Rare chodnett Posted September 4, 2021 #1 Share Posted September 4, 2021 I’m trying to book some excursions, but the “Plan My Cruise” button is grayed out. It’s like this for me on multiple devices, and multiple browsers. Anyone else having trouble? Link to comment Share on other sites More sharing options...
Auntiemomo Posted September 4, 2021 #2 Share Posted September 4, 2021 Working fine for me. You might have to call and have Royal book for you. Link to comment Share on other sites More sharing options...
purpldoll6x Posted September 4, 2021 #3 Share Posted September 4, 2021 Hi chodnett, My cruise planner is down also. Hope it’s fixed soon. 1 Link to comment Share on other sites More sharing options...
molly361 Posted September 4, 2021 #4 Share Posted September 4, 2021 Mine is down as well Just saw it Link to comment Share on other sites More sharing options...
HicksRA Posted September 4, 2021 #5 Share Posted September 4, 2021 It’s been glitchy lately. Sometimes you can refresh the page and it will come back up. Link to comment Share on other sites More sharing options...
churchilldrive Posted September 4, 2021 #6 Share Posted September 4, 2021 Mine is down as well. Link to comment Share on other sites More sharing options...
coldflame Posted September 4, 2021 #7 Share Posted September 4, 2021 15 minutes ago, chodnett said: I’m trying to book some excursions, but the “Plan My Cruise” button is grayed out. It’s like this for me on multiple devices, and multiple browsers. Anyone else having trouble? Same here -- greyed out buttons. The IT problems with Royal never end. IT's quite frankly disheartening how brittle and poor their IT infrastructure is. For a multi-billion dollar company, in this day and age there's no excuse their backend systems to be so terrible (and not just their website but their finance, payment and booking systems). Link to comment Share on other sites More sharing options...
dmwnc1959 Posted September 4, 2021 #8 Share Posted September 4, 2021 (edited) My button is grayed out as well, but have been able to access the cruise planner through Royal Caribbean’s homepage by using the drop down list, selecting Manage My Cruise, then Cruise Planner, and then signing in. 🙂 Edited September 4, 2021 by dmwnc1959 Link to comment Share on other sites More sharing options...
HicksRA Posted September 4, 2021 #9 Share Posted September 4, 2021 Mine are working on Firefox. Link to comment Share on other sites More sharing options...
lovesthebeach2 Posted September 4, 2021 #10 Share Posted September 4, 2021 Mine wasn’t working so I came here to see if others are having the same issue……glad it’s not just me Link to comment Share on other sites More sharing options...
lovesthebeach2 Posted September 4, 2021 #11 Share Posted September 4, 2021 10 minutes ago, dmwnc1959 said: My button is grayed out as well, but have been able to access the cruise planner through Royal Caribbean’s homepage by using the drop down list, selecting Manage My Cruise, then Cruise Planner, and then signing in. 🙂 I tried that before I came here to check because even that isn’t working for me… Link to comment Share on other sites More sharing options...
Rare chodnett Posted September 4, 2021 Author #12 Share Posted September 4, 2021 3 minutes ago, HicksRA said: Mine are working on Firefox. I'm on the phone with Royal now. The rep mentioned that Firefox is the recommended browser. However, he acknowledged this appeared to be a widespread issue. Link to comment Share on other sites More sharing options...
coldflame Posted September 4, 2021 #13 Share Posted September 4, 2021 Not working with: Chrome 93.0.4 Edge 92.0.9 Brave 1.29.77 🤷♂️ Link to comment Share on other sites More sharing options...
Ronaldo807 Posted September 4, 2021 #14 Share Posted September 4, 2021 The "new" cruise planner is down. The "old" cruise planner is up. At least for me and my bookings. Link to comment Share on other sites More sharing options...
megr1125 Posted September 4, 2021 #15 Share Posted September 4, 2021 Clear cookies, cache and history and try again. 1 Link to comment Share on other sites More sharing options...
ONECRUISER Posted September 4, 2021 #16 Share Posted September 4, 2021 Been on it last 2hrs, no issues on my end Link to comment Share on other sites More sharing options...
The sea calls my name Posted September 4, 2021 #17 Share Posted September 4, 2021 Must be that "great" sale that stated yesterday. Mine is down also. Link to comment Share on other sites More sharing options...
pstone1 Posted September 4, 2021 #18 Share Posted September 4, 2021 You may want to check again! Mine was down (grayed out) earlier, but it’s back to normal and working fine now. 1 Link to comment Share on other sites More sharing options...
djyellowsub Posted September 5, 2021 #19 Share Posted September 5, 2021 I had trouble yesterday and went to a recent email RCI sent me about "specials" on the cruise planner. I think it was the one about internet. Anyway, I clicked the link in the email and went straight to my cruise planner without even having to sign in. Try that the next time you get a glitch by trying to get the cruise planner from the RCI home page. Link to comment Share on other sites More sharing options...
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