SherriZ366 Posted March 9, 2016 #426 Share Posted March 9, 2016 Independence Diamond Club - Jacque goes on Vacation Saturday 3/12. Back April 28th (Will return to ID Diamond club). Her replacement is a new concierge from another ship??? And yes, Sunil will be going to Genie school and not returning to ID as a concierge.. Can a Genie tab be added to the spreadsheet so those being reassigned as Genies can be separated out of the Concierge tabs? thanks for the info on Jacque. We will be adding something, probably a tab, for Genies. Link to comment Share on other sites More sharing options...
cruzingduo Posted March 10, 2016 #427 Share Posted March 10, 2016 Ricardo Mock? Ricardo Sanchez Link to comment Share on other sites More sharing options...
wave2me Posted March 11, 2016 #428 Share Posted March 11, 2016 According to the spreadsheet, the concierge on the Grandeur is Frances C. We have never met him. Has anyone on the forum? Any insights to share? Does anyone know who is in the diamond lounge? Thank you! Link to comment Share on other sites More sharing options...
Parrotheadtoo Posted March 12, 2016 #429 Share Posted March 12, 2016 I hope he makes a better Concierge than a LA.He would not give me my crystal block last month. He said it's the cruise after I earned it. WRONG! Oh no, Sergey is a concierge now? We met him on the Legend of the Seas last spring as a Loyal Ambassador. It was his first assignment as an Ambassador. Although he presents a professional attitude, lets just say that he had alot to learn about Royal's procedures. We were due a block on our sailing, but never thought to ask Sergey about it. On our following cruise, we were told that we should have received one. We ended up calling Crown & Anchor, and they sent us a block in the mail. Link to comment Share on other sites More sharing options...
Dizziedi Posted March 16, 2016 #430 Share Posted March 16, 2016 (edited) Oh no, Sergey is a concierge now? We met him on the Legend of the Seas last spring as a Loyal Ambassador. It was his first assignment as an Ambassador. Although he presents a professional attitude, lets just say that he had alot to learn about Royal's procedures. We were due a block on our sailing, but never thought to ask Sergey about it. On our following cruise, we were told that we should have received one. We ended up calling Crown & Anchor, and they sent us a block in the mail. We met Sergey on the Legend last year also - and you're right about him having a lot to learn (a lot). Please tell me he is not the new Concierge on the Radiance. We were so disenchanted on our last Radiance cruises with Willy that we went to the Diamond Lounge with the wonderful Katya and now she's gone to Genie School. Thankfully we have JD back on the Explorer:) As far as the blocks go, you reminded me that we should have got another one on our last Radiance cruises but what is with Top Cruisers getting a bottle of cheap Champagne - where are my crystal breast implants:eek: Cheers Di Edited March 16, 2016 by Dizziedi Link to comment Share on other sites More sharing options...
travelgoddess1 Posted March 16, 2016 #431 Share Posted March 16, 2016 We met Sergey on the Legend last year also - and you're right about him having a lot to learn (a lot). Please tell me he is not the new Concierge on the Radiance. We were so disenchanted on our last Radiance cruises with Willy that we went to the Diamond Lounge with the wonderful Katya and now she's gone to Genie School. Thankfully we have JD back on the Explorer:) As far as the blocks go, you reminded me that we should have got another one on our last Radiance cruises but what is with Top Cruisers getting a bottle of cheap Champagne - where are my crystal breast implants:eek: Cheers Di According to the Concierge Google doc, if Willie is on vacation, then Mahmoud will be Concierge (Radiance). Link to comment Share on other sites More sharing options...
Bobal Posted March 16, 2016 #432 Share Posted March 16, 2016 According to the Concierge Google doc, if Willie is on vacation, then Mahmoud will be Concierge (Radiance). I posted earlier in this thread that Willie was training Dudley Jean to take over from him for this cruise which started on 12 March. Sergey is the Diamond Concierge. Link to comment Share on other sites More sharing options...
travelgoddess1 Posted March 16, 2016 #433 Share Posted March 16, 2016 (edited) I posted earlier in this thread that Willie was training Dudley Jean to take over from him for this cruise which started on 12 March. Sergey is the Diamond Concierge. Thanks, I was going by the Google Doc. I guess it needs updating. :rolleyes: Edited March 16, 2016 by travelgoddess1 Link to comment Share on other sites More sharing options...
internetwhiz Posted March 16, 2016 #434 Share Posted March 16, 2016 Just saw this on social media From Israel Sanchez: I decided to take a new challenge with this new and exiting position with Royal Caribbean, launching this program onboard the newest ship Ovation of the Seas, starting in Europe, Asia then Australia. I feel privileged to work with Reyno Varkevisser and some other super stars. http://loyaltoyoualways.com/service/royalsuiteclass/ Link to comment Share on other sites More sharing options...
yogimax Posted March 16, 2016 #435 Share Posted March 16, 2016 It just seems to me that the turnover rate among concierges is extremely high with many moving to different positions. One of our favorites moved to cruise sales for example. I'm beginning to think that we, in general, tend to think of the concierges more highly than Royal does. They are certainly not senior officers. On our last cruise, we saw our concierge working at the purser's desk while not serving as concierge. In essence, they are simply part of the Guest Relations staff. Link to comment Share on other sites More sharing options...
