WScruiser Posted November 14, 2018 #1 Share Posted November 14, 2018 I am getting a Log In Failed message when I try to sign in on my IPhone or IPad. My log in works perfectly well on a laptop, but not on my mobile devices. The message is "the operation couldn't be completed (Forum SSO error 2). I have cleared both devices of all previous apps, and I don't know what to do next. Link to comment Share on other sites More sharing options...
WScruiser Posted November 14, 2018 Author #2 Share Posted November 14, 2018 I should also add that it asks if I forgot my password (I didn't) but when I try to reset, I get the same Log In Failed message Link to comment Share on other sites More sharing options...
Globaliser Posted November 14, 2018 #3 Share Posted November 14, 2018 A possibly off-the-wall question: do you have any special characters in your password? Link to comment Share on other sites More sharing options...
WScruiser Posted November 14, 2018 Author #4 Share Posted November 14, 2018 No, just numbers Link to comment Share on other sites More sharing options...
Aulanis Posted November 14, 2018 #5 Share Posted November 14, 2018 Are you trying using a browser - chrome, firefox, safari etc. The phone app and tapatalk dont work Link to comment Share on other sites More sharing options...
wwcruisers Posted November 14, 2018 #6 Share Posted November 14, 2018 Don't know if it's the same problem -- but I couldn't log in all day yesterday -- from my desktop (using Firefox). The log-in page remembered my user name and pw, but when I tried to sign in, I got the message that one of them was "incorrect". I had that same problem over that weekend that everyone else was experiencing similar problems. Now, when something goes wrong, I certainly don't assume that it's 'just me'! Link to comment Share on other sites More sharing options...
flossie009 Posted November 14, 2018 #7 Share Posted November 14, 2018 2 hours ago, WScruiser said: I am getting a Log In Failed message when I try to sign in on my IPhone or IPad. My log in works perfectly well on a laptop, but not on my mobile devices. The message is "the operation couldn't be completed (Forum SSO error 2). I have cleared both devices of all previous apps, and I don't know what to do next. I had the same problem yesterday on an iPad. Managed to fix it by shutting down iPad completely and rebooting. All very annoying. Link to comment Share on other sites More sharing options...
WScruiser Posted November 14, 2018 Author #8 Share Posted November 14, 2018 I've rebooted several times with no success. I'll try getting in through a browser since the app apparently is not working. Thanks! Link to comment Share on other sites More sharing options...
Globaliser Posted November 14, 2018 #9 Share Posted November 14, 2018 17 minutes ago, WScruiser said: I'll try getting in through a browser ... It's the only way. Link to comment Share on other sites More sharing options...
Rare broberts Posted November 15, 2018 #10 Share Posted November 15, 2018 (edited) I had to delete all CC cookies in the mobile browser. I did manage to get logged in, but encountered other issues that, for me at least make using my mobile pointless. Edited November 15, 2018 by broberts Link to comment Share on other sites More sharing options...
Shellbelle28 Posted November 15, 2018 #11 Share Posted November 15, 2018 I'm having the same issue this morning. It took changing from Android view mode on my browser to Desktop view mode plus about 7 times entering my username and password. CC has really been a POS for the last few days on mobile! It was working just fine right after the platform change, I don't know what they "fixed." The being logged off overnight and having to log in each time is a PITA too. Link to comment Share on other sites More sharing options...
Shmoo here Posted November 15, 2018 #12 Share Posted November 15, 2018 On 11/14/2018 at 11:10 AM, WScruiser said: I've rebooted several times with no success. I'll try getting in through a browser since the app apparently is not working. Thanks! The app is no longer. Link to comment Share on other sites More sharing options...
WScruiser Posted November 16, 2018 Author #13 Share Posted November 16, 2018 Thanks to everyone for the suggestions. I was not aware that the app was no longer working, and I have not had any problem since I started going straight through the browser. Another reason I'm so fond of CC - lots of help offered by the members Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now