khm1 Posted September 15, 2021 #1 Share Posted September 15, 2021 I am booked on the November 7, 2021 sailing of Viking Jupiter Rome to Barcelona. I have booked both pre and post cruise extensions in Rome and in Barcelona. When I logged into My Viking Journey yesterday and today, my post cruise extension is no longer even listed as a possibility in Barcelona. The Madrid extension is still listed, but no Barcelona. I learned through CC and an internet search that the hotel that Viking was supposed to use in Barcelona, Nobu Hotel Barcelona, is closed and has been for some time due to COVID. The website says that they "hope to open at the end of 2021." I am wondering if Viking needs to find another hotel or if the entire extension will be cancelled. Does anyone have any knowledge of what might be going on? Thanks in advance.... Link to comment Share on other sites More sharing options...
Rare molymoo Posted September 15, 2021 #2 Share Posted September 15, 2021 (edited) 6 minutes ago, khm1 said: I am booked on the November 7, 2021 sailing of Viking Jupiter Rome to Barcelona. I have booked both pre and post cruise extensions in Rome and in Barcelona. When I logged into My Viking Journey yesterday and today, my post cruise extension is no longer even listed as a possibility in Barcelona. The Madrid extension is still listed, but no Barcelona. I learned through CC and an internet search that the hotel that Viking was supposed to use in Barcelona, Nobu Hotel Barcelona, is closed and has been for some time due to COVID. The website says that they "hope to open at the end of 2021." I am wondering if Viking needs to find another hotel or if the entire extension will be cancelled. Does anyone have any knowledge of what might be going on? Thanks in advance.... Contact Viking and ask them! They might be trying to find an alternative hotel or they might be planning to cancel the extension altogether. We can only guess here ... you're more likely to get a definitive answer by contacting Viking. Try tellus@vikingcruises.com. Edited September 15, 2021 by molymoo 1 Link to comment Share on other sites More sharing options...
-Lew- Posted September 15, 2021 #3 Share Posted September 15, 2021 Have you thought of calling Viking or your TA? Viking is open now... Link to comment Share on other sites More sharing options...
khm1 Posted September 15, 2021 Author #4 Share Posted September 15, 2021 Thanks everyone. I will use the email above and try that. I thought about calling, but I haven't had great success with getting questions answered that way. I'll keep you posted! Link to comment Share on other sites More sharing options...
duquephart Posted September 15, 2021 #5 Share Posted September 15, 2021 What do you think we can do about it? Link to comment Share on other sites More sharing options...
deec Posted September 15, 2021 #6 Share Posted September 15, 2021 sometimes the extensions dont show up when it is all booked. does it still show on your "my journey?" Link to comment Share on other sites More sharing options...
khm1 Posted September 15, 2021 Author #7 Share Posted September 15, 2021 (edited) 44 minutes ago, deec said: sometimes the extensions dont show up when it is all booked. does it still show on your "my journey?" My pre extension shows up on my journey page, just not the post extension. That is why I was concerned. They previously had 2 post extensions available: one for Madrid, and one for Barcelona. I was booked with the Barcelona one. Up to a couple days ago, the Barcelona extension was listed and had a banner that said "reservation confirmed." Now it isn't even listed as a possibility. The Madrid extension is the only one listed. This is what I see: Edited September 15, 2021 by khm1 Link to comment Share on other sites More sharing options...
duquephart Posted September 15, 2021 #8 Share Posted September 15, 2021 2 hours ago, deec said: sometimes the extensions dont show up when it is all booked. does it still show on your "my journey?" "When I logged into My Viking Journey yesterday and today ----- " Link to comment Share on other sites More sharing options...
khm1 Posted September 15, 2021 Author #9 Share Posted September 15, 2021 So, I called. The post cruise extension is indeed still confirmed. I still don't see it on My Viking Journey page, but the agent sent me a new invoice. The hotel has changed. It was previously Nobu Hotel Barcelona. It is now Melia Barcelona Sarri Hotel. I think that Viking must be updating the information on their servers and it hasn't come through the system yet. Thanks to everyone for your help and suggestions. 1 1 Link to comment Share on other sites More sharing options...
