Rare Smokeyham Posted May 27, 2022 #1 Share Posted May 27, 2022 Someone pointed out to me that you can complete the required pre-boarding registration/documentation without having to use the Medallion app on your phone. I'm glad to see this as I started to try and do this on the App but it was very frustrating and I ended up ditching the App and thinking I would just show them the paperwork at the pier. The online version is available at https://oceanready-personalinfo-ui.prod.ocean.com/ I had to scroll down and use my booking number to log in but once there the process was fairly painless. I entered passport information manually and was able to upload a photo for the security picture and a copy of my vaccine card. I really appreciate now having this alternative as the app was a bit of a nightmare. You can't do everything here as dining reservations must be done through the app and I have heard that you really do want to get those, even for the main dining room. 9 3 Link to comment Share on other sites More sharing options...
CalLuvsCrusingToo Posted May 27, 2022 #2 Share Posted May 27, 2022 (edited) THANK YOU!!! Where has this Online version been hiding all my life? I was able to complete what I needed to, to be back in Green lane. Plus order our Medallions! We'll still bring hard copies to embarcation. But doing so much ahead is a relief. Without the app!!!! which I hadn't been able to get to work right since the update. Edited May 27, 2022 by CalLuvsCrusingToo 1 Link to comment Share on other sites More sharing options...
Rare Smokeyham Posted May 28, 2022 Author #3 Share Posted May 28, 2022 2 hours ago, CalLuvsCrusingToo said: THANK YOU!!! Where has this Online version been hiding all my life? I was able to complete what I needed to, to be back in Green lane. Plus order our Medallions! We'll still bring hard copies to embarcation. But doing so much ahead is a relief. Without the app!!!! which I hadn't been able to get to work right since the update. You are most welcome.... Thanks to @JF - retired RRT for pointing this out to me. I'm not sure when this option became available. I seem to remember reading about a year ago that the only option was the Medallion app. Hopefully this was Princess listening to the many of us who prefer to use a laptop to our phones. 2 1 Link to comment Share on other sites More sharing options...
ekka49 Posted May 28, 2022 #4 Share Posted May 28, 2022 3 hours ago, Smokeyham said: You are most welcome.... Thanks to @JF - retired RRT for pointing this out to me. I'm not sure when this option became available. I seem to remember reading about a year ago that the only option was the Medallion app. Hopefully this was Princess listening to the many of us who prefer to use a laptop to our phones. Yes ! I will be using the laptop version. I have enough grey hair already 3 Link to comment Share on other sites More sharing options...
Rare Smokeyham Posted May 28, 2022 Author #5 Share Posted May 28, 2022 What amazes me is that Princess seems to have been a bit tone deaf on this and not realized that for many the laptop is much easier to use than a phone. 5 Link to comment Share on other sites More sharing options...
boltnut55 Posted May 28, 2022 #6 Share Posted May 28, 2022 57 minutes ago, Smokeyham said: What amazes me is that Princess seems to have been a bit tone deaf on this and not realized that for many the laptop is much easier to use than a phone. Yes this. I thought I had read somewhere that you have to do it on the phone. I was complaining on live chat w/Princess and was provided the link, lol. It's so much better. My fingers are not meant to do all that inputting on a phone! 4 1 Link to comment Share on other sites More sharing options...
Steelers36 Posted May 28, 2022 #7 Share Posted May 28, 2022 7 hours ago, Smokeyham said: What amazes me is that Princess seems to have been a bit tone deaf on this and not realized that for many the laptop is much easier to use than a phone. I don't recall the date, but the website version link has been there in the Cruise Personalizer for each booking you pull up for some time now. Glad it worked out for you. 2 Link to comment Share on other sites More sharing options...
dobiemom Posted May 28, 2022 #8 Share Posted May 28, 2022 1 hour ago, Steelers36 said: I don't recall the date, but the website version link has been there in the Cruise Personalizer for each booking you pull up for some time now. Glad it worked out for you. Yup, it’s right below the apps. 2 Link to comment Share on other sites More sharing options...
Rare Ken the cruiser Posted May 28, 2022 #9 Share Posted May 28, 2022 19 hours ago, Smokeyham said: Someone pointed out to me that you can complete the required pre-boarding registration/documentation without having to use the Medallion app on your phone. I'm glad to see this as I started to try and do this on the App but it was very frustrating and I ended up ditching the App and thinking I would just show them the paperwork at the pier. The online version is available at https://oceanready-personalinfo-ui.prod.ocean.com/ I had to scroll down and use my booking number to log in but once there the process was fairly painless. I entered passport information manually and was able to upload a photo for the security picture and a copy of my vaccine card. I really appreciate now having this alternative as the app was a bit of a nightmare. You can't do everything here as dining reservations must be done through the app and I have heard that you really do want to get those, even for the main dining room. Thanks! I tried that link using our last booking a couple of months ago, but it just went into la-la land. Tried again today and sure enough it worked just as advertised! Thanks for sharing your positive experience! 1 Link to comment Share on other sites More sharing options...
hapster85 Posted May 28, 2022 #10 Share Posted May 28, 2022 We've given up on trying to complete it ahead of time. Tried the app on both Android and iPhone. Tried the website. Same issues. Just not worth stressing over. 1 Link to comment Share on other sites More sharing options...
