Isolation FCC

[Travelmadoldie]

Is it usual for the FCC for days in isolation to still not be credited after 18 weeks?

[Arizona Wildcat]

Just now, Travelmadoldie said:

Is it usual for the FCC for days in isolation to still not be credited after 18 weeks?

Not sure what usual is today, but I would send an email and call.  Seems 3 months is adequate. 

[memoak]

We have been waiting for almost 2 months as well as for our casino bank to be paid to us. Not to mention hotel and meals being reimbursed after required Canadian quarantine 

[PacnGoNow]

2 hours ago, Travelmadoldie said:

Is it usual for the FCC for days in isolation to still not be credited after 18 weeks?

Many have reported 4 months to get a refund.

 

 

[kiwimum]

We received our FCC for isolation onboard the Emerald Princess TA within 7 days of disembarkation.   Contacted Princess on Monday regarding reimbursement of out of pocket expenses including the $100pp per day, which we submitted end of May.  Received email on Wednesday indicating expenses approved and check would be issued from Bottomline within 60 days.   Amount is not correct so have asked for the additional funds.   Balance of OBC was received within 30 days.

Edited October 21, 2022 by kiwimum

[Ombud]

4 hours ago, memoak said:

We have been waiting for almost 2 months as well as for our casino bank to be paid to us

Does the casino check come from Princess Bottomline or from the casino?? I guess I'm trying to figure out if the casino is a separate vendor on the ships

[wowzz]

Just to say that the sister company of Princess,  P&O (UK),  no longer issue FCC for cabin confinement due to Covid.  You have to claim off your insurance policy. 

No doubt Princess will follow in due course. 

[Arizona Wildcat]

51 minutes ago, Ombud said:

Does the casino check come from Princess Bottomline or from the casino?? I guess I'm trying to figure out if the casino is a separate vendor on the ships

Princess does not operate the casinos.

[Ombud]

9 minutes ago, Arizona Wildcat said:

Princess does not operate the casinos.

So then frustration at Princess that it is taking a long time to get a check covering the unused casino bank is misdirected as Princess is not involved?

[antsp]

1 hour ago, wowzz said:

Just to say that the sister company of Princess,  P&O (UK),  no longer issue FCC for cabin confinement due to Covid.  You have to claim off your insurance policy. 

No doubt Princess will follow in due course. 

I think in the world of Princess, Covid no longer exists, and a passengers it encourages you not to report it

[cargoagent]

Just got home after b2b on Majestic. 25 Day LA to Sydney then 11 day Queensland coast returning to Sydney. Contracted Covid on day 24 and put into isolation. Princess policy seems to be lock them away and forget about them. We self tested and I reported a positive test. Never saw anyone from the medical dept until day 6 when I was tested and released after a negative test. Any interaction with staff were ones I initiated, no daily wellness check. Dishes piled up outside door for 3 days. 
 

I am now trying to receive the FCC that Princess says we are entitled to because of Covid and am even more frustrated with Princess. 

This was our first experience with Princess and this treatment along with a host of others might make it our last. We spoke with many frequent Princess cruisers and many said this ship and these cruises were the worst they had been on. Buyer beware. 

Edited November 4, 2022 by cargoagent

[Princessfan20]

1 hour ago, cargoagent said:

 Princess policy seems to be lock them away and forget about them. We self tested and I reported a positive test. Never saw anyone from the medical dept until day 6 when I was tested and released after a negative test. Any interaction with staff were ones I initiated, no daily wellness check. Dishes piled up outside door for 3 days. 
 

I am now trying to receive the FCC that Princess says we are entitled to because of Covid and am even more frustrated with Princess. 

This was our first experience with Princess and this treatment along with a host of others might make it our last. We spoke with many frequent Princess cruisers and many said this ship and these cruises were the worst they had been on. Buyer beware. 

 

This was the same experience with our family contacting Covid on the Ruby earlier this summer.  Very little contact once in isolation and we all are still waiting for FCC for those days we missed of our cruise while in isolation.  We think it is a broken promise now and lost cause.  Unfortunately we are disappointed in Princess because of this treatment.

Edited November 4, 2022 by Princessfan20

[memoak]

We had to escalate via our CVP and got the FCC’s in a few days

[pklein9747]

We were quarantined on the Majestic in Alaska in early August.  In early October I called to find out about our FCC for days in quarantine and meal stipend of $100pp for days in isolation in Anchorage.  I called the customer service number who then had to transfer me to Customer Solutions.  I was on hold for 2.5 hours but finally spoke with a very nice woman.  She explained that she had to contact the ship for confirmation that we were, in fact, quarantined due to Covid.  Once she received that confirmation, she would be able to process our claim.  It took about 10 days for the confirmation and another week to get our meal stipend check and the FCC was credited in 2 days.  

 

For us, it was worth 2.5 hours on hold.  I just went about my business while I just left my phone on speaker until someone answered.  

 

I do wish that Princess was more transparent about getting the FCC and meal stipend.  I feel that if I hadn't contacted them, we might never have received them.

[Greyhound3]

Does anyone have an email or a phone number to contact Princess in this regard?

[billco]

8 hours ago, Greyhound3 said:

Does anyone have an email or a phone number to contact Princess in this regard?

customerrelations@princesscruises.com

Travel Assistance Customer Solutions Dept

(800) 545-0008, Option #1