Wonder of the Seas - Medical Diversion, delay

[orville99]

17 minutes ago, Wheels87 said:

 

We are doing a B2B on the Wobder in January! 

So are we. 7th-22nd. Hope she doesn’t wobdle by then😇

Edited November 26, 2022 by orville99

[ZachMorgan54]

Thoughts and prayers with the injured party. Question, anyone know what they do for folks on this cruise? Specifically, someone who is on a free Casino cruise? Can’t really prorate the $0 we paid outside of taxes and port fees. Just curious what to expect. Thanks!

[Starry Eyes]

2 hours ago, GTO-Girl said:

When we were on the Mariner in May we left from T1 but returned to T5.  Royal provided very nice buses to take people and luggage back to T1 to get their cars.  It was no problem at all…..

I’m glad your experience was better.  I would not care to repeat ours.  Of course, sometimes people have different experiences based on fortunate vs unfortunate timing, etc.

[firefly333]

42 minutes ago, ZachMorgan54 said:

Thoughts and prayers with the injured party. Question, anyone know what they do for folks on this cruise? Specifically, someone who is on a free Casino cruise? Can’t really prorate the $0 we paid outside of taxes and port fees. Just curious what to expect. Thanks!

Since you get a extra day there isnt anything to pro rate. I'd expect some money toward changing my flights. 

[ATSEAMYLIFE]

3 minutes ago, firefly333 said:

Since you get a extra day there isnt anything to pro rate. I'd expect some money toward changing my flights. 

Basically the announcement was if you booked air with Royal they will reschedule you. If you booked on your own you are on your own. This is why you buy insurance.  We were able to change our flights with Delta at no cost. Our son actually got money back on his because he moved from Sunday to Monday. 

[ZachMorgan54]

Sorry, I could have been more clear. I’m on the shortened cruise, schedule to depart 11/27, that will now depart 11/28. 

[ATSEAMYLIFE]

Just now, ZachMorgan54 said:

Sorry, I could have been more clear. I’m on the shortened cruise, schedule to depart 11/27, that will now depart 11/28. 

Seems what they are offering is fairly decent. You might get something else during the cruise. They gave us $400 OBC because we couldn’t dock at Coco Caye due to weather. 

[njkruzer]

When we were on the January 2019 Oasis cruise that got shortened due to Noro we got money back, our hotel was reimbursed and people who were flying got change fees reimbursed.  Don't know whether Royal helped with fare changes.  Also noted that the parking garage only charged us for 6 days, not the 7 days we had thought we had paid for.  I know we were refunded with obc for port charges for the ports missed. Dh thinks they also refunded the fare.  

[ZachMorgan54]

27 minutes ago, ATSEAMYLIFE said:

Seems what they are offering is fairly decent. You might get something else during the cruise. They gave us $400 OBC because we couldn’t dock at Coco Caye due to weather. 

Yes, what they are offering is 1/7 of the cruise fare paid. I paid a cruise fare of $0 because we are redeeming a free casino cruise. Which, is why I am wondering what we may get, if anything.

[Oceansaway17]

On 11/25/2022 at 12:15 PM, sharktums said:

FYI - On wonder right now and captain just announced we’re on our way to San Juan for a medical emergency. He anticipates this will delay our arrival back to Port Canaveral until 4pm which will obviously delay the next departure. Just a heads up to anyone on the next sailing. Hope the injured/sick passenger recovers. 

say didn't the ship miss out on Coco Cay last Monday due to bad weather?

if so what an interesting cruise with 2 events.

[Cruisejammer22]

