Cruise Cash

[Organized Chaos]

We have two cabins, two people in each. When buying Cruise Cash, the system doesn't allow us to assign it to individuals. Does that mean it's divided evenly among the bookings? If we buy $300 worth of Cruise Cash, is the system going to try to divide it among the four people?

 

I found some old posts that mentioned gifting Cruise Cash to individuals in order to assign them to a single person. Does that still work? For example, my son and his friend are in a cabin together. Can I gift my son Cruise Cash so it goes solely to him?

 

The friend's parents are going to handle his spending money, so the Cruise Cash will only be for myself, my wife, and our son. I'm trying to find a way to assign it to just the three of us. If all else fails, I know I can go to Guest Services, but I'm hoping to find a way to do this ahead of time.

[bury me at sea]

I just started the process to order some, just to check it.

 

In my cabin's booking I put an amount in my cart.  Went to View Card, and that page had a line for recipient.  My name was listed with an option to edit.  When I chose edit I got a pop-up that would let me select my name, my cabin mates's name, or both.

 

I didn't go any farther but it looked as if you could assign it all to your son.  Then make a second order for you and your wife's cabin.

 

 

[Organized Chaos]

22 minutes ago, bury me at sea said:

I didn't go any farther but it looked as if you could assign it all to your son.  Then make a second order for you and your wife's cabin.

 

When I'm logged in and go to order Cruise Cash, it combines both bookings. It won't even let me pick a single cabin. So I guess I'll have to "gift" the Cruise Cash to each one of us individually. I wish the dumb thing would just let us assign Cruise Cash to individuals, like it does with internet for example.

[bury me at sea]

58 minutes ago, Organized Chaos said:

 

When I'm logged in and go to order Cruise Cash, it combines both bookings. It won't even let me pick a single cabin. So I guess I'll have to "gift" the Cruise Cash to each one of us individually. I wish the dumb thing would just let us assign Cruise Cash to individuals, like it does with internet for example.

 

I wish the whole Carnival website was more user friendly.  

[Organized Chaos]

We went ahead and gifted two of them. I gifted my wife, she gifted me. It said we'd get an order confirmation email, but almost an hour later, neither one of us has gotten it yet. We each used a $100 gift card and those have been emptied. It's making me nervous. I'm not going to do our son's until those confirmations show up.

[Are.we.there.yet?]

I have a question regarding cancellations.  Is the cruise cash non-refundable in the event of a cancellation?  I have a cruise in 2 weeks and I’m considering ordering some but what if, between now and my cruise, we have to cancel?  Does insurance cover?

 

Thanks!

[sparks1093]

13 hours ago, bury me at sea said:

 

I wish the whole Carnival website was more user friendly.  

It could be better for sure but at least it's not as bad as Royal's website.😂

[Schoifmom]

15 hours ago, Organized Chaos said:

We went ahead and gifted two of them. I gifted my wife, she gifted me. It said we'd get an order confirmation email, but almost an hour later, neither one of us has gotten it yet. We each used a $100 gift card and those have been emptied. It's making me nervous. I'm not going to do our son's until those confirmations show up.

Just go into your cruise manager and click on "booking & order details."  It will show up there.  I've always received an email confirmation.  Did you check your junk?

[bury me at sea]

1 hour ago, Schoifmom said:

Just go into your cruise manager and click on "booking & order details."  It will show up there.  I've always received an email confirmation.  Did you check your junk?

 

If it was purchased as a gift I think it won't be listed in the booking and order details.  At least that's the way gifts used to be handled.

 

If you phone the Fun Shops they will confirm the purchase.

[Bases5]

14 hours ago, Are.we.there.yet? said:

I have a question regarding cancellations.  Is the cruise cash non-refundable in the event of a cancellation?  I have a cruise in 2 weeks and I’m considering ordering some but what if, between now and my cruise, we have to cancel?  Does insurance cover?

 

Thanks!

If you cancel you get a full refund to the form of payment used.  Non refundable starts when the cruise starts.

[pacruise804]

18 hours ago, Organized Chaos said:

We went ahead and gifted two of them. I gifted my wife, she gifted me. It said we'd get an order confirmation email, but almost an hour later, neither one of us has gotten it yet. We each used a $100 gift card and those have been emptied. It's making me nervous. I'm not going to do our son's until those confirmations show up.

 

I didn't receive an email notification after purchasing an excursion this weekend (and it said we would).  I printed the confirmation page, but if you didn't perhaps you can call Carnival to have them send the e-mail confirmation.

 

15 hours ago, Are.we.there.yet? said:

I have a question regarding cancellations.  Is the cruise cash non-refundable in the event of a cancellation?  I have a cruise in 2 weeks and I’m considering ordering some but what if, between now and my cruise, we have to cancel?  Does insurance cover?

 

Thanks!

 

You would need to check fine print, but it should be refundable like Cheers if you have to cancel the cruise.  If not, it should be refundable to insurance, but again would need to check your specific policy.

[Organized Chaos]

3 hours ago, Schoifmom said:

Just go into your cruise manager and click on "booking & order details."  It will show up there.  I've always received an email confirmation.  Did you check your junk?

