Upgrading Internet pricing?

[FireEMT978]

8 hours ago, RichYak said:

It also doesn't say what you want it to say, so IMO it provides no validity to your argument. What you want is the following, which says "Reserved" and "Full Sailing":

 

Well............I can clearly see where it says "Full sailing - 12 Days". My guess would be, that it would be a "Good argument".

[wrk2cruise]

They always have themselves covered.   Look at the bottom of the page with the list of packages for the T&C.   

 

While I can see where their wording could lead people to misunderstand but it's pretty clear from pricing history it's pp/pd which is a 33% discount from the current list price.

 

Advance reservations and purchases may be made up to 48 hours prior to your sail date.

Due to evolving health protocols, some imagery and messaging may not accurately reflect current onboard and destination offerings, or the public health standards and government requirements that modify or limit these offerings. Onboard and destination experiences, features, itineraries, and guest conduct rules vary by ship and destination and are subject to change without notice.

Web only offer. Must be booked between December 8, 2022 –December 16, 2022 (“Offer Period”). Offer applies to select products and select sailings departing December 19, 2022 – April 21, 2024, excluding chartered and holiday sailings. Offer provides savings on select new purchases of shore excursions, WIFI, Casino, onboard activities and specialty dining, varying by product, ship, and length of voyage. The specialty dining offer is only available on select sailings, 6 nights and longer, from January 2, 2023 through December 31, 2023 and excludes Celebrity Ascent. Offer excludes blackjack tournament on Celebrity Reflection on March 19th, 2023. Price shown at time of purchase reflects savings. Eligible tours, products and packages vary by sailing and port of call and are subject to availability. Changes to purchases or bookings made by guests may result in loss of discount or additional fees. Shore Excursions can be cancelled or modified up to 24 hours prior to scheduled tour departure for a full refund, excluding tours involving flights, trains, special events, overnight stays, hotel stays, Multi-day Adventures and Private Journeys. Celebrity reserves the right to cancel/honor the tour operator’s cancellations and provide a full refund to the guest folio. Cancellations will be refunded within 30 days to the original form of payment: onboard credits will be applied to guest’s account, credit card, debit card, or other form of cash equivalent payments. Offer applies to standard shore excursions offered by Celebrity Cruises. Offer excludes Private Journeys and other special tours. Offer cannot be combined with any other shore excursion promotion or package. Tours, products, and packages purchased prior to the Offer Period cannot be cancelled and rebooked under this Offer. Prices are per person and subject to change without notice. Offer will not be available onboard. Offer is non-transferable and not combinable with Captain Club discounts or any other offer or promotion. VAT is included in price where applicable. Offer is subject to availability and change without notice and may be withdrawn at any time. For shore excursions, specific restrictions and age requirements apply. Terms and restrictions for each product and package type apply and are available at celebritycruises.com. Celebrity Cruises reserves the right to correct any errors, inaccuracies or omissions and to change or update fares, fees and surcharges at any time without prior notice. The excursions, transfers and excursion packages are operated by independent contractors and Celebrity Cruises Inc.’s responsibility does not extend beyond the vessel and all arrangements made for or by the passenger for shore side excursions, transportation or activities are at the passenger’s risk. ©2022 Celebrity Cruises Inc. Ships’ registry: Malta and Ecuador.

[mahdnc]

There is one piece of evidence that would suggest that the $9.99 voucher is good for one day: it appears that you can purchase it multiple times.

[wrk2cruise]

And that's where I would get MAD.  When I went the the iLounge and they charged me $9.99 for 1 day and $15.00 per day for the rest of the cruise because I had one voucher!

 

[jenf22]

24 minutes ago, wrk2cruise said:

And that's where I would get MAD.  When I went the the iLounge and they charged me $9.99 for 1 day and $15.00 per day for the rest of the cruise because I had one voucher!