For some context on why the current people on board are more than frustrated, including myself. They cancelled our day at CocoCay at 9:30am once everyone was dressed and ready to go. They announced that people who booked excursions would be credited but that’s about it. It wasn’t until we had to go to the guest service desk the next day that we found out we were credited for the day missed via OBC. No clear communication was provided for this. 
We had HORRIBLE weather the remainder of that day in terms of ship rockiness, which I get isn’t RCLs fault. 
Next, they have cancelled several activities without notice. Laser tag today was cancelled despite people making reservations and sliding under the stars was cancelled and never announced. 
On day 3 the internet stopped working entirely at around 3ish. The internet was very spotty the day prior but not completely out. Upon noticing the internet outage we went to guest services. They instructed us to wait at the Voom desk until 4 when they would open. There was a mass of people gathered there per the instructions of guest services. At about 3:45 someone showed up berating us and telling us there’s no reason to wait as the internet is down. They stated they’re on the phone with IT via satellite trying to resolve the issue. Again, lack of communication from RCL as we following guest services instructions and were berated by another crew member for following said instructions. 
Let’s fast forward to yesterday. I heard the Alpha call at 10/10:30am. At around 12/12:30pm we were back in the room watching the map of the ships location and I said to my husband we’re going to the wrong way, we’re making a U-Turn. He saw it and asked if I wanted to call guest services. I said no, let’s wait. It wasn’t until 3:30/4pm that they made an announcement about going to San Juan. Again, more lack of communication. Now for today, it was not until 12:30ish that we got the message that we wouldn’t be arriving to PC until 4:30am. Almost 24 hours without any sort of update or ETA of what’s going on. 
People have lives outside of this vacation. While I understand medical emergencies are not planned and I feel horrible for that family, a lot of us are now in tough spots. I have to call my job and let them know that I won’t be in Monday, after taking a week off. Some employers don’t care and people will lose their jobs. The same goes for when the internet went down days before the holiday when people were working and students were taking exams. RCL really needs to do better, especially on the Wonder. The lack of communication is absolutely disgusting, especially when they boast about how great the customer service is. 

[Oceansaway17]

5 hours ago, Wheels87 said:

Yes, the Captain just announced that we will arrive in Port Canaveral at 4:00 am Monday. 

well this explains why when I checked Cruisemapper this morning (sat 26th) I notice the ship was really way down in the Caribbean and I thought oops website is wrong again.

Then I looked just now at this thread and it explains why the ship is located where it was.

 

And then last Monday I did not see the ship in Coco Cay either.   Just not a good week for Wonder I suppose.  

[Oceansaway17]

3 minutes ago, Cruisejammer22 said:

For some context on why the current people on board are more than frustrated, including myself. They cancelled our day at CocoCay at 9:30am once everyone was dressed and ready to go. They announced that people who booked excursions would be credited but that’s about it. It wasn’t until we had to go to the guest service desk the next day that we found out we were credited for the day missed via OBC. No clear communication was provided for this. 
We had HORRIBLE weather the remainder of that day in terms of ship rockiness, which I get isn’t RCLs fault. 
Next, they have cancelled several activities without notice. Laser tag today was cancelled despite people making reservations and sliding under the stars was cancelled and never announced. 
 

aw my post came after yours.  I too noticed the ship did not get into Coco Cay.

I suppose all the officers and all the crew as well as passengers will be glad this trip is over.

I hope you at least had some nice Turkey on Turkey day,  Sorry to hear about all the issues.  At least you have a calm captain.  In fact, he was the same captain who was on the Ovation when in 2019 there was an eruption on white Island and about 20-30 passengers did not make it back.  

Well I for one am surprised at all the rocky weather in Caribbean this time of year.   best of luck to all. At least the ship did not hit anything or have a fire.

 

 

[renza]

11 minutes ago, Cruisejammer22 said:

For some context on why the current people on board are more than frustrated, including myself. They cancelled our day at CocoCay at 9:30am once everyone was dressed and ready to go. They announced that people who booked excursions would be credited but that’s about it. It wasn’t until we had to go to the guest service desk the next day that we found out we were credited for the day missed via OBC. No clear communication was provided for this. 
We had HORRIBLE weather the remainder of that day in terms of ship rockiness, which I get isn’t RCLs fault. 
Next, they have cancelled several activities without notice. Laser tag today was cancelled despite people making reservations and sliding under the stars was cancelled and never announced. 
On day 3 the internet stopped working entirely at around 3ish. The internet was very spotty the day prior but not completely out. Upon noticing the internet outage we went to guest services. They instructed us to wait at the Voom desk until 4 when they would open. There was a mass of people gathered there per the instructions of guest services. At about 3:45 someone showed up berating us and telling us there’s no reason to wait as the internet is down. They stated they’re on the phone with IT via satellite trying to resolve the issue. Again, lack of communication from RCL as we following guest services instructions and were berated by another crew member for following said instructions. 
Let’s fast forward to yesterday. I heard the Alpha call at 10/10:30am. At around 12/12:30pm we were back in the room watching the map of the ships location and I said to my husband we’re going to the wrong way, we’re making a U-Turn. He saw it and asked if I wanted to call guest services. I said no, let’s wait. It wasn’t until 3:30/4pm that they made an announcement about going to San Juan. Again, more lack of communication. Now for today, it was not until 12:30ish that we got the message that we wouldn’t be arriving to PC until 4:30am. Almost 24 hours without any sort of update or ETA of what’s going on. 
People have lives outside of this vacation. While I understand medical emergencies are not planned and I feel horrible for that family, a lot of us are now in tough spots. I have to call my job and let them know that I won’t be in Monday, after taking a week off. Some employers don’t care and people will lose their jobs. The same goes for when the internet went down days before the holiday when people were working and students were taking exams. RCL really needs to do better, especially on the Wonder. The lack of communication is absolutely disgusting, especially when they boast about how great the customer service is. 