 

I thought I had read on here on more than one occasion that Cruise Cash didn't appear, so I didn't even bother looking. But I was scrolling around my account this morning and lo & behold, there it is in our Booking & Order Details. We never did get the confirmation emails, and yep, checked the junk folders. I might call and see if they'll resend them.

 

Just to confirm...Cruise Cash can definitely be cashed out using the casino method, right? I know gift cards can, which is what we're starting with, but we were going to throw on some extra CC to save a trip to Guest Services, as long as it can be cashed out.

[Organized Chaos]

19 minutes ago, pacruise804 said:

I didn't receive an email notification after purchasing an excursion this weekend (and it said we would).  I printed the confirmation page, but if you didn't perhaps you can call Carnival to have them send the e-mail confirmation.

 

With all of the issues they've been having with the site in the last month or so, maybe some of these confirmation emails aren't getting sent out. Who knows. I did take a screenshot of the confirmation page of the second order, because by then we realized the email didn't come for the first order. But I don't have confirmation of any kind for the first one. Well, other than that they do show up in our Booking & Order Details. I'll probably call because I'd really like the email confirmation.

[bury me at sea]

34 minutes ago, Organized Chaos said:

 

I thought I had read on here on more than one occasion that Cruise Cash didn't appear, so I didn't even bother looking. But I was scrolling around my account this morning and lo & behold, there it is in our Booking & Order Details. 

 

I'm glad to hear this.

[pacruise804]

42 minutes ago, Organized Chaos said:

 

 

Just to confirm...Cruise Cash can definitely be cashed out using the casino method, right? I know gift cards can, which is what we're starting with, but we were going to throw on some extra CC to save a trip to Guest Services, as long as it can be cashed out.

 

This is just my logic from what I've read here - I've never used the casino or Cruise Cash - so take it for what it's worth 😉 :

• general cruise cash can be used for any onboard purchase (just like the gift cards or any other form of payment), and should be usable at the casino
• I think once you load money onto a slot machine, it is now "casino" money and not part of your sign and sail account (other than the initial load).
• Whatever "casino" (might be a different official term) funds remain when you finish playing - either due to a win or because you didn't play the full amount - are returned to you in the form of cash.

If that isn't how the casino works with gift cards then please correct me.

[Schoifmom]

57 minutes ago, Organized Chaos said:

Just to confirm...Cruise Cash can definitely be cashed out using the casino method, right? I know gift cards can, which is what we're starting with, but we were going to throw on some extra CC to save a trip to Guest Services, as long as it can be cashed out.

 

Yes, you can definitely use the casino trick to cash out, as long as it is general Cruise Cash (not CC Bar or CC Photo). I have done it multiple times.

[Are.we.there.yet?]

Thank you for the responses regarding cancellations.  I will dig into this deeper to check terms, etc.  We always bring gift cards but when we were on the Splendor last year, they gave me a really hard time about applying them.  I was adding 2K and was told the limit was only 1K and that they would have to ask headquarters for permission to add the other 1K.  I was told to come back in a few days to check.  Our charges were already fairly high but in my mind, I already had $2K in prepaid funds.  I prefer to go the GC route but was giving the Cruise Cash some thought.  I also have an AMEX offer that I can't use so in the back of my mind, I was hoping the Cruise Cash might qualify, even though I know it's a stretch.

[Schoifmom]

58 minutes ago, Are.we.there.yet? said:

Thank you for the responses regarding cancellations.  I will dig into this deeper to check terms, etc.  We always bring gift cards but when we were on the Splendor last year, they gave me a really hard time about applying them.  I was adding 2K and was told the limit was only 1K and that they would have to ask headquarters for permission to add the other 1K.  I was told to come back in a few days to check.  Our charges were already fairly high but in my mind, I already had $2K in prepaid funds.  I prefer to go the GC route but was giving the Cruise Cash some thought.  I also have an AMEX offer that I can't use so in the back of my mind, I was hoping the Cruise Cash might qualify, even though I know it's a stretch.

 

I hear what you are saying 🙂  I always purchase enough Cruise Cash (there is a limit of $500 per type per cabin, BTW) to get me through the first couple of days so that GS won't be so busy by the time I'm ready to go apply my gift cards.

[Organized Chaos]

As per my previous comments, we gifted ourselves a couple Cruise Cash since Carnival's ordering system doesn't allow us to assign it to individuals. We never got the confirmation emails to those orders. The plot thickens. I purchased an excursion today and, again, the confirmation email never came. So I made some calls today. First, I called our PVP, but he was dumbfounded as to why we didn't get the emails. With him being part of the booking process, he doesn't have access to the FunShops system, so he couldn't dig into the orders. He transferred me to FunShops.

