jcarruthers Posted February 27, 2016 #1 Share Posted February 27, 2016 We are booked on the Nautica for the Tokyo to Hong Kong sector in March and have been unable to check-in on-line. Oceania have acknowledged that there is an IT problem for bookings on this sector but still won't issue documents. Quite concerning and not to the high standards we have been used to with other cruise lines. Anybody else having the same problem? Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
bitob Posted February 27, 2016 #2 Share Posted February 27, 2016 I hope you have a good ta. This is exactly the kind of situation where you need one Link to comment Share on other sites More sharing options...
jcarruthers Posted February 27, 2016 Author #3 Share Posted February 27, 2016 Yes thankfully we do. Hope he will get it sorted. We hope it's not an indicator of further issues though. We normally cruise HAL where things have always run smoothly so this has been a bit of a shock to the system! Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
sitraveler Posted February 27, 2016 #4 Share Posted February 27, 2016 What is on line check in? Oceania doesn't offer it. Link to comment Share on other sites More sharing options...
RetiredFL Posted February 27, 2016 #5 Share Posted February 27, 2016 I suspect they mean the Guest Registration Form. It is working fine for our cruise. No on-line check-in that I know of. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 27, 2016 #6 Share Posted February 27, 2016 (edited) We are booked on the Nautica for the Tokyo to Hong Kong sector in March and have been unable to check-in on-line. Oceania have acknowledged that there is an IT problem for bookings on this sector but still won't issue documents. Quite concerning and not to the high standards we have been used to with other cruise lines. Anybody else having the same problem? Have you gotten your booklet with Luggage tags ? Did you get the email Final cruise summery? What are you looking for online? It is not like HAL where you have to print off your own tags Edited February 27, 2016 by LHT28 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 27, 2016 #7 Share Posted February 27, 2016 I do not see a cruise from Tokyo to Hong Kong There is a cruise from Beijing to Hong Kong leaving March 4th ...is this your sailing?? Are you sure your TA has you booked Link to comment Share on other sites More sharing options...
RJB Posted February 27, 2016 #8 Share Posted February 27, 2016 I do not see a cruise from Tokyo to Hong Kong There is a cruise from Beijing to Hong Kong leaving March 4th ...is this your sailing?? Are you sure your TA has you booked Good question. Maybe wrong year? Link to comment Share on other sites More sharing options...
tanny18 Posted February 27, 2016 #9 Share Posted February 27, 2016 I do not see a cruise from Tokyo to Hong Kong There is a cruise from Beijing to Hong Kong leaving March 4th ...is this your sailing?? Are you sure your TA has you booked We are on the March 4th cruise and OP hasn't been on the roll call (I see he/she only just joined). There is NO cruise from Tokyo to Hong Kong. Our cruise starts in Beijing, stops in Tokyo and ends in Hong Kong. And there is no 2017 cruise as is stated. Arlene Link to comment Share on other sites More sharing options...
Cruseforme Posted February 27, 2016 #10 Share Posted February 27, 2016 If you use search parameters, Tokyo to Hong Kong, and Nautica, there is an online travel agency in Australia that is offering the 20 day cruise beginning March 4, as two separate segments. Segment 1 leaves March 4 for 10 days, and segment 2 leaves March 14 from Tokyo for 10 days. OP must have bought the second segment only. I would have to imagine this was a special offer to those residents from O. Link to comment Share on other sites More sharing options...
HilsTas Posted February 27, 2016 #11 Share Posted February 27, 2016 If you use search parameters, Tokyo to Hong Kong, and Nautica, there is an online travel agency in Australia that is offering the 20 day cruise beginning March 4, as two separate segments. Segment 1 leaves March 4 for 10 days, and segment 2 leaves March 14 from Tokyo for 10 days. OP must have bought the second segment only. I would have to imagine this was a special offer to those residents from O. Thats correct, Cruseforme. I noticed a couple of months ago that one of our large TA wholesaler/retailer had split the cruise and offered it as two segments - but it still wasn't available on the Australian Oceania website as separate cruises. Maybe just to try and fill the cruise, and thats why the muddle with the cruise documentation. If the TA can't help, try ringing Oceania direct. They have always been helpful when I have called about anything. Link to comment Share on other sites More sharing options...