This.  I also purchased the $9.99 upgrade voucher but I saw the "per person, per day" business too.  I also see it lets me put multiple in my cart.  I purchased the basic 2-device plan because I don't have all-included.  This is our first Celebrity cruise so I don't know how any of this works.  Does the voucher upgrade both of my devices?  Will they be jerks and say I have to pay $15 per day for the rest of the cruise onboard?  I would pay the $9.99 per day now if that's what it takes to have them just upgrade me for the whole cruise.  BUT it does say "full sailing" and "package" so it's so confusing!

[jagoffee]

For those that purchased a voucher, can you post a picture of the actual voucher that you received after you purchased it?

 

Am I correct that when purchasing a voucher there is no ability to enter a quantity of vouchers?

 

I would certain hope that purchasing a voucher would allow the voucher to be applied to each day of the cruise for the 33% discount.  $9.99 per day per person as stated.

 

 

 

[mahdnc]

14 minutes ago, jagoffee said:

For those that purchased a voucher, can you post a picture of the actual voucher that you received after you purchased it?

 

Am I correct that when purchasing a voucher there is no ability to enter a quantity of vouchers?

 

I would certain hope that purchasing a voucher would allow the voucher to be applied to each day of the cruise for the 33% discount.  $9.99 per day per person as stated.

 

 

 

I did not receive any "actual" voucher. 

[Wineaux007]

24 minutes ago, jagoffee said:

For those that purchased a voucher, can you post a picture of the actual voucher that you received after you purchased it?

 

Am I correct that when purchasing a voucher there is no ability to enter a quantity of vouchers?

 

I would certain hope that purchasing a voucher would allow the voucher to be applied to each day of the cruise for the 33% discount.  $9.99 per day per person as stated.

 

 

 

Something's rotten in Denmark.  I have a 11-night sailing on Summit and called to get my Elite+ discount.  They charged me $87.89 which comes out to $7.99 per day.  For the same sailing, they offer the Premium WiFi Upgrade Voucher for $9.99/per package.  It also says Full Sailing -- 11 Days.

 

Below in the small print it does say $9.99 per person per day.  So, the wording $9.99 per package should read $9.99/per package per day.

 

I guess it will take a phone call to the Captain's Club to get the true skinny.

[RichYak]

31 minutes ago, jagoffee said:

For those that purchased a voucher, can you post a picture of the actual voucher that you received after you purchased it?

 

Am I correct that when purchasing a voucher there is no ability to enter a quantity of vouchers?

 

I would certain hope that purchasing a voucher would allow the voucher to be applied to each day of the cruise for the 33% discount.  $9.99 per day per person as stated.

 

 

 

I received no voucher. I assume it will be in my stateroom when I board, just like excursion tickets. There was no mechanism to enter a quantity of vouchers. You can only select which passenger(s) to apply the voucher to.

[CaroleSS]

6 minutes ago, Wineaux007 said:

Something's rotten in Denmark.  I have a 11-night sailing on Summit and called to get my Elite+ discount.  They charged me $87.89 which comes out to $7.99 per day.  For the same sailing, they offer the Premium WiFi Upgrade Voucher for $9.99/per package.  It also says Full Sailing -- 11 Days.

 

Below in the small print it does say $9.99 per person per day.  So, the wording $9.99 per package should read $9.99/per package per day.

 

I guess it will take a phone call to the Captain's Club to get the true skinny.

Just because I could, I DID call. Hector told me it was per person per day (read me that part because I apparently can't read for myself). I then read back to him the part about per package and Full Sailing, plus reminded him that there is no way to select any number of days.

 

He says he will talk with his supervisor about it. I suggested they need to update the web page QUICKLY as people are making the purchase now and will be VERY unhappy once aboard and are told they need to cough up more money (at the $15/day rate). I suggested they might have to find all those people who have made the purchase over the weekend and send them an email informing them of the mistake and tell them they need to purchase more.

 

This will play out two ways, they will honor those who bought it for the entire sailing, or they will anger a lot of people who will ask for their money back. PR-wise, they should honor the entire sailing.....me, I'm getting out the popcorn for the fallout!

[alyssamma]

5 minutes ago, CaroleSS said:

Just because I could, I DID call. Hector told me it was per person per day (read me that part because I apparently can't read for myself). I then read back to him the part about per package and Full Sailing, plus reminded him that there is no way to select any number of days.

