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Cruise report Celebrity Eclipse Australia to New Zoiland.


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Day 1, January 02, 2023

Finally, the long awaited day of departure has arrived.

Too many bags packed, we set off from our home in Sydney to the cruise terminal at Circular Quay. 

5 minutes walk from our place to the train station and a 30-minute ride later we arrived at Circular Quay. 

A quick catch up at the "City Extra " diner at the Quay with friends who stayed down the road at the Four Seasons. We had spent New Year's Eve at their suite at the hotel to watch the fireworks. Spectacular. 

On New Year's day, a family lunch at Barangaroo to celebrate DW's step-brother's engagement.  So it was a bit busy the days preceding our cruise.

Anyway...

Our "scheduled arrival time" at the OPT was 13.00-13.30, but we arrived there a bit early at 12.30, after a short stroll from the Quay. 

We thought we take our chances...

Our suitcases were whisked away by the porters at the OPT, and we entered the terminal at 12.32. No problem at all.

There were a LOT of (mostly elderly) staff on hand to direct us.

Cruise documents were checked and ticked off. Vaccination certificates were checked and ticked off. RAT were sighted (We took our actual tests with us) and ticked off. This is really a complete honor system. We could have just as easily taken a random person's negative test from any given day and passed them as our own..

We passed our small carry-on  bags and ourselves through the security scanners and our passports were checked.

Then we were free to board the ship.

Crew welcomed us on board after a last scan of our boarding pass.

We were informed that our cabin was ready and that our sea pass cards were in an envelope at the door.

We made our way to the arse-end on deck 9, where our "Concierge Class" cabin is located. A LOOONG walk to/from pretty much anything on board.

We entered our cabin within 20 minutes of arrival at the OPT.

Smooth and seamless as can be.

 

The cabin is comfortable but not spectacular. 

Very comfortable bed, and decent size balcony that is NOT any bigger than others, despite it looking bigger on the deck-plans online.

Oh well.

A quick opening and closing every cupboard and hidie-hole to figure out where we would put stuff. Plenty of storage for all our things and lots of hangers in the wardrobe. 

10 minutes after entering the cabin, the first suitcase was delivers.

We changed into or cozzies and went to the pool deck to bag a comfy pod in a shady location. 

Lovely waiter arrived in an instant and the first 2 margaritas were ordered. Yummy.  

We couldn't be bothered too much to do anything other than a few quick dips in the pool and enjoying a few more beverages until it was time to freshen up for dinner.

 

We opted for the late seating at 20.30, as the early sitting is, well, toooo early for us and the "any-time" dining (or whatever they call it on Celebrity,  was not available for selection when I booked the cruise.

Upon arrival at the "Moonlight Sonata" dining room we were met with a lengthy queue. It quickly became obvious that the lines were for people seeking a table for any-time dining.

We were escorted to the WORST bloody table in the dining room, in what must be the naughy corner. 

And we were met by the most confused and incompetent waiters we had ever encountered on a cruise. These people didn't even know the table numbers and were deliberating amongst themselves where we should actually sit.  Then they moved another couple from the table next to ours to our table and moved their half-filled water glasses and half eaten bread basket and butter a long with the other couple. Eventually couple #3 arrived and we were given menus.

But no bread (there already WAS a basket on the table). And no butter. And no water, without us asking. Food orders were taken. From two couples. Couple #3 was vegetarian/vegan, and the staff had to track down special menus. We tried to order wine, and they sent some bloke who was supposed to be the "sommelier ".

Our question what wine we could have was answered by "I have a nice red wine and a white wine". No wine list was presented.  They just wanted to sell the horrible American supermarket wine that was the wine of the day, I think. They had a few bottles in a bucket at the work station, said red and white, a rosè and some nasty sparkling plonk, "Zonin", or some such.

Food arrived. Slowly. Per couple. Not per table. Wine was poured. Mostly in the glasses, but whilst the sommelier was chatting with his colleagues. 

The food was OK, but arrived luke warm. And partly overcooked. 

A man at an adjacent table, and even FURTHER in the corner, was getting ready to stab the staff with a sharp object, as his table was pretty much forgotten altogether. 

