Ljames23

I've been attempting to reach someone on the phone for several days and haven't been successful. I've sent an email as well, but I have yet to receive a response. I'm not sure what's going on at Explora, but this is getting out of hand.

I'm sailing in four days and getting off on the 13th. (Well, it's now the 12t) and I just confirmed with my travel professional, who received the email yesterday but was on vacation and forwarded it to me. The Edition Hotel Times Square (NOT THE EDISON), $150 per person for incidentals, Transfer from the ship to the Edition. Attend the Naming because it is a once-in-a-lifetime opportunity that I will likely never get a chance to again. Get off the ship by 9:00am with my carry on luggage due to a coast guard inspection. Get back on the ship an hour or two later until the ship is cleared by coast guard.

I'm not sure what's going on at Explora, but I think they are in serious trouble because of another change at the top. Although that doesn't appear to be the case currently, my travel planner was saying that the higher-ups would come from outside MSC Cruises. It doesn't look like this anymore. https://www.seatrade-cruise.com/people-opinions/achille-staiano-named-explora-journeys-cco-norbert-stiekema-goes-msc-senior

I almost went with booking crystal and took my chance and booked on Explora I and so far that ship is stunning. While the crystal ships have been updated, there are some areas that show their age.

When you mean no communication, you did not get an email that your cruise was cancelled or are you referring to the refund on the cruise and any air flights cost? I'm sorry you are going through this but my communication with my travel specialist has been great so far. I have rescheduled for August 1 and it was very fast.

I would check with your travel agent again as mine told me the new cruise is on August 1. I also called Explora and they told me the same.

https://travelweekly.co.uk/news/travel-agents/msc-cruises-and-explora-journeys-brought-under-same-uk-ireland-umbrella Well this is interesting. Weren’t they seperate? I hope they do not mess around with the guest experience on the phone

I just checked mine for the same sailing and it is still the same. Lucky you and might be a glitch.

https://www.seatrade-cruise.com/shipbuilding-refurb-equipment/explora-i-completes-sea-trials The Ship looks stunning.

My usual ambassador in Miami informed me that our OBC cannot be used to pre-book excursions. She added that this may take some time due to the numerous procedures involved. She emailed me a PDF listing all the shore excursions along with their prices, and she told me that if I didn't want to call her, I could email her, and she would book the excursions for me. I have never had a business relationship with a single individual at a cruise line ever; this is incredible. Also, that the team at the Explora call center in the Miami office provides the best customer service I have ever received from any cruise line. I made a remark to my ambassador about the team, and she explained that it is because her boss takes the time to hire the proper individuals for their position.

Just saw these pictures on a link din post. Beautiful so far.

Has anyone seen pictures of the ship's progress since the last video update? Seabourn and other luxury cruise lines do an exceptional job of communicating progress updates. I have no idea whether the ship will have a white or blue hull. There are almost 6 months until departure, yet few details are available.🤔

I got lucky because my travel agent called me first thing in the morning to tell me that someone from Explora Journeys had called them to let them know about the schedule changes and the compensation that was being offered. My travel agent has never once praised a company in all the years I've been using her services, they must be doing something right. I am trying to decide which cruise would be most enjoyable for me and my wife. I have to admit that I am quite impressed with all of their decisions so far. Everyone you talk to in the Miami office is knowledgeable friendly and helpful.

I've never heard of a cruise line allowing a guest or travel agency from the U. S. to book a vacation in Euros.

What did you request?

Explora's culinary options have impressed me thus far, even though they have stated in prior pdfs that all restaurants are featured; nonetheless, I am optimistic that more information about the menus will be released. I am curious to see what comes next because they are less than a year away from setting sail, and I have not yet seen the remaining entertainment locations. Based on my travel advisors' encounters and my calling in for information, their customer service is outstanding to any luxury or MSC Yacht Club concierge phone agent. I phoned today to get more information and spoke with a lovely lady who gave me information on the cigar lounge. What I have observed so far has been really promising.

Interesting Article https://elitetraveler.com/leaders-in-luxury/explora-journeys-cruise-michael-ungerer

I agree wholeheartedly with you. I believe Explora will be an unstoppable force in the industry if they maintain the independence of this company (Staff, Crew, Operations, Policies, Rules and Regulations, phone agents, software). They currently have the price points, the market, the hardware, and phone agents, which are night and day compared to MSC cruises. I chatted with a few travel expert friends in the business, and they said that they would thrive provided they maintain it separately and don't have the higher-ups attempt to manage it like it's contemporary. With Crystal Cruises returning and Silverseas acquiring almost all of Crystal Cruises' customers through the recent acquisition of Endeavour and now offering deposits, refunds, etc., they have no margin for mistakes.

It's time. His hiring of executives was not the best, and he needed to be removed. There are many reports circulating regarding other things he did inside, but that is an other topic. Bravo Atlas Execs