Left my phone on the Crown this morning

[EDDY0827]

Help!

While waiting in the casino ready to disembark, I left my phone on a slot machine. Yep, we were t5old to disembark and I got up and walked away leaving my phone behind.

Does anyone have the phone number to the Crown and I can talk to lost and found? I don't think that calling Santa Clarita would provide positive results.

Thanks in advance!

[PacnGoNow]

27 minutes ago, EDDY0827 said:

Help!

While waiting in the casino ready to disembark, I left my phone on a slot machine. Yep, we were t5old to disembark and I got up and walked away leaving my phone behind.

Does anyone have the phone number to the Crown and I can talk to lost and found? I don't think that calling Santa Clarita would provide positive results.

Thanks in advance!

Here’s the only information I have.

 

https://www.chargerback.com/reportLostItemCBEmbed.asp?CustomerID=16222
 

or

emal:

propertyclaims@princesscruises.com or try calling  800-872-6779 ext 22089  

 

 

[EDDY0827]

1 hour ago, PacnGoNow said:

Here’s the only information I have.

 

https://www.chargerback.com/reportLostItemCBEmbed.asp?CustomerID=16222
 

or

emal:

propertyclaims@princesscruises.com or try calling  800-872-6779 ext 22089  

 

 

Thanks- I just filed a claim with Chargeback. They appear to be the handlers for lost and found. I'll follow this up in the morning with a call to the # you listed.

Again, thank you!

[mtnesterz]

FWIW: I lost my tablet the other day. I was sure it was gone. As I went to look for it a guy saw me looking and gave it to me. He said he was going to turn it in. My best hopes for you that someone will be kind to you too. Good luck!

[PacnGoNow]

11 minutes ago, EDDY0827 said:

Thanks- I just filed a claim with Chargeback. They appear to be the handlers for lost and found. I'll follow this up in the morning with a call to the # you listed.

Again, thank you!

Best of luck!  Let us know.

[EDDY0827]

13 minutes ago, PacnGoNow said:

Best of luck!  Let us know.

Your report has been entered into our lost and found database. Your lost Report ID: Click here to edit your report Please be advised that there may be delays in returning lost items during the next 60 days due to the COVID19 epidemic. We will secure all found items and address your lost report in the order in which it was received. Currently we are not shipping items, however please rest assured that found items will be returned in an orderly fashion when we resume normal operations. What happens next? You will receive an email when your item is recovered. This email will give you some simple instructions on how to recover your valuable. If your item is not recovered, you will receive notification that the search for your item was unsuccessful. ***************************************** This is all I know for now. I find it funny (not funny) that they are still using Covid as a crutch for delayed customer service. Thanks again!

[Bgwest]

[EDDY0827]

Thanks BG! I will give this # a try soon! Also going to have TA see what she can do.

Lots of good lost and found info here!🙂

Thanks again to all for their ideas.

[Sprocket]

Have you tried the find my phone option to see if it’s still on the ship?

[abbydancer2003]

1 hour ago, Sprocket said:

Have you tried the find my phone option to see if it’s still on the ship?

Good idea.  My husband left his Ipad on an Air Canada plane arriving in Buenos Aires, and traced it to a lost and found in Montreal.  It took a while, but they did send it back. 

[ldubs]

Call your cell number.  Who knows!  

[Coffeehound510]

18 hours ago, EDDY0827 said:

Help!

While waiting in the casino ready to disembark, I left my phone on a slot machine. Yep, we were t5old to disembark and I got up and walked away leaving my phone behind.

Does anyone have the phone number to the Crown and I can talk to lost and found? I don't think that calling Santa Clarita would provide positive results.

Thanks in advance!

Is there a roll call for the current Crown sailing?  Maybe someone who is currently on the Crown could find out if it is on the ship in the lost and found?  Maybe if it is they could find out the next steps to expedite its return to you?  

 

I hope you get a positive resolution!

