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*NEW?* All Guarantee Cabins Non-Refundable?


startedwithamouse
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1 hour ago, caribill said:

 

As I understand your post, if not the lead in category, the deposits are refundable for choosing to allow Princess to select the cabin.

 

Are the prices the same if not the lead in category for selecting a cabin or allowing Princess to select?

 

So there are refundable and non-refundable rate codes.

 

If you are using a refundable rate code - and booking a lead in category (IF, OZ, BF, ME for example on Grand Class ships), it automatically becomes non-refundable deposit. Even if there are cabins in that category (so guarantee or specific cabin) and even though the rate code is refundable. 

 

I was debating between a balcony or mini suite. I really wanted a ME and a specific cabin (covered mini suite Alaska) but couldn't chance the non-refundable deposit. I then looked at a BF (Guarantee only). Same issue. I then moved to a BE for $40 more and chose a cabin (or could choose guarantee). Those were refundable deposits as they were not lead in categories.

 

I waited until final payment and did switch to a ME because at that point, it was final payment and didn't matter. I didn't have the OK to have time off from work until that day.

 

My TA said (back in December) that she had several people who booked this online and then would transfer it to her and did not realize it was non-refundable so she has spent quite a bit on the phone getting it fixed. So right now, they must be working with agents some. Well, in December when I had this discussion with her they were working with her.

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12 minutes ago, Coral said:

So there are refundable and non-refundable rate codes.

 

If you are using a refundable rate code - and booking a lead in category (IF, OZ, BF, ME for example on Grand Class ships), it automatically becomes non-refundable deposit. Even if there are cabins in that category (so guarantee or specific cabin) and even though the rate code is refundable. 

 

I don't see how PCL can make a Refundable Fare Code Non-Ref.  They had or still have distinct codes for those.  They ought to be using them so there is no confusion.

I need to look at this a bit more.

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1 hour ago, Coral said:

So there are refundable and non-refundable rate codes.

 

If you are using a refundable rate code - and booking a lead in category (IF, OZ, BF, ME for example on Grand Class ships), it automatically becomes non-refundable deposit. Even if there are cabins in that category (so guarantee or specific cabin) and even though the rate code is refundable. 

 

I was debating between a balcony or mini suite. I really wanted a ME and a specific cabin (covered mini suite Alaska) but couldn't chance the non-refundable deposit. I then looked at a BF (Guarantee only). Same issue. I then moved to a BE for $40 more and chose a cabin (or could choose guarantee). Those were refundable deposits as they were not lead in categories.

 

I waited until final payment and did switch to a ME because at that point, it was final payment and didn't matter. I didn't have the OK to have time off from work until that day.

 

My TA said (back in December) that she had several people who booked this online and then would transfer it to her and did not realize it was non-refundable so she has spent quite a bit on the phone getting it fixed. So right now, they must be working with agents some. Well, in December when I had this discussion with her they were working with her.

Some of my comments and posed questions are more for a TA or Princess to answer.  I don't notice any of our TA contributors posted here, but I will provide what I found from some small bit of research.

 

I used Caribbean sector and next Winter as an example, ultimately focusing in on January.

 

First, not every voyage for sale has this new setup.  But perhaps PCL plans to make it so across the board.  The following example is from a 10-night on Enchanted in early Jan, 2024.

 

The standard Public Fare codes (always available) are for sale. Standard/Plus/Premier = NL1/NP1/NR3. They are $1 more each than the current promo offers.

 

The next set of Fare Codes is the current common set for North America - that being N3B/N3A/N3R.  All of these fares are Refundable.   (Note that all the first six Fare Codes I have mentioned begin with "N" and (strangely enough) this has always been PCL indication as being Refundable.

 

There is still a CAD at Par (to USD) promo going on which I would be eligible for if I was booking the cruise.  These are RL2/RJ2/RK2. These are regional-specific Fare Codes applicable to Cdn guests and the total fare is much lower is USD and when converted to CAD at the current 1.35 PCL rate, they approximate in CAD the same numeric amount as what Americans pay using N3B/N3A/N3R.  They are all Refundable.

