tripperva Posted March 4, 2020 #1 Share Posted March 4, 2020 Guests sailing between June 1 and December 31 can now cancel just 30 days ahead of departure without the usual penalties. The small administrative fee still applies. I think they are very wise to head off numerous potential early cancellations. A good move! This announcement went out to travel agents on March 4. 3 1 Link to comment Share on other sites More sharing options...
CanadianKate Posted March 4, 2020 #2 Share Posted March 4, 2020 FCC or refund? Windstar implemented this a few weeks ago: you can decide 15 days before and FCC. Link to comment Share on other sites More sharing options...
Ddc1818 Posted March 4, 2020 #3 Share Posted March 4, 2020 Is the Silversea update documented anywhere? I was within days of canceling. Does it include airfare they booked for you or just the cruise portion? Obviously I can call but although this is news, it would be helpful to see how the official word is getting out. Good news. Link to comment Share on other sites More sharing options...
tripperva Posted March 4, 2020 Author #4 Share Posted March 4, 2020 I would suggest a call to Silversea would provide the most accurate details. Good luck. Link to comment Share on other sites More sharing options...
Lirio Posted March 4, 2020 #5 Share Posted March 4, 2020 Here is the Seabourn new policie for cancelation. It seems all cruise lines are doing the same. https://www.seabourn.com/en_US/book-with-confidence.html I am in the Cloud depaturing from Dublin on May 29. Link to comment Share on other sites More sharing options...
Rocchi Posted March 5, 2020 #6 Share Posted March 5, 2020 30 day temporary cancellation policy now on Silversea website. https://www.silversea.com/temporary-amendment-to-cancellation-policy.html Link to comment Share on other sites More sharing options...
seaquay Posted March 5, 2020 #7 Share Posted March 5, 2020 Have I missed something that covers people with departures in April or May out of Italian ports? Link to comment Share on other sites More sharing options...
Not a Georgia Peach Posted March 5, 2020 #8 Share Posted March 5, 2020 This is a link to the temporary cancellation policy Silversea posted today. https://www.silversea.com/temporary-amendment-to-cancellation-policy.html 1 Link to comment Share on other sites More sharing options...
seaquay Posted March 5, 2020 #9 Share Posted March 5, 2020 Read that and it applies from 1 June 2020, until end December 2020 only. if you are booked in April and May the 30 day cancellation does not apply. So if Silversea don’t cancel the cruise but you do then it would appear the penalties are much higher. Link to comment Share on other sites More sharing options...
jollyjones Posted March 5, 2020 #10 Share Posted March 5, 2020 Indeed. I am due to embark on the Shadow in three weeks for 20 days FLL - BCN, and am becoming increasingly concerned that I might end up tangled in some quarantine/travel restriction in Europe that leaves me on the wrong side of the pond having missed my flights home. Even if it looks OK when I embark, it might have all changed by disembarkation time. Gotta have a long hard serious think about whether to chance it. Seems harsh that I don't get a more liberal cancellation policy now as the virus is ramping up it's spread. Guess I'll have to call SS and see what they say - fortunately I'm travelling now and can use their toll free number, a luxury not available to me at home. Link to comment Share on other sites More sharing options...
jollyjones Posted March 5, 2020 #11 Share Posted March 5, 2020 Now I think more, I realize that the new cancellation policy is to stop people canceling ... sigh ... I would take an FCC though, so I guess I’ll still call them. Link to comment Share on other sites More sharing options...
Ddc1818 Posted March 5, 2020 #12 Share Posted March 5, 2020 It doesn’t specifically say refund or credit. Still have to call I guess. Link to comment Share on other sites More sharing options...
Rare spinnaker2 Posted March 6, 2020 #13 Share Posted March 6, 2020 Jolly Let us know how you fare. Link to comment Share on other sites More sharing options...
FAP16 Posted March 6, 2020 #14 Share Posted March 6, 2020 This new policy isn’t to help people who feel uncomfortable traveling in the near future during the peak of concerns. It is self interest to get bookings up since people might feel more comfortable doing so with a lower risk cancellation window. Link to comment Share on other sites More sharing options...
silkismom Posted March 6, 2020 #15 Share Posted March 6, 2020 Also concerned about the Shadow crossing in 3 weeks. We both have minor colds right now, hate to get to the port and not able to board, of course the "Colorado crude" could be gone by then. Link to comment Share on other sites More sharing options...
silkismom Posted March 6, 2020 #16 Share Posted March 6, 2020 Make that CRUD. Link to comment Share on other sites More sharing options...
silkismom Posted March 6, 2020 #17 Share Posted March 6, 2020 Just saw this over on Celebrity https://presscenter.rclcorporate.com/press-release/72/royal-caribbean-group-adopts-ldquocruise-with-confidencerdquo-policy-allowing-cancellations-up-to-48-hours-before-sailing/ This is new this morning. Since Silversea is part of the Royal group now we should be covered. 1 Link to comment Share on other sites More sharing options...
