clo6216 Posted December 13, 2013 #1 Share Posted December 13, 2013 I've been trying to reach Princess reservations for several hours. The website is not responding. I've called 800-774-6237 and 877-604-8772 and both "are currently experiencing system problems." Does anyone have another number I can call or any suggestions. I sent an email, but have not yet received a reply. Thanks for any help. Link to comment Share on other sites More sharing options...
kingofnull Posted December 13, 2013 #2 Share Posted December 13, 2013 I've been trying to reach Princess reservations for several hours. The website is not responding. I've called 800-774-6237 and 877-604-8772 and both "are currently experiencing system problems." Does anyone have another number I can call or any suggestions. I sent an email, but have not yet received a reply. Thanks for any help. Having the same issues. Probably best to just let them resolve unless it's an emergency. Link to comment Share on other sites More sharing options...
geocruiser Posted December 13, 2013 #3 Share Posted December 13, 2013 (edited) I can not get on the web site too. Edited December 13, 2013 by geocruiser Link to comment Share on other sites More sharing options...
Cruisin Oma Posted December 13, 2013 #4 Share Posted December 13, 2013 I was just wondering if Princess had gone out of business myself. No phones working and no web site. Geez, their IT department really needs a major overhaul!!!!!!!!!!!!!!! There's a little thing out there called redundancy, High availability and Distaster Recovery. Link to comment Share on other sites More sharing options...
zahav1 Posted December 13, 2013 #5 Share Posted December 13, 2013 Try these numbers: (661) 753-0000 In Florida (954) 522-3156 Link to comment Share on other sites More sharing options...
Rare Host CJSKIDS Posted December 13, 2013 #6 Share Posted December 13, 2013 I haven't been able to get on the site this afternoon either. Link to comment Share on other sites More sharing options...
WWCJR Posted December 13, 2013 #7 Share Posted December 13, 2013 Try calling 1-800-901-1172. It is the Princess Vacation Planner line. There you can be set-up with a person that will your personal Vacation Planner that can handle all of your bookings for you. Link to comment Share on other sites More sharing options...
clo6216 Posted December 13, 2013 Author #8 Share Posted December 13, 2013 Thanks everyone. Phones are back up but there's still a website problem. Should be fixed later today. Link to comment Share on other sites More sharing options...
geocruiser Posted December 13, 2013 #9 Share Posted December 13, 2013 It is snowing :(again, and I love just to look at the web site and plan on days like this. Cold weather makes me book cruise sometimes.:) Link to comment Share on other sites More sharing options...
nfsalmo Posted December 13, 2013 #10 Share Posted December 13, 2013 Two to three hours ago it was working fine. I was on the phone with them and on the site. They processed my credit for the cruise I booked due to the sale and then the whole system appeared to die. Maybe system over loaded due to sale? Link to comment Share on other sites More sharing options...
cariboujerky Posted December 13, 2013 #11 Share Posted December 13, 2013 Not working in bush Alaska . Link to comment Share on other sites More sharing options...
BigTimeCruiser Posted December 13, 2013 #12 Share Posted December 13, 2013 Website not working in Nevada. Link to comment Share on other sites More sharing options...
Puzzled Posted December 13, 2013 #13 Share Posted December 13, 2013 Network failure Link to comment Share on other sites More sharing options...
icat2000 Posted December 13, 2013 #14 Share Posted December 13, 2013 Its not working in oz either. Link to comment Share on other sites More sharing options...
4x4bob Posted December 13, 2013 #15 Share Posted December 13, 2013 I came back here after failing to get into the Princess site. Maybe they have the computers down to lower the prices for the Christmas sale? What do you think? :D Bob Link to comment Share on other sites More sharing options...
Happy2cruise Posted December 13, 2013 #16 Share Posted December 13, 2013 It is snowing :(again, and I love just to look at the web site and plan on days like this. Cold weather makes me book cruise sometimes.:) Know the feeling:D Link to comment Share on other sites More sharing options...
pablo222 Posted December 13, 2013 #17 Share Posted December 13, 2013 Geez, their IT department really needs a major overhaul!!!!!!!!!!!!!!! I think all their developers were busy on the obamacare website. Link to comment Share on other sites More sharing options...
LARGIN Posted December 13, 2013 #18 Share Posted December 13, 2013 Says email address or password incorrect when I try to log in Link to comment Share on other sites More sharing options...
bandgbasset Posted December 13, 2013 #19 Share Posted December 13, 2013 Just went to the website. But it won't let me sign in.:mad: Link to comment Share on other sites More sharing options...
Rare oskidunker Posted December 13, 2013 #20 Share Posted December 13, 2013 Anyone know if you can view excursions before the final payment? Link to comment Share on other sites More sharing options...
jlf1 Posted December 13, 2013 #21 Share Posted December 13, 2013 Just went to the website. But it won't let me sign in.:mad: I can't sign in either. Link to comment Share on other sites More sharing options...
jlf1 Posted December 13, 2013 #22 Share Posted December 13, 2013 Travel Agent site is working. Link to comment Share on other sites More sharing options...
Renmar Posted December 13, 2013 #23 Share Posted December 13, 2013 Two to three hours ago it was working fine. I was on the phone with them and on the site. They processed my credit for the cruise I booked due to the sale and then the whole system appeared to die. Maybe system over loaded due to sale? The system died AFTER they cleared your Credit Card :eek:, you must have a really high limit that they are able to close down for the rest of the day :D. Theo Link to comment Share on other sites More sharing options...
hpeabody Posted December 13, 2013 #24 Share Posted December 13, 2013 It opens and you can look around it appears. It does not seem to allow us to sign in with email and password. Personalizer sign in will work if you go there and sign in with name and Reservation #. Link to comment Share on other sites More sharing options...
Renmar Posted December 13, 2013 #25 Share Posted December 13, 2013 It's working again, just signed in. Theo Link to comment Share on other sites More sharing options...
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