thebutlerdidit Posted August 17, 2023 #1 Share Posted August 17, 2023 I received this email and submitted a question for the seminar. I assume there will be Power Up Points involved for this upcoming seminar. 1 Link to comment Share on other sites More sharing options...
Rare PinkSandGirl Posted August 17, 2023 #2 Share Posted August 17, 2023 (edited) I was going to post this as well. Hmm...will they actually address some of the hot topic questions many people have been talking about? I doubt it but we'll see... 🍹 Edited August 17, 2023 by PinkSandGirl 1 Link to comment Share on other sites More sharing options...
mahasamatman Posted August 17, 2023 #3 Share Posted August 17, 2023 This kind of webinar is useless PR because they're going to cherry-pick the questions to avoid the real issues. 12 Link to comment Share on other sites More sharing options...
1Virgo Posted August 17, 2023 #4 Share Posted August 17, 2023 I d like to know why they are cheapening the Celebrity brand. Pay more, get less. O, I know the answer, recoup the losses due to Covid 2 Link to comment Share on other sites More sharing options...
jelayne Posted August 17, 2023 #5 Share Posted August 17, 2023 I haven’t gotten a invitation but could someone ask if they could publish a list of all the changes and cutbacks so that those who booked before flurry of changes would know what they are getting now. 7 2 Link to comment Share on other sites More sharing options...
Charles4515 Posted August 17, 2023 #6 Share Posted August 17, 2023 16 minutes ago, thebutlerdidit said: received this email and submitted a question for the seminar. I assume there will be Power Up Points involved for this upcoming seminar. There is nothing about Power Up Points in the email so I assume there won't be any. PUP points. 2 Link to comment Share on other sites More sharing options...
thebutlerdidit Posted August 17, 2023 Author #7 Share Posted August 17, 2023 1 minute ago, jelayne said: I haven’t gotten an invitation but could someone ask if they could publish a list of all the changes and cutbacks so that those who booked before flurry of changes would know what they are getting now. You’ll probably be receiving this email with a chance to submit a question. I was going to post a link, but I think it contained identifying information (my CC Level and location). Link to comment Share on other sites More sharing options...
thebutlerdidit Posted August 17, 2023 Author #8 Share Posted August 17, 2023 Just now, Charles4515 said: There is nothing about Power Up Points in the email so I assume there won't be any. PUP points. I think theyll choose questions and record the webinar as a future Power Up Point activity. I was willing to submit a question for free. I don’t think they’ll be choosing to answer mine. 🤣 3 5 Link to comment Share on other sites More sharing options...
CaroleSS Posted August 17, 2023 #9 Share Posted August 17, 2023 My question..... We have seen a great number of cutbacks to goods/services in the last 6+ months. Celebrity used to bill itself as a "luxury" line, but now it is middle-of-the-road. What, if anything, makes Celebrity now stand out from all the other mass market lines? 14 Link to comment Share on other sites More sharing options...
milesfromu Posted August 17, 2023 #10 Share Posted August 17, 2023 2 minutes ago, CaroleSS said: My question..... We have seen a great number of cutbacks to goods/services in the last 6+ months. Celebrity used to bill itself as a "luxury" line, but now it is middle-of-the-road. What, if anything, makes Celebrity now stand out from all the other mass market lines? Especially at its price point........... 2 Link to comment Share on other sites More sharing options...
the penguins Posted August 17, 2023 #11 Share Posted August 17, 2023 30 minutes ago, thebutlerdidit said: I received this email and submitted a question for the seminar. I assume there will be Power Up Points involved for this upcoming seminar. Have already submitted my question "why are you even considering allowing Vaping inside any ship when it goes against all medical advice? 21 3 Link to comment Share on other sites More sharing options...
thebutlerdidit Posted August 17, 2023 Author #12 Share Posted August 17, 2023 31 minutes ago, CaroleSS said: My question..... We have seen a great number of cutbacks to goods/services in the last 6+ months. Celebrity used to bill itself as a "luxury" line, but now it is middle-of-the-road. What, if anything, makes Celebrity now stand out from all the other mass market lines? Mine was similar. I said I wasn’t considering any future bookings on Celebrity because of the cutbacks on food quality and choice, high prices, vaping indoors, short repetitive itineraries, and soaring prices. I asked if she was considering any changes that might lure me back to Celebrity. 9 Link to comment Share on other sites More sharing options...
CruisinBanka Posted August 17, 2023 #13 Share Posted August 17, 2023 Unfortunately you only get to submit one question. Tough to decide which one to ask, with all the recent food and service downgrades, but I’ll probably go with the one she can’t legitimately defend because it is a health concern for all guest and employees …..Vaping 8 Link to comment Share on other sites More sharing options...
Jeremiah1212 Posted August 17, 2023 #14 Share Posted August 17, 2023 Ask carefully! Any snarky or implicitly negative questions won’t see the light of day. FWIW they don’t openly share or mention anything negative to the people selling their products, so good luck. It’s quietly slipped in and you stumble upon it later. My questions would be: 1. What is planned to heed off customer uncertainty due to changes to the product? 2. Is the higher priced and less flexible deposit/cancellation approach actually stabilizing bookings? (I think I know the answer to this and it’s a win win for Celebrity). 3. This won’t get answered - but I’d love to see real data about how many Celebrity passengers were actually begging to go to Coco Cay. I still struggle to see how it fits with the overall product. 5 1 Link to comment Share on other sites More sharing options...
