Our interactions with FlightEase for our July departure are terrible. The airline told us it was HAL's problem and HAL told us it's the airlines problem. We still do not have confirmed seats for out return flight from Copenhagen with American Airlines, HAL told us we can only book confirmed seats 24 hours before our flight date at which time we are at sea, I was told guest services would be aware of this & they would help us. In the future we will book our own flights. I have sent Guest Relations two emails telling them how unhappy I am, they answered one saying they're looking into it.