 

Finally, if looking at Category IF (or BF as examples), there is one additional Fare Code - KGR.  This says it has been effective from DEC 14/22 and runs to the cruise sail date.  The conditions listed for this Fare Code indicate Non-Refundable Deposit and $100 Fee to change booking to another date and no cabin selection with assignment coming close to sail date.  The conditions mention nothing about Plus perks, so it appears to be a Standard type of fare booking.

 

But, here's the rub.  For this voyage, the cruise fare for Standard in USA is $1,048 (Catg IF).  Plus is $600 more (as expected) at $1,648.  If I look at Category IE, the price jump is $100.  The Non-Ref Fare Code KGR is $1,216!!!  So, it is quite a bit more than the Refundable option. 

 

What I am saying is, it looks completely possible (based on a 3rd party booking engine that shows ALL eligible fare types), that one can book a IF cabin using N3A and not forced to book with KGR.

 

Based on what I have seen, IDK why anyone would elect the KGR Fare Code.

 

I also noted that when shopping the mentioned voyage (on Princess.com), if I was looking for the PLUS fare, it also offered Non-Refundable and Refundable, stating the deposit is Non-Refundable if I let Princess choose cabin.  Interesting, because I don't see a Fare Code listed for Plus that is Non-Ref (another reason for a TA to weigh in with what they can see).  If I am shopping the Premier fare option, now the deposit is listed as Refundable whether I let Princess assign cabin or I select one. 

 

Traditionally, there has been only a small upcharge fare difference between IF and IE (like $25 - $40) and likely more ($75+) for Balcony group.  Now, I do see a $100 fare jump from F to E.  After that initial $100 jump, the price changes from E to D, D to C, etc, appear to fall back into the more expected range of increases.  That said, I have noticed from casual observance that PCL has increased the price jump heading to an A category whereas they used to keep it fairly steady straight line increase from letter to letter.  Of course, this is an extracted example, and I am sure there are other exceptions, and so forth.

 

As for us personally, I never book the "F" category, so I don't see it being an issue since from "E" on up, things have not changed.  Seems to me, they are attempting to offer a no-frills, cheap way into a cabin and nothing is known until close to cruise date where you are staying.  Seems to align with rock-bottom airfares where you get nothing including seat assignment until check-in.

 

I wouldn't be using this new situation, but I am left curious since it appears one could book an "F" category cabin with a Refundable Fare Code, but it is still going to be a GTY cabin.

 

Edited by Steelers36
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9 hours ago, caribill said:

 

Meaning Princess is again becoming more and more like the competition and customers having less incentive to book a Princess cruise.

Except Princess charges less for most items compared to their competition.

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2 minutes ago, voljeep said:

huh??

Princess.com only shows us one possible cruise fare (for each of Std, Plus, Premier).  It is supposed to be the best deal for the logged in guest.  That said, there are often lots of Fare Codes applicable to a voyage based on the guest's Captain Circle Profile (past guest, regional location, casino eligibility, etc). 

 

There are third party booking engines - in particular these are basically ones operated by travel agencies that allow customers to self-book.  A number of these are good at showing all eligible Fare Codes for the customer.  Of course, the customer needs to be on these websites with their name, birthdate and CC Member Number so that the TA system can show what is applicable from Princess.  Otherwise, you just get whatever the default fare is for a "nobody".

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7 minutes ago, Steelers36 said:

Princess.com only shows us one possible cruise fare (for each of Std, Plus, Premier).  It is supposed to be the best deal for the logged in guest.  That said, there are often lots of Fare Codes applicable to a voyage based on the guest's Captain Circle Profile (past guest, regional location, casino eligibility, etc). 

 

There are third party booking engines - in particular these are basically ones operated by travel agencies that allow customers to self-book.  A number of these are good at showing all eligible Fare Codes for the customer.  Of course, the customer needs to be on these websites with their name, birthdate and CC Member Number so that the TA system can show what is applicable from Princess.  Otherwise, you just get whatever the default fare is for a "nobody".

How does one access these?

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5 minutes ago, Steelers36 said:

 

There are third party booking engines - in particular these are basically ones operated by travel agencies that allow customers to self-book

well ... are these the 'big box' TA's - for us 'nobody's' or specialized TA's for you privileged that give you the fabulous fares and OBC?🤑😉🦄

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44 minutes ago, Steelers36 said:

 

 

But, here's the rub.  For this voyage, the cruise fare for Standard in USA is $1,048 (Catg IF).  Plus is $600 more (as expected) at $1,648.  If I look at Category IE, the price jump is $100.  The Non-Ref Fare Code KGR is $1,216!!!  So, it is quite a bit more than the Refundable option. 