Ports can be cancelled often because of bad weather. It’s not like they thought ok let’s make everyone be ready for their day at Coco and cancel. They actually look at weather and seas and hope they can make it happen. Sometimes they can sit for hours and then let you get off because it clears up. Don’t know why you would wait in line for internet when obviously you know it’s down. I am sure the captain did not know how delayed the ship would be delayed until after he is back out sea under way. Whether the got in at 4 or 7 pm on Sunday, you can assume there will be know flights on Thanksgiving weekend, therefore you could assume you would not be going to work. You are flying during the busiest time of year so if you think you could lose your job because you couldn’t be there Monday you don’t choose a Sunday cruise. Chill relax and enjoy an extra sea day. 

Edited November 26, 2022 by renza

[Cruisejammer22]

11 minutes ago, renza said:

Ports can be cancelled often because of bad weather. It’s not like they thought ok let’s make everyone be ready for their day at Coco and cancel. They actually look at weather and seas and hope they can make it happen. Sometimes they can sit for hours and then let you get off because it clears up. Don’t know why you would wait in line for internet when obviously you know it’s down. I am sure the captain did not know how delayed the ship would be delayed until after he is back out sea under way. Whether the got in at 4 or 7 pm on Sunday, you can assume there will be know flights on Thanksgiving weekend, therefore you could assume you would not be going to work. You are flying during the busiest time of year so if you think you could lose your job because you couldn’t be there Monday you don’t choose a Sunday cruise. Chill relax and enjoy an extra sea day. 

Guest services never stated the internet was down or that this was a known issue. It wasn’t until we got to the desk to find others in the same position. Guest services directed for us to wait for the Zoom crew to get there and follow their direction. The lack of communication is the issue at hand. The Zoom crew weren’t sure why we were there even though we were directed by their coworkers to go there. Seems like the lack of communication goes even deeper to not telling your coworkers what is even going on. 

[Wheels87]

Just now, Cruisejammer22 said:

For some context on why the current people on board are more than frustrated, including myself. They cancelled our day at CocoCay at 9:30am once everyone was dressed and ready to go. They announced that people who booked excursions would be credited but that’s about it. It wasn’t until we had to go to the guest service desk the next day that we found out we were credited for the day missed via OBC. No clear communication was provided for this. 
We had HORRIBLE weather the remainder of that day in terms of ship rockiness, which I get isn’t RCLs fault. 
Next, they have cancelled several activities without notice. Laser tag today was cancelled despite people making reservations and sliding under the stars was cancelled and never announced. 
On day 3 the internet stopped working entirely at around 3ish. The internet was very spotty the day prior but not completely out. Upon noticing the internet outage we went to guest services. They instructed us to wait at the Voom desk until 4 when they would open. There was a mass of people gathered there per the instructions of guest services. At about 3:45 someone showed up berating us and telling us there’s no reason to wait as the internet is down. They stated they’re on the phone with IT via satellite trying to resolve the issue. Again, lack of communication from RCL as we following guest services instructions and were berated by another crew member for following said instructions. 
Let’s fast forward to yesterday. I heard the Alpha call at 10/10:30am. At around 12/12:30pm we were back in the room watching the map of the ships location and I said to my husband we’re going to the wrong way, we’re making a U-Turn. He saw it and asked if I wanted to call guest services. I said no, let’s wait. It wasn’t until 3:30/4pm that they made an announcement about going to San Juan. Again, more lack of communication. Now for today, it was not until 12:30ish that we got the message that we wouldn’t be arriving to PC until 4:30am. Almost 24 hours without any sort of update or ETA of what’s going on. 
People have lives outside of this vacation. While I understand medical emergencies are not planned and I feel horrible for that family, a lot of us are now in tough spots. I have to call my job and let them know that I won’t be in Monday, after taking a week off. Some employers don’t care and people will lose their jobs. The same goes for when the internet went down days before the holiday when people were working and students were taking exams. RCL really needs to do better, especially on the Wonder. The lack of communication is absolutely disgusting, especially when they boast about how great the customer service is. 

