Grandpa100 Posted March 13, 2020 #51 Share Posted March 13, 2020 14 minutes ago, Cahpek said: There is something I am not very clear about with regards to your insurance. 1) If you are British, andover 70 and if you decide to cancel your cruise following the advice of the British Govt/FCO , what happens when Azamara would still hold on to your money and it only offersyou with a FCC but NOT really compensating a full cash refund (which is what its policy is at the moment, am I correct)? Would your insurance pay you in cash as compensation? 2) If your husband (or wife) is under 70 but traveling with you, if both of you cancel the cruise (he cannot travel alone in a cabin booked for two!) , will your insurance compensation cover your partner as well? Travel insurance is straight forward. 1) If you have experienced an insurable event (FCO advice) you are covered. Your claim will be made against your insured not Azamara. 2) If one party has an event which is covered by the insurance both parties should be covered. It is really important to read your policy details. Jim Link to comment Share on other sites More sharing options...
Cahpek Posted March 13, 2020 #52 Share Posted March 13, 2020 (edited) 8 minutes ago, Host Grandma Cruising said: As I understand it, our insurers would consider the FCC as equivalent to a cash refund. I think all we would be able to claim is any costs not covered by Azamara, for example non refundable flights, transfers, car parking etc. Thanks for answering me so promptly. I also wonder if we take the FCC from Azamara, and supposing Azamara is forced to close down (hope it won't but nothing seems to be certain in this climate) before we could use our FCC, I wonder what the insurance would do? I read somewhere that Insurance companies view is that if you book your cruise with FCC credits , and if you fail to get that cruise for whatever reason, they will not compensate you. It is unlike paying cash to purchase a cruise which they may consider compensating you. I wonder if you have asked your insurance company about that? I will certainly be going to ask mine. Edited March 13, 2020 by Cahpek Link to comment Share on other sites More sharing options...
lenoirm Posted March 13, 2020 #53 Share Posted March 13, 2020 AZAMARA? Link to comment Share on other sites More sharing options...
Grandma Cruising Posted March 13, 2020 #54 Share Posted March 13, 2020 8 minutes ago, Cahpek said: Thanks for answering me so promptly. I also wonder if we take the FCC from Azamara, and supposing Azamara is forced to close down (hope it won't but nothing seems to be certain in this climate) before we could use our FCC, I wonder what the insurance would do? I read somewhere that Insurance companies view is that if you book your cruise with FCC credits , and if you fail to get that cruise for whatever reason, they will not compensate you. It is unlike paying cash to purchase a cruise which they may consider compensating you. I wonder if you have asked your insurance company about that? I will certainly be going to ask mine. I haven’t asked them - maybe I should, but probably not right now. It took me long enough to get through to them today. I guess I’ll ask them if/when I get to the point of cancellation by me or by Azamara. Link to comment Share on other sites More sharing options...
Mackdogmolly Posted March 13, 2020 #55 Share Posted March 13, 2020 18 minutes ago, Host Grandma Cruising said: As I understand it, our insurers would consider the FCC as equivalent to a cash refund. I think all we would be able to claim is any costs not covered by Azamara, for example non refundable flights, transfers, car parking etc. Well, that’s something anyway. My hotel rooms are all refundable, but I don’t think my Choice Air flights are. Link to comment Share on other sites More sharing options...
Grandpa100 Posted March 13, 2020 #56 Share Posted March 13, 2020 11 minutes ago, Cahpek said: Thanks for answering me so promptly. I also wonder if we take the FCC from Azamara, and supposing Azamara is forced to close down (hope it won't but nothing seems to be certain in this climate) before we could use our FCC, I wonder what the insurance would do? I read somewhere that Insurance companies view is that if you book your cruise with FCC credits , and if you fail to get that cruise for whatever reason, they will not compensate you. It is unlike paying cash to purchase a cruise which they may consider compensating you. I wonder if you have asked your insurance company about that? I will certainly be going to ask mine. My advice would be to not accept any compensation from Azamara before speaking to your insurers. Link to comment Share on other sites More sharing options...
