Upgrade A1 Classic to Premium Beverage Package for Elite

[LorraineP]

Looking to upgrade my A1 classic beverage package to premium. How soon can I do this using my Elite 10% off? Tried to contact Celebrity but hung up after being on hold for 45 minutes. 

[marieps]

Sign into your account and hit manage my reservation under the cruise in question.  You should have a link there.   If you used a TA he/she can take care of it too.

Edited November 3, 2021 by marieps

[LorraineP]

14 minutes ago, marieps said:

Sign into your account and hit manage my reservation under the cruise in question.  You should have a link there.   If you used a TA he/she can take care of it too.

I did sign in but it wasn’t giving me the 10% elite discount. 

[jelayne]

 

 

The upgrade with the discount is after final payment.  Unless the website is improved the only way I have found to get the discount applied is to call Celebrity and purchase the upgrade over the phone.  The same applies if you want to upgrade from Surf to Stream wi-fi with the Captain's Club discount.

[PTC DAWG]

I always wait to upgrade on the ship if my booking didn't come with Premium to begin with.  Find a bar you may frequent, use a bartender there, you'll have a friend for the entire cruise....the bartenders get a cut of the upgrade, is my understanding, and from the service this has gotten me, I believe it.  

[marieps]

4 minutes ago, jelayne said:

 

 

The upgrade with the discount is after final payment.  Unless the website is improved the only way I have found to get the discount applied is to call Celebrity and purchase the upgrade over the phone.  The same applies if you want to upgrade from Surf to Stream wi-fi with the Captain's Club discount.

I did the same thing.  And of course the website continues to offer me a drink pkg even with a PALL already on my app Seapass.

[LorraineP]

3 minutes ago, jelayne said:

 

 

The upgrade with the discount is after final payment.  Unless the website is improved the only way I have found to get the discount applied is to call Celebrity and purchase the upgrade over the phone.  The same applies if you want to upgrade from Surf to Stream wi-fi with the Captain's Club discount.

So I need to wait until after final payment for discount. Thought I would do it now just in case price goes up. I have OBC that I can use. Do you think if I purchased now & price stays the same I can cancel & rebook after final payment & get the 10% discount?

[marieps]

1 minute ago, PTC DAWG said:

I always wait to upgrade on the ship if my booking didn't come with Premium to begin with.  Find a bar you may frequent, use a bartender there, you'll have a friend for the entire cruise....the bartenders get a cut of the upgrade, is my understanding, and from the service this has gotten me, I believe it.  

DW is always afraid the sticker will come off.  I know the upgrade is programmed onto the card, but we've been hit with upsell charges that the PALL was supposed to cover, as has everyone at some point.

[drakes2]

25 minutes ago, LorraineP said:

I did sign in but it wasn’t giving me the 10% elite discount. 

You can only get the 10% additional discount by calling. Try them at off hours early morning or late evening. I never waited and just upgraded last week

 

[PTC DAWG]

7 minutes ago, marieps said:

DW is always afraid the sticker will come off.  I know the upgrade is programmed onto the card, but we've been hit with upsell charges that the PALL was supposed to cover, as has everyone at some point.

Never had that issue...I've always upgraded at the Sunset Bar...I frequent there....best service ever on a cruise doing this a few times.  Wife and I always both upgrade..

 

IF you want drinks and more, not sure that can be done on the ship.  I have done that online once for the casino credits...

Edited November 3, 2021 by PTC DAWG

[LorraineP]

4 minutes ago, drakes2 said:

You can only get the 10% additional discount by calling. Try them at off hours early morning or late evening. I never waited and just upgraded last week

 

When is your cruise. Mine isn’t until May 2022. 

[jelayne]

13 minutes ago, LorraineP said:

So I need to wait until after final payment for discount. Thought I would do it now just in case price goes up. I have OBC that I can use. Do you think if I purchased now & price stays the same I can cancel & rebook after final payment & get the 10% discount?

 No ones know if or when the price will change.  But with one  exception the upgrade has been $10 + gratuity for years.  Once they raised the price of the price of the beverage packages that created a $14 difference, that got changed rather quickly and the $10 differential was back.

[SWFL Cruisers]

If you are ELITE the 10% is automatic when you upgrade online. I have done it on many cruises since becoming elite.