[EDDY0827]

3 hours ago, Sprocket said:

Have you tried the find my phone option to see if it’s still on the ship?

Yes and yes it is.

[EDDY0827]

2 hours ago, ldubs said:

Call your cell number.  Who knows!  

I did and it went straight to voice mail.

[EDDY0827]

9 minutes ago, Coffeehound510 said:

Is there a roll call for the current Crown sailing?  Maybe someone who is currently on the Crown could find out if it is on the ship in the lost and found?  Maybe if it is they could find out the next steps to expedite its return to you?  

 

I hope you get a positive resolution!

Good idea about the roll call, I'll ask.

[EDDY0827]

7 hours ago, Bgwest said:

@Bgwest- Thank you again for this info. I called the Crown, and these are indeed working numbers.

It rang quite a few times and then went into elevator muzak. It clicked and rang again and I got a real human on the line. long story short, they DO have the phone and will be making arrangements to return it.

@PacnGoNow- you are also a star with your info!

Don't have the phone in my hands yet, but it looks good!

Thanks again everyone!

[Sprocket]

1 hour ago, EDDY0827 said:

@Bgwest- Thank you again for this info. I called the Crown, and these are indeed working numbers.

It rang quite a few times and then went into elevator muzak. It clicked and rang again and I got a real human on the line. long story short, they DO have the phone and will be making arrangements to return it.

@PacnGoNow- you are also a star with your info!

Don't have the phone in my hands yet, but it looks good!

Thanks again everyone!

 

Glad you found it, I've found quite a few phones at my local casinos and can't turn them in fast enough lol.

[EDDY0827]

For all the hoops I am jumping through, I deserve it.

Lesson learned!

[mtnesterz]

18 minutes ago, EDDY0827 said:

For all the hoops I am jumping through, I deserve it.

Lesson learned!

Great to hear it! Thanks for getting back to us. The Crown will be in San Francisco on the 29th, San Diego on the 27th. Probably ship from one of those ports.

Edited October 23, 2023 by mtnesterz

[abbydancer2003]

1 hour ago, EDDY0827 said:

For all the hoops I am jumping through, I deserve it.

Lesson learned!

Glad to hear.  If you don't mind, please let us know when you get it.  (Hopefully faster than the Ipad came back)

[BamaVol]

3 minutes ago, abbydancer said:

Glad to hear.  If you don't mind, please let us know when you get it.  (Hopefully faster than the Ipad came back)

I left a backpack on a London Underground train in 1996.  It took two months and cost £50 to get it back.  But I got it back.  It had my wallet, camera, credit cards, cash, return air ticket, and a load of other goodies.  

[PacnGoNow]

4 hours ago, EDDY0827 said:

@Bgwest- Thank you again for this info. I called the Crown, and these are indeed working numbers.

It rang quite a few times and then went into elevator muzak. It clicked and rang again and I got a real human on the line. long story short, they DO have the phone and will be making arrangements to return it.

@PacnGoNow- you are also a star with your info!

Don't have the phone in my hands yet, but it looks good!

Thanks again everyone!

Awesome!  Happy for you.

[Rick&Jeannie]

It's not often enough that we hear of such good story endings!

[ontheweb]

15 hours ago, EDDY0827 said:

@Bgwest- Thank you again for this info. I called the Crown, and these are indeed working numbers.

It rang quite a few times and then went into elevator muzak. It clicked and rang again and I got a real human on the line. long story short, they DO have the phone and will be making arrangements to return it.

@PacnGoNow- you are also a star with your info!

Don't have the phone in my hands yet, but it looks good!

Thanks again everyone!

👍, so glad it worked out for you.

[EDDY0827]

14 hours ago, mtnesterz said:

Great to hear it! Thanks for getting back to us. The Crown will be in San Francisco on the 29th, San Diego on the 27th. Probably ship from one of those ports.

Or the LA stop to get it to Santa Clarita.