Trekker954 Posted March 16, 2016 #436 Share Posted March 16, 2016 I'm heading out on the Independence at the end of the month. I almost can't keep up with these changes. Can someone update me. As a D+, are we or are we NOT permitted in the concierge lounge or is this one of the ships I've been demoted to use only the Diamond lounge. If I can use the Concierge lounge, who is the current concierge there. I did just read that there will be a new concierge in the Diamond lounge. Link to comment Share on other sites More sharing options...
internetwhiz Posted March 16, 2016 #437 Share Posted March 16, 2016 I'm heading out on the Independence at the end of the month. I almost can't keep up with these changes. Can someone update me. As a D+, are we or are we NOT permitted in the concierge lounge or is this one of the ships I've been demoted to use only the Diamond lounge. If I can use the Concierge lounge, who is the current concierge there. I did just read that there will be a new concierge in the Diamond lounge. If they still have it as a concierge lounge and not a suites lounge, generally yes. If it is called a suites lounge, generally no (except on Liberty, and that is due to change soon as the lounges are clearly labeled. Not a biggie to me, just drinks and I can get them at a bar. Link to comment Share on other sites More sharing options...
Clarea Posted March 16, 2016 #438 Share Posted March 16, 2016 I'm heading out on the Independence at the end of the month. I almost can't keep up with these changes. Can someone update me. As a D+, are we or are we NOT permitted in the concierge lounge or is this one of the ships I've been demoted to use only the Diamond lounge. If I can use the Concierge lounge, who is the current concierge there. I did just read that there will be a new concierge in the Diamond lounge. On Indy, a D+ level guest can still use either the Concierge or Diamond lounge. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted March 16, 2016 #439 Share Posted March 16, 2016 On Indy, a D+ level guest can still use either the Concierge or Diamond lounge. I read a post on the Indy thread that it was changing this week. Something about installing a new key card reader Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted March 16, 2016 #440 Share Posted March 16, 2016 If they still have it as a concierge lounge and not a suites lounge, generally yes. If it is called a suites lounge, generally no (except on Liberty, and that is due to change soon as the lounges are clearly labeled. Not a biggie to me, just drinks and I can get them at a bar. I like how you think Link to comment Share on other sites More sharing options...
Clarea Posted March 16, 2016 #441 Share Posted March 16, 2016 I read a post on the Indy thread that it was changing this week. Something about installing a new key card reader Are you kidding me? Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted March 16, 2016 #442 Share Posted March 16, 2016 (edited) Are you kidding me? Nope, a couple people mentioned it. It might have been on the exclusive Diamond, D+, and Pinnacle thread. ;) Edited March 16, 2016 by John&LaLa Link to comment Share on other sites More sharing options...
The Sunset Glow Posted March 17, 2016 #443 Share Posted March 17, 2016 Is Nadja assigned to Navigator or Liberty now? Link to comment Share on other sites More sharing options...
SULROSS Posted March 17, 2016 #444 Share Posted March 17, 2016 Is Nadja assigned to Navigator or Liberty now? Nadja is coming back from vacation this weekend to Navigator Link to comment Share on other sites More sharing options...
The Sunset Glow Posted March 17, 2016 #445 Share Posted March 17, 2016 Nadja is coming back from vacation this weekend to Navigator Thank you! For how long? I'm trying to figure out if she'll be on Navigator when we sail April 30. Link to comment Share on other sites More sharing options...
SULROSS Posted March 17, 2016 #446 Share Posted March 17, 2016 Thank you! For how long? I'm trying to figure out if she'll be on Navigator when we sail April 30. She will be there in April. They are usually around 6 months or longer. Link to comment Share on other sites More sharing options...
The Sunset Glow Posted March 17, 2016 #447 Share Posted March 17, 2016 She will be there in April. They are usually around 6 months or longer. Ok thanks. I thought they stayed on for at least 4 months. Link to comment Share on other sites More sharing options...
SherriZ366 Posted March 17, 2016 #448 Share Posted March 17, 2016 I posted earlier in this thread that Willie was training Dudley Jean to take over from him for this cruise which started on 12 March. Sergey is the Diamond Concierge.So does Dudley Jean start on 12 March? Link to comment Share on other sites More sharing options...
SherriZ366 Posted March 17, 2016 #449 Share Posted March 17, 2016 I'm heading out on the Independence at the end of the month. I almost can't keep up with these changes. Can someone update me. As a D+, are we or are we NOT permitted in the concierge lounge or is this one of the ships I've been demoted to use only the Diamond lounge. If I can use the Concierge lounge, who is the current concierge there. I did just read that there will be a new concierge in the Diamond lounge. Please keep checking the Google Doc on Current Concierges -- we are updating as we get information from posters etc. https://docs.google.com/spreadsheets/d/1hKBiGZ9Gqcp2G2owtX3RyQy7yQ0ijgxCL0nPjQKK8j4/edit?pli=1#gid=0 Link to comment Share on other sites More sharing options...
SherriZ366 Posted March 17, 2016 #450 Share Posted March 17, 2016 Ok thanks. I thought they stayed on for at least 4 months.I think it can be between 4 and 6 months. Link to comment Share on other sites More sharing options...
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