[drakes2]

8 minutes ago, LorraineP said:

When is your cruise. Mine isn’t until May 2022. 

Next Friday November 12th. You may have to wait till final payment 

[LorraineP]

2 minutes ago, SWFL Cruisers said:

If you are ELITE the 10% is automatic when you upgrade online. I have done it on many cruises since becoming elite.

I tried but not giving me discount. 

[LorraineP]

1 minute ago, drakes2 said:

Next Friday November 12th. You may have to wait till final payment 

OK Thank you. 

[LorraineP]

1 minute ago, drakes2 said:

Next Friday November 12th. You may have to wait till final payment 

Have a wonderful cruise. 

[hiccups]

1 hour ago, LorraineP said:

Looking to upgrade my A1 classic beverage package to premium. How soon can I do this using my Elite 10% off? Tried to contact Celebrity but hung up after being on hold for 45 minutes. 

I gave up after an hour and twenty minutes.  We're only Select, so the savings was just 5%.  I shouldn't even have called.

The kicker was I, like everyone else, got the email to upgrade and get our discount, with the number to call included in the email.  I called, and after 20-30 minutes, spoke to someone who said my TA had to make the upgrade!  I said I was sent the email, and since I'd already waited, couldn't someone help?  He transferred me, where I again waited on hold.  When someone answered, I explained I wanted to upgrade my drinks package, and she attempted to transfer me back to the first department!  I explained the situation, and she transferred me to the travel agent line.  Part of me wanted to remain on hold since I'd already wasted so much time, but I decided the 5% savings wasn't worth it, so I hung up and booked through the Cruise Planner.

[LorraineP]

32 minutes ago, hiccups said:

I gave up after an hour and twenty minutes.  We're only Select, so the savings was just 5%.  I shouldn't even have called.

The kicker was I, like everyone else, got the email to upgrade and get our discount, with the number to call included in the email.  I called, and after 20-30 minutes, spoke to someone who said my TA had to make the upgrade!  I said I was sent the email, and since I'd already waited, couldn't someone help?  He transferred me, where I again waited on hold.  When someone answered, I explained I wanted to upgrade my drinks package, and she attempted to transfer me back to the first department!  I explained the situation, and she transferred me to the travel agent line.  Part of me wanted to remain on hold since I'd already wasted so much time, but I decided the 5% savings wasn't worth it, so I hung up and booked through the Cruise Planner.

Finally got through to Celebrity & was told for my 10% Elite discount I had to go through my TA because I’m booked in TA’s group. 

[LorraineP]

Success - my TA was able to upgrade with Elite 10% discount. 

[jelayne]

3 hours ago, SWFL Cruisers said:

If you are ELITE the 10% is automatic when you upgrade online. I have done it on many cruises since becoming elite.

The 10% discount on the upgrade from Classic to Premium was a recent addition to the Elite benefits.  Previously there was a discount on the purchase of a beverage package but not on the upgrade.

[LorraineP]

1 minute ago, jelayne said:

The 10% discount on the upgrade from Classic to Premium was a recent addition to the Elite benefits.  Previously there was a discount on the purchase of a beverage package but not on the upgrade.

Good addition to Elite benefits 

[fount]

This will be our first cruise being elite.  We were going to upgrade to premium on the ship at a favorite bar (so we can use our OBC from our TA.  Will they give us our 10% discount onboard?  I apologize if this has already be answered.

Thank you

[jelayne]

16 minutes ago, fount said:

This will be our first cruise being elite.  We were going to upgrade to premium on the ship at a favorite bar (so we can use our OBC from our TA.  Will they give us our 10% discount onboard?  I apologize if this has already be answered.

Thank you

Probably not, the discount is for upgrading pre cruise.  We have rarely upgraded onboard and have always had great service. Our favorite bar normally has 3-4 bartenders, so if we upgrade with 1 the myth would say the service wouldn’t be so good from the other 2-3 but that hasn’t been our experience.    But in order to use TA OBC you have to upgrade on the ship.

[fount]

@jelayne   Thank you so much!  Your reply clarified a lot of questions!  I agree that we have always had great service.  We are so excited to finally get back to cruising, not until April though.