Appalling performance by the staff.

Our table mates were equally upset. 

We did not pay for premium cabins and premium beverage packages to put up with such a lack of service.

The waiter was apologetic for the food coming our so slow and his excuse was "it is the first day".

We will demand to be moved from tomoorow 

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Day 2, January 03, 2023

Sea day Sydney to Melbourne. 

A bit of a sleep in. At least for DW.

I went in search for breakfast to the buffet restaurant. Ok, but not mind blowing. I seemed a definate step down from our last Celebrity cruise a few years ago. Still, adequate. 

I made a selection of panini sandwiches for DW and a strong take away tea. Thank God they also have some half decent Australian blend Tetley tea, not only weird and wishy washy American brand tea bags.

Meals on wheels breakfast delivered. Brownie points earned. 

Whilst DW is getting herself ready, I went to the concierge class desk to find out how and where to request a table change, following last night's upset.

I waited behind one guy who vented his displeasure about a multitude of things for half an hour. Poor concierge lady.

Well, she could not help me with changing my table. It seems their primary function is to sell you stuff.

Asked for a lanyard to hang cruise card on. No luck either.

🤷🏻‍♂️

We went to the pool and found a gorgeously comfy hammock where we slummed it for a few hours until a rowdy group of 10 parked themselves next door and kept on playing some game that involved a lot of boisterous shouting.

We relocated to the quiet adults only pool. Until a family with 3 shouting little kids figured that the "adults only" didn't apply to them.

Lots of stinky eye dirty looks from the other guests. Pool attendants are well versed in the fine art of not noticing.

One gentleman pointed out the "quiet area" and adults policy. To be shouted at by the kid's father. Again, staff didn't do anything. 

Ok, the weather was windy and miserable and the other pools ARE exposed,  but the entire family was kitted out in wetsuits...

 

Managed to speak to a lovely lady at the main dining room reception about changing tables and service failures of the previous night.

Changed tables without drama.

She was quite horrified by  our dining experience. Took copious notes. 

Said that we were not supposed to be banished to service Siberia in the first place, given our cabin grade and premium package.

 

Delicious hot chocolate and coffee at Caffé al Baccio. Staff member roped us into buying a dinner at Tuscan Grill with  discount from $65 to $50 p.p. for tomorrow night.

Wait and see...

 

Dinner in the MDR at a much better table and with 2 new couples. Very funny people.

Service improved to a great extend.

Not sure if the staff had been briefed...

 

Food also improved.

I had escargot for the second night.

Lovely and garlic loaded. (But they seem to cut every escargot in half. Tiny morsels. Still delicious. 

 

A few Martinis at the bar and made friends with a group of lovely gay guys.

Well attend the LGBTQ++  gathering one of these days. These events seem to be very funny....

 

After dinner, DW called it quits and went to bed.

I listened to an excellent violin-acoustic guitar duo in the Ensemble lounge. Very good. Most guests were quiet and actually listened to the music. The duo deserved the applause.

 

Before dinner we went to the first "production show". Pretty good.

A bit Circ th solleil, a bit Wicked, a bit Wizzard of Oz.

Apparently there was a story line, but we couldn't make sense of it all.

Nevertheless,  great vocals and one of the better shows we have seen on a ship.

 

Melbourne tomorrow...

 

 

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37 minutes ago, OzKiwiJJ said:

Yikes! I thought the Westerdam MDR service was poor but your Celebrity experience sounds appalling!

Yes, compared to our previous experiences with this company, we found it really bizarre. 

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3 hours ago, buchhalm said:

We opted for the late seating at 20.30, as the early sitting is, well, toooo early for us and the "any-time" dining (or whatever they call it on Celebrity,  was not available for selection when I booked the cruise.

Upon arrival at the "Moonlight Sonata" dining room we were met with a lengthy queue. It quickly became obvious that the lines were for people seeking a table for any-time dining.

We were escorted to the WORST bloody table in the dining room, in what must be the naughy corner. 

