Regent Seven Seas / Oceania, You are spamming our mailbox!

[553Makai]

Several years ago my wife and I cruised once on Regent Seven Seas Mariner and apparently Regent also provided our mailing address and names to sister line Oceania.  Today, we receive two to four brochures four times a week from Oceania and Regent Seven Seas, more often than not, duplicates.  We are being inundated by these two NCL companies with absolutely wasted marketing materials.  We have contacted Regent and Oceania and asked that they stop sending the brochures, we were told they would try to remove us from the mailing lists, but three years later, we are still getting brochures four days a week which just get tossed, never looked at, because we will never consider a cruise again with Regent or Oceania due to their marketing spam. 

 

Perhaps with the clout of Cruisecritic and its many readers, someone at Regent Seven Seas/Oceania will get a clue that spamming their potential customers with so much junk mail sends potential guests to their competition.  Below is a sample of what we received today from Regent Seven Seas and Oceania.

Edited January 10, 2019 by 553Makai
Grammar

[Rob the Cruiser]

I shred the address label and throw what remains in the recycle bin.  Zero stress. If they want to waste their money on printed spam, what do I care?

Edited January 10, 2019 by Rob the Cruiser

[1985rz1]

Would much rather have the brochures that we can  instantly throw out if we're not interested than email spam.  Yes, all travel companies spend too much on fancy brochures, but it must work for them.  It's called "Free Market." 😏

Edited January 10, 2019 by 1985rz1

[553Makai]

E-mail spam can at least be blocked.  Yes, it is a free market, my wife and I have freely booked upcoming cruises with two other cruise lines over the course of the next year.  Neither Silversea nor Celebrity bombard us with 12 to 20 pieces of junk mail per week.  In fact, since our first cruise on Silversea almost twenty-five years ago, I'll bet we have had no more than one brochure a year from Silversea and that brochure is far nicer than the daily offerings from Regent/Oceania.  

[LHT28]

maybe your TA  will have some clout  to have you removed from the list

That was how  I got off the list 

otherwise  I just toss the brochures I am not interested in

[alcpa1]

Some of the brochures are sent under the addresses of travel agents. We get duplicates from the different agents we use.

I do wonder what the cost of a lux cruise would be without the constant brochures. And for those of us who subscribe to travel magazines we also have the tear out versions. 

It irks me too.

[StanandJim]

Many may not notice-

But you have been on Cruise Critic for more than two full years and you have made only two Posts.

Both about getting too many brochures.

I think that says more about you than it does about Oceania or Regent.  

Let's all think about that.....

[BenMurphy]

We never get any emails/brochures from Oceania or Regent ( despite having cruised with them many times) what am I doing right?

[Noxequifans]

Companies spend their bucks where they perceive the highest response rate. One can assume the present campaigns must be working for them. Doesn’t bother me and keeps me looking at destinations I may have overlooked.

[Roccaforte]

We also get many brochures from Oceania and Regent since we have sailed previously on Riviera.  In the fall my husband noticed a nice itinerary that fit our schedule and booked it as a birthday treat for me.  So obviously mailing brochures works.  We wouldn’t have known or bothered otherwise.

[ORV]

Gosh, what do some people do when there are real issues in their life? 

[Rob the Cruiser]

Joke about the Allura design then run to a safe space?

[EasyGoingGuy]

Posted this a while back. Maybe l should repost more frequently... "As to the brochures...Go to the bottom of an Oceania website page (any) ...under "Guest Service" click "Update Mail Preferences"...select "Remove my name from your mailing lists". Fill in the fields and "Submit My Change Request". Takes a bit to take effect (and maybe needs a second try). I left email 'On' since this doesn't bother me so much (and I still get their information) and isn't so wasteful in the trash."

[lais]

4 hours ago, EasyGoingGuy said:

Posted this a while back. Maybe l should repost more frequently... "As to the brochures...Go to the bottom of an Oceania website page (any) ...under "Guest Service" click "Update Mail Preferences"...select "Remove my name from your mailing lists". Fill in the fields and "Submit My Change Request". Takes a bit to take effect (and maybe needs a second try). I left email 'On' since this doesn't bother me so much (and I still get their information) and isn't so wasteful in the trash."

I had to do this also and now I can’t even get a brochure out of them.   Seems once you are off the email list you are off for good. 

[Paulchili]

38 minutes ago, lais said:

I had to do this also and now I can’t even get a brochure out of them.   Seems once you are off the email list you are off for good. 

It’s kind of hard to be on and also off the mailing list at the same time 😄

[lais]

43 minutes ago, lais said:

I had to do this also and now I can’t even get a brochure out of them.   Seems once you are off the email list you are off for good. 

I mean off the mailing list. 

[553Makai]

EasygoingGuy, Thanks for your post.  I will go to the site and ask to be removed.  The representative for Regent and Oceania apparently did not know how to accomplish that task.  Your comment is really appreciated.  As to those who thought my concern over receiving up to 16 brochures a week from Regent and Oceania was over the top, I wish you well, and happy cruising.

[Paulchili]

17 minutes ago, 553Makai said:

 As to those who thought my concern over receiving up to 16 brochures a week from Regent and Oceania was over the top, I wish you well, and happy cruising.

Cross your heart.....?😄

[RJB]

On 1/10/2019 at 8:56 AM, Roccaforte said:

We also get many brochures from Oceania and Regent since we have sailed previously on Riviera.  In the fall my husband noticed a nice itinerary that fit our schedule and booked it as a birthday treat for me.  So obviously mailing brochures works.  We wouldn’t have known or bothered otherwise.

Makes great reading on the john.