Rare bbtondo Posted September 15, 2021 #10 Share Posted September 15, 2021 2 hours ago, khm1 said: So, I called. The post cruise extension is indeed still confirmed. I still don't see it on My Viking Journey page, but the agent sent me a new invoice. The hotel has changed. It was previously Nobu Hotel Barcelona. It is now Melia Barcelona Sarri Hotel. I think that Viking must be updating the information on their servers and it hasn't come through the system yet. Thanks to everyone for your help and suggestions. Glad it worked out for you! I noticed the same thing for my Nov BCN to Rome cruise. Barcelona was missing from the extensions. 1 Link to comment Share on other sites More sharing options...
khm1 Posted September 15, 2021 Author #11 Share Posted September 15, 2021 37 minutes ago, bbtondo said: Glad it worked out for you! I noticed the same thing for my Nov BCN to Rome cruise. Barcelona was missing from the extensions. You will likely have the Melia Barcelona Sarri Hotel as well........if you have an extension. I'm not familiar with Barcelona enough to tell if it has a better or worse location than the previous option. I looked it up on Google maps. It seems to be a few kilometers away from the historic city center. Link to comment Share on other sites More sharing options...
Rare LindaS272 Posted September 15, 2021 #12 Share Posted September 15, 2021 2 hours ago, khm1 said: You will likely have the Melia Barcelona Sarri Hotel as well........if you have an extension. I'm not familiar with Barcelona enough to tell if it has a better or worse location than the previous option. I looked it up on Google maps. It seems to be a few kilometers away from the historic city center. I was curious about the hotels too and looked them up on TripAdvisor. They are both in the same general vicinity—away from the historic center, as you say. 1 Link to comment Share on other sites More sharing options...
LisaLeone Posted September 19, 2021 #13 Share Posted September 19, 2021 On 9/15/2021 at 9:13 AM, duquephart said: What do you think we can do about it? I certainly hope you didn't intend this to be as dismissive and rude as it sounded. I would like to think that this is a safe place to ask questions. 7 1 Link to comment Share on other sites More sharing options...
DaveSJ711 Posted September 19, 2021 #14 Share Posted September 19, 2021 On 9/15/2021 at 6:13 AM, duquephart said: What do you think we can do about it? Why are you so persistently dismissive of people's questions and concerns? 2 Link to comment Share on other sites More sharing options...
JeriGail Posted September 19, 2021 #15 Share Posted September 19, 2021 (edited) 1 hour ago, LisaLeone said: I would like to think that this is a safe place to ask questions. Yes, CC is usually a safe place to ask questions, but some people are just plain rude. I use CC's "ignore" feature so I don't have to be subjected to those types of comments. If you hover over someone's user name, options will appear, including an ignore button. You can also report nasty comments to CC. Edited September 19, 2021 by JeriGail Forgot some info 2 Link to comment Share on other sites More sharing options...
LisaLeone Posted September 19, 2021 #16 Share Posted September 19, 2021 29 minutes ago, JeriGail said: Yes, CC is usually a safe place to ask questions, but some people are just plain rude. I use CC's "ignore" feature so I don't have to be subjected to those types of comments. If you hover over someone's user name, options will appear, including an ignore button. You can also report nasty comments to CC. Thank you, JeriGail! Yes, it usually is. I'm surprised when I read a nasty response. I mean if someone can be like that about cruising, I shudder to think of how they can be about more incendiary topics. 1 Link to comment Share on other sites More sharing options...
khm1 Posted September 20, 2021 Author #17 Share Posted September 20, 2021 8 hours ago, JeriGail said: Yes, CC is usually a safe place to ask questions, but some people are just plain rude. I use CC's "ignore" feature so I don't have to be subjected to those types of comments. If you hover over someone's user name, options will appear, including an ignore button. You can also report nasty comments to CC. OP here. I saw the comment you are referencing. I’ve been on CC long enough to recognize a troll when I see one. I just keep scrolling! No need for me to even acknowledge the snide comments. I figure that anyone who feels the need to be rude to those seeking help probably has a sad existence. 🙄 5 Link to comment Share on other sites More sharing options...
Rare FlyerTalker Posted September 20, 2021 #18 Share Posted September 20, 2021 On 9/15/2021 at 9:43 AM, khm1 said: So, I called. Amazing the number of questions that are posted here, yet can only be answered authoritatively by either Viking or a travel agent. And the number of speculative answers as well. Link to comment Share on other sites More sharing options...
duquephart Posted September 20, 2021 #19 Share Posted September 20, 2021 8 hours ago, FlyerTalker said: Amazing the number of questions that are posted here, yet can only be answered authoritatively by either Viking or a travel agent. And the number of speculative answers as well. As I suggested, and got flamed for. Link to comment Share on other sites More sharing options...
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