SoccerMom#3 Posted December 12, 2022 #1 Share Posted December 12, 2022 We were scheduled to go on the December 4, 2022 Wonder of the Seas but on December 1, 2022 I canceled because my father was dying (he died the next day) It took awhile of back and forth on the phone on December 1 with the agent but finally he said I was canceled. I asked to have an email sent to me confirming the the cancelation so I can submit it to my insurance for reimbursement. He said he sent me an updated booking invoice which I didn't have a chance to actually look at until this weekend given all that went on with my father dying and planning his funeral. The invoice sent to me on December 1 is just a copy of my booking invoice from June. It doesn't show a cancelation. So, I called RCCL today and they are telling me they don't send a cancelation invoice-all they can send is my September invoice but that shows what I booked, not that I canceled. I certainly can't be the first person to cancel a cruise due to a death in the family. Has anyone unfortunately dealt with this and successfully received an email from RCCL confirming you canceled your cruise? After all, RCCL sends me a cancelation email when I cancel the drink package, or an excursion, or the internet, or a specialty restaurant. Why can they not send me an email canceling the actual cruise? Thanks so much for you advice Elise Link to comment Share on other sites More sharing options...
reallyitsmema Posted December 12, 2022 #2 Share Posted December 12, 2022 30 minutes ago, SoccerMom#3 said: We were scheduled to go on the December 4, 2022 Wonder of the Seas but on December 1, 2022 I canceled because my father was dying (he died the next day) It took awhile of back and forth on the phone on December 1 with the agent but finally he said I was canceled. I asked to have an email sent to me confirming the the cancelation so I can submit it to my insurance for reimbursement. He said he sent me an updated booking invoice which I didn't have a chance to actually look at until this weekend given all that went on with my father dying and planning his funeral. The invoice sent to me on December 1 is just a copy of my booking invoice from June. It doesn't show a cancelation. So, I called RCCL today and they are telling me they don't send a cancelation invoice-all they can send is my September invoice but that shows what I booked, not that I canceled. I certainly can't be the first person to cancel a cruise due to a death in the family. Has anyone unfortunately dealt with this and successfully received an email from RCCL confirming you canceled your cruise? After all, RCCL sends me a cancelation email when I cancel the drink package, or an excursion, or the internet, or a specialty restaurant. Why can they not send me an email canceling the actual cruise? Thanks so much for you advice Elise I am sorry for your loss. I have never had them send me a cancellation email when I have cancelled a cruise. I had purchased insurance from the cruise line when I booked though, so when I called insurance, they could see I had cancelled. I didn't have to provide anything proving the cancellation but had to provide documentation for the reason why. 2 Link to comment Share on other sites More sharing options...
HicksRA Posted December 12, 2022 #3 Share Posted December 12, 2022 I cancelled a cruise a week or so ago and was given a confirmation number to write down, but no further notice. 2 Link to comment Share on other sites More sharing options...
Rare h20skibum Posted December 12, 2022 #4 Share Posted December 12, 2022 Call them again. They sent me one when we canceled, and it had the cancellation number, the date canceled, and the phase , along with the total amount of cancellation charges. That is the figure insurance will need. 2 Link to comment Share on other sites More sharing options...
SoccerMom#3 Posted December 12, 2022 Author #5 Share Posted December 12, 2022 51 minutes ago, h20skibum said: Call them again. They sent me one when we canceled, and it had the cancellation number, the date canceled, and the phase , along with the total amount of cancellation charges. That is the figure insurance will need. Good idea to call them again. It seems that a cancellation number is reasonable to request Link to comment Share on other sites More sharing options...
WeatherFx Posted December 12, 2022 #6 Share Posted December 12, 2022 (edited) I cancelled due to my wife being treated for late stage cancer. Other than cancellation number I didn't receive any documentation. I ended up calling C&A, explained that I needed a document that the cruise was cancelled and showing the cancellation charges. Resolutions ended up writing a letter and emailing it to me. Edited December 12, 2022 by WeatherFx 2 Link to comment Share on other sites More sharing options...
SoccerMom#3 Posted December 12, 2022 Author #7 Share Posted December 12, 2022 They didn't give me a cancellation number but said they would email something in 24-48 hours. Maybe it is something like this. Link to comment Share on other sites More sharing options...
molly361 Posted December 12, 2022 #8 Share Posted December 12, 2022 I have never gotten a cancellation email. Sometimes they give a cancellation number and other times I was just told to use the booking number 2 Link to comment Share on other sites More sharing options...
Rare h20skibum Posted December 12, 2022 #9 Share Posted December 12, 2022 58 minutes ago, WeatherFx said: I cancelled due to my wife being treated for late stage cancer. Other than cancellation number I didn't receive any documentation. I ended up calling C&A, explained that I needed a document that the cruise was cancelled and showing the cancellation charges. Resolutions ended up writing a letter and emailing it to me. That is exactly like what we got, except we were in the 75% phase. 1 Link to comment Share on other sites More sharing options...
SoccerMom#3 Posted December 13, 2022 Author #10 Share Posted December 13, 2022 Thanks everyone for your replies and confirmation that I'm not unreasonable to request something in writing. If i don't receive the email they said they would send in the next day or so, I'll call again. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now