FCC Extended To 9/30/23

[Syracusefan44]

Email from John Padgett: We have some great news to share: the expiration of your Future Cruise Credit from our Cruise with Confidence program has been extended until September 30, 2023! 

[Cruise Raider]

If only I had any left … 😂 

 

[tartana]

Yes, my parents got the same note today. :) 

[Steelers36]

Had this info in email a week or more ago.  

[jagoffee]

Does this include any Goodwill FCC for not requesting a cash refund when Princess cancelled cruises?

[voljeep]

Used For Goodwill Fccs

09/17/20

Book By 12/31/22 and Sail By 12/31/22

[azbirdmom]

2 hours ago, jagoffee said:

Does this include any Goodwill FCC for not requesting a cash refund when Princess cancelled cruises?

 

Nope.  That was part of the announcement that a TA had published somewhere (either here or on another forum).  It's only the cash-based FCCs that are being extended.

[jagoffee]

Thank you, both. 

[azbirdmom]

This supports my statement above.  The text below is from an email from Princess to agents yesterday that my TA shared:

 

Future Cruise Credit expiration dates extended
We have extended the expiration date of a number of FCCs that were due to expire at the end of 2022 as follows:

·        Cash-backed, non-refundable FCCs: FCCs issued during Cruise with Confidence will have their expiration date extended to Sep 30, 2023

·        Cash-backed, refundable FCCs: Cash-backed refundable FCCs are extended to Dec 31, 2024. Note that we are happy to accommodate requests from any guests who want a refund on their cash-backed refundable FCC.

·        Bonus non-refundable FCCs issued during the pause in operations are not being extended and will expire Dec 31, 2022

[Phyllis13]

11 hours ago, azbirdmom said:

This supports my statement above.  The text below is from an email from Princess to agents yesterday that my TA shared:

 

Future Cruise Credit expiration dates extended
We have extended the expiration date of a number of FCCs that were due to expire at the end of 2022 as follows:

·        Cash-backed, non-refundable FCCs: FCCs issued during Cruise with Confidence will have their expiration date extended to Sep 30, 2023

·        Cash-backed, refundable FCCs: Cash-backed refundable FCCs are extended to Dec 31, 2024. Note that we are happy to accommodate requests from any guests who want a refund on their cash-backed refundable FCC.

·        Bonus non-refundable FCCs issued during the pause in operations are not being extended and will expire Dec 31, 2022

Am I right in thinking the first item listed (Cruise with Confidence) includes FCCs which should be issued due to being quarantined during your cruise? I was quarantined for 6 days on a cruise which ended 5 Aug. So far I've heard nothing at all about entitlement to FCCs (I think some ships have issued a letter while still on board?) and do not know what this would be or whether it would extend to my other half. Can anyone enlighten me? TIA

[Coral]

11 hours ago, azbirdmom said:

This supports my statement above.  The text below is from an email from Princess to agents yesterday that my TA shared:

 

Future Cruise Credit expiration dates extended
We have extended the expiration date of a number of FCCs that were due to expire at the end of 2022 as follows:

·        Cash-backed, non-refundable FCCs: FCCs issued during Cruise with Confidence will have their expiration date extended to Sep 30, 2023

·        Cash-backed, refundable FCCs: Cash-backed refundable FCCs are extended to Dec 31, 2024. Note that we are happy to accommodate requests from any guests who want a refund on their cash-backed refundable FCC.

·        Bonus non-refundable FCCs issued during the pause in operations are not being extended and will expire Dec 31, 2022

They should have done this a long time ago. This is also pretty confusing......

 

Glad they did it though.

[azbirdmom]

2 hours ago, Phyllis13 said:

Am I right in thinking the first item listed (Cruise with Confidence) includes FCCs which should be issued due to being quarantined during your cruise? I was quarantined for 6 days on a cruise which ended 5 Aug. So far I've heard nothing at all about entitlement to FCCs (I think some ships have issued a letter while still on board?) and do not know what this would be or whether it would extend to my other half. Can anyone enlighten me? TIA

 

Have you logged into Princess.com to see if they have already credited the FCCs to you?  If so the expiration dates should be there.  If they aren't shown you should probably contact Princess to find out the status of your FCCs.

 

ETA:  I just wanted to make sure that you've read the Cruise with Confidence info on the website.  You are entitled to FCCs plus refunds for unused services.  Here's the link to the entire section plus the applicable verbiage:

 

https://www.princess.com/plan/cruise-with-confidence/covid-19-protection-program/

 

 

1. Which purchases are covered by the COVID-19 Protection Program?
   1. If you’re eligible, you will receive an FCC worth 100% of the cancellation fee for non-refundable unused services and a refund to the original form of payment for all taxes, fees, port expenses pre-paid onboard experiences and shore excursions purchased through Princess. If you booked restricted air, there may be a credit issued by the airline, which will become a separate Future Air Credit for that airline. Any balance not included in the air credit will be added to your FCC.
   2. If you miss cruise days, including time in onboard isolation or quarantine (as required by our onboard medical team), you will receive:
      • an FCC worth 100% of the per-day cruise fare for the missed days
      • a refundable credit to your onboard account for missed pre-paid onboard experiences and shore excursions
      • a refundable credit for that portion of taxes, fees and port expenses for ports visited after disembarkation

 

Edited September 17, 2022 by azbirdmom

[Phyllis13]

38 minutes ago, azbirdmom said:

 

Have you logged into Princess.com to see if they have already credited the FCCs to you?  If so the expiration dates should be there.  If they aren't shown you should probably contact Princess to find out the status of your FCCs.

 

ETA:  I just wanted to make sure that you've read the Cruise with Confidence info on the website.  You are entitled to FCCs plus refunds for unused services.  Here's the link to the entire section plus the applicable verbiage:

 

https://www.princess.com/plan/cruise-with-confidence/covid-19-protection-program/

 

 

1. Which purchases are covered by the COVID-19 Protection Program?
   1. If you’re eligible, you will receive an FCC worth 100% of the cancellation fee for non-refundable unused services and a refund to the original form of payment for all taxes, fees, port expenses pre-paid onboard experiences and shore excursions purchased through Princess. If you booked restricted air, there may be a credit issued by the airline, which will become a separate Future Air Credit for that airline. Any balance not included in the air credit will be added to your FCC.
   2. If you miss cruise days, including time in onboard isolation or quarantine (as required by our onboard medical team), you will receive:
      • an FCC worth 100% of the per-day cruise fare for the missed days
      • a refundable credit to your onboard account for missed pre-paid onboard experiences and shore excursions
      • a refundable credit for that portion of taxes, fees and port expenses for ports visited after disembarkation

 

Thankyou. No, the FCCs are not on My Princess.  I had read the info on the website & I've been in contact with my Personal cruise specialist but he simply said it would take at least 6 weeks before head office dealt with this type of FCC which could be a bit of an issue if these FCCs expire by September 2023. I'm not holding my breath since our refundable OBC ( & that of 2 other couples) has not yet been refunded either