Cunard questionnaire

[devolve]

Has anyone received a questionnaire regarding their recent Cunard voyage. We returned home recently but have not received anything yet. There were some comments I wanted to make, we are loyal Cunard cruisers, but we noticed quite a few cut backs, and things that could be improved.

[Winifred 22]

I have never received one since the return to service. Travelled on all 3 ships. 

[seacruise9]

Hi,

 

I cruised aboard the Queen Elizabeth in August and never received a survey. I was surprised that Cunard did not ask for any feedback.

[Wonky]

Victoria in October and did have one.

[Seagirl64]

We received a questionnaire following our voyage on QM2. It arrived a couple of weeks after we returned home.

[carlmm]

I have not received a questionnaire following my recent QV cruise even though they announced on board everybody would receive one within a couple of days.

[shippmates]

I received mine the same day I disembarked Queen Mary 2.

 

[TheOldBear]

I received several surveys after our Northern Lights sailing last year - I think 2 in December, one in January and the last in March.

The survey ghods may work in the same mysterious fashion as the upgrade fairy 🙂

[NE John]

We got an email survey shortly after June TA. 

[Winifred 22]

I not sure but it seems to be guests from North America getting them recently. Please correct me if this a false assumption. 

[Chart Room Princess]

I am from NA and my family has received a survey after every Cunard cruise we have taken. We usually do the survey in the airport as we are awaiting our flight home. Our most recent Cunard cruise was in June 2023. I will see if we receive a survey after our November 2023 Caribbean cruise on the QM2.

[majortom10]

Never had a survey after a cruise on Cunard for many years.

[exlondoner]

I think I’ve had some sort of survey after both our cruises this year.

[Victoria2]

35 minutes ago, exlondoner said:

I think I’ve had some sort of survey after both our cruises this year.

Us too but they have been on the Feefo platform, if that's the correct term.

[exlondoner]

17 minutes ago, Victoria2 said:

Us too but they have been on the Feefo platform, if that's the correct term.

Yes, that’s right. I’ve also from time to time had a few general questionnaires from Cunard about cruising preferences.

[Slugsta]

We had a request to do the Feefo review after our May cruise but didn't get a post-cruise questionnaire from Cunard.

[fourmile.ranch]

I will share this for what it's worth. We sailed QE in August in Alaska and had such a good time that while onboard we booked to come back ten days later for the Panama Canal transit.

 

At the end of Alaska we received our survey and conveyed that we were returning soon in large part due to the efforts of some extraordinary staff members. Of course those staff members were mentioned by name in the survey but during Panama we felt we really should visit with the Food & Beverage manager to convey those sentiments in person to those who supervise those employees.

 

On QE that was Glenn Milway. He was very nice and listened to all we had to say but surprisingly was already familiar with our story as he had already read our survey. Now, whether he simply remembered the story or pulled up the survey attached to us before the meeting I cannot guess. I was just gobsmacked that someone onboard had read what I assumed was a generic corporate survey filled out only days before.

 

As an aside, asking for the meeting at the Purser's desk took some convincing that it truly wasn't to log a complaint as that seems to be the norm. The young lady said requests to meet with those officers for compliments are infrequent. Probably best or how would they have time to actually work!

 

Also, we are in the US and have received the survey invitation after every voyage.