la_croisiere_s'amuse Posted May 15 #1 Share Posted May 15 I was just looking at the Sea/Sky/Star class amenities chart, and I noticed that complimentary room service was nowhere to be found. I also clicked on the "See all amenities" button that takes you to the FAQ ... still nothing. 🫤 I could have sworn that the service fee for room service was waived for Grand Suites and above, although admittedly we don't do room service much and we don't always sail in suites, so it's been some time since I've ordered from a suite. Is my memory failing me? Or has this perk been removed? Or is it just another case of Royal's stellar website quality? 🙄 Link to comment Share on other sites More sharing options...
Anton Posted May 15 #2 Share Posted May 15 Scroll down towards the bottom. https://www.royalcaribbean.com/faq/questions/what-are-the-benefits-of-the-suites-program Link to comment Share on other sites More sharing options...
la_croisiere_s'amuse Posted May 15 Author #3 Share Posted May 15 Thanks Anton! This is the FAQ link I was talking about, where it isn't listed: What benefits are included in each Royal Suite Class Tier? | Royal Caribbean Cruises So yeah, looks like a case of Royal's world-class website again. 😣 Good to know I'm not losing my mind, though! Link to comment Share on other sites More sharing options...
luckyinpa Posted June 20 #4 Share Posted June 20 seems like no free room service for even sky class anymore. copied from another forum: "I just had a nice long chat about the *NEW* Room Service policy. As per RCCL Executives, Room Service will only be complentary in Star Class. I know there is going to be a ton of disappointment surrounding this and I apologize on behalf of Royal Caribbean. It appears as if it wasn’t rolled out clearly amongst the staff within Royal Caribbean. " Link to comment Share on other sites More sharing options...
smokeybandit Posted June 20 #5 Share Posted June 20 I'm not sure I believe that. 2 Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted June 20 #6 Share Posted June 20 I just looked and it still shows as a perk in the suites program. Not that the website is without error but I'd be surprised if they cut that and left it on the website. 1 Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted June 20 #7 Share Posted June 20 One of the perks is ordering room service off the MDR menu. Does anyone know, if you have the UDP, could order from Chops for room service? Link to comment Share on other sites More sharing options...
Ken at the beach Posted June 21 #8 Share Posted June 21 3 hours ago, Tree_skier said: One of the perks is ordering room service off the MDR menu. Does anyone know, if you have the UDP, could order from Chops for room service? Only Star class can order from Specialty. 1 Link to comment Share on other sites More sharing options...
Rare A&L_Ont Posted June 21 #9 Share Posted June 21 Maybe this is the new Pizza Gate story of 2024. We read that it was being charged as well and that it hadn’t been rolled out earlier in the year as expected. Who knows if it is true or not, but with RC it wouldn’t surprise me. 1 Link to comment Share on other sites More sharing options...
NorthStarStateCruiser Posted June 21 #10 Share Posted June 21 Some folks on another social media site have been posting correspondence with the executive office on this matter. Here are a couple of the snapshots. So it does appear that they are no longer waiving the service charge for room service for Sky class suites on ships that are a part of the Royal Suite Class (Oasis, Quantum, and Icon). For the second email, it also appears that MDR ordering will also be removed as a benefit from the Royal Suite Class ships. What isn't entirely clear is whether the waiver no longer exists for GS and above for the rest of the fleet. The benefit still exists in the list linked below. https://www.royalcaribbean.com/faq/questions/what-are-the-benefits-of-the-suites-program There seems to be some mention regarding gratuities within the first email being the reason why they are no longer making it complementary, but if gratuity for the staff is the sole reason for the change, the service charge should still be waived and they can charge a smaller fee which is 100% gratuity for the staff. 1 1 Link to comment Share on other sites More sharing options...
smokeybandit Posted June 21 #11 Share Posted June 21 Still seems quite fuzzy to me 3 Link to comment Share on other sites More sharing options...
DigiPro Posted June 21 #12 Share Posted June 21 I think there is definitely some confusion at RCI. I wrote to Mr. Bayley expressing my concern over this change. Apparently he is receiving complaints from others, as well. Nonetheless, this was his response. 2 Link to comment Share on other sites More sharing options...
Rare orville99 Posted June 21 #13 Share Posted June 21 25 minutes ago, NorthStarStateCruiser said: What isn't entirely clear is whether the waiver no longer exists for GS and above for the rest of the fleet. We did a B2B on Adventure in April in a GS, and ordered room service from the MDR at least 7 times over the course of the cruise. There were no room service charges added to our invoices. We have also ordered from the MDR on Oasis class ships when staying in a GS with zero room service charges. We have, however, occasionally encountered a clueless room service order taker who didn't know that a GS is in fact a full suite, and resisted letting us order from the MDR menu until he "cleared" it with his boss.🙄🥴 3 Link to comment Share on other sites More sharing options...
smokeybandit Posted June 21 #14 Share Posted June 21 7 minutes ago, orville99 said: We have, however, occasionally encountered a clueless room service order taker who didn't know that a GS is in fact a full suite, and resisted letting us order from the MDR menu until he "cleared" it with his boss Not really uncommon actually. I even occasionally get charged for regular room service, despite noting I'm in a suite (though the concierge happily takes care of it) 2 Link to comment Share on other sites More sharing options...
