable to contact the server. Please try again later.As of 12:19 pm East Coast. I am trying to log into the itinerary for my cruise. This seems to be a common occurrence with this site. I'm getting this also, unable to contact the server. Link to comment Share on other sites More sharing options...
Archipelago Posted May 6, 2018 #495 Share Posted May 6, 2018 Unable to do a booking...says your session has expired ..sign in again:(:( Link to comment Share on other sites More sharing options...
Rare 3rdGenCunarder Posted May 6, 2018 #496 Share Posted May 6, 2018 I'm getting this also, unable to contact the server. So am I, on both the old and new sites. I can do other things, like search for a cruise and make dummy bookings, but I can't get to my itinerary. There is a notice that website maintenance today may affect things like booking cruises, excursions, specialty restaurants, etc. The time is supposed to be 8-11 PM PST, but maybe some functions have shut down early? Let's hope this maintenance makes some improvements. Link to comment Share on other sites More sharing options...
catl331 Posted May 6, 2018 #497 Share Posted May 6, 2018 The time is supposed to be 8-11 PM PST, but maybe some functions have shut down early? Let's hope this maintenance makes some improvements.That was yesterday, so I guess the maintenance didn't fix everything!Due to scheduled maintenance May 5th from 8pm to 11pm PST, Link to comment Share on other sites More sharing options...
Rare 3rdGenCunarder Posted May 6, 2018 #498 Share Posted May 6, 2018 That was yesterday, so I guess the maintenance didn't fix everything!Due to scheduled maintenance May 5th from 8pm to 11pm PST, Oops! :o Link to comment Share on other sites More sharing options...
Rare Crazy For Cats Posted May 6, 2018 #499 Share Posted May 6, 2018 I tried to make a payment and had web site issues. I called in and the person who answered admitted that they are still working on the web site. Even she couldn’t pull up parts of my cruise. She was able to process the credit card. This was about noon east coast time. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Cruising-along Posted May 6, 2018 #500 Share Posted May 6, 2018 I'm getting this also, unable to contact the server. 90 minutes after posting this, I can now get into my itinerary -- for how long who knows? :confused: Link to comment Share on other sites More sharing options...
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