jollyjones Posted March 6, 2020 #18 Share Posted March 6, 2020 (edited) SS have done the right thing for those of us worried about imminent cruises: FOR SAILINGS DEPARTING FROM TODAY UNTIL MAY 31ST 2020 For all sailings departing from today (Mar 6) until May 31st 2020 (existing and future bookings) our guests will have a chance to cancel their booking up to 2 days prior to departure and receive a full refund so comprised: any amounts still refundable per Silversea standard cancellation policy will be refunded in the original form of payment, any outstanding amounts due as per cancellation policy will be refunded through a Future Cruise Credit. The Future Cruise Credit amount will cover in specific any applicable cancellation penalty and will exclude any amounts paid for air upgrades, deviation fees, pre, post and overland tours, transfers and hotels. So I don't have to call them, I just have to decide before 48 hours pre-cruise whether I want to go or not. (It's on the SS website main page) Edited March 6, 2020 by jollyjones 4 1 Link to comment Share on other sites More sharing options...
chrism23 Posted March 6, 2020 #19 Share Posted March 6, 2020 I agree. They absolutely are doing the right thing here. I am due to leave Dublin on May 29th to Reykjavik. The May 29th date gets me in just under the gun. I was lucky here. Now I just have to deal with the airlines and hotels, as I think many of us will have to do. I don't think I am being premature in saying I will be cancelling. I see no way the situation is going to improve over the next few months, I fear it will only become more dire. I think it was vitally important for Silversea to do the right thing here, primarily because of the extent to which they rely on repeat customers for their business. I am sorry for all of us and the great disappointment we are experiencing. I know I have been planning this trip for over a year, and it is hard to cancel but prudence and common sense, I feel, leaves no other choice. An side, for Ms. Jones, I know you would not have been on this cruise because it is an expedition and you don't do expeditions, but I hope to be able to cross wits with you on a future sailing. All the best. 4 Link to comment Share on other sites More sharing options...
Rare Dolcevita Diva Posted March 6, 2020 #20 Share Posted March 6, 2020 (edited) 1 hour ago, chrism23 said: I agree. They absolutely are doing the right thing here. I think it was vitally important for Silversea to do the right thing here, primarily because of the extent to which they rely on repeat customers for their business. Absolutely agree on both fronts. I didn't see how long the FCC was good for on announcement on the Silversea website, but that is addressed in the release posted by Silkismom - valid on any future cruise in 2020 or 2021. Kudos to Silversea. Edited March 6, 2020 by Dolcevita Diva 1 1 Link to comment Share on other sites More sharing options...
Rare Lois R Posted March 6, 2020 #21 Share Posted March 6, 2020 KUDOS for sure!!!!!!!!!! At least now I have the rest of the month to make a final decision without worrying about losing a bunch of $$$. (and yes I had purchased insurance) but the policy didn't cover the virus. Link to comment Share on other sites More sharing options...
BeeMinor Posted March 6, 2020 #22 Share Posted March 6, 2020 This is a smart policy; extending the "wait and see" time frame will certainly reduce early cancellations to the benefit of the line while allowing people who really feel uncomfortable traveling to have a graceful way to reschedule. We still intend to sail in June but I appreciate knowing that if that plan changes we're covered. Win-win. And fortuitous timing for SS to get the financial resources of Royal Caribbean behind it. 1 Link to comment Share on other sites More sharing options...
Lirio Posted March 6, 2020 #23 Share Posted March 6, 2020 4 hours ago, chrism23 said: I agree. They absolutely are doing the right thing here. I am due to leave Dublin on May 29th to Reykjavik. The May 29th date gets me in just under the gun. I was lucky here. Now I just have to deal with the airlines and hotels, as I think many of us will have to do. I don't think I am being premature in saying I will be cancelling. I see no way the situation is going to improve over the next few months, I fear it will only become more dire. I think it was vitally important for Silversea to do the right thing here, primarily because of the extent to which they rely on repeat customers for their business. I am sorry for all of us and the great disappointment we are experiencing. I know I have been planning this trip for over a year, and it is hard to cancel but prudence and common sense, I feel, leaves no other choice. An side, for Ms. Jones, I know you would not have been on this cruise because it is an expedition and you don't do expeditions, but I hope to be able to cross wits with you on a future sailing. All the best. I am on the same cruis from Dublin to Reykjavik! I wont cancel for now. I will wait to see. I do want to do this trip.! Link to comment Share on other sites More sharing options...
Rare spinnaker2 Posted March 6, 2020 #24 Share Posted March 6, 2020 Brava Silversea. 1 Link to comment Share on other sites More sharing options...
worldtraveller99 Posted March 7, 2020 #25 Share Posted March 7, 2020 I am with Lirio - re I want to cruise. I am under 70, a woman, I have never smoked and I feel healthy (touch wood). I am really concerned that all this helpful cancellation policy is just giving cruise lines a get out to cancel our July cruise themselves at short notice. I am not saying that they shouldn't give people the right to cancel, I am appealing to you that if you are not in the danger group (and I appreciate many cruisers are) please don't cancel unless and until the spring, because though I would not usually agree with Donald Trump I am hoping that if monkeys can randomly create the works of Shakespeare, just this once he might be right? 1 Link to comment Share on other sites More sharing options...
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