78232 Posted February 5, 2016 #1 Share Posted February 5, 2016 After about 10 days I received am email from HAL telling me that my cruise had been cancelled and I should contact my travel agent which I did. This was on a Sunday and the department (accounting) which handles rebookings after charters only works Monday thru Friday. Within a few days my TA had me rebooked into the same cabin on the cruise leaving one week later. HAL gave us $200 OBC for the aggravation. The amount of OBC was based on cabin catagory. We were able to keep the Explore package but could not take advantage of a price drop. That probably was not a wise financial decision but we are looking forward to trying lots of different drinks without worrying about the bar bill. Our travel insurance allows for one date change so that was an easy fix. I had not made airline reservations so no problems there. I still have to change the hotel reservation but it was not the advance purchase non refundable catagory so it won't be too much trouble. I am so grateful for all the cruise critic folks who went the extra mile to determine why my cruise was missing that first weekend when HAL was providing no consistant information. I have told many friends what good people you are. Marcia Link to comment Share on other sites More sharing options...
CowPrincess Posted February 5, 2016 #2 Share Posted February 5, 2016 Thanks for coming back and telling us the outcome. Enjoy your cruise! Link to comment Share on other sites More sharing options...
Old As Dirt Mom Posted February 5, 2016 #3 Share Posted February 5, 2016 Marcia - Thanks for coming back to tell us "the rest of the story". I'm glad you were able to transition to a new cruise, and that you got things worked out with your TA and HAL. Did you ever find out what group chartered your Westerdam 7-day Mexican itinerary? Link to comment Share on other sites More sharing options...
Lizzie68 Posted February 5, 2016 #4 Share Posted February 5, 2016 Much appreciated that you took the time to come back and complete the story. I am so glad things worked out, and hope you have a wonderful cruise.:) Link to comment Share on other sites More sharing options...
sail7seas Posted February 5, 2016 #5 Share Posted February 5, 2016 So happy things worked out well for you. I really appreciate you returned to let us know you are rescheduled and have a wonderful cruise to look forward to. :) Very considerate of you to update us. Link to comment Share on other sites More sharing options...
KirkNC Posted February 5, 2016 #6 Share Posted February 5, 2016 Thanks for the update, $200 doesn't seem like much but guess it's better than nothing. Link to comment Share on other sites More sharing options...
Rare puppycanducruise Posted February 5, 2016 #7 Share Posted February 5, 2016 Thanks for the update. Have a great cruise. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted February 5, 2016 #8 Share Posted February 5, 2016 Thank you for coming back and letting us know what happened and how HAL handled the situation. Glad you were able to change to another date without too much trouble. Link to comment Share on other sites More sharing options...
SJSULIBRARIAN Posted February 5, 2016 #9 Share Posted February 5, 2016 Glad things worked out well for you. Enjoy your cruise. Link to comment Share on other sites More sharing options...
RMLincoln Posted February 5, 2016 #10 Share Posted February 5, 2016 (edited) quote=78232;48986506 Our travel insurance allows for one date change so that was an easy fix Marcia Thanks for filling us in and happy for you that you still have a cruise planned! What do you mean when you say, "Our travel insurance allows for one date change..." Does that mean you could transfer the insurance to new dates without having to cancel it and rebuy it? That's something I'd never thought of. See, we learn from each other! m-- Edited February 5, 2016 by RMLincoln Had to remove trash symbols that showed up...? Link to comment Share on other sites More sharing options...
cruz chic Posted February 5, 2016 #11 Share Posted February 5, 2016 Glad it's all been sorted out for you. Thx for letting us know. Link to comment Share on other sites More sharing options...
78232 Posted February 6, 2016 Author #12 Share Posted February 6, 2016 To answer a couple of questions...The cruise was chartered by a vegan group. I saw it advertised on the internet. Regarding the travel insurance, the TA said we were allowed one date change on the policy without a charge. Any additional changes would require purchasing a new policy. As an extra tidbit...I saw a commercial on TV for a country music charter on the Oosterdam in January. There were a lots of well know entertainers featured. It sounded like so much fun until I looked at the price. more than double the price of a regular cruise. Marcia Link to comment Share on other sites More sharing options...
Rare erewhon Posted February 6, 2016 #13 Share Posted February 6, 2016 Thanks for the update, pleased that it has been sorted out to your satisfaction. Link to comment Share on other sites More sharing options...
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