Lisacruzzes Posted November 20, 2022 #1 Share Posted November 20, 2022 Yesterday I waited on hold for 3 hours before I gave up. I put my name in the queue at 9:20 am this morning. Still no call back. I am now back on hold, 2 hours later and still waiting. I understand with Black Friday sales, it would be busy, but I have never experienced these hold times and have been cruising exclusively with RC for 10+ years. If I could do what I want to with my existing reservation online, I would. If I could chat with someone online, I would. Am I missing something? Does anyone have any suggestions? Thank you! Link to comment Share on other sites More sharing options...
leen50 Posted November 20, 2022 #2 Share Posted November 20, 2022 I'm in the same boat! Yesterday 6+ hours & so far today 1 hour & 52 minutes. I've emailed them twice yesterday from their "contact us" page. All I got was an automated response. We are trying to price adjust as our sailing has been reduced by $400.00 +. Advice? Should we put a "Hold" at the new price, (we have a guarantee interior) & hope that we hear from them? So frustrated! Why promote a sale if you don't have the reps to service the customers!? 1 Link to comment Share on other sites More sharing options...
Moon Orchid Posted November 20, 2022 #3 Share Posted November 20, 2022 (edited) I used to call C&A number but not anymore. Now I would call 866-562-7625 early in the morning or around 7-8 in the evening .I was calling the other night to get the price reduction for our cruise and only have to wait 1 minute. Edited November 20, 2022 by Moon Orchid Link to comment Share on other sites More sharing options...
Lisacruzzes Posted November 20, 2022 Author #4 Share Posted November 20, 2022 Oh my gosh…8 hours! I messaged them via insta asking if customer service is down I wish I had some advice for you. What I would do is take a screenshot of the price and a screenshot of your phone with wait time. This can’t be good for RC. Imagine how much $$ they are losing. Being on hold for HOURS will turn many away from RC. Especially newbies 2 Link to comment Share on other sites More sharing options...
leen50 Posted November 20, 2022 #5 Share Posted November 20, 2022 15 minutes ago, Lisacruzzes said: I wish I had some advice for you. What I would do is take a screenshot of the price and a screenshot of your phone with wait time. I'll try the screenshot. BTW, at this point, I don't care if RCI is losing $. I just know that if I don't get through, I'm losing $400+ Link to comment Share on other sites More sharing options...
leen50 Posted November 20, 2022 #6 Share Posted November 20, 2022 While all of my wait time has been on my land line, I decided to use my cell as well. I called the same # on each device 1-866-562-7625. On my land line , I get the constant advertising messages telling me how great their ships & ports are. On my cell, I get the All reps are busy because our sale is so GREAT! They also say the wait time is: 2 hours & 47 minutes! That's EXACTLY the same time they told me yesterday! BOGUS! Link to comment Share on other sites More sharing options...
Rare livingonthebeach Posted November 20, 2022 #7 Share Posted November 20, 2022 Today - right now it says two hours wait. On hold right now but I might be giving up soon! I want to cancel and rebook some excursions for our December cruise. Anyone know if tax is added? If not I can do it through the cruise planner. Link to comment Share on other sites More sharing options...
Rare shof515 Posted November 20, 2022 #8 Share Posted November 20, 2022 43 minutes ago, livingonthebeach said: Today - right now it says two hours wait. On hold right now but I might be giving up soon! I want to cancel and rebook some excursions for our December cruise. Anyone know if tax is added? If not I can do it through the cruise planner. when i purchased the excursions for my cruise in may i was charged tax Link to comment Share on other sites More sharing options...
Rare livingonthebeach Posted November 20, 2022 #9 Share Posted November 20, 2022 1 minute ago, shof515 said: when i purchased the excursions for my cruise in may i was charged tax Good to know. Do you remember the percentage? Link to comment Share on other sites More sharing options...
Rare brillohead Posted November 20, 2022 #10 Share Posted November 20, 2022 Items at Coco Cay have a Bahamas tax added. Link to comment Share on other sites More sharing options...
leen50 Posted November 20, 2022 #11 Share Posted November 20, 2022 48 minutes ago, livingonthebeach said: Today - right now it says two hours wait. On hold right now but I might be giving up soon! I want to cancel and rebook some excursions for our December cruise. Anyone know if tax is added? If not I can do it through the cruise planner. Just got off the phone. FINALLY! I saved $467.00 between 2 cruises. Worth the wait, yes, but still frustrating. 2 Link to comment Share on other sites More sharing options...
Rare livingonthebeach Posted November 20, 2022 #12 Share Posted November 20, 2022 1 minute ago, leen50 said: Just got off the phone. FINALLY! I saved $467.00 between 2 cruises. Worth the wait, yes, but still frustrating. Thanks so much -- still on hold. 1 Link to comment Share on other sites More sharing options...