NorthStarStateCruiser Posted June 21 #15 Share Posted June 21 2 hours ago, DigiPro said: I think there is definitely some confusion at RCI. I wrote to Mr. Bayley expressing my concern over this change. Apparently he is receiving complaints from others, as well. Nonetheless, this was his response. What exactly was you question in the email? Technically the Royal Suite Class benefits have not changed as complementary room service hasn't been a stated perk under the Sky class benefit list, at least for some time now. There are basically 4 facets to this : 1. For Royal Suite Class ships (Oasis, Quantum, Icon): Whether there is now a service charge for room service for Sky class suites. 2. For Royal Suite Class ships (Oasis, Quantum, Icon): Whether MDR menu items are available for ordering for Sky class suites. 3. For non-Royal Suite Class ships (Freedom, Vision, Radiance, Voyager): Whether there is now a room service charge for full suites (GS and above) and upper suites (Royal and Villa). 4. For non-Royal Suite Class ships (Freedom, Vision, Radiance, Voyager): Whether MDR menu items are available for ordering for full suites (GS and above) and upper suites (Royal and Villa). Clarification is needed on all 4 of these. 1 Link to comment Share on other sites More sharing options...
Rare orville99 Posted June 21 #16 Share Posted June 21 16 minutes ago, NorthStarStateCruiser said: Clarification is needed on all 4 of these. In our experience (and we do 8-10 cruises a year in RCL Grand Suites on both Royal Suite and non-Royal Suite classes, and order room service from the MDR on ~50% of our days on board), our answers would be: 1) No 2) Yes 3) No, and 4) Yes 1 Link to comment Share on other sites More sharing options...
DigiPro Posted June 21 #17 Share Posted June 21 Although I have not cruised as frequently as Orville99, my experiences have been the same. And my question was basically number 1: Whether there is now a service charge for room service for Sky class suites. We always stay in Grand Suites and above, and almost always order room service breakfast from the MDR menu. We’ve never been charged before (and of course we tip appropriately). It’s not about the actual fee. If I can afford the suite, I can afford the fee. It’s about a perk that I previously had as a suite passenger possibly being taken away, given how much I am paying for my upcoming Owners Suite. 4 Link to comment Share on other sites More sharing options...
NorthStarStateCruiser Posted June 21 #18 Share Posted June 21 3 hours ago, orville99 said: In our experience (and we do 8-10 cruises a year in RCL Grand Suites on both Royal Suite and non-Royal Suite classes, and order room service from the MDR on ~50% of our days on board), our answers would be: 1) No 2) Yes 3) No, and 4) Yes Thanks for the insight. It's my understanding that this potential change was communicated to onboard staff very recently, so we need some confirmation from folks onboard ships today. Link to comment Share on other sites More sharing options...
Rare orville99 Posted June 21 #19 Share Posted June 21 (edited) 38 minutes ago, NorthStarStateCruiser said: Thanks for the insight. It's my understanding that this potential change was communicated to onboard staff very recently, so we need some confirmation from folks onboard ships today. I tend not to overreact to rumors, especially those that involve RCL. We will be on Adventure for a B3B in two weeks, and I thoroughly expect nothing to have changed with their suites program. Edited June 21 by orville99 1 Link to comment Share on other sites More sharing options...
Cruising89143 Posted August 10 #20 Share Posted August 10 Reserrecting this thread. We’re currently on the Anthem out of Southampton. We’re in an OS and there has been no charge for room service. Other than the gratuity that we hand the delivery person, we have had zero charges. We were also not charged in April or May on the NV either. 2 Link to comment Share on other sites More sharing options...
firefly333 Posted August 10 #21 Share Posted August 10 On 6/21/2024 at 6:28 AM, A&L_Ont said: Maybe this is the new Pizza Gate story of 2024. We read that it was being charged as well and that it hadn’t been rolled out earlier in the year as expected. Who knows if it is true or not, but with RC it wouldn’t surprise me. And yet carnival added 2 pay for pizza to their pizza offerings, and not a whimper over there. Just royal folks had fits over the idea of adding new pizza not free. The 2 they added were some kind of Korean bbq and another I saw on their menu. No one from carnival complained. So odd the different reactions. Link to comment Share on other sites More sharing options...
Rare orville99 Posted August 10 #22 Share Posted August 10 4 hours ago, Cruising89143 said: Reserrecting this thread. We’re currently on the Anthem out of Southampton. We’re in an OS and there has been no charge for room service. Other than the gratuity that we hand the delivery person, we have had zero charges. We were also not charged in April or May on the NV either. On 6/21/2024 at 2:49 PM, orville99 said: I tend not to overreact to rumors, especially those that involve RCL. We will be on Adventure for a B3B in two weeks, and I thoroughly expect nothing to have changed with their suites program. We just got off of a 22 night B3B on Adventure in a GS and ordered room service from the MDR menu on more than a third of the nights and about a half dozen lunches and breakfasts. There was never a fee on any of those orders. 1 1 Link to comment Share on other sites More sharing options...
TeeRick Posted August 10 #23 Share Posted August 10 Thanks @orville99. We will be on Indy in a GS. We tend to order RS for breakfast on port days so no fee except tipping of course. And RS ordered from the MDR menu (no CK unfortunately) will also be included. All that being said, if I'm in a GS I'm not too worried if I had to pay a fee for RS in the GS (Grand Scheme) of things! 2 Link to comment Share on other sites More sharing options...
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