And we were met by the most confused and incompetent waiters we had ever encountered on a cruise. These people didn't even know the table numbers and were deliberating amongst themselves where we should actually sit.  Then they moved another couple from the table next to ours to our table and moved their half-filled water glasses and half eaten bread basket and butter a long with the other couple. Eventually couple #3 arrived and we were given menus.

But no bread (there already WAS a basket on the table). And no butter. And no water, without us asking. Food orders were taken. From two couples. Couple #3 was vegetarian/vegan, and the staff had to track down special menus. We tried to order wine, and they sent some bloke who was supposed to be the "sommelier ".

Our question what wine we could have was answered by "I have a nice red wine and a white wine". No wine list was presented.  They just wanted to sell the horrible American supermarket wine that was the wine of the day, I think. They had a few bottles in a bucket at the work station, said red and white, a rosè and some nasty sparkling plonk, "Zonin", or some such.

Food arrived. Slowly. Per couple. Not per table. Wine was poured. Mostly in the glasses, but whilst the sommelier was chatting with his colleagues. 

The food was OK, but arrived luke warm. And partly overcooked. 

A man at an adjacent table, and even FURTHER in the corner, was getting ready to stab the staff with a sharp object, as his table was pretty much forgotten altogether. 

Appalling performance by the staff.

Our table mates were equally upset. 

We did not pay for premium cabins and premium beverage packages to put up with such a lack of service.

The waiter was apologetic for the food coming our so slow and his excuse was "it is the first day".

We will demand to be moved from tomoorow 

Ouch!! Not a great start. 

New waiters finding table numbers seems to be a hazing exercise across so many ships. Stil one of the funniest things I have heard while in this situation, a new waitress asking a couple of waiters at a station where table 165 was.  The tongue in cheek response was - between 164 & 166.

 

Good to see the dining is a bit better in the following post.

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Thank you for your live reporting!  We are scheduled to board the Eclipse in Sydney in two months and stay on until Vancouver, so this is certainly pertinent to us!  Will you be staying on for the next cruise?  Would love to hear all about B2B covid testing, any covid information at all, thank you!
About your first night dinner problems, this seems to be a fairly common refrain, sadly, for the first night on most all of the post-covid restart cruises.  I honestly don't understand why, frankly, the first night of every cruise is horrible and yet the second, everything is running as pretty near to spot on as one could hope.  This has happened to us personally several times this past year.  Anywho, enjoy your time and thank you again for taking the time to do this!

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Day 3, 04 January 2023

Melbourne 

A cold, windy and miserable weather day.

Arrival pretty much on schedule and people on tours were whisked away.

As we are in MEL quite often and I had worked there for 18 months at some stage, we were not in a hurry. 

Leisurely grazing breakfast at the buffet.

It must be said that the port and public transport information provided for Melbourne is exceptionally good.

Even Rainman could find his way to and from the city.

We strolled off the ship and walked through the terminal building to the tram station. That's a good 800 meters distance, so be mindful if you are a slow walker....

Just before the tram stop there was also a city bus which may or may not have put on especially for cruise ships by the public transport authority. 

It was all very efficient. 

We took the tram (line 109) into the city centre and went shopping for warm clothes. 17 degrees! In summer!

Nasty!

The good thing was that the Sales were on and we got $600 worth of jumpers for $150. Happy days.

We also bought some precautionary travel/motion sickness tablets and changed a few hundred AUD into NZD.

Four hours in Melbourne city was enough and we found us a tram stop back to the ship.

Bought a fabulous hot chocolate from Koko Black on the way. That stuff is like taking chocolate intravenously!

Arrived back at Port Melbourne and were greeted by very strong winds and our floating home. Azamara Quest was docked on the other side of the pier. 

We took a quick, defrosting shower and set off in search of  snack. 

We didn't want to eat too much, in anticipation of the "specialty dining experience" in the evening.

We took a travel calm tablet each. "Just in case". Mistake. Half an hour later we dozed off, as if kicked by a donkey.

We nearly fell asleep in our salad and stumbled back to our cabin for a two hour comatose nap.

 

While I think of it.

The ship is in a generally good condition and the cleaning team is always around wiping,  spraying, disinfecting. We make a point of acknowledging their efforts whenever we see one of these wonderful people.

