charlesspinney Posted November 13, 2019 #1 Share Posted November 13, 2019 I've been trying to log into my VP account for several days now and it says they are having technical issues. Is there anyone else having the same problem? It's getting close to the time for booking excursions for our upcoming Alaskan cruise and I need to be checking it daily. Link to comment Share on other sites More sharing options...
Host Hattie Posted November 13, 2019 #2 Share Posted November 13, 2019 It's working for me today, I've just logged in from my phone. Link to comment Share on other sites More sharing options...
Rare rakkor Posted November 13, 2019 #3 Share Posted November 13, 2019 (edited) Yep - I logged in via my work PC - But got the following message There appears to be a temporary issue when trying to process your request, please try again in a few minutes. If the problem continues, please call our customer contact centre on 03453 550 300 Clicking beyond this I did get in though through to excursions Edited November 13, 2019 by rakkor clarity Link to comment Share on other sites More sharing options...
LittleFish1976 Posted November 13, 2019 #4 Share Posted November 13, 2019 7 hours ago, charlesspinney said: I've been trying to log into my VP account for several days now and it says they are having technical issues. Is there anyone else having the same problem? It's getting close to the time for booking excursions for our upcoming Alaskan cruise and I need to be checking it daily. I can't get into the VP. I'm also trying to log in each day to check for excursions for a mid-February voyage. The email I received a month ago did state that excursions wouldn't be available until the new system, 'My Cunard' was running and that they would email me when that was ready but time's passing and no further word from Cunard. Has anyone else received such an email? either the announcement that it's coming or the one to say it has arrived? Link to comment Share on other sites More sharing options...
MarkBearSF Posted November 13, 2019 #5 Share Posted November 13, 2019 (edited) 7 hours ago, charlesspinney said: I've been trying to log into my VP account for several days now and it says they are having technical issues. Is there anyone else having the same problem? It's getting close to the time for booking excursions for our upcoming Alaskan cruise and I need to be checking it daily. Although, ultimately I've gotten through to the same old VP in the past day or few, but I've noticed a couple of differences until arriving there... - One time, a day or two ago (but not most previously) I've been presented with a page to select US or UK. - I now have to turn off my ad blocker, to get past the login (to the approve conditions page) whereas I didn't need to previously So, it seems that it's a work in progress - but if you have an ad/pop-up blocker, you may want to try disabling it. Edited November 13, 2019 by MarkBearSF Link to comment Share on other sites More sharing options...
charlesspinney Posted November 14, 2019 Author #6 Share Posted November 14, 2019 Thanks to everyone for your quick response. I got rid of all my cookies and was able to get into the site. There was a P&O cruise page blocking the login. It's great to hear that there will soon be a new site. RCCL's site and onboard app is so far ahead of Cunard. Link to comment Share on other sites More sharing options...
newjoisey Posted November 14, 2019 #7 Share Posted November 14, 2019 It took me 3 tries to finally log on last night.....this morning it only took 1 try and in ...everything looked and worked normal [e-tickets] Link to comment Share on other sites More sharing options...
newjoisey Posted November 14, 2019 #8 Share Posted November 14, 2019 having trouble now logging on Link to comment Share on other sites More sharing options...
newjoisey Posted November 14, 2019 #9 Share Posted November 14, 2019 IN NOW Link to comment Share on other sites More sharing options...
Brindlebury Posted November 14, 2019 #10 Share Posted November 14, 2019 Glad it seems to be working again. I've had extraordinary trouble the last few days trying to log-in for an upcoming crossing. I just kept persevering (which is time consuming) and eventually got through. It seems those of you on the UK site had much better luck. 1 Link to comment Share on other sites More sharing options...
charlesspinney Posted November 15, 2019 Author #11 Share Posted November 15, 2019 Does Cunard monitor this board? It would be nice to hear from them on this topic. Are they creating a new "My Cunard " and what kind of update can they supply? This is causing undue stress on clients who are planning their cruises! Link to comment Share on other sites More sharing options...
Host Hattie Posted November 15, 2019 #12 Share Posted November 15, 2019 They may monitor but they don't post. There is a new "My Cunard" on the way according to people who have cruises booked, if you need a response I have found them quite helpful via Twitter. I haven't had any problems with the VP, but my cruise sails on Sunday and I'm based in the UK. Link to comment Share on other sites More sharing options...
