Lyndonn Posted Tuesday at 05:45 PM #1 Share Posted Tuesday at 05:45 PM Will a refundable credit balance on the closing folio balance be returned to the credit card used? thank you 😃 Link to comment Share on other sites More sharing options...
Rare startedwithamouse Posted Tuesday at 05:51 PM #2 Share Posted Tuesday at 05:51 PM 6 minutes ago, Lyndonn said: Will a refundable credit balance on the closing folio balance be returned to the credit card used? thank you 😃 Princess mails a check. 1 Link to comment Share on other sites More sharing options...
dreaminofcruisin Posted Tuesday at 05:53 PM #3 Share Posted Tuesday at 05:53 PM ...and it may or may not say "Princess Cruises" on the return address. Just in case it doesn't, watch what you think might be junk mail.... Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted Tuesday at 05:59 PM #4 Share Posted Tuesday at 05:59 PM 4 minutes ago, dreaminofcruisin said: ...and it may or may not say "Princess Cruises" on the return address. Just in case it doesn't, watch what you think might be junk mail.... Yes, this ^^^ The check will be from Bottomline Technologies and it does look like junk mail. 1 Link to comment Share on other sites More sharing options...
Rare Paula_MacFan Posted Tuesday at 06:12 PM #5 Share Posted Tuesday at 06:12 PM (edited) Here's the return address for folio credit refund which will come in the mail in the form of a paper check. We've gotten 2 so far this year so this is current as of last month. Edited Tuesday at 06:14 PM by Paula_MacFan 2 Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted Tuesday at 06:34 PM #6 Share Posted Tuesday at 06:34 PM You can also gave them give you cash on the last night of the cruise. Link to comment Share on other sites More sharing options...
EDDY0827 Posted Tuesday at 06:37 PM #7 Share Posted Tuesday at 06:37 PM 3 minutes ago, Arizona Wildcat said: You can also gave them give you cash on the last night of the cruise. Up to $25 USD. 1 Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted Tuesday at 06:41 PM #8 Share Posted Tuesday at 06:41 PM My refund took 2 weeks. I was shocked! 2 Link to comment Share on other sites More sharing options...
dreaminofcruisin Posted Tuesday at 07:11 PM #9 Share Posted Tuesday at 07:11 PM 35 minutes ago, Arizona Wildcat said: You can also gave them give you cash on the last night of the cruise. 32 minutes ago, EDDY0827 said: Up to $25 USD. YMMV on this. We have gotten cash (actually up to $50) and we have been told No...they don't do that and they 'never' have..... 🤷♀️ 1 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted Tuesday at 07:14 PM #10 Share Posted Tuesday at 07:14 PM Princess Cruises...consistently inconsistent! 2 Link to comment Share on other sites More sharing options...
whatcruiseisnext Posted Tuesday at 08:37 PM #11 Share Posted Tuesday at 08:37 PM 1 hour ago, EDDY0827 said: Up to $25 USD. 2 hours ago, Arizona Wildcat said: You can also gave them give you cash on the last night of the cruise. On the Emerald in June, they would not do that saying they give no refunds for unused OBC that is refundable, and a check would be mailed. We disembarked on July 3. We haven't received a check yet. When I questioned, I was told they only refund credit over $25. New policy Link to comment Share on other sites More sharing options...
M&L-Colorado Posted Tuesday at 10:14 PM #12 Share Posted Tuesday at 10:14 PM I'm 7-1/2 weeks post cruise. Still waiting for check. Called the normal phone and she said she would note it and let accounting know. Anyone know a direct number to accounting or any other department that would be in the know to talk to? Link to comment Share on other sites More sharing options...
Lyndonn Posted Wednesday at 02:44 AM Author #13 Share Posted Wednesday at 02:44 AM Thank you all for your replies. It appears that our refundable balance is posted as a FCC in our Captain’s Circle account. This does not seem right, it should have been returned to us by either credit card return or check. Link to comment Share on other sites More sharing options...
Donwoods123 Posted Wednesday at 05:42 PM #14 Share Posted Wednesday at 05:42 PM 20 hours ago, whatcruiseisnext said: On the Emerald in June, they would not do that saying they give no refunds for unused OBC that is refundable, and a check would be mailed. We disembarked on July 3. We haven't received a check yet. When I questioned, I was told they only refund credit over $25. New policy That happened to us around 2 years ago. When I asked CS about it, Princess said that any OBC less than $25 goes to "charity". 1 Link to comment Share on other sites More sharing options...