Judging by the smiling eyes we get in return, this is not normal. 

Most staff members wear masks *But pull them down when talking to guests, as it is not easy to communicate. 

Of the passengers,  I would estimate 15% are wearing masks. Mostly the Asian guests.

Dress code is relaxed but (mostly) elegant. There are of course some (Australians, sadly to say) must have thought that they are going camping and packed in the dark.

Attire for the first 'chic' night ranged from civilized to outrageous glam. It was fun to sit by the bar and people watch with a running bitchy and hilarious cumentary by our new gay friends. 🍹😉😂 

 

Ok. Now for dinner at Tuscan Grille. (Their spelling)

In short: Safe your money. Unless you miss Sizzlers. In no way better than the food in the MDR (apart from the wine list, which we have yet to see in the MDR), and not worth the extra $50 (let alone the full price $65).

To begin with, we were left standing at the door like jilted brides for several minutes whilst waiters - who clearly noticed us standing there- were ignoring us. We could see no fewer than four waiters plus the restaurant manager fussing over one table of four for some time.

Eventually we were escorted to our table by the window. We did have a good wiew of the Melbourne skyline and the departure from port. 

The service was frazzled and there seemed to be a real lack of coordination between them. 3 separate people asked us if/what wine we wanted. Things like that.

The food sounds a lot better on the menu than what it is.

And it comes out way too quickly to be really freshly made.

We had the first two courses flung at us within 20 minutes. We were literally still chewing the first course when they plunked down the next.

Pork belly dish. More like boneless pork ribs, bizarrely covered in a sweet-ish tomato sauce. (That sauce features in several dishes on that menu).

Crab cake. Pleasant but bland and lukewarm. "Heirloom beets salad "

Straight from the fridge and too cold to taste much of anything. 85% beans, a few bits of cooked beetroot and a scattering of unchopped curly parsley and a few random salad greens.

Minestrone soup was pretty good. 

My steak was ordered medium RARE and came out medium well. The waiters DID offer to replace it and bring something else. But I hate to waste food and the steak WAS passable. Furthermore, my wife would have HER main course and we would be out of sync.

Her main course, lobster rigatoni (pasta) was very short on lobster bits,  but had plenty of pasta. The pasta seemed to be home made, but very thick. Gluggy cheese sauce. Very heavy all together.

Desserts: of all the ingredients in the world, they manage to have PISTACHIO featured twice in 5 or 6 options. That is cooking school 101. Don't repeat ingredients in a menu, unless it is an ingredient-specific menu.

Ok: pistachio and chocolate creme bruleé. The highlight of the evening.

Smooth, well flavoured and not too sweet. Lovely, light burnt sugar crackling crust.

Pistachio "donuts" had little in way of pistachio and was nothing like anything would imagine a donut to be.

🤷🏻‍♂️🤷🏻‍♂️👎

Underwhelming, and I seriously doubt to waste more money on "premium" restaurants. 

 

After dinner a quick stop at the Ensemble Lounge, but it was pretty dead, so we called it quits for the day.

 

Clocks go forward an hour tonight. 

First of two sea days to come.

Apparently we get to see Tasmania around 08.00 tomorrow morning.

I'll try to wake DW...

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Thankyou for the review - I'm hooked . We have sailed on Celebrity many times and are on Eclipse again in April so this review is most welcome . We have booked Murano first night with a slight discount but would have paid anyway as we regard it as a proper specialty dining experience . Too expensive but we pay it .Agree with your assessment of Tuscan . Would be interested in yourtake on  Murano if you decide to Splurge.

A side note , we are on a short Princess cruise later this month ( just 5 nights )and booked their Crown Grill for $29 AU ea and Sabatinis for $25 AU pp , - changed a booking date and they went up to $40 and $30 AU - still way less than Celebrity Specialty dining . We booked each night in these instead of the MDR as the menus look very good . 

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We recently did a NCL cruise, we had a specially dining package included but if not we would never have gone. Two of the restaurants were flat fee of $50 USD, the others were al a carte. One of our bills was $185, the other was $140, both were zeroed due to the package and neither included drinks and were only sraters, mains and deserts. I find it way over the top as the food in the MDR was good and while some dishes were only served in the specially restaurant it was not that much better if you get my drift.

