pauly Posted January 28, 2012 #1 Share Posted January 28, 2012 We are Elite members and staying in Concierge Class cabin. Last cruise we received almost daily phone messages from the Captains Club hostess. Please for give my ignorance, as I am new to Celebrity - but is there an actual "concierge" and/or captains club host/hostess? If so, where can I find these people? If we had issues in the past, we always went to guest services and were usually able to help, but if we have access to an actual concierge - that would be great and same time too. Thanks in advance. Link to comment Share on other sites More sharing options...
Rare Lois R Posted January 28, 2012 #2 Share Posted January 28, 2012 We are Elite members and staying in Concierge Class cabin. Last cruise we received almost daily phone messages from the Captains Club hostess. Please for give my ignorance, as I am new to Celebrity - but is there an actual "concierge" and/or captains club host/hostess? If so, where can I find these people? If we had issues in the past, we always went to guest services and were usually able to help, but if we have access to an actual concierge - that would be great and same time too. Thanks in advance. Hi:) yes, they are real people just like you and me:D They each have their work space too. I was just on Millennium and Kevin was the Conceirge. His work space was in the same area as Guest Relations......if you are standing in line at GR and you look portside side, you will see him. Lionel (wonderful young man) was the Captain's Club Host. His desk is portside near the glass elevators, also on the same deck as Guest Relations. So yes, each ship has both of these people on board but they may vary on location depending on what ship you are asking about. Link to comment Share on other sites More sharing options...
2flacruisers Posted January 28, 2012 #3 Share Posted January 28, 2012 Yes...and they can help you with anything that you need. Link to comment Share on other sites More sharing options...
Rare hcat Posted January 28, 2012 #4 Share Posted January 28, 2012 only one I never met was the conncierge for the AQ cabins-- I am told it is a real person but never needed to contact them... The Cap Club host/ess are at many event on bd & are very real & helpful! Link to comment Share on other sites More sharing options...
Rare Lois R Posted January 28, 2012 #5 Share Posted January 28, 2012 Aqua Class has their own Conceirge? Link to comment Share on other sites More sharing options...
Rare uktog Posted January 28, 2012 #6 Share Posted January 28, 2012 Aqua Class has their own Conceirge? Concierge is not anything to do with cabin type it is someone who can help with arrangements most usually off ship. On ship you speak directly with the department concerned. Concierge is a member of the guest relations team and for example heaven forbid your luggage goes astray they are the person who links with the airlines to arrange which port the catch up should happen Link to comment Share on other sites More sharing options...
Rare Lois R Posted January 28, 2012 #7 Share Posted January 28, 2012 Concierge is not anything to do with cabin type it is someone who can help with arrangements most usually off ship. On ship you speak directly with the department concerned. Concierge is a member of the guest relations team and for example heaven forbid your luggage goes astray they are the person who links with the airlines to arrange which port the catch up should happen Hi:) I know what a Conceirge does......but if you read the prior post, hcat said "only one I never met was the conncierge for the AQ cabins" To me, that line looks like she is saying there was a Concierge for the AQ cabins. But I know what one does....I had to get help from Kevin on Millennium. Link to comment Share on other sites More sharing options...
dkjretired Posted January 28, 2012 #8 Share Posted January 28, 2012 Hi:) I know what a Conceirge does......but if you read the prior post,hcat said "only one I never met was the conncierge for the AQ cabins" To me, that line looks like she is saying there was a Concierge for the AQ cabins. But I know what one does....I had to get help from Kevin on Millennium. Hi Lois: They advertise it as one of the benefits but its one of those "phantom benefits." There is a concierge but he's available to to everyone on the ship, not just suites, AQ or concierge class. They do not have a specific concierge for AQ cabins, its the same person. Link to comment Share on other sites More sharing options...
Rare Lois R Posted January 28, 2012 #9 Share Posted January 28, 2012 Hi Lois: They advertise it as one of the benefits but its one of those "phantom benefits." There is a concierge but he's available to to everyone on the ship, not just suites, AQ or concierge class. They do not have a specific concierge for AQ cabins, its the same person. Hi Don:) oh, ok..thanks for the clarification! Link to comment Share on other sites More sharing options...
Rare Lois R Posted January 28, 2012 #10 Share Posted January 28, 2012 oops.......duplicate post! Link to comment Share on other sites More sharing options...
pauly Posted January 28, 2012 Author #11 Share Posted January 28, 2012 Hey Everyone: Thanks for the replies. So then, there really is no "concierge" for "concierge class" cabins? I am not referring to Aqua Class, nor am I referring to the concierge at guest relations - that is for everyone on the ship...? I am asking if there is specifically a concierge for those in concierge class cabins. Thanks again! Link to comment Share on other sites More sharing options...
Project_gal Posted January 28, 2012 #12 Share Posted January 28, 2012 Hey Everyone: Thanks for the replies. So then, there really is no "concierge" for "concierge class" cabins? I am not referring to Aqua Class, nor am I referring to the concierge at guest relations - that is for everyone on the ship...? I am asking if there is specifically a concierge for those in concierge class cabins. Thanks again! No! Concierge Class is just a name. I know, its confusing. Sue Link to comment Share on other sites More sharing options...
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