Rare Shiba_Lover Posted August 17, 2023 #15 Share Posted August 17, 2023 Are you valuing attracting new clients over maintaining loyal clients? (Don't really need this answered actually - I think we already know the answer) 1 Link to comment Share on other sites More sharing options...
neverlaysup Posted August 18, 2023 #16 Share Posted August 18, 2023 Any replies to the current "Hot Topics" will just be corporate BS and I don't think they have any plans to actually address the current concerns from loyal passengers. This event is all about CoCo Cay, Port Canaveral and the amazing loss of 10+ day itineraries in the Caribbean so they can have more family friendly 7 day sailings. I will watch until I can't stand it anymore....should be about 10 minutes into the talk. 3 3 Link to comment Share on other sites More sharing options...
CaroleSS Posted August 18, 2023 #17 Share Posted August 18, 2023 55 minutes ago, Jeremiah1212 said: Ask carefully! Any snarky or implicitly negative questions won’t see the light of day. Honestly, I don't expect my question to be answered - what I "hope" is that enough people ask the "what were you thinking" questions to make corporate say "guess we've made some folk mad.....maybe we should rethink some of these" 7 Link to comment Share on other sites More sharing options...
Rare mac_tlc Posted August 18, 2023 #18 Share Posted August 18, 2023 I also received the “invitation”. They asked for a question and they will get one. As others stated it will never get off the cutting room floor, but at least one person will have to read it. mac_tlc 7 Link to comment Share on other sites More sharing options...
wrk2cruise Posted August 18, 2023 #19 Share Posted August 18, 2023 Those negative questions will probably be filtered out and she probably won't even see them. Link to comment Share on other sites More sharing options...
CaroleSS Posted August 18, 2023 #20 Share Posted August 18, 2023 "She" won't, but someone will. And after enough "why" questions, maybe someone will say to someone, "gee, we annoyed a lot of people, maybe we should say something to someone". But, I live in LalaLand where companies and people care about the customers they serve. What I have found is the "Walmart Syndrome"......for every one person that leaves the store vowing to never come back, two more are walking in the store. Money talks and unless bookings drop, X could care less what I, or other loyal customers, think about the cutbacks. The beatings will continue until morale increases! 3 3 Link to comment Share on other sites More sharing options...
Rare hcat Posted August 18, 2023 #21 Share Posted August 18, 2023 We are E + long time X cruisers. and have experienced most X ships, quite a few more than once, in many diff types of staterooms and on many diff itins. We won't be invited to inquire but would like to know: Has she ever cruised on Celebrity ships before X started to become Royalized ? If yes, what are her fav X ships and itins? What is her educational/professional background & work experience? What is her assigned mission? Saving money, increasing brand loyalty, finding new cruisers, changing the X branded ships into Royal ships? Is she a " change" specialist? ( like folks who are brought into companies to " re- organize", cut costs and clean house?) What are her fav land based restaurants and hotels, and how would she take ideas and concepts from these and integrate them into Celebrity cruise ships..if at all? How does she feel about smoke/ vape free cruising, and healthy cuisine being available for all customers? Where does she like to shop for clothes, shoes, and handbsgs? ( tells alot abt a lady!) hope answers will be helpful! 3 Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted August 18, 2023 #22 Share Posted August 18, 2023 3 hours ago, mahasamatman said: This kind of webinar is useless PR because they're going to cherry-pick the questions to avoid the real issues. If it doesn’t come with Power Up Points it will really be useless. 2 1 1 Link to comment Share on other sites More sharing options...
Rare mahdnc Posted August 18, 2023 #23 Share Posted August 18, 2023 For the topics I'd like to hear about, I voted for Loyalty and Onboard Experience. 1 Link to comment Share on other sites More sharing options...
Joker54 Posted August 18, 2023 #24 Share Posted August 18, 2023 13 hours ago, CruisinBanka said: Unfortunately you only get to submit one question. Tough to decide which one to ask, with all the recent food and service downgrades, but I’ll probably go with the one she can’t legitimately defend because it is a health concern for all guest and employees …..Vaping Im thinking that with only one question to be asked, mine would be "all of the recent cutbacks and changes to Celebrity seem designed to boost revenue and make Celebrity more like RCC, if that is the case why not let the Celebrity executive go and merge the lines and save more money and get the nickel and diming over with!" Of course that would never get mentioned and would only make me feel better for a few seconds after submitting it:) 1 2 Link to comment Share on other sites More sharing options...
Islander500 Posted August 18, 2023 #25 Share Posted August 18, 2023 12 hours ago, neverlaysup said: Any replies to the current "Hot Topics" will just be corporate BS and I don't think they have any plans to actually address the current concerns from loyal passengers. This event is all about CoCo Cay, Port Canaveral and the amazing loss of 10+ day itineraries in the Caribbean so they can have more family friendly 7 day sailings. I will watch until I can't stand it anymore....should be about 10 minutes into the talk. You nailed it. And by the way, they have added a huge number of 4, 5 and 6-night sailings, too. To Bimini, CocoCay & Nassau. It’s even worse than I thought. Oh, and I never got the invite anyway. 1 Link to comment Share on other sites More sharing options...
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