 

He says he will talk with his supervisor about it. I suggested they need to update the web page QUICKLY as people are making the purchase now and will be VERY unhappy once aboard and are told they need to cough up more money (at the $15/day rate). I suggested they might have to find all those people who have made the purchase over the weekend and send them an email informing them of the mistake and tell them they need to purchase more.

 

This will play out two ways, they will honor those who bought it for the entire sailing, or they will anger a lot of people who will ask for their money back. PR-wise, they should honor the entire sailing.....me, I'm getting out the popcorn for the fallout!

Interesting. I think everyone else was afraid to call 😀 thanks for doing this...hopefully they honor the people who did buy it.

[LGW59]

1 minute ago, CaroleSS said:

Just because I could, I DID call. Hector told me it was per person per day (read me that part because I apparently can't read for myself). I then read back to him the part about per package and Full Sailing, plus reminded him that there is no way to select any number of days.

 

He says he will talk with his supervisor about it. I suggested they need to update the web page QUICKLY as people are making the purchase now and will be VERY unhappy once aboard and are told they need to cough up more money (at the $15/day rate). I suggested they might have to find all those people who have made the purchase over the weekend and send them an email informing them of the mistake and tell them they need to purchase more.

 

This will play out two ways, they will honor those who bought it for the entire sailing, or they will anger a lot of people who will ask for their money back. PR-wise, they should honor the entire sailing.....me, I'm getting out the popcorn for the fallout!

me, I'm getting out the popcorn for the fallout!  LOL.  Me thinks they won't care about the PR, with the current pricing they are charging to cruise on their ships, people are obviously paying it by the THOUSAND$, so a $5 or $6 increase or "misunderstanding" on the internet, don't beleive they will be to worried.

[jean87510]

If anybody has purchased these vouchers and is sailing soon, please share your experience post cruise.  TIA

[jean87510]

13 minutes ago, CaroleSS said:

Just because I could, I DID call. Hector told me it was per person per day (read me that part because I apparently can't read for myself). I then read back to him the part about per package and Full Sailing, plus reminded him that there is no way to select any number of days.

 

He says he will talk with his supervisor about it. I suggested they need to update the web page QUICKLY as people are making the purchase now and will be VERY unhappy once aboard and are told they need to cough up more money (at the $15/day rate). I suggested they might have to find all those people who have made the purchase over the weekend and send them an email informing them of the mistake and tell them they need to purchase more.

 

This will play out two ways, they will honor those who bought it for the entire sailing, or they will anger a lot of people who will ask for their money back. PR-wise, they should honor the entire sailing.....me, I'm getting out the popcorn for the fallout!

they should.  But probably won't.  It's why my motto is always have a plan B.

[DaKahuna]

 I do not know what it is so hard to understand that the voucher is one per day so the $9.99 price would be one device, one day per voucher.  If you want 7 days at $9.99 per day, buy seven vouchers. if you want two devices for $9.99 a day for 7 days, buy 14 vouchers.  

 

'If it seems too good to be true, it's probably not true.'

 

Edited December 11, 2022 by DaKahuna

[mahdnc]

34 minutes ago, CaroleSS said:

Just because I could, I DID call. Hector told me it was per person per day (read me that part because I apparently can't read for myself). I then read back to him the part about per package and Full Sailing, plus reminded him that there is no way to select any number of days.

 

He says he will talk with his supervisor about it. I suggested they need to update the web page QUICKLY as people are making the purchase now and will be VERY unhappy once aboard and are told they need to cough up more money (at the $15/day rate). I suggested they might have to find all those people who have made the purchase over the weekend and send them an email informing them of the mistake and tell them they need to purchase more.

 

This will play out two ways, they will honor those who bought it for the entire sailing, or they will anger a lot of people who will ask for their money back. PR-wise, they should honor the entire sailing.....me, I'm getting out the popcorn for the fallout!

 

If you called, you should have insisted on the Captain's Club discount on top of the $9.99/sailing upgrade!