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1 hour ago, buchhalm said:

 

We took the tram (line 109) into the city centre and went shopping for warm clothes. 17 degrees! In summer!

Nasty!

The good thing was that the Sales were on and we got $600 worth of jumpers for $150. Happy days.

That sounds very familiar to me. When I first started going to Melbourne to visit family I would always end up having to do some emergency clothes shopping - fleeces in summer when it turned unexpectedly cold, tshirts in winter when the temps shot up. Now I've learnt to pack for all seasons. Tshirts, lightweight pants, jeans, jumper, fleece and rain jacket. Sandals, shoes and sometimes boots. 🤣

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3 hours ago, OzKiwiJJ said:

That sounds very familiar to me. When I first started going to Melbourne to visit family I would always end up having to do some emergency clothes shopping - fleeces in summer when it turned unexpectedly cold, tshirts in winter when the temps shot up. Now I've learnt to pack for all seasons. Tshirts, lightweight pants, jeans, jumper, fleece and rain jacket. Sandals, shoes and sometimes boots. 🤣

What always amazed me was how well dressed Melbourne people whatever the weather.  I swear they mustn't put their winter clothes away.  In summer you can easily pick the Queenslanders in summer clothes with an inadequate sweatshirt over the top,  Most of my winter clothes are from Tassie, bought in summer.  

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5 hours ago, buchhalm said:

There are of course some (Australians, sadly to say) must have thought that they are going camping and packed in the dark.

Had to laugh at that observation. On my recent Princess cruise, you could pick the Queenslanders. The women had made an effort to dress up a little. The men were in polos and chinos, or even shorts with calf length black socks under sandals.

Yes, Melbourne people like me check the weather forecast every day before dressing, and always leave handy some winter clothes in summer and vice versa. Two days before that 17 degree day, it was 31 degrees. I actually like our unpredictable weather.

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11 hours ago, lexmiller said:

Thank you for your live reporting!  We are scheduled to board the Eclipse in Sydney in two months and stay on until Vancouver, so this is certainly pertinent to us!  Will you be staying on for the next cruise?  Would love to hear all about B2B covid testing, any covid information at all, thank you!
About your first night dinner problems, this seems to be a fairly common refrain, sadly, for the first night on most all of the post-covid restart cruises.  I honestly don't understand why, frankly, the first night of every cruise is horrible and yet the second, everything is running as pretty near to spot on as one could hope.  This has happened to us personally several times this past year.  Anywho, enjoy your time and thank you again for taking the time to do this!

We went on three cruises in 2022, the first one very soon after cruising re-started in Australia. Two were on P&O and one on Princess. We didn't experience any 'teething' problems or anything else associated with new staff issues.

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I wanted to ask if they are now charging for room service? I have read here on the boards that they are now charging a 9.95 fee plus 18% tip. Our cruise is coming up in a few months, and we are in a CC cabin, and have always had a larger room service breakfast menu, and no fees charged. Hate to see Celebrity joining the other cruise lines, charging all the extra fees and cutbacks. 

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Im not slacking off.

Celebrity blocks access to cruise critic from their free on board Wi-Fi.

😏

Will do a bulk send-out in a few days when I have good access in one of the port stops 

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3 hours ago, Azllama said:

I wanted to ask if they are now charging for room service? I have read here on the boards that they are now charging a 9.95 fee plus 18% tip. Our cruise is coming up in a few months, and we are in a CC cabin, and have always had a larger room service breakfast menu, and no fees charged. Hate to see Celebrity joining the other cruise lines, charging all the extra fees and cutbacks. 

I believe there is  SMALL charge from something like midnight to 6 am.

I'll confirm....

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Day 4, January5 2023

At Sea

A sunny day, but cool and windy with slight swell.

Wake up at 07.30 and roll around for 15 minutes. Not particularly hungry, we had only a cup (well mug) of tea in the buffet restaurant. Then, of course DW decides that she DOES want something to eat and requests me to make her a few mini panini. Oh well, as her Personal Butler, it’s my job...