 

What I am saying is, it looks completely possible (based on a 3rd party booking engine that shows ALL eligible fare types), that one can book a IF cabin using N3A and not forced to book with KGR.

 

So keep in mind that I booked before December 14 (after TG, so might have caught a Black Friday Promo).  At the time the price to book was exactly the same whether Princess chose my cabin or I did myself.  I chose the least expensive cabin and chose a specific cabin within the options given.  Being new to Princess I did not know what cabin category I had within the type of stateroom chosen (which was interior).  Last Wednesday I got a notice from Princess that I was being upgraded from my original cabin (listed by them as IF), to the new cabin (now IB).  This is the first time I realized I had been on an IF cabin.  It occurred to me then after reading some that even though I had picked my cabin it was a guarantee fare and that is why I was moved....But the point is that I was able to book an IF cabin even though I chose the cabin that I wanted...

 

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18 minutes ago, startedwithamouse said:

How does one access these?

Try out various large US-based agencies that have a self-serve booking engine where you can shop and price cruises and make your own bookings.  We are not allowed to name agencies here.  Actually, there is also at least one Canadian provider that has a good cruise booking engine.

 

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19 minutes ago, voljeep said:

well ... are these the 'big box' TA's - for us 'nobody's' or specialized TA's for you privileged that give you the fabulous fares and OBC?🤑😉🦄

I am not sure that the shopping big box has a detailed booking engine as I have never used them.  And answer is no - there are available-to-all booking engines out there. Sure, some are with TA's that also provide cruise fare discounts.  Thing is, we cannot name travel agencies, even if the purpose is to get you to a self-service booking engine. I can say that more than one agency uses a certain booking engine because once you get past/around their front-end and personalized parts, you can quickly see that the basic content and presentation, as well as the steps involved in making a booking, are identical.  It shouldn't be too hard to find one or two that work well, similar to hunting down a good TA.  If the goal is just to see all the pricing options and details, it doesn't matter if that particular agency discounts or provides good personal service.

 

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9 minutes ago, kilili said:

So keep in mind that I booked before December 14 (after TG, so might have caught a Black Friday Promo).  At the time the price to book was exactly the same whether Princess chose my cabin or I did myself.  I chose the least expensive cabin and chose a specific cabin within the options given.  Being new to Princess I did not know what cabin category I had within the type of stateroom chosen (which was interior).  Last Wednesday I got a notice from Princess that I was being upgraded from my original cabin (listed by them as IF), to the new cabin (now IB).  This is the first time I realized I had been on an IF cabin.  It occurred to me then after reading some that even though I had picked my cabin it was a guarantee fare and that is why I was moved....But the point is that I was able to book an IF cabin even though I chose the cabin that I wanted...

 

Yes, guests could book and select a cabin (of course providing they were available to select) in the "F" categories in the past.  Looks like that is going/gone away for at least selected voyages now.

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15 minutes ago, Steelers36 said:

I am not sure that the shopping big box has a detailed booking engine as I have never used them.  And answer is no - there are available-to-all booking engines out there. Sure, some are with TA's that also provide cruise fare discounts.  Thing is, we cannot name travel agencies, even if the purpose is to get you to a self-service booking engine. I can say that more than one agency uses a certain booking engine because once you get past/around their front-end and personalized parts, you can quickly see that the basic content and presentation, as well as the steps involved in making a booking, are identical.  It shouldn't be too hard to find one or two that work well, similar to hunting down a good TA.  If the goal is just to see all the pricing options and details, it doesn't matter if that particular agency discounts or provides good personal service.

 

you are definitely in the upper .1% - yep .1% of posters on this board with fare knowledge.  I know that, but do others when you go on a 4-5 paragraph posting about  fare this, fare that, booking engine, code, etc., etc. etc. Whycan't I see those fares? What is Princess hiding? Do I have to have a TA to see those? Will the TA give me all those fares and options???