 

One of the first things she said was, she couldn't help me with the excursion order because that was yet a different department. Holy cow, everyone's part of a different department and none of them have access to the other systems. She didn't know why I wasn't getting confirmations. She did email me a generic version of our two Cruise Cash orders, but couldn't do any more than that. That one did go through, but I suspect that's because it was from her personal Carnival email. It seems as if anything that comes from the automated system after placing orders isn't coming through. She gave me the email to the excursions department. I asked her for some kind of IT or tech support, but she said there wasn't one I could contact and told me the excursions dept. could help with tech support. I sent them an email, but with all this run-around, I have my doubts that they'll be able to tell me why we're no longer getting confirmation emails after placing orders.

 

And no, they're not in our Spam folders. LOL That was the first thing everyone asked. Everything is showing up in our Cruise Manager, but I always like to print out confirmations and take them with us in case there's any issues.

Edited February 5, 2020 by Organized Chaos

[PrincessArlena'sDad]

3 hours ago, Organized Chaos said:

As per my previous comments, we gifted ourselves a couple Cruise Cash since Carnival's ordering system doesn't allow us to assign it to individuals. We never got the confirmation emails to those orders. The plot thickens. I purchased an excursion today and, again, the confirmation email never came. So I made some calls today. First, I called our PVP, but he was dumbfounded as to why we didn't get the emails. With him being part of the booking process, he doesn't have access to the FunShops system, so he couldn't dig into the orders. He transferred me to FunShops.

 

One of the first things she said was, she couldn't help me with the excursion order because that was yet a different department. Holy cow, everyone's part of a different department and none of them have access to the other systems. She didn't know why I wasn't getting confirmations. She did email me a generic version of our two Cruise Cash orders, but couldn't do any more than that. That one did go through, but I suspect that's because it was from her personal Carnival email. It seems as if anything that comes from the automated system after placing orders isn't coming through. She gave me the email to the excursions department. I asked her for some kind of IT or tech support, but she said there wasn't one I could contact and told me the excursions dept. could help with tech support. I sent them an email, but with all this run-around, I have my doubts that they'll be able to tell me why we're no longer getting confirmation emails after placing orders.

 

And no, they're not in our Spam folders. LOL That was the first thing everyone asked. Everything is showing up in our Cruise Manager, but I always like to print out confirmations and take them with us in case there's any issues.

When you print your cruise docs it will show up there. You can see it there and print it now if you like. 

[Organized Chaos]

56 minutes ago, PrincessArlena'sDad said:

When you print your cruise docs it will show up there. You can see it there and print it now if you like. 

 

I found the number to website and tech support on Carnival's "Contact Us" page. The info. that the FunShops rep. told me wasn't available. The tech support rep. did point out that I could print it from my Bookings & Order Details, but had no idea why I wasn't getting the confirmation emails. She didn't sound like she was a very knowledgeable tech support rep. She said she'd pass it up the chain, but I won't hold my breath.

[Joe817]

5 minutes ago, Organized Chaos said:

 

I found the number to website and tech support on Carnival's "Contact Us" page. The info. that the FunShops rep. told me wasn't available. The tech support rep. did point out that I could print it from my Bookings & Order Details, but had no idea why I wasn't getting the confirmation emails. She didn't sound like she was a very knowledgeable tech support rep. She said she'd pass it up the chain, but I won't hold my breath.

From an outsider looking in, this is not an isolated incident where a customer did not receive a confirmation email, weather it be from an excursion, of a purchase of something like what you did....cruise cash, or what ever. Maybe Carnival is just not set up to send confirmation emails on purchases like that. I dunno.... But, if it's in your booking confirmation, I'll bet your covered there. Just print it out and take it along with your other docs as proof if something goes astray.  Just my  2 cents worth...which ain't much. lol.

[Organized Chaos]

50 minutes ago, Joe817 said:

From an outsider looking in, this is not an isolated incident where a customer did not receive a confirmation email, weather it be from an excursion, of a purchase of something like what you did....cruise cash, or what ever. Maybe Carnival is just not set up to send confirmation emails on purchases like that. I dunno.... But, if it's in your booking confirmation, I'll bet your covered there. Just print it out and take it along with your other docs as proof if something goes astray.  Just my  2 cents worth...which ain't much. lol.

 

Thanks Joe. I didn't know there were others who hadn't received their confirmations in the past. I'm kind of glad to hear that, only because I'm glad it's not just me. When I made the purchases, a confirmation page comes up next and they all said, "A summary of your order has been emailed to [my email address]..." but the emails never came. So something's not working right somewhere. I did take screenshots when I realized the emails weren't coming.

 

We were getting booking confirmations no problem. For example, when we added my son's friend, among other things, we'd get a new booking confirmation. Those came through just fine, so it only seems to have problems with online purchases. But even those were working for our December, '19 cruise (and previous ones). Maybe it's because of all the problems they've been having with the website. I'll print out the paperwork from our Cruise Manager and leave it at that, but it's frustrating that the emails aren't working and no one across multiple departments has an inkling as to why.

[SERK]

On 2/3/2020 at 5:27 AM, sparks1093 said:

It could be better for sure but at least it's not as bad as Royal's website.😂

That's no lie!  I went over there to check on what they had to offer and absolutely hated the layout.  Shore excursions was also a mess to navigate.