annandme Posted October 14, 2022 #5601 Share Posted October 14, 2022 I got my 5 points, but, my wife only got 4 points. Geesh! Sometimes I think this is more trouble than what it's worth. Link to comment Share on other sites More sharing options...
sdnich Posted October 14, 2022 #5602 Share Posted October 14, 2022 I got my 5 and just realized there was an Alaskan webinar ! Link to comment Share on other sites More sharing options...
cluso Posted October 14, 2022 #5603 Share Posted October 14, 2022 AUS/NZ was my first one. Do points just show up on my account and/or do you get notified? Did not see any points yet today. TIA Link to comment Share on other sites More sharing options...
mahasamatman Posted October 14, 2022 #5604 Share Posted October 14, 2022 2 hours ago, cluso said: Do points just show up on my account and/or do you get notified? They just show up. Link to comment Share on other sites More sharing options...
Ipeeinthepools Posted October 15, 2022 #5605 Share Posted October 15, 2022 4 hours ago, cluso said: AUS/NZ was my first one. Do points just show up on my account and/or do you get notified? Did not see any points yet today. TIA We'll be gentle if this was your first one. 1 Link to comment Share on other sites More sharing options...
Rare mahdnc Posted October 15, 2022 #5606 Share Posted October 15, 2022 4 hours ago, cluso said: AUS/NZ was my first one. Do points just show up on my account and/or do you get notified? Did not see any points yet today. TIA Points just show up without any prior warning. However this thread is useful for notifying you when points start showing up and when the next opportunity to earn points comes up. See you on board in 8 days! 3 Link to comment Share on other sites More sharing options...
beverland Posted October 15, 2022 #5607 Share Posted October 15, 2022 Good day! I signed up for this and have never received an email. Is there a trick to signing up? We are Elite. Link to comment Share on other sites More sharing options...
davekathy Posted October 15, 2022 #5608 Share Posted October 15, 2022 2 minutes ago, beverland said: Good day! I signed up for this and have never received an email. Is there a trick to signing up? We are Elite. Call the Captains Club. 1-800-760-0654. Link to comment Share on other sites More sharing options...
beverland Posted October 15, 2022 #5609 Share Posted October 15, 2022 Thank you! Link to comment Share on other sites More sharing options...
Rare Fly and Sail Posted October 16, 2022 #5610 Share Posted October 16, 2022 On 10/6/2022 at 3:59 AM, tmacktravels said: What a fabulous webinar for Alaska. Have to admit this is one of the first I have watched fully without being distracted. 👏👏 Celebrity Agreed. I loved this Alaska Webinar. Can't wait for the next season. 1 Link to comment Share on other sites More sharing options...
Saturngrl Posted October 17, 2022 #5611 Share Posted October 17, 2022 I just received my points from September and am only 7 points away from Elite! We sail in February, so our fingers are crossed for a few more 5-point webinars between now and then! 🤞 3 Link to comment Share on other sites More sharing options...
upwarduk Posted October 18, 2022 #5612 Share Posted October 18, 2022 (edited) Just had an email from Celebrity to say that the point from the 18/08/22 Australia quiz has been added to my account. This should have been added in September, but wasn’t. When I contacted them after mid September,( adding the attached proof) I was told that they had no record of me doing the quiz and couldn’t see the date the screen shot was taken. As it was only 10 PUP. points(1C.C point) I didn’t persue the matter, but I wasn’t happy. My query, do I now have to wait until mid November for the point to be added? Edited October 18, 2022 by upwarduk Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted October 18, 2022 Author #5613 Share Posted October 18, 2022 (edited) Possibly. Well, probably. I had to chase down the point owed to me from August which should have showed up in September and didn’t. I submitted my screen shot as did you. The point finally showed up in October, the day before the expected 5 points from September did. Based on that experience, I think you are likely to get your missing point in November. Edited October 18, 2022 by cruisestitch 1 Link to comment Share on other sites More sharing options...
SeasideMemories Posted November 7, 2022 #5614 Share Posted November 7, 2022 We recently completed the Australia and New Zealand Webinar Power Up activity in September and did not receive the points in October. Have been regularly receiving points for completed activities in the past so not sure what went wrong this time. I sent an email with beginning and end screen shots to the Captain’s Club email (CelebrityEngagementCenter@celebrity.com) over a week ago with no response. Any ideas on a better point of contact number/email? Thanks in advance for any help you can offer. Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted November 7, 2022 #5615 Share Posted November 7, 2022 1 minute ago, SeasideMemories said: We recently completed the Australia and New Zealand Webinar Power Up activity in September and did not receive the points in October. Have been regularly receiving points for completed activities in the past so not sure what went wrong this time. I sent an email with beginning and end screen shots to the Captain’s Club email (CelebrityEngagementCenter@celebrity.com) over a week ago with no response. Any ideas on a better point of contact number/email? Thanks in advance for any help you can offer. It will take longer than a week. Also a bit confused as September was not recently. Link to comment Share on other sites More sharing options...
