Didn’t really have any issues, filled out the form, submitted requested documentation & got the FCCs. Tom was not happy he only got 90% but that was what the policy stated. He did contact Mbayley@rccl.com & the very nice representative gave ALL of us $100 in OBC on our May do over cruise (that’s 7 people to compensate 2 missing the cruise) plus some in room goodies for all 3 cabins. Don’t tell me that email address does no good! So at the end of the day he got CPs, fees, etc back on his card, 90% of his cruise fare, all of his SWA points PLUS $500+ in SWA vouchers that don’t expire, $700 in OBC for us all to share on May plus goodies in our cabins. I’d say it turned out ok for him.