 

Yikes🤑  You deserve the fares based on your knowledge and the multiple 'years' you have spent researching this ... and of course all things internet charges and OBC...  sometimes your posts come across as you are a TA , Princess employee, or Princess insider with resources that us NOBODY'S don't have access to. 😉🦄

 

 

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6 hours ago, Ken the cruiser said:

If I might ask, what's the benefit of booking a guaranteed cabin category if there are plenty of cabins in a particular category to choose from? Is it because someone hopes they're going to be upgraded to the next meta category if the category they originally chose gets sold out?

 

You got it.  I always book an the BF in a guarantee in hopes of an upgrade (location or meta) with the mentality of "beggars can't be choosers."  Been pretty lucky to have at least a location upgrade from forward, but have gone up to to a full suite (on very rare occasion).  Back in the day when I was tighter on money, I'd book IF and do every superstition in the books for luck.  Not fussy at all with my location.

 

As of late, the new bidding program is like booking a guarantee, where the cabin assignment, upon bid acceptance, is totally up to Princess.

 

From what it sound like now, I have to book an BE guarantee in order to secure a refundable deposit.

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43 minutes ago, SCX22 said:

From what it sound like now, I have to book an BE guarantee in order to secure a refundable deposit.

True - if the voyage you are looking at is structured that way.  From a brief perusal of a small number of voyages for sale, I see both the old way and the new way.

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1 hour ago, voljeep said:

you are definitely in the upper .1% - yep .1% of posters on this board with fare knowledge.  I know that, but do others when you go on a 4-5 paragraph posting about  fare this, fare that, booking engine, code, etc., etc. etc. Why can't I see those fares? What is Princess hiding? Do I have to have a TA to see those? Will the TA give me all those fares and options???

 

Yikes🤑  You deserve the fares based on your knowledge and the multiple 'years' you have spent researching this ... and of course all things internet charges and OBC...  sometimes your posts come across as you are a TA , Princess employee, or Princess insider with resources that us NOBODY'S don't have access to. 😉🦄

 

 

I try to provide details for a number of reasons. If one of the TA's on here responds, they can understand the particulars.  Folks can certainly ask a CVP or TA what Fare Code they are being booked under and if there any other options. Folks who'd like to be more self-sufficient get some info they can use to do own investigations.  Princess isn't hiding anything so to speak - they just present one fare choice and it is supposed to be the best one.  I do recall not too long ago, their system was not presenting the best fare for some people in certain situations.  A glitch? Perhaps?  I know this happened to my friend a year or so ago with one of our voyages we took last Fall.  She wasn't seeing the lower price I was seeing on Princess.com, but she was just as eligible for it as I was.

 

I am not a TA, nor have been one, but I feel I have decent insight into some of what they do and how things work with Princess and them.  I am not, nor have ever been a Princess employee.  I don't believe I have any particular inside track to Princess - I certainly don't have ongoing personal relationships with employees that some posters have mentioned.  I have sought out the "right" person at times to try and get an issue resolved or an answer.  I try to share what I can at times in hopes it might be useful/helpful to some posters on here, just as I get helpful info from others.

 

Thanks for your note by the way.

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4 hours ago, Steelers36 said:

Some of my comments and posed questions are more for a TA or Princess to answer.  I don't notice any of our TA contributors posted here, but I will provide what I found from some small bit of research.

 

I used Caribbean sector and next Winter as an example, ultimately focusing in on January.

 

First, not every voyage for sale has this new setup.  But perhaps PCL plans to make it so across the board.  The following example is from a 10-night on Enchanted in early Jan, 2024.

 

The standard Public Fare codes (always available) are for sale. Standard/Plus/Premier = NL1/NP1/NR3. They are $1 more each than the current promo offers.

k-in.

 

I booked this cruise in December. Cancelled it and re-booked it in January as Princess would not let me re-fare to the current lower price to change to the minisuite - they would at a higher price.

 

In both cases - I used the rate code of NCZ which was Best Sale Ever Standard (not Plus or Premier). Both times I booked, the lead in category (for each type) was nonrefundable even though Best Sale Ever allowed for refunds. I had to move up categories to get a refundable deposit.

 

My TA had said this was a big issue back then. I haven't asked her recently. I trust my TA. I have used her for 27 years.

 

I had to make final payment in January so I don't have recent experience but this was my experience in December and January. This was booking with a high end top producer with Princess. I would have reserved the minisuite in December (Emerald covered minisuite) but it was not refundable. The price then dropped in January around final payment time and Princess was going to charge me $100 more to re-fare to ME. I cancelled and then did a new booking and got my ME under NCZ rate code.