 

No offense, but this is simply not true. The Captain made several announcements with the first one being around 1215. He made a second on around 3:00 and the cruise director made another one around 3:15.  In all three announcements, they stated that we were headed back to San Juan. Communication was very clear. 

 

If someone is worried about losing their job, then they shouldn't take a cruise. 

 

Good day. 

Edited November 26, 2022 by Wheels87

[Jimbo]

3 hours ago, smokeybandit said:

So nothing for the hotel room that a few thousand people need to go get at the last minute?

CHA CHING !!

[BirdTravels]

46 minutes ago, Cruisejammer22 said:

 They cancelled our day at CocoCay at 9:30am once everyone was dressed and ready to go. . 

The ship wants to make every port call. And, while the personnel who live on the island have a perspective of the weather, it is ultimately up to the captain to get a first-hand look at the conditions and make a decision on whether they can safely dock. You need to be at the island and look at the current and future weather conditions throughout the day before making the call to cancel. And you can sit and, based on weather radar, hope that conditions improve, but make the call when it is unsafe for the ship and its passengers. 

 

We were at CocoCay last summer and disembarkation was halted a couple of times due to lighting in the area. They kept everyone out of the water when lighting was in the area, and cleared the beach once as a fast moving storm passed (we hid out in the buffet). 

[Jimbo]

3 hours ago, ATSEAMYLIFE said:

Rumor. We are on board it’s a man who appeared to suffer a cardiac event in front of Windjammer after breakfast Friday. One of our deck mates  saw it and said he looked “dead.” About an hour later it was clear we were making a U-turn and picking up speed. My app showed us at 22.5 kts headed south. Shortly after caption advised we were making full speed to San Juan due to a passenger medical emergency and would be there at 8 pm. It took almost eight hours at top speed. He advised our new ETA to PC was 4 pm Sunday. We docked for about an hour at San Juan leaving around 9 pm. Short time ago captain advised our new eta to PC is 4 am Monday.  We slowed to about 18 kts couple hours ago. Ship is beautiful and the staff is outstanding. Don’t miss the Effectors Crash & Burn show in Royal theater.  

What was the reasoning for slowing down so much?

3 hours ago, ATSEAMYLIFE said:

Currently we slowed to about 18 kts a few hours ago 

What was the reasoning for slowing down so much?

1 hour ago, Deez123 said:

Sitting at airport, waiting to board.  Got the text but no email.   From this thread I see RCL knew about this 24 hrs ago.   Do better RCL.  You know full well many people leave day prior and you sat on the info.  1/7 refund is not enough.  Now I have to book another hotel room and food for another day.   I’m sure it won’t be 1/7 either, there will be some BS reason why it’s not that amount. Fees/taxes etc

 

They don’t bother to refund port charges any more either. 
 

edit:  Some additional context for my anger here.  Originally booked for Dec.   They swap ship and downgrade us from 2 Bedroom grand suite with no comp.  4 weeks later they cancel the cruise… why?  They are using the ship for promo purposes.  BS.  Gave 1 option for same itinerary at retained price.   That’s this cruise.   Which by the way had sky high airfare due to holiday 
 

1/7 if we get it, doesn’t cover the “fixed” costs of parking and airfare for a shorter trip.  Maybe $100 OBC for my $10k fare would be in order. 

I feel for you, it's really a very bad situation.

