Princess Best Price Guarantee for Excusions

[Calif Explorer]

I submitted some requests for "Best Price Guarantee" excursions from Princess, but they were denied ONLY because the tours by Princess "are in luxury buses with up to 85 (sic !!!!) guests" and according to Princess, the tour must be "exact".   Although all the tour sites of the competitor's tour are EXACTLY the same as Princess' tours (everything), but only the competitor's transportation were in a smaller vans and not in the so-call large "luxury" buses of Princess, the guarantee for tours were denied.  It appears that the Princess Best Price Guarantee is just marketing ploy and being denied for only the mode of transport in these cases.   Any thoughts or experiences of others?

[Tucker in Texas]

I heard if they throw in a bag of chips on the bus--that's different (lol).  

 

[Thrak]

Some folks here have reported that they were able to exactly match the Princess excursion and did get the promised fare reduction.

[travellingnana]

I have price matched a couple of times with them without any problems.  

[franktown]

I had no problem getting getting money back from there Price Match Guarantee.  It wasn't a lot of money but they did give a refund.  Both the refunds were almost 2 years ago so maybe things have changed.

[lbfluffy]

I have price matched too and was approved. Not all tours ere exactly the same but similar. 

[rocklinmom]

I have successfully gotten it too. The key is the excursion must be an exact match. If you can figure out who the company providing the excursion is, go to their website and see if they offer it directly or not and compare prices. Reading reviews on CC and Trip Advisor can give an idea who the company is. 

[Mike45LC]

Princess is clear that the excursion must be the exact same one.  In your example, a mini-van and a luxury bus are clearly not the same.  I agree with Princess in this case.

[satxdiver]

I have always considered the price match as an advertising gimmick.  Interesting to read on here that some have been able to get money back.  I could imagine the usual denial because you went on a yellow bus and their tour was on a blue bus.