Mackdogmolly Posted March 13, 2020 #57 Share Posted March 13, 2020 15 minutes ago, Cahpek said: Thanks for answering me so promptly. I also wonder if we take the FCC from Azamara, and supposing Azamara is forced to close down (hope it won't but nothing seems to be certain in this climate) before we could use our FCC, I wonder what the insurance would do? I read somewhere that Insurance companies view is that if you book your cruise with FCC credits , and if you fail to get that cruise for whatever reason, they will not compensate you. It is unlike paying cash to purchase a cruise which they may consider compensating you. I wonder if you have asked your insurance company about that? I will certainly be going to ask mine. At the rate their stock is falling, anything is possible. Making a move like Viking (and others) I think would go a long way toward restoring consumer confidence - and perhaps their stockholders. Link to comment Share on other sites More sharing options...
Rare uktog Posted March 13, 2020 #58 Share Posted March 13, 2020 (edited) One update but irrelevant to Azamara's current sailings as it seems to refer only to the US https://presscenter.rclcorporate.com/press-release/82/royal-caribbean-announces-voluntary-suspension-of-cruising/?fbclid=IwAR190u1K4FDTGgUG77Y7WBiEae-aai0dqBVB3tFzhnZ06lowKI7AKQiizhk Edited March 13, 2020 by uktog Link to comment Share on other sites More sharing options...
hiccups Posted March 13, 2020 #59 Share Posted March 13, 2020 1 minute ago, uktog said: One update but irrelevant to Azamara's current sailings as it seems to refer only to the US https://presscenter.rclcorporate.com/press-release/82/royal-caribbean-announces-voluntary-suspension-of-cruising/?fbclid=IwAR190u1K4FDTGgUG77Y7WBiEae-aai0dqBVB3tFzhnZ06lowKI7AKQiizhk I posted in the coronavirus thread Pursuit is supposed to sail from Miami on 4/5. It leaves Lima for the TA on 3/23, then the next cruise is 4/5. Link to comment Share on other sites More sharing options...
Rare uktog Posted March 13, 2020 #60 Share Posted March 13, 2020 4 minutes ago, hiccups said: I posted in the coronavirus thread Pursuit is supposed to sail from Miami on 4/5. It leaves Lima for the TA on 3/23, then the next cruise is 4/5. Apologies I had miscounted on that one Link to comment Share on other sites More sharing options...
Rare uktog Posted March 13, 2020 #61 Share Posted March 13, 2020 Its weird if they are doing announcements they do not prime their social media feeders to get consistent announcements out to each channel - or is there still no Azamara announcements yet? Link to comment Share on other sites More sharing options...
takemewithyou Posted March 13, 2020 #62 Share Posted March 13, 2020 https://www.celebritycruisespresscenter.com/press-release/1158/royal-caribbean-announces-voluntary-suspension-of-cruising/ Link to comment Share on other sites More sharing options...
hiccups Posted March 13, 2020 #63 Share Posted March 13, 2020 1 minute ago, uktog said: Apologies I had miscounted on that one No apologies necessary! I certainly didn't think it would impact Azamara until I did a search on the website. Plus, I haven't seen the notice on their website yet. Thinking they might just contact those booked. I'm curious about the TA, though. Will disembarking in Miami count as a US sailing? Hopefully someone booked will keep us updated. Link to comment Share on other sites More sharing options...
sunlover33 Posted March 13, 2020 #64 Share Posted March 13, 2020 9 minutes ago, uktog said: One update but irrelevant to Azamara's current sailings as it seems to refer only to the US Is that it? I think they forget that we are not all in the cruising in the USA. Have they forgotten they still have cruises in Asia and Europe that need to be dealt with. We have literally no ports to go to but they are still selling this cruise. I could go on the internet and book it today, it’s utterly ridiculous bordering on criminal to sell something that no longer exists. 4 Link to comment Share on other sites More sharing options...
Rare oddjob16 Posted March 13, 2020 #65 Share Posted March 13, 2020 Is it true that Azamara is now changing its name to Flying Dutchman? 😁 😁 4 Link to comment Share on other sites More sharing options...
sunlover33 Posted March 13, 2020 #66 Share Posted March 13, 2020 2 minutes ago, oddjob16 said: Is it true that Azamara is now changing its name to Flying Dutchman? 😁 😁 I think it should be starship enterprise as they will need to beam us onboard 😂 3 4 Link to comment Share on other sites More sharing options...
Baynanno1 Posted March 13, 2020 #67 Share Posted March 13, 2020 oddjob16 and sunlover33 it is good to see a little humour in these trying times! 😁😂 Link to comment Share on other sites More sharing options...
