Change is hard for most of us. When airlines went to e-tickets , online seat selection and check-in and cruise lines introduced similar options, lots of people were distrustful or just couldn’t see any reason to bother with it all. Today, we’d think it was crazy to have to go to a travel agent, airline office or the airport to get tickets for a flight or go get hard copies of cruise documents. I don’t have any idea how people without computers and access to the internet fly anywhere or cruise.
While there are people who don’t see any reason to have a smart phone or any mobile phone at all, their numbers are shrinking. Even for seniors who say they are resistant to acquiring technology, they are a safety net. I would never want to have to try to find a pay phone in an emergency or carry a land line phone around the house in my pocket,
Even key cards for hotel rooms or cruise ship cabins threw plenty of people for a loop since unlike traditional keys they had no room number printed on them. They also had magnetic strips that could stop working. We’d be shocked to be handed physical keys now. Especially the ones on giant fobs.
I imagine it won’t be long before we are all accustomed to using the medallion and there is no doubt that smart phone use will be even more common than it is now. This is all just growing pains.