SeasideMemories Posted November 7, 2022 #5616 Share Posted November 7, 2022 2 minutes ago, Arizona Wildcat said: It will take longer than a week. Also a bit confused as September was not recently. Not sure what is confusing. Completed activity by the Sept 27 cut-off date. Points should have shown up by Oct 14 and didn’t. I gave it a little bit longer just in case and then sent an email to the listed Captain’s Club addr from the Celebrity website. Gave that over a week for a response and have not heard back. Was wondering if there was maybe a better contact phone number or email. Link to comment Share on other sites More sharing options...
AkSusan Posted November 7, 2022 #5617 Share Posted November 7, 2022 4 minutes ago, SeasideMemories said: Not sure what is confusing. Completed activity by the Sept 27 cut-off date. Points should have shown up by Oct 14 and didn’t. I gave it a little bit longer just in case and then sent an email to the listed Captain’s Club addr from the Celebrity website. Gave that over a week for a response and have not heard back. Was wondering if there was maybe a better contact phone number or email. I started asking about missing cruise points(not power up points), beginning of September, by Captain's Club calling. He said he would he email the appropriate people Didn't hear anything! Sent an email on September 29th, and, finally got an answer October 30th! So, more than likely you're probably looking at a month, for a response Link to comment Share on other sites More sharing options...
SeasideMemories Posted November 7, 2022 #5618 Share Posted November 7, 2022 10 hours ago, AkSusan said: So, more than likely you're probably looking at a month, for a response Thanks! I will give them some more time and then call if needed. Link to comment Share on other sites More sharing options...
njguy_south Posted November 7, 2022 #5619 Share Posted November 7, 2022 Has there been a Power Up since the one on Alaska? I have not seen anything for November. 1 Link to comment Share on other sites More sharing options...
annandme Posted November 7, 2022 #5620 Share Posted November 7, 2022 I didn't receive my points either, so, I called them and spoke to a very pleasant and glib person who said he would send emails to his problem resolution people and committed to call me back in 1 week to personally ensure that the problem was corrected. As I expected, the problem was never corrected and he NEVER called back. The point of all of this is.....it's more worthwhile to take a hammer to your head then call them and expect something to happen. Link to comment Share on other sites More sharing options...
davekathy Posted November 7, 2022 #5621 Share Posted November 7, 2022 7 minutes ago, annandme said: I didn't receive my points either, so, I called them and spoke to a very pleasant and glib person who said he would send emails to his problem resolution people and committed to call me back in 1 week to personally ensure that the problem was corrected. As I expected, the problem was never corrected and he NEVER called back. The point of all of this is.....it's more worthwhile to take a hammer to your head then call them and expect something to happen. That sounds like a real headache. If possible, post back and let us know how that worked out for you.🤣 1 Link to comment Share on other sites More sharing options...
Rare WrittenOnYourHeart Posted November 7, 2022 #5622 Share Posted November 7, 2022 1 hour ago, njguy_south said: Has there been a Power Up since the one on Alaska? I have not seen anything for November. Seems like the new opportunities come out a day or so before the 14th when the previous month's are given. Link to comment Share on other sites More sharing options...
mahasamatman Posted November 7, 2022 #5623 Share Posted November 7, 2022 1 hour ago, WrittenOnYourHeart said: Seems like the new opportunities come out a day or so before the 14th when the previous month's are given. They can come out any time. The last one (Alaska) was 05 October. 2 Link to comment Share on other sites More sharing options...
MamaChach Posted November 10, 2022 #5624 Share Posted November 10, 2022 Looking to add a few more points to bump up to Elite on our next cruise in March! Hoping they still make these available now that they are back to full capacity sailings! 2 Link to comment Share on other sites More sharing options...
Rare love2crews. Posted November 10, 2022 #5625 Share Posted November 10, 2022 New PUP email received today 11/10. 50 points when you make a NEW air reservation through Flights by Celebrity. Link to comment Share on other sites More sharing options...
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