53 minutes ago, Cruisejammer22 said:

For some context on why the current people on board are more than frustrated, including myself. They cancelled our day at CocoCay at 9:30am once everyone was dressed and ready to go. They announced that people who booked excursions would be credited but that’s about it. It wasn’t until we had to go to the guest service desk the next day that we found out we were credited for the day missed via OBC. No clear communication was provided for this. 
We had HORRIBLE weather the remainder of that day in terms of ship rockiness, which I get isn’t RCLs fault. 
Next, they have cancelled several activities without notice. Laser tag today was cancelled despite people making reservations and sliding under the stars was cancelled and never announced. 
On day 3 the internet stopped working entirely at around 3ish. The internet was very spotty the day prior but not completely out. Upon noticing the internet outage we went to guest services. They instructed us to wait at the Voom desk until 4 when they would open. There was a mass of people gathered there per the instructions of guest services. At about 3:45 someone showed up berating us and telling us there’s no reason to wait as the internet is down. They stated they’re on the phone with IT via satellite trying to resolve the issue. Again, lack of communication from RCL as we following guest services instructions and were berated by another crew member for following said instructions. 
Let’s fast forward to yesterday. I heard the Alpha call at 10/10:30am. At around 12/12:30pm we were back in the room watching the map of the ships location and I said to my husband we’re going to the wrong way, we’re making a U-Turn. He saw it and asked if I wanted to call guest services. I said no, let’s wait. It wasn’t until 3:30/4pm that they made an announcement about going to San Juan. Again, more lack of communication. Now for today, it was not until 12:30ish that we got the message that we wouldn’t be arriving to PC until 4:30am. Almost 24 hours without any sort of update or ETA of what’s going on. 
People have lives outside of this vacation. While I understand medical emergencies are not planned and I feel horrible for that family, a lot of us are now in tough spots. I have to call my job and let them know that I won’t be in Monday, after taking a week off. Some employers don’t care and people will lose their jobs. The same goes for when the internet went down days before the holiday when people were working and students were taking exams. RCL really needs to do better, especially on the Wonder. The lack of communication is absolutely disgusting, especially when they boast about how great the customer service is. 

Welcome to CC, completely agree with you. If you cruise with Royal more you will learn as far as getting information in a timely matter about anything is a real crap shoot.

 

Don't blame the crew either, it's the higher ups who can't make a decision without mulling over it over and over again. Most times they will actually wait and see how other cruise lines handle things before letting you know.

 

Really Royal really can't do anything first. Mostly the higher ups are just followers.

[firefly333]

14 minutes ago, Jimbo said:

CHA CHING !!

I'd be more worried about the airfare to change planes. I'm booked American nonrefundable next spring. I know if you book with pts and stuff may be nothing extra to pay, but I'm pretty sure I'd have to pay a lot  more now to change. My fare has almost doubled. I hear of 1k extra fares. 

 

The cost of a extra night of hotel  by a airport is probably a lot less than I'd be hit with.

 

A bad situation for all. 

 

Also most of carnivals brands issue a refund as obc if a port is missed no matter the reason. Rcl says up to the ship and if its weather they can keep your port fees.

 

Unlucky pax so far. Going to be some unhappy.

[firefly333]

23 minutes ago, Jimbo said:

CHA CHING !!

I'm not defending how reimbursement is done, I do think corporate needs a policy and treat each ship the ship. I wrote to them and said they needed a written policy but I'm sure they dont care.

[Wheels87]

Just now, Deez123 said:

I’m Diamond plus and have seen my share of lack of communication.  From this thread I’m shocked those onboard were not giving information until Noon.  That’s criminal.   It’s simple math, the bridge crew knows how many miles the ship can travel in x hours.   Bridge crew and captain had the ability to share info, choose to wait for approval.  
 

 

Again, no offense, but if you aren't on board, then you have no idea what was communicated. I am on board and the things the person said were mostly untrue. 

 

Sorry, but there are many untruths being told on this thread. 

Edited November 26, 2022 by Wheels87

[Jimbo]

5 minutes ago, Wheels87 said:

 

Again, no offense, but if you aren't on board, then you have no idea what was communicated. I am on board and the things the person said were mostly untrue. 

 

Sorry, but there are many untruths being told on this thread. 

What day and time did you hear that the new arrival time would be 4am on Monday..............It should have been last night just minutes after they pulled away from the dock in San Juan..  I pretty  much believe that wasn't what happened was it?

Edited November 27, 2022 by Jimbo

[shof515]

ship docks at the port at 4am

 

disembarkation does not begin until 7am

 

this is typical day for ships

[ZachMorgan54]

2 hours ago, ZachMorgan54 said:

Yes, what they are offering is 1/7 of the cruise fare paid. I paid a cruise fare of $0 because we are redeeming a free casino cruise. Which, is why I am wondering what we may get, if anything.

Anyone have any experience with a similar situation?