momeagle36 Posted July 14 #1 Share Posted July 14 I am one of hundreds of people owed a refund from Sandras cruise tours. 9 months later and still nothing. A months long investigation has determined she is not truthful, she was refunded in full minus about $7.50 USD per person from the tour operator. Despite what she is telling everyone she kept our money and is spending it in the Casino. https://consumerrescue.org/cruise-fiascos/carnival-cruise-missed-greenland-excursion-refund/ 6 3 Link to comment Share on other sites More sharing options...
fvandewouwer Posted July 14 #2 Share Posted July 14 I am one of her victims to and she is still selling excursions for the Carnival Panorama october 12th 2024 please warn everyone who is on that cruise not to buy a hotel package of an excursions, things might go wrong and you end up with loosing a lot of money. There are several videos on youtube telling this story this is one of them also you can read https://cruiseradio.net/tour-operator-leaves-carnival-cruise-passengers-without-refunds-after-cancellation/?fbclid=IwZXh0bgNhZW0CMTAAAR1Wv-8nkOPjG9jSgELClltldkfnQiM7ke2QFiIqyebrhxbeM9mrTtiNPIE_aem_LANfMxVRwE-gnpSqPKi5Hg 3 1 Link to comment Share on other sites More sharing options...
Rare ninjacat123 Posted July 14 #3 Share Posted July 14 (edited) We experienced issues with Sandra’s Cruise Tours on our Carnival cruise that ported in Santorini and fortunately we made it back to the ship. I emailed her about the issues and she responded that she would address these issues. After reading this post, I would never book with her again. Thanks for posting!👍 Edited July 14 by ninjacat123 4 1 Link to comment Share on other sites More sharing options...
Rare BlerkOne Posted July 14 #4 Share Posted July 14 I booked once with her years ago, only got a partial refund when a cruise was canceled - I had to pay her refund fees and a reverse exchange rate, and have never considered her again. I don't doubt that she has some satisfied customers. She also has a tendency to rally the satisfied customers to defend her. Kind of a mob mentality. 3 1 Link to comment Share on other sites More sharing options...
Rare ninjacat123 Posted July 14 #5 Share Posted July 14 2 hours ago, BlerkOne said: I booked once with her years ago, only got a partial refund when a cruise was canceled - I had to pay her refund fees and a reverse exchange rate, and have never considered her again. I don't doubt that she has some satisfied customers. She also has a tendency to rally the satisfied customers to defend her. Kind of a mob mentality. After my experience I was told about a page dedicated to Sandra’s shortcomings on the site that shall not be named. Seems like she’s mad a lot of people upset. Like you said, enough people have had positive experiences so she’s still in business 🤷🏻♀️ 2 Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted July 15 #6 Share Posted July 15 7 hours ago, ninjacat123 said: After my experience I was told about a page dedicated to Sandra’s shortcomings on the site that shall not be named. Seems like she’s mad a lot of people upset. Like you said, enough people have had positive experiences so she’s still in business 🤷🏻♀️ I immediately thought of you when I saw her name - just reading your experience w/her during your Med cruise last year caused me anxiety. 3 Link to comment Share on other sites More sharing options...
mz-s Posted July 15 #7 Share Posted July 15 Is a credit card chargeback not an option for you? Or if you paid via PayPal - a PayPal dispute? 1 Link to comment Share on other sites More sharing options...
vwrestler171 Posted July 15 #8 Share Posted July 15 I can't believe she is still in business. Yes, there will be good, but when people see the bad and her doing everything she can to avoid the refunds, you would think she wouldn't keep getting new customers. 3 Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted July 15 #9 Share Posted July 15 What sets people and companies apart is how things are handled in tough times, in good times it is really easy. I was on this cruise, she got off at the first stop, which should have been a preamble to customer complaint resolutions that would follow. If anyone is interested, there more than a couple of threads of this “experience”. Living it live, there was a significant amount of “emotion” in the discussions on the ship. 2 Link to comment Share on other sites More sharing options...
hapytobehr Posted July 15 #10 Share Posted July 15 (edited) And this is why I only book through the cruise lines Edited July 15 by hapytobehr 3 Link to comment Share on other sites More sharing options...
mz-s Posted July 15 #11 Share Posted July 15 You can say "do your research" but when an unscrupulous business like this has an army of (possibly fake) people singing their praises it is tough to make a smart decision. So yes, it isn't a bad idea to book your tours only through the cruise line - especially when you have a lack of trusted firsthand recommendations, or if you're unfamiliar with the port of call. When all you have to go by is internet advice, you can be led astray quite easily by someone who wants to do so. 3 Link to comment Share on other sites More sharing options...