Twiga Posted March 13, 2020 #68 Share Posted March 13, 2020 NCLH has announced the cancellation of all cruises for its 28 ships, including Oceania and Regent, through April 11th. See https://www.washingtonpost.com/travel/2020/03/12/princess-viking-cruise-lines-halt-all-sailings-temporarily-response-coronavirus/ So why hasn't Azamara done the same? The Royal Caribbean Cruises Ltd. cancellation of only ships from U.S. ports is ridiculous. They say that international cruises will operate as scheduled. Wow, RCCL sure has it wrong! Come on guys, cancel the March 28th Quest sailing as it will now miss Dubai, Oman, Israel, and I saw on the news that Alexandria is closing its port to cruise ships. (I haven't found a link for that yet.) Luxor is detaining and testing visitors, so it is too risky to get off the ship there even if it does dock. That leaves only Jordan, which is sure to close the port in Aqaba very soon. I cannot believe that RCCL cancelled the Celebrtiy Constellation cruise for April 1st with virtually the same itinerary, but has not cancelled the Azamara March 28th cruise. I am getting madder every minute they delay. 2 Link to comment Share on other sites More sharing options...
chromered7 Posted March 13, 2020 #69 Share Posted March 13, 2020 Azamara have the April 11th cruise on sale knowing full well the embarking port is closed to cruises ships and so is everyone of other ports on the itinerary. What are you playing at? 1 Link to comment Share on other sites More sharing options...
LuAnn Posted March 13, 2020 #70 Share Posted March 13, 2020 5 hours ago, Mackdogmolly said: I can’t imagine anyone signing it here either, when the advice is for older people and especially those with preexisting conditions NOT to cruise. When we purchased our cruise, we bought travel insurance ( from the TA) with a preexisting condition waiver. Really hoping that would qualify for a refund Please read your "small print"!! I also bought the policy that covers preexisting conditions...but there is a "bullet" point" that says ...nothing covers a pandemic!!! 😞 Link to comment Share on other sites More sharing options...
AJCM Posted March 13, 2020 #71 Share Posted March 13, 2020 2 hours ago, sunlover33 said: I think it should be starship enterprise as they will need to beam us onboard 😂 More like Avenue 5 I think. Any truth to the rumour that Larry is next season’s replacement for Hugh Laurie? 1 Link to comment Share on other sites More sharing options...
Mackdogmolly Posted March 13, 2020 #72 Share Posted March 13, 2020 50 minutes ago, LuAnn said: Please read your "small print"!! I also bought the policy that covers preexisting conditions...but there is a "bullet" point" that says ...nothing covers a pandemic!!! 😞 Probably not a Zombie apocalypse either! Link to comment Share on other sites More sharing options...
BBMacLaird Posted March 14, 2020 #73 Share Posted March 14, 2020 March 13, 2020 Dear Azamara Guest, As you know, the President of the United States declared a national emergency today as it relates to COVID- 19. Given that declaration, the cruise industry has voluntarily agreed not to allow any departure from the United States, beginning on March 14, 2020 until April 11, 2020. Given that Azamara ships are largely in global destinations, at the moment, this only impacts one of our sailings – Azamara Pursuit® out of Miami on April 5th. We are currently evaluating alternative deployment options and will have more information to share on Monday, March 16th. Guests ending their March 23rdvoyage from Lima to Miami, are allowed to disembark on April 5th as planned. At this point, the President’s announcement has caused minor changes to our existing deployment schedule. We will continue to communicate directly with impacted guests and travel advisors as this progresses. Please know that we’re doing everything possible to communicate effectively given how fluid the situation is. I highly encourage you to visit our website, which is constantly being updated with the latest travel alerts and regulations at https://www.azamara.com/travel-advisory. Our business and passion are to provide great vacations and create unforgettable memories. Thank you for your support as we navigate through this. Sincerely, Larry Pimentel President and CEO, AZAMARA® Link to comment Share on other sites More sharing options...
Doh15 Posted March 14, 2020 #74 Share Posted March 14, 2020 Wow — I appreciate you posting that and I am not at all blaming the messenger— but that seems incredibly insufficient to the realities of the situation and scale of the problem. I am shocked Azamara can’t do better than that (the way most other cruises companies have). 6 Link to comment Share on other sites More sharing options...
Rare uktog Posted March 14, 2020 #75 Share Posted March 14, 2020 At last, communication BUT Too little, too late I am afraid. Unbelievable they thought they could run Journey 11 April until today..... Unbelievable they believe Europe can still run...... 3 Link to comment Share on other sites More sharing options...
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