Shneumann Posted August 19 #1 Share Posted August 19 Hello all, My parents are leaving on a cruise 9/8 and my mother, who is a caretaker for her parents, just found out that her father is extremely ill and most likely, only has a few weeks. My parents would like to postpone their cruise - does RC allow for anything like that or will they lose their fare? The doctor said she would write a letter, confirming. Link to comment Share on other sites More sharing options...
Another_Critic Posted August 19 #2 Share Posted August 19 (edited) They would get no refund from Royal Caribbean when cancelling, except for taxes/fees, pre-paid gratuities, and cruise planner purchases, if applicable. They would have to submit an insurance claim, assuming they have travel insurance. Another option is you can replace your mother on the booking with another person, as long as your father remains on the booking (father could sail with another person, solo, or be a no show). Edited August 19 by Another_Critic Link to comment Share on other sites More sharing options...
Shneumann Posted August 19 Author #3 Share Posted August 19 Thank you so much! Link to comment Share on other sites More sharing options...
Another_Critic Posted August 19 #4 Share Posted August 19 Your parents can also call the cruise line (if booked direct) or their travel agent and explain the situation. Link to comment Share on other sites More sharing options...
reallyitsmema Posted August 19 #5 Share Posted August 19 (edited) 2 hours ago, Shneumann said: Hello all, My parents are leaving on a cruise 9/8 and my mother, who is a caretaker for her parents, just found out that her father is extremely ill and most likely, only has a few weeks. My parents would like to postpone their cruise - does RC allow for anything like that or will they lose their fare? The doctor said she would write a letter, confirming. Did your Mom check her booking to see if she bought any kind of insurance that might help her cancel or reschedule? Even check to see if the credit card she paid with has any travel insurance associated with it. Edited August 19 by reallyitsmema Link to comment Share on other sites More sharing options...
pcur Posted August 19 #6 Share Posted August 19 I found RCCL very, very compassionate when my husband passed in 2021. They allowed me to choose from moving my booking to another cruise, refunds, or FCC. I suggest you have the doctor's documentation available when you first contact RCCL. 2 Link to comment Share on other sites More sharing options...
Sunshine3601 Posted August 19 #7 Share Posted August 19 1 hour ago, pcur said: I found RCCL very, very compassionate when my husband passed in 2021. They allowed me to choose from moving my booking to another cruise, refunds, or FCC. I suggest you have the doctor's documentation available when you first contact RCCL. Sorry for your loss. Royal was very compassionate during the restart after pandemic. Hopefully for the OP they will also be compassionate. When within 30 day period is moving the sailing for $100 pp penalty an option? Link to comment Share on other sites More sharing options...
firefly333 Posted August 19 #8 Share Posted August 19 2 minutes ago, Sunshine3601 said: Sorry for your loss. Royal was very compassionate during the restart after pandemic. Hopefully for the OP they will also be compassionate. When within 30 day period is moving the sailing for $100 pp penalty an option? No has to be before final payment. I've lost 2 cruises. No recourse my TA said. 1 Link to comment Share on other sites More sharing options...
Ken at the beach Posted August 19 #9 Share Posted August 19 16 minutes ago, Sunshine3601 said: When within 30 day period is moving the sailing for $100 pp penalty an option? The ability to change for a fee ends at final payment date. 1 Link to comment Share on other sites More sharing options...
nelblu Posted August 19 #10 Share Posted August 19 2 hours ago, reallyitsmema said: Did your Mom check her booking to see if she bought any kind of insurance that might help her cancel or reschedule? Even check to see if the credit card she paid with has any travel insurance associated with it. They might examine the mode of payments as travel credit cards also have trip cancellation/interruption insurance. Link to comment Share on other sites More sharing options...
Ken at the beach Posted August 19 #11 Share Posted August 19 I have mixed feelings on this. On one hand it is nice to see Royal be compassionate in certain situations but on the other hand this is what insurance is designed for, if you choose to save a few $ by not purchasing the insurance then there should be consequences. On the other hand, when Royal offers these compassionate solutions it's an added cost that ultimately gets passed on to everyone. Also it is no one person making the decisions so 2 people in similar situations could receive completely different responses thusly creating an inequity in how guests are treated. 10 Link to comment Share on other sites More sharing options...
MommaBear55 Posted August 19 #12 Share Posted August 19 Her travel insurance should handle refunding her. If she neglected to purchase that, perhaps the credit card she used to pay has some travel benefits she was unaware of. Link to comment Share on other sites More sharing options...
pcur Posted August 22 #13 Share Posted August 22 I have always preferred to get FCCs or move deposit money to another cruise, instead of refunds. I first contacted RCCL after my husband passed to see about doing this. I really did not want to be reimbursed, and wanted to know what my options were. RCCL responded immediately and gave me the options I had, including refunds. I chose not to get refunds. Had their response been different, I would then have moved to travel insurance as my next option. As I've posted many times on this board, I advocate annual insurance with credit card travel insurance as a back-up. I didn't have to use this option as RCCL worked with me and my travel agent at the time to move money to other cruises, or obtain FCC's. Link to comment Share on other sites More sharing options...
cruiseboy89130 Posted August 22 #14 Share Posted August 22 On 8/20/2024 at 12:19 AM, Ourusualbeach said: Also it is no one person making the decisions so 2 people in similar situations could receive completely different responses thusly creating an inequity in how guests are treated I totally don't see a problem there - some are lucky - some are not..... Link to comment Share on other sites More sharing options...
Another_Critic Posted August 22 #15 Share Posted August 22 10 hours ago, pcur said: As I've posted many times on this board, I advocate annual insurance with credit card travel insurance as a back-up. As I don't recall what you've posted in the past, is your annual policy only for medical or also trip cancellation, etc.? It looks like GeoBlue is only for medical, but other companies include trip cancellation, etc. but of course at a higher cost. I had GeoBlue included with my employer provided health insurance, but no longer have that since retirement. I'm leaning toward GeoBlue Trekker Essential or Trekker Choice combined with my Chase Sapphire Preferred travel insurance. Link to comment Share on other sites More sharing options...
pcur Posted August 24 #16 Share Posted August 24 On 8/22/2024 at 9:48 AM, Another_Critic said: As I don't recall what you've posted in the past, is your annual policy only for medical or also trip cancellation, etc.? It looks like GeoBlue is only for medical, but other companies include trip cancellation, etc. but of course at a higher cost. I had GeoBlue included with my employer provided health insurance, but no longer have that since retirement. I'm leaning toward GeoBlue Trekker Essential or Trekker Choice combined with my Chase Sapphire Preferred travel insurance. I believe in 2021 we had Allianz, and I switched to GeoBlue in 2022. If I have a problem with a cruise, I always go to the cruise line first, then insurance. Plus, I always have Chase Sapphire's trip interruption and cancellation as a back-up option. Not ever having submitted a claim, I don't know the specifics. The flexibility RCCL showed me might be because it happened early in 2021, and maybe they had more incentive to keep the money and give credit instead. 1 Link to comment Share on other sites More sharing options...
Ken at the beach Posted August 24 #17 Share Posted August 24 15 minutes ago, pcur said: The flexibility RCCL showed me might be because it happened early in 2021, and maybe they had more incentive to keep the money and give credit instead. 2021 had entirely different policies and were indeed very flexible. Much different in today's environment. Link to comment Share on other sites More sharing options...
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