Travelcat2 Posted February 27, 2016 #12 Share Posted February 27, 2016 Interesting thread but I have never heard of on-line check-in on any Oceania ship. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 27, 2016 #13 Share Posted February 27, 2016 If you use search parameters, Tokyo to Hong Kong, and Nautica, there is an online travel agency in Australia that is offering the 20 day cruise beginning March 4, as two separate segments. Segment 1 leaves March 4 for 10 days, and segment 2 leaves March 14 from Tokyo for 10 days. OP must have bought the second segment only. I would have to imagine this was a special offer to those residents from O. Well that may be the problem Always helps when people put thier Country in the profile here different offers for different Countries Link to comment Share on other sites More sharing options...
jcarruthers Posted February 27, 2016 Author #14 Share Posted February 27, 2016 Thanks for comments. Yes we have purchased the March 14 segment as Cruseforme suggests, and yes we meant to say accessing the Guest Registration. Oceania have acknowledged when we first registered the My Account that they had an IT problem with this segment last year, and now the same again this year. You would think they would have fixed it! We have had to deal by email with a lady in their Sydney office in order to book special dining etc. hoping our TA will get it sorted but as I say, based on our many cruises with the likes of HAL we are not impressed so far. Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 27, 2016 #15 Share Posted February 27, 2016 You would think a quick call by your TA to the Sydney office they could input your information in your file Maybe the problem is that it was not originally 2 segments in N.A. I can only imagine the logistics of cabin assignments :eek: Hope the cruise goes well Link to comment Share on other sites More sharing options...
jcarruthers Posted February 29, 2016 Author #16 Share Posted February 29, 2016 All seems resolved! Apparently we were not the only ones with the problem of accessing the Guest Registration Form for this "segment" cruise. Hope to have documents before we fly out next week. Oceania (Sydney) have apparently be speaking with Miami based IT people for some time. Obviously still a problem. Will need to think twice before booking similar "segment" cruises with Oceania in future. Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
Travelcat2 Posted February 29, 2016 #17 Share Posted February 29, 2016 (edited) All seems resolved! Apparently we were not the only ones with the problem of accessing the Guest Registration Form for this "segment" cruise. Hope to have documents before we fly out next week. Oceania (Sydney) have apparently be speaking with Miami based IT people for some time. Obviously still a problem. Will need to think twice before booking similar "segment" cruises with Oceania in future. Sent from my iPad using Forums mobile app Unfortunately, your TA appears to be 100% at fault for your problems. I would not be concerned about booking with Oceania in the future but would definitely not book another cruise through your TA. Firstly, the "Guest Registration Form" is not necessary to be filled out in order to board your cruise. Second, you should have received your cruise documents by now - this is concerning - however, you can board the ship without cruise documents (just your passport will suffice). Last, I wonder if your TA told you to book excursions and dining reservations online - quite a long time in advance of your cruise. If this has not been done, it may be difficult to get the reservations that you want. My concern is that your TA did not insure that all of the above has been taken care of and that you will blame Oceania rather than your TA. Edited February 29, 2016 by Travelcat2 Link to comment Share on other sites More sharing options...
jcarruthers Posted February 29, 2016 Author #18 Share Posted February 29, 2016 The issue was Travelcat2 that Oceania told our TA that they had not sent our cruise documents because we had not completed the Guest Registration Form. The reason we had not is because of Oceanias IT problem with this cruise segment - ie we could not access anything on- line other than our profile. And Oceania have acknowledged that problem. I learnt this morning that we are not the only ones. Others booked on this segment have had the same problem. Oceanias IT people need to get their act together. We have booked dining by email with Oceanias office because we could not access that part My Account either. Our TA has just received electronic copies of our cruise documents so all should be good. I was not aware you could board without cruise documents? I also learnt that somebody room Oceania should have been in contact with our TA at the time of booking - Nov 2015 to alert him to the problem. That did not happen so he and we were left a little in the dark. Maybe our TA should have followed up when we alerted him to the problem but at that time Oceania had told us that they expected the IT problem to be fixed. And that did not happen. This could all have been avoided if a) Oceania had fixed its IT issue as it said it would, and b) a little more communication all round. We are now hoping that our experience with Oceania from here on will be BRILLIANT! Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
jcarruthers Posted February 29, 2016 Author #19 Share Posted February 29, 2016 PS and we must add that to their credit the people we spoke with at Oceania in Sydney were very helpful, understanding and apologetic over the issue. Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
Paulchili Posted February 29, 2016 #20 Share Posted February 29, 2016 Let's hope that your onboard experience on Oceania will surpass all of your HAL experiences and then you'll be able to forget about this IT "hiccup". If not, there is always "good old" HAL :) Bon voyage! Link to comment Share on other sites More sharing options...
jcarruthers Posted March 3, 2016 Author #21 Share Posted March 3, 2016 Electronic cruise documents now received, and printed. Phew! No luggage tags though. Oh well, I'm sure their staff will provide at Tokyo when we board. Link to comment Share on other sites More sharing options...
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