Rare ClipperinSFO Posted November 15, 2019 #13 Share Posted November 15, 2019 Not able to access from my home computer in the US using Safari. I logged in (too much data needed!) and accepted the terms and conditions (for the umpteenth time) and then got an error message: Service Unavailable - Zero size object The server is temporarily unable to service your request. Please try again later. Reference #15.b0ad817.1573838080.2e294568 Link to comment Share on other sites More sharing options...
MarkBearSF Posted November 15, 2019 #14 Share Posted November 15, 2019 29 minutes ago, ClipperinSFO said: Not able to access from my home computer in the US using Safari. I logged in (too much data needed!) and accepted the terms and conditions (for the umpteenth time) and then got an error message: Service Unavailable - Zero size object The server is temporarily unable to service your request. Please try again later. Reference #15.b0ad817.1573838080.2e294568 If you have an ad blocker, try pausing it or whitelisting cunard.com. It hadn't caused problems to me before, but it has started doing so recently. Including with that message. (On Safari) Link to comment Share on other sites More sharing options...
LittleFish1976 Posted November 15, 2019 #15 Share Posted November 15, 2019 6 hours ago, ClipperinSFO said: Not able to access from my home computer in the US using Safari. I logged in (too much data needed!) and accepted the terms and conditions (for the umpteenth time) and then got an error message: Service Unavailable - Zero size object The server is temporarily unable to service your request. Please try again later. Reference #15.b0ad817.1573838080.2e294568 I've just had that msg now, as I do from time to time. I find I just have to persist and keep trying to log in - I usually manage to log in within a couple of attempts. Part of the annoyance of the VP for me is that recently it transfers me from the Australian Cunard site to the UK site during the log in attempt which is refused by the system as apparently they are geographically zoned and I don't have log-in credentials for the UK site. I then have to go through another log in attempt after the system transfers me back to the Aust. site. It's really clunky and a recent-ish problem (couple of months, I guess). And then the wait for the My Cunard site...and the ability to book tours for my February cruises. 1 Link to comment Share on other sites More sharing options...
MarkBearSF Posted November 16, 2019 #16 Share Posted November 16, 2019 7 hours ago, MarkBearSF said: If you have an ad blocker, try pausing it or whitelisting cunard.com. It hadn't caused problems to me before, but it has started doing so recently. Including with that message. (On Safari) And now it's giving me that error message no matter what. Cunard - great ships - crappy website. Link to comment Share on other sites More sharing options...
newjoisey Posted November 16, 2019 #17 Share Posted November 16, 2019 down again for me too Link to comment Share on other sites More sharing options...
newjoisey Posted November 16, 2019 #18 Share Posted November 16, 2019 IN NOW Link to comment Share on other sites More sharing options...
BklynBoy8 Posted November 16, 2019 #19 Share Posted November 16, 2019 GOT IN NOW - USA SITE Link to comment Share on other sites More sharing options...
Underwatr Posted November 16, 2019 #20 Share Posted November 16, 2019 Internal Server Error - Read The server encountered an internal error or misconfiguration and was unable to complete your request. Reference #3.15f04f17.1573946957.a0b083b Link to comment Share on other sites More sharing options...
Underwatr Posted November 16, 2019 #21 Share Posted November 16, 2019 In on the second try. Link to comment Share on other sites More sharing options...
charlesspinney Posted November 17, 2019 Author #22 Share Posted November 17, 2019 Thanks again for all the help. I can get in every time now by clearing my cache. The P&O site seems to be placing cookies into the "Policy Agreement" link. I've deleted all caches and saved a clean bookmark. I'm not a techie but Cunard has forced me into the world of bits and bytes at this late stage of my life!!!!!! Link to comment Share on other sites More sharing options...
Rare Colin_Cameron Posted November 17, 2019 #23 Share Posted November 17, 2019 It may be a coincidence but having had several failed attempts (Firefox/Win10) I tried "Private" Mode and it worked first time. Saved me from having to clear the cache and cookies. Link to comment Share on other sites More sharing options...
Canuker Posted November 17, 2019 #24 Share Posted November 17, 2019 "VP"? Link to comment Share on other sites More sharing options...
charlesspinney Posted November 17, 2019 Author #25 Share Posted November 17, 2019 Voyage Personalizer. It's your online cruise organizer. Once you have your booking number, you go to the website and fill in your forms and print your tickets and more. Link to comment Share on other sites More sharing options...
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