Rare shof515 Posted November 20, 2022 #13 Share Posted November 20, 2022 8 minutes ago, livingonthebeach said: Good to know. Do you remember the percentage? i dont know, it was like extra 10 dollars Link to comment Share on other sites More sharing options...
Rare livingonthebeach Posted November 20, 2022 #14 Share Posted November 20, 2022 Just now, shof515 said: i dont know, it was like extra 10 dollars OK thanks Link to comment Share on other sites More sharing options...
mets123 Posted November 20, 2022 #15 Share Posted November 20, 2022 I saved over $2100 on three cruises. But my wait times were as bad as everyone mentioned. Link to comment Share on other sites More sharing options...
Lisacruzzes Posted November 20, 2022 Author #16 Share Posted November 20, 2022 Update. On hold for 4+ hours, only to have a woman get on the line and then HANG UP on me. So frustrated right now 1 Link to comment Share on other sites More sharing options...
EdandMary Posted November 20, 2022 #17 Share Posted November 20, 2022 Royal Caribbean laid off all of their online travel agents about 5 weeks ago, and now instead of calling your personal RCL T/A you must call the 800 number and wait for someone to be available. We had our RCL T/A for over 15 years and he was told on a Friday that he no longer had a job along with the entire RCL online call agents. This is just for RCL and not for Celebrity or the other owned cruise lines under Royal Caribbean International. I want to be able to call a personal RCL T/A at their extension number whenever I need assistance or wish to book a cruise without waiting for hours. RCL PLEASE RESTORE THIS SERVICE. Another example of cost cutting I guess to charm the stockholders. Link to comment Share on other sites More sharing options...
leen50 Posted November 21, 2022 #18 Share Posted November 21, 2022 4 hours ago, mets123 said: I saved over $2100 on three cruises. But my wait times were as bad as everyone mentioned. We saved &450. on our 12 day Vision from Baltimore and & $17. on a 4 day Allure. Hopefully the Allure January 2024, will drop some more . Link to comment Share on other sites More sharing options...
Joseph2017China Posted November 21, 2022 #19 Share Posted November 21, 2022 I am Diamond, and last Friday, I was on hold for 1 minute. (Being Diamond had nothing to do with it, but everyone likes to say it, so I felt that I should) 1 3 Link to comment Share on other sites More sharing options...
Rare DaKahuna Posted November 21, 2022 #20 Share Posted November 21, 2022 22 hours ago, Lisacruzzes said: Yesterday I waited on hold for 3 hours before I gave up. I put my name in the queue at 9:20 am this morning. Still no call back. I am now back on hold, 2 hours later and still waiting. I understand with Black Friday sales, it would be busy, but I have never experienced these hold times and have been cruising exclusively with RC for 10+ years. If I could do what I want to with my existing reservation online, I would. If I could chat with someone online, I would. Am I missing something? Does anyone have any suggestions? Thank you! This is why I use a TA. 1 Link to comment Share on other sites More sharing options...
leen50 Posted November 21, 2022 #21 Share Posted November 21, 2022 3 minutes ago, Joseph2017China said: I am Diamond, and last Friday, I was on hold for 1 minute. (Being Diamond had nothing to do with it, but everyone likes to say it, so I felt that I should) I'm Diamond also, still had to wait forever! Link to comment Share on other sites More sharing options...
Rare Rubyfisch Posted November 21, 2022 #22 Share Posted November 21, 2022 19 minutes ago, Joseph2017China said: I am Diamond, and last Friday, I was on hold for 1 minute. (Being Diamond had nothing to do with it, but everyone likes to say it, so I felt that I should) I'm a lowly Gold, and called on Friday to book the Key. I got through in less than a minute on the C&A line. Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted November 21, 2022 #23 Share Posted November 21, 2022 I called C & A on Friday in the middle of the day and my hold time was about 10 minutes. Link to comment Share on other sites More sharing options...
matj2000 Posted November 21, 2022 #24 Share Posted November 21, 2022 Reason #141 Why you should book with a Travel Agent and not direct.... 1 Link to comment Share on other sites More sharing options...
Mum2Mercury Posted November 21, 2022 #25 Share Posted November 21, 2022 On 11/20/2022 at 12:43 PM, Moon Orchid said: I used to call C&A number but not anymore. Now I would call 866-562-7625 early in the morning or around 7-8 in the evening .I was calling the other night to get the price reduction for our cruise and only have to wait 1 minute. Thanks for the advice! I'm on hold right now, and -- if I give up -- I'll try again this evening, as you suggest. It's irritating -- why don't they hire enough people to manage their call volume? Someone else mentioned a $400 drop. I'd stay online a while for that. It's not like I can't do something else while listening to their music. I'm sitting in my spare bedroom organizing Christmas gifts. 2 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now