Rare BlerkOne Posted July 15 #12 Share Posted July 15 5 hours ago, mz-s said: Is a credit card chargeback not an option for you? Or if you paid via PayPal - a PayPal dispute? She no longer accepts credit cards (I wonder why?). Payment is by Zelle or perhaps check. Zelle is something else I refuse to use. 6 Link to comment Share on other sites More sharing options...
mz-s Posted July 15 #13 Share Posted July 15 (edited) 16 minutes ago, BlerkOne said: She no longer accepts credit cards (I wonder why?). Payment is by Zelle or perhaps check. Zelle is something else I refuse to use. Yeah I would never pay anybody via an irreversible payment method unless it was face-to-face. Zelle is like giving someone cash. There is no recourse. Shady... Edited July 15 by mz-s 2 Link to comment Share on other sites More sharing options...
staceyglow Posted July 15 #14 Share Posted July 15 6 hours ago, mz-s said: Is a credit card chargeback not an option for you? Or if you paid via PayPal - a PayPal dispute? If I am not mistaken, she fought the charge backs, and changed the refund policy on her website to show the credit card companies that no one was owed a refund. 4 Link to comment Share on other sites More sharing options...
mz-s Posted July 15 #15 Share Posted July 15 3 minutes ago, staceyglow said: If I am not mistaken, she fought the charge backs, and changed the refund policy on her website to show the credit card companies that no one was owed a refund. And she's still getting new clients? Not to victim blame, but at a certain point... 2 Link to comment Share on other sites More sharing options...
fvandewouwer Posted July 15 #16 Share Posted July 15 2 hours ago, staceyglow said: If I am not mistaken, she fought the charge backs, and changed the refund policy on her website to show the credit card companies that no one was owed a refund. Yes she changed refundable into non refundable thst is why through a charge back is hard to succeed, Cc Cy sees "non refundable " that is all they look at and refuse the refund. 2 Link to comment Share on other sites More sharing options...
john91498 Posted July 15 #17 Share Posted July 15 Is this the woman on youtube that was partying while several of her guests were left behind on the dock? Link to comment Share on other sites More sharing options...
Pyxie Posted July 15 #18 Share Posted July 15 34 minutes ago, john91498 said: Is this the woman on youtube that was partying while several of her guests were left behind on the dock? No, different person. 1 Link to comment Share on other sites More sharing options...
fvandewouwer Posted July 16 #19 Share Posted July 16 5 hours ago, d9704011 said: Didn't you start a thread about this same topic last year and it was locked? Yes I did, back then we only knew a few things and what happened on the Greenland cruise but now when people started digging we learned a lot more about her so called business. for ex. I called the Greenland excursion bureau and some other people in Greenland and I found out she never paid the vendor so she kept everyone's money. For the other excursion she did get the money back less a small amount pp Another person of our growing FB group started digging on herself and learned that she has no licence no insurance and she is not bonded you take a high risk booking with her. This all caused people a lot of money but also time and pain. We just want to warn people that she is under investigation so you take a high risk doing business with her. Side note:I got my money back because I won my CC claim a lot of us have never seen any dime or lost their claim. 1 2 Link to comment Share on other sites More sharing options...
Rare ontheweb Posted July 16 #20 Share Posted July 16 12 hours ago, fvandewouwer said: I am on that cruise snd on this roll call and I did put a very polite warning about her tours and practice, I received a warning from CC. and my message got deleted. I am trying to figure out how to reach the CC moderator because I do not understand why my message was refused. If someone can help me, thst would be great because I do not find a way to reach out to the mod. You might try community@cruisecritic.com 1 Link to comment Share on other sites More sharing options...
momeagle36 Posted July 16 Author #21 Share Posted July 16 22 hours ago, mz-s said: Is a credit card chargeback not an option for you? Or if you paid via PayPal - a PayPal dispute? We have tried to file a credit card chargeback but she sent them documents that were heavily redacted and the changed terms of service which she changed after she left the ship in Canada. 1 Link to comment Share on other sites More sharing options...
Rare ontheweb Posted July 16 #22 Share Posted July 16 12 hours ago, d9704011 said: Oh, I thought you meant that the mods should post some sort of warning; I guess you're suggesting that the mods should leave posted warnings on CC. Maybe... but I think it is more likely this thread will soon be locked as comments become more vitriolic and fact-light. I just thought they are being inconsistent. They have allowed this thread. There is a thread in the Northern European section where someone says not to use some tour consolidator that is ongoing. But they censored it in a roll call. Roll calls especially often have posts about tours. This is not a TA about whom are not allowed to be mentioned whether positive or negative. Link to comment Share on other sites More sharing options...
momeagle36 Posted July 16 Author #23 Share Posted July 16 13 hours ago, john91498 said: Is this the woman on youtube that was partying while several of her guests were left behind on the dock? No this is a different person that is scamming people. Link to comment Share on other sites More sharing options...
Rare ontheweb Posted July 16 #24 Share Posted July 16 14 hours ago, fvandewouwer said: I am on that cruise snd on this roll call and I did put a very polite warning about her tours and practice, I received a warning from CC. and my message got deleted. I am trying to figure out how to reach the CC moderator because I do not understand why my message was refused. If someone can help me, thst would be great because I do not find a way to reach out to the mod. If you are able to contact them and get a response, please share it with the rest of us who have been following your tale. 1 Link to comment Share on other sites More sharing options...
fvandewouwer Posted July 16 #25 Share Posted July 16 2 hours ago, momeagle36 said: We have tried to file a credit card chargeback but she sent them documents that were heavily redacted and the changed terms of service which she changed after she left the ship in Canada. there is much more information now, is it possible to try to put in your claim again ? you will find a detailed and very sufficient article on consumer rescue.org afther that the storty exploded cruise mummy, la lido loco, semiprocruiser.com, cruise hive, doug parker, cruise radio are all talking about her scam even John Heald answered how sorry he felt about what happened. surely if you send the information from consumer rescue.org they cannot unsee what is going on. I am not sure if the moderator of CC will allow this post, you can reach out for help if you need. 1 Link to comment Share on other sites More sharing options...
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