 

In the end - I got another $100 OBC by going to a minisuite. I got a covered minisuite which I wanted for Alaska.

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5 hours ago, Steelers36 said:

Some of my comments and posed questions are more for a TA or Princess to answer.  I don't notice any of our TA contributors posted here, but I will provide what I found from some small bit of research.

 

I used Caribbean sector and next Winter as an example, ultimately focusing in on January.

 

First, not every voyage for sale has this new setup.  But perhaps PCL plans to make it so across the board.  The following example is from a 10-night on Enchanted in early Jan, 2024.

 

The standard Public Fare codes (always available) are for sale. Standard/Plus/Premier = NL1/NP1/NR3. They are $1 more each than the current promo offers.

 

The next set of Fare Codes is the current common set for North America - that being N3B/N3A/N3R.  All of these fares are Refundable.   (Note that all the first six Fare Codes I have mentioned begin with "N" and (strangely enough) this has always been PCL indication as being Refundable.

 

There is still a CAD at Par (to USD) promo going on which I would be eligible for if I was booking the cruise.  These are RL2/RJ2/RK2. These are regional-specific Fare Codes applicable to Cdn guests and the total fare is much lower is USD and when converted to CAD at the current 1.35 PCL rate, they approximate in CAD the same numeric amount as what Americans pay using N3B/N3A/N3R.  They are all Refundable.

 

Finally, if looking at Category IF (or BF as examples), there is one additional Fare Code - KGR.  This says it has been effective from DEC 14/22 and runs to the cruise sail date.  The conditions listed for this Fare Code indicate Non-Refundable Deposit and $100 Fee to change booking to another date and no cabin selection with assignment coming close to sail date.  The conditions mention nothing about Plus perks, so it appears to be a Standard type of fare booking.

 

But, here's the rub.  For this voyage, the cruise fare for Standard in USA is $1,048 (Catg IF).  Plus is $600 more (as expected) at $1,648.  If I look at Category IE, the price jump is $100.  The Non-Ref Fare Code KGR is $1,216!!!  So, it is quite a bit more than the Refundable option. 

 

What I am saying is, it looks completely possible (based on a 3rd party booking engine that shows ALL eligible fare types), that one can book a IF cabin using N3A and not forced to book with KGR.

 

Based on what I have seen, IDK why anyone would elect the KGR Fare Code.

 

I also noted that when shopping the mentioned voyage (on Princess.com), if I was looking for the PLUS fare, it also offered Non-Refundable and Refundable, stating the deposit is Non-Refundable if I let Princess choose cabin.  Interesting, because I don't see a Fare Code listed for Plus that is Non-Ref (another reason for a TA to weigh in with what they can see).  If I am shopping the Premier fare option, now the deposit is listed as Refundable whether I let Princess assign cabin or I select one. 

 

Traditionally, there has been only a small upcharge fare difference between IF and IE (like $25 - $40) and likely more ($75+) for Balcony group.  Now, I do see a $100 fare jump from F to E.  After that initial $100 jump, the price changes from E to D, D to C, etc, appear to fall back into the more expected range of increases.  That said, I have noticed from casual observance that PCL has increased the price jump heading to an A category whereas they used to keep it fairly steady straight line increase from letter to letter.  Of course, this is an extracted example, and I am sure there are other exceptions, and so forth.

 

As for us personally, I never book the "F" category, so I don't see it being an issue since from "E" on up, things have not changed.  Seems to me, they are attempting to offer a no-frills, cheap way into a cabin and nothing is known until close to cruise date where you are staying.  Seems to align with rock-bottom airfares where you get nothing including seat assignment until check-in.

 

I wouldn't be using this new situation, but I am left curious since it appears one could book an "F" category cabin with a Refundable Fare Code, but it is still going to be a GTY cabin.

 

 

And is it any wonder that if you are calling the 800 number to book with Princess that sometimes you do not get the correct pricing information?

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7 hours ago, Coral said:

My TA said (back in December) that she had several people who booked this online and then would transfer it to her and did not realize it was non-refundable so she has spent quite a bit on the phone getting it fixed. So right now, they must be working with agents some. Well, in December when I had this discussion with her they were working with her.