Rare Ken the cruiser Posted May 28, 2022 #11 Share Posted May 28, 2022 (edited) I don’t know if others have run into this issue when filling out the Personal Information and Documentation section on the app. The Save button always remained greyed out for me when I tried adding/changing any applicable data in the various sections. However, I was finally able to click on the Save button when I used the online web interface once I completely filled out all the applicable sections to include the Emergency Contact information. BTW I thought I had filled out all of the applicable entrees on the App, but maybe I hadn’t. Who knows. Edited May 28, 2022 by Ken the cruiser 1 Link to comment Share on other sites More sharing options...
Rare Smokeyham Posted May 28, 2022 Author #12 Share Posted May 28, 2022 I had the problem that both app and online would not allow me to acknowledge acceptance of the cruise contract. I left it for 24 hours and came back and then it worked. Other companies have apps and websites that seem to work fairly consistently and seamlessly. Not sure why this system seems to have so many problems. 2 Link to comment Share on other sites More sharing options...
emmak8 Posted May 28, 2022 #13 Share Posted May 28, 2022 I had the same problem with cruise contract It would not let me acknowledge acceptance. I called princess number and the app problems line came on IMMEDIATELY!!! The rep fixed contract problem, made reservations for MDR and Crown Grill. EZPZ!! 2 Link to comment Share on other sites More sharing options...
whataboutport Posted May 28, 2022 #14 Share Posted May 28, 2022 4 hours ago, Ken the cruiser said: I don’t know if others have run into this issue when filling out the Personal Information and Documentation section on the app. The Save button always remained greyed out for me when I tried adding/changing any applicable data in the various sections. However, I was finally able to click on the Save button when I used the online web interface once I completely filled out all the applicable sections to include the Emergency Contact information. BTW I thought I had filled out all of the applicable entrees on the App, but maybe I hadn’t. Who knows. This is my issue exactly, only I still get the greyed out SAVE button on the web version. I made sure to fill in every field, even on the app and still nothing. Glad it worked out for you. I emailed their IT dept and have gotten a reply but since my sailing isn't until Oct they told me pax with approaching sail dates get priority with help. 1 Link to comment Share on other sites More sharing options...
jinpasco Posted May 29, 2022 #15 Share Posted May 29, 2022 No luck here either. So frustrating. Link to comment Share on other sites More sharing options...
Rare cruzin4us Posted May 29, 2022 #16 Share Posted May 29, 2022 Yup, I get "try again later" when I go to my Personal Information. Link to comment Share on other sites More sharing options...
mthomp5 Posted May 29, 2022 #17 Share Posted May 29, 2022 OMG…Princess IT needs to get it together. The Medallion class online website shows we’re in the green lane,. But the app said we were in the blue lane, then yellow, and now green without me having changed anything. Just kept accessing at different times. Haven’t even uploaded our vax cards yet! 1 Link to comment Share on other sites More sharing options...
loerie Posted May 29, 2022 #18 Share Posted May 29, 2022 And we do not own a phone-so we shall do it on the computer for our December 15 day Panama cruise.Us oldies are still in the dark ages and quite happy to be so! 2 Link to comment Share on other sites More sharing options...
Rare cruzin4us Posted May 29, 2022 #19 Share Posted May 29, 2022 13 minutes ago, loerie said: And we do not own a phone-so we shall do it on the computer for our December 15 day Panama cruise.Us oldies are still in the dark ages and quite happy to be so! I can't get that to work either today....lol Link to comment Share on other sites More sharing options...
Rare Waynetor Posted May 29, 2022 #20 Share Posted May 29, 2022 I have tried this multiple times today and can't get anywhere past entering name and password. Will try tomorrow Link to comment Share on other sites More sharing options...
Rare Ken the cruiser Posted May 30, 2022 #21 Share Posted May 30, 2022 10 minutes ago, Waynetor said: I have tried this multiple times today and can't get anywhere past entering name and password. Will try tomorrow FWIW we have never been able to log into the app with our userid and password. We’ve always had to use the Quick Access option using our booking number. Link to comment Share on other sites More sharing options...
CalLuvsCrusingToo Posted May 30, 2022 #22 Share Posted May 30, 2022 30 minutes ago, Ken the cruiser said: FWIW we have never been able to log into the app with our userid and password. We’ve always had to use the Quick Access option using our booking number. Ditto. Link to comment Share on other sites More sharing options...
SJ1_ Posted May 30, 2022 #23 Share Posted May 30, 2022 Android didn't work online doesn't work (name is invalid and cannot accept the contract) Question: What happens if I cannot get this done? I just bring all the paperwork and Ill be ok? 39th cruise 1st time Princess Cruise thanks Link to comment Share on other sites More sharing options...
SJ1_ Posted May 30, 2022 #24 Share Posted May 30, 2022 2 minutes ago, SJ1_ said: Android didn't work online doesn't work (name is invalid and cannot accept the contract) Question: What happens if I cannot get this done? I just bring all the paperwork and Ill be ok? 39th cruise 1st time Princess Cruise thanks ok wife just read we get in blue line so question is what time should I arrive ? I'm assuming after paperwork I would get an arrival time? thanks Link to comment Share on other sites More sharing options...
Steelers36 Posted May 30, 2022 #25 Share Posted May 30, 2022 46 minutes ago, SJ1_ said: ok wife just read we get in blue line so question is what time should I arrive ? I'm assuming after paperwork I would get an arrival time? thanks Show up at the terminal whenever convenient for you. 3 Link to comment Share on other sites More sharing options...
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