IrieBajan54 Posted Wednesday at 07:10 PM #15 Share Posted Wednesday at 07:10 PM 20 hours ago, M&L-Colorado said: I'm 7-1/2 weeks post cruise. Still waiting for check. Called the normal phone and she said she would note it and let accounting know. Anyone know a direct number to accounting or any other department that would be in the know to talk to? I got of a cruise on August 24th. Got the check 17 days later. 1 Link to comment Share on other sites More sharing options...
Go-Bucks! Posted Friday at 02:49 AM #16 Share Posted Friday at 02:49 AM On 9/24/2024 at 4:37 PM, whatcruiseisnext said: On the Emerald in June, they would not do that saying they give no refunds for unused OBC that is refundable, and a check would be mailed. We disembarked on July 3. We haven't received a check yet. When I questioned, I was told they only refund credit over $25. New policy Last December on the Ruby, they wouldn't give me my $14 refundable credit...they said it would be mailed. But after waiting 4 weeks, I had to call Princess twice before I received the check 8 weeks later. I think they're hoping people will give up and they get additional revenue. Link to comment Share on other sites More sharing options...
dockman Posted Friday at 08:36 AM #17 Share Posted Friday at 08:36 AM On 9/25/2024 at 5:14 AM, M&L-Colorado said: I'm 7-1/2 weeks post cruise. Still waiting for check. Called the normal phone and she said she would note it and let accounting know. Anyone know a direct number to accounting or any other department that would be in the know to talk to? i was told i had a $50 refund from a july 6 cruise....was told it would be given back via my credit card...still waiting two months later.... Link to comment Share on other sites More sharing options...
Abercrombie2019 Posted Friday at 01:18 PM #18 Share Posted Friday at 01:18 PM 4 hours ago, dockman said: i was told i had a $50 refund from a july 6 cruise....was told it would be given back via my credit card...still waiting two months later.... We've always received a cheque from Bottomline Technologies (see post #5 above). If you haven't received anything after two months, I would call. Link to comment Share on other sites More sharing options...
dockman Posted Saturday at 12:58 AM #19 Share Posted Saturday at 12:58 AM 11 hours ago, Abercrombie2019 said: We've always received a cheque from Bottomline Technologies (see post #5 above). If you haven't received anything after two months, I would call. yep...i did specifically ask the gal onboard why not a check but she insisted it would go on my credit card...it was a refund of some of the port taxes....i am not in usa now and dread the idea of calling as that can be a real hassle... Link to comment Share on other sites More sharing options...
dockman Posted Saturday at 02:36 AM #20 Share Posted Saturday at 02:36 AM 1 hour ago, dockman said: yep...i did specifically ask the gal onboard why not a check but she insisted it would go on my credit card...it was a refund of some of the port taxes....i am not in usa now and dread the idea of calling as that can be a real hassle... checked with friend who gets my mail in usa and sure enough there was a check that he had put in junk mail pile...wonder how many checks get thrown in trash and people forget or don't want the hassle of dealing with it....i suspect it is a big number....why they can't just put the refund back on the credit card it was charged on ??? 1 Link to comment Share on other sites More sharing options...
Rare PescadoAmarillo Posted Saturday at 12:36 PM #21 Share Posted Saturday at 12:36 PM We got one last week for a March 27 cruise. We really weren’t expecting one because the refundable amount remaining was less than $25 and DH never went to the front desk to collect it. But, just as sometimes Princess adds charges after the end of the cruise, in this case they removed one and the check was for $29. Their accounting methods are madness. Link to comment Share on other sites More sharing options...
latebloomer56 Posted Saturday at 12:51 PM #22 Share Posted Saturday at 12:51 PM We got our refund about two weeks after we returned home. Not sure but think something changed since 2022 because under our booking extra the $500.00 from my points states funds will not be returned after the cruise. We had $700.00 last time and they returned $229.00 of this. I will have a hard time spending the OBC this next trip, but will manage 😂. Link to comment Share on other sites More sharing options...
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