 

Getting what fixed?

o Changed to refundable?

o Other?

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19 minutes ago, Coral said:

I booked this cruise in December. Cancelled it and re-booked it in January as Princess would not let me re-fare to the current lower price to change to the minisuite - they would at a higher price.

 

In both cases - I used the rate code of NCZ which was Best Sale Ever Standard (not Plus or Premier). Both times I booked, the lead in category (for each type) was nonrefundable even though Best Sale Ever allowed for refunds. I had to move up categories to get a refundable deposit.

 

My TA had said this was a big issue back then. I haven't asked her recently. I trust my TA. I have used her for 27 years.

 

I had to make final payment in January so I don't have recent experience but this was my experience in December and January. This was booking with a high end top producer with Princess. I would have reserved the minisuite in December (Emerald covered minisuite) but it was not refundable. The price then dropped in January around final payment time and Princess was going to charge me $100 more to re-fare to ME. I cancelled and then did a new booking and got my ME under NCZ rate code.

 

In the end - I got another $100 OBC by going to a minisuite. I got a covered minisuite which I wanted for Alaska.

What you have stated makes sense - in terms of what Princess seems to be trying to do with lead-in "F" categories.  As you mentioned, it flies in the face of B.S.E. supposedly having Ref deposits.  Most certainly, NCZ, is indicative of a Refundable Fare Code.  I suppose it wears two hats the way things are going:  Ref for "E" and higher and Non-Ref for "F".

 

Also, that $100 fee they wanted to charge you is consistent with the new Fare Code condition - for an "F" fare with restrictions.  But you booked an "E" fare to get around that, so it seems wrong they wanted to ping you for $100.  And a rather feeble attempt on their part as we can cancel and re-book prior to FP Date with no penalty.  Sometimes it seems PCL just shoots themselves in the foot.

 

PS - I know who your TA is and I would agree if anyone knows what's what with Princess, she would.  Lot of history and experience there.

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32 minutes ago, caribill said:

 

Getting what fixed?

o Changed to refundable?

o Other?

From what she told me - her clients will often book on their own through Princess online and book a non-refundable cabin category and they don't know it. They will then transfer the booking to her. She then checks with them to see if they know if it is non-refundable and if they are not ok with this - she calls Princess and they re-do the booking some how. I didn't ask for more elaboration except she did say they are working with her. I assume that means booking a different category. And this was in December/January time frame. Maybe this is no longer the case.

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39 minutes ago, Steelers36 said:

What you have stated makes sense - in terms of what Princess seems to be trying to do with lead-in "F" categories.  As you mentioned, it flies in the face of B.S.E. supposedly having Ref deposits.  Most certainly, NCZ, is indicative of a Refundable Fare Code.  I suppose it wears two hats the way things are going:  Ref for "E" and higher and Non-Ref for "F".

 

Also, that $100 fee they wanted to charge you is consistent with the new Fare Code condition - for an "F" fare with restrictions.  But you booked an "E" fare to get around that, so it seems wrong they wanted to ping you for $100.  And a rather feeble attempt on their part as we can cancel and re-book prior to FP Date with no penalty.  Sometimes it seems PCL just shoots themselves in the foot.

 

PS - I know who your TA is and I would agree if anyone knows what's what with Princess, she would.  Lot of history and experience there.

It was one of those situations where I booked a balcony for $1440 or similar. When she went to re-fare it to a minisuite, it was $1640 but if I did a new booking it was $1540 ($100 more). She said it is more difficult to re-fare these days. So I cancelled the booking, rebooked (new booking number) at $1540 and got an extra $100 OBC because the BSE promo had more OBC for minisuites. Plus I got the covered minisuite 🙂 I didn't have air or excursions booked which made it easy.

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On 3/15/2023 at 8:15 PM, startedwithamouse said:

Well, what have we here?

 

What if an FCD is used?Screenshot2023-03-157_59_50PM.png.c2a800971f7bcf7788187329e2b42de0.pngScreenshot2023-03-158_00_39PM.png.cd134e7fcd057cb04b9966c2bbd28226.png

Thanks for posting this. I had come across it while looking at another cruise.  So, I posted about it on another social media site and many experienced cruisers told me it was nothing new…although I was sure it was. 

 

I am not happy about it, at all. 

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