Assistance at Embarkation/Disembarkation at Pier 91 in Seattle

[ontheweb]

2 hours ago, Spoiltblonde said:

Thank you!  Yes, it is a hard lesson learned.  Glad I booked an inside room versus a balcony or pricier option...ha!  🙂  

I am glad you took that in the spirit that I posted it. There are some who might have become quite defensive. I hope others also learn from your experience.

 

🤞 for you that Princess helps you and your son out with a substitute cruise without too much of a financial penalty.

 

[Spoiltblonde]

Thank you to everyone for all of the information and happy thoughts regarding this unfortunate incident...hopefully the information shared on this thread will help others who may face a similar situation and/or need wheelchair assistance.

 

To provide an update:  My son's orthopedic specialist stated that he cannot travel and after an MRI a couple of days ago, his fracture is larger than originally thought.  The good news is that he will not require surgery but he is in a leg cast for quite awhile.  

 

As far as trying to move my reservation, I called and called and called Princess Customer Service.  My experience varied greatly from a couple of very unfriendly/unhelpful agents to a few compassionate representatives and then some agents that were in-between.  Needless to say that after countless calls to Princess, I was able to obtain an email address where I could send my pictures/x-ray/doctor note.  After a couple of days, I received a phone call from a compassionate Customer Service rep that was able to move my booking to next July!  I realize that Princess did not have to do this...but I am very thankful for this "exception to the rule" where they have made me a life long customer in the process.  With the cruise moved to next year, they did require that I take Princess cruise protection which I happily agreed to!  

[ontheweb]

38 minutes ago, Spoiltblonde said:

Thank you to everyone for all of the information and happy thoughts regarding this unfortunate incident...hopefully the information shared on this thread will help others who may face a similar situation and/or need wheelchair assistance.

 

To provide an update:  My son's orthopedic specialist stated that he cannot travel and after an MRI a couple of days ago, his fracture is larger than originally thought.  The good news is that he will not require surgery but he is in a leg cast for quite awhile.  

 

As far as trying to move my reservation, I called and called and called Princess Customer Service.  My experience varied greatly from a couple of very unfriendly/unhelpful agents to a few compassionate representatives and then some agents that were in-between.  Needless to say that after countless calls to Princess, I was able to obtain an email address where I could send my pictures/x-ray/doctor note.  After a couple of days, I received a phone call from a compassionate Customer Service rep that was able to move my booking to next July!  I realize that Princess did not have to do this...but I am very thankful for this "exception to the rule" where they have made me a life long customer in the process.  With the cruise moved to next year, they did require that I take Princess cruise protection which I happily agreed to!  

And that shows what good customer service will accomplish as you said they have made you a "life long customer". I don't imagine you would be saying that if they just flat out denied you.

 

Wishing the best for your son. No surgery sounds good.

 

And thanks for the update.

[arizonaperson]

@Spoiltblonde thanks for coming back and letting us know how it all unfolded for you. So glad that you will have a cruise next July to look forward to and that your son’s healing process goes well.

Glad insurance for “ new” cruise was added,a little more peace of mind -if Life “ stuff” happens before July 2025.

Edited July 11 by arizonaperson

[cr8tiv1]

I was looking for a place to add this link.  This seems like a good time.  You have a good doctor and must feel very relieved that he was able to provide you with good medical advice (can't cruise this year) and that no further surgery is required.  But...there goes your son's entire summer vacation!  He is young, he will bounce back.  

 

It only took one cruise without insurance for me to learn my lesson.  I am pleased to hear that Princess came through for you.  Your approach was level headed and Customer Service was compassionate.  This was the "old" Princess, but happy to see that Princess still has it hidden in her back pocket.

 

https://apple.news/At6vIKVaJS16L0OxyXI3NBQ

[1025cruise]

I'm glad that it worked out for you and hope for a speedy recovery for your son.

[Ferry_Watcher]

So happy that is worked out for you.  I have been hoping for a positive update.

[ontheweb]

38 minutes ago, Ferry_Watcher said:

So happy that is worked out for you.  I have been hoping for a positive update.

And maybe some day in the future you can check her and her son (no longer in a cast) into their Norwegian Alaska cruise ship. 😊