She wanders off to secure a hammock by the pool and I make some sandwiches out of the mini rolls they have on the buffet with cream cheese, smoked salmon, extra baby capers, one onion ring, a slice of cucumber and a bit of super crispy American bacon. It works! And, as fresh and – for a change- crispy croissants come out , I grab one of thise.

Then I make two takeaway cups of strong EBT, (Thank God that they have some half-decent Tetley tea bags, not just that Bigelow rubbish) with two tea bags (They are BIG cups) and a splash of milk).

I balance the plate and two cups and set off to locate DW. The moment I step outside, the napkin gets blown away and I nearly lose the top half of my panini. (Use toothpick next time)

Hammock containing DW located. Brownie points earned.

We spend a few hours reading.

James Patterson x 2. That guy seems to churn out at least one new book a month. It’s always James Patterson WITH Somebody Else. Well, Georgio Armani doesn’t make every suit himself...

Tried to read Proust, but life is too short.

A quick dip in the hot (= moderately warm) tub. But the air is too cold and windy to make soaking enjoyable. No crotch goblins (that’s a new term for little children that I picked up yesterday) in the adults pool area today. Thumbs up.

We skipped the “mingle with the Senior Officers" half hour event we were invited to...

The captain seems to be a lovely man. And he makes funny-ish PAs every morning at 09.45. His thing is “this is the voice from above. Captain Leo from the bridge speaking" and random information, such as “We are exactly 8965 Nautical miles from the Hollywood sign in Los “Anzzilizz", and 11321 miles from Machu Piccu in Peru" (Don’t hold me to the numbers).

Afternoon Abba trivia quiz in the PACKED observation lounge on 14, hosted by a slight OTT guy. Very funny.

“Name the exact title of Abba songs". He plays snippets and we write down the name. As in 5 I Do in the song name. Just I Do, I Do ain’t correct.

We manage 28/30.

Abba sing along at 22.00.

We’’ll be there.....

This is followed by a general knowledge quiz, hosted by a lively Philippina lady, who's accent only ads to the fun.

We, and the people around us SWEAR that the question is  “where on the body is the PENIS skin?” *****??!! Turns out she said THINNEST skin....

 

Time for a small bite in the  buffet restaurant. Just a scone and a blob of cream.

We bump into our gay mates and organise a catch-up for the Abba sing along tonight.

Stroll to the cabin for a beautification session.

I find out it’s not easy to put in a contact lens on a swaying boat.

 

We decide to give tonight’s show “The Cover Girls “ a go.

Brilliant. 3 divas (from Australia?). Think sort of Andrew Sisters/ Supremes mash-up on steroids. A brilliantly funny set with well-rehearsed banter. Glad we went!!!

 

Time for a cocktail in the World Class bar. That’s the place that had the EXPENSIVE drinks, it seems. No concoction under $18.

The drinks sound fascinating. We try two. One gets the thumbs, the other one is a “meh".

 

Time for dinner in the MDR. Mildly interesting menu tonight.

We have (between us. Not each. Just to clarify)

Escargot. (Yummy. And actually 6 whole snails today! Are They reading these comments?)

French onion soup. Excellent.

Cream of celery soup. Not bad.

Something I can’t remember,  but I see an empty plate..

Grilled salmon, lemon butter, little trees, carrots.

Rump steak. Medium rare. Herb and garlic butter. Chips instead of mashed potatoes.  Very good !!! Better than in Tuscan Grill yesterday.

We ordered just about everything off the “always available “ section of the menu tonight

Compliments to the kitchen today the waiters seemed happy to hear it.

Oh, we grabbed two nice glasses of Grenache for Cellar Masters for dinner. Lovely Australian wine. No idea how much they cost, but I didn’t have to sign anything....

 

Off to an hour of Abba mania .

Packed venue with people from 8 to 88 singing and dancing g.

Excellent fun.

 

Another sea day tomorrow with a bit of rocking expected.

DW is putting her sea bands on and pops a Travel Calm.

She’ll sleep like Nana's corpse...

 

 

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