[alyssamma]

21 minutes ago, DaKahuna said:

 I do not know what it is so hard to understand that the voucher is one per day so the $9.99 price would be one device, one day per voucher.  If you want 7 days at $9.99 per day, buy seven vouchers. if you want two devices for $9.99 a day for 7 days, buy 14 vouchers.  

 

'If it seems too good to be true, it's probably not true.'

 

Because the receipt you get clearly states the price you paid covers the duration of the cruise.

 

If it was just for a day, it would a) ask for a quantity you want to purchase and b) state that it was for one day and not the entire sailing.

 

I don't know why it's so hard for people to understand that we ALL agree X messed up. You most likely should have been charged 9.99 per day of your cruise, so 70 for a 7 day sailing, instead of 10. The only debate is whether or not they will honor their mistake.

 

If it's too good to be true it's a ln IT f up and you should jump on it before it goes away 😀

[DaKahuna]

 If you go into your cruise Planner, click on this upgrade package and READ what it says there is absolutely no ambiguity at all about what is being purchased -  "$9.99 per person per day" 

 

[loecki1976]

38 minutes ago, DaKahuna said:

 I do not know what it is so hard to understand that the voucher is one per day so the $9.99 price would be one device, one day per voucher.  If you want 7 days at $9.99 per day, buy seven vouchers. if you want two devices for $9.99 a day for 7 days, buy 14 vouchers.  

 

'If it seems too good to be true, it's probably not true.'

 

Please start at your own thingking, as there is clearly confirmed in my booking:

 

Premium Wi-Fi Upgrade Voucher 

Full Sailing - 7 Days

 

So for me, I got a cheap upgrade and wont accept anything less. If it is a mistake / error fare => easy way to give me complimentary 6 additional days, as confirmed in my booking.

 

 

Conclusion:

'If it seems too good to be true, it's probably not true.'

Yes, or they made a mistake and have to deal with it...🙂

Edited December 11, 2022 by loecki1976

[alyssamma]

3 minutes ago, DaKahuna said:

 If you go into your cruise Planner, click on this upgrade package and READ what it says there is absolutely no ambiguity at all about what is being purchased -  "$9.99 per person per day" 

 

Lol, why are you arguing a point no one disagrees with? 

[RichYak]

37 minutes ago, DaKahuna said:

 I do not know what it is so hard to understand that the voucher is one per day so the $9.99 price would be one device, one day per voucher.

And I do not know why it is so hard to understand that there is a remote possibility that Celebrity might just have an IT problem. We all get the intent of the voucher, there's no need for you to explain it ad nauseum. But the "package" and "full sailing" verbiage and the inability to select a quantity add some credibility to the IT issue. And if it isn't, it isn't. So we paid $9.99 for a day of premium internet. Big deal. 

[alyssamma]

58 minutes ago, RichYak said:

And I do not know why it is so hard to understand that there is a remote possibility that Celebrity might just have an IT problem. We all get the intent of the voucher, there's no need for you to explain it ad nauseum. But the "package" and "full sailing" verbiage and the inability to select a quantity add some credibility to the IT issue. And if it isn't, it isn't. So we paid $9.99 for a day of premium internet. Big deal. 

So I didn't want to be the first to call in case it was an IT mistake, but now that someone else has, I went ahead.

 

The rep assured me my internet had been upgraded to premium and there was nothing I needed to do once onboard (eg, go to the iLounge). She saw the voilucher and said it automatically did the upgrade.

 

I booked through a TA so I couldn't get a copy of my invoice from her, but she said my invoice will also reflect this. I will contact my TA and get an updated invoice.

 

If someone else can call and get the same answer it would make me feel better.

[zanyw]

I'll be interested to see how this turns out. It was worth the $10 pp to find out.

[alyssamma]

I called back and just asked what type of internet I had instead of asking if they saw my upgrade. The rep said premium so it looks good.

[mahdnc]

3 minutes ago, alyssamma said:

I called back and just asked what type of internet I had instead of asking if they saw my upgrade. The rep said premium so it looks good.

 

You called a second time? 🙂