Can you cancel a cruise on website or do you have to call?

[pompeii]

We have to cancel our upcoming Hawaii cruise and I wondered if there is a place to cancel on the website? Or do I have to call Princess? I can never remember to call when they're open or if I do remember, I'm at work or some other time when I can't easily make the call...

[GeeDunk]

We have to cancel our upcoming Hawaii cruise and I wondered if there is a place to cancel on the website? Or do I have to call Princess? I can never remember to call when they're open or if I do remember, I'm at work or some other time when I can't easily make the call...

 

You have to call Princess, if booked through Princess.

 

If booked through a TA, then, you have to call your TA.

Edited August 21, 2015 by GeeDunk

[pompeii]

You have to call Princess, if booked through Princess.

 

If booked through a TA, then, you have to call your TA.

 

Booked through Princess. I figure if you can book on the website, maybe you can cancel on the website, too. But I guess you can't.

[Grego]

I would err on the side of calling them just in case. Having never cancelled a cruise ( sound of knocking on wood ) I would call them just to make sure that any cancellation refunds were available.

[JF - retired RRT]

Hope you have insurance:eek:

[pompeii]

Hope you have insurance:eek:

 

I do, but it's not past final payment so no penalty. I also booked with FCC so it would be only $100x2 anyway.

[Grego]

I believe the FCCs would still be available if you cancel before final payment.

[skynight]

I do, but it's not past final payment so no penalty. I also booked with FCC so it would be only $100x2 anyway.

 

The Future Cruise Deposits will be placed back into your accounts. Remember to confirm this when you call to cancel. The exception is if your bookings had non-refundable deposits.

[pompeii]

The Future Cruise Deposits will be placed back into your accounts. Remember to confirm this when you call to cancel. The exception is if your bookings had non-refundable deposits.

 

I called this morning and we're all good. FCC back in the bank. It really pained me to cancel because I had a great rate due to the casino promo earlier this year and I had snagged a good cabin. Oh well, there's always next year......

[Zion21]

I would certainly call them. It's much easier for them to push back over email or messages when you can explain your situation much better over the phone. Although get a confirmation!

[Thrak]

We have to cancel our upcoming Hawaii cruise and I wondered if there is a place to cancel on the website? Or do I have to call Princess? I can never remember to call when they're open or if I do remember, I'm at work or some other time when I can't easily make the call...

 

I have Princess as a speed dial button on my office phone. :)

[Colo Cruiser]

There is no way to cancel your Princess cruise on the web.

Need to call them.

[emmak8]

Make sure you get confirmation of the cancellation in writing---- email OK. Easier to be proactive and avert problems.

[SoCal Cruiser78]

I have Princess as a speed dial button on my office phone. :)

 

:):):)

[riclop]

We have to cancel our upcoming Hawaii cruise and I wondered if there is a place to cancel on the website? Or do I have to call Princess? I can never remember to call when they're open or if I do remember, I'm at work or some other time when I can't easily make the call...

 

You have to call.

[GeeDunk]

I called this morning and we're all good. FCC back in the bank. It really pained me to cancel because I had a great rate due to the casino promo earlier this year and I had snagged a good cabin. Oh well, there's always next year......

 

Glad to hear that every thing worked out for you.:D

[oskidunker]

Many things can be purchased on line. Few can be cancelled on line. They want the opportunity to try to get you to change their minds