Just Have to Vent

[Sweet Dutch Girl]

Who is getting upset over $25 ? OP has already stated they would forego the OBC offered so they could book the cruise they wanted.

 

Nobody said they wanted anything except the ability to rebook a cruise of their choosing.

 

Bill

 

This cruise is a year out...just cancel, get your money back and rebook. Is Carnival saying you will lose your deposit if you don't re-book the same short cruise, same week, but different ship?

 

And my time is worth enough that I wouldn't spend an inordinate amount of time arguing with everyone at Carnival.

Edited January 15, 2017 by Sweet Dutch Girl

[NIATPAC29]

:eek::eek:

 

If this is true i'm stunned. I've never had anything less than satisfaction from carnival. If i booked a cruise and they canceled, and only offered $25, i'd be madder than hell. And then to limit how you can rebook? Inconceivable. I got a $100obc just for complaining that the windows were dirty, and last cruise all i had to do was say it was my daughter's birthday and they brought chocolate covered strawberries to the room three different days. That's the "exceed-your-expectations" service i have grown to love at carnival and if what you say happened ever happened to me i'd say screw the loyalty perks i'm cruising elsewhere.

finding the 1k credit a bit much to believe !!

[firemanbobswife]

finding the 1k credit a bit much to believe !!

 

It says $100 OBC

[Rosethorn40]

:eek::eek:

 

If this is true I'm stunned. I've never had anything less than satisfaction from Carnival. If I booked a cruise and they canceled, and only offered $25, I'd be madder than hell. And then to limit how you can rebook? Inconceivable. I got a $100OBC just for complaining that the windows were dirty, and last cruise all I had to do was say it was my daughter's birthday and they brought chocolate covered strawberries to the room three different days. That's the "exceed-your-expectations" service I have grown to LOVE at Carnival and if what you say happened ever happened to me I'd say screw the loyalty perks I'm cruising elsewhere.

 

You really do need to give seminars to share your strategies (For a fee of course). $1000 OBC for dirty windows and a free cruise because you couldn't cancel your Chef's Table reservation.

 

However, you might enjoy some light reading

 

http://www.nbcnews.com/id/24711659/ns/travel-cruise_travel/t/complaining-couple-banned-cruise-line/#.WHrOO4WcGUk

[IntrepidFromDC]

Laughing! The cancelled cruise is a year out. Why would anyone think they should receive anything for something they haven't even had to pay for yet. And getting "upset" over 25 bucks....

 

When a cruise company posts an available cruise, it's a reasonable expectation that they will deliver. If they have dry dock needs it should be planned for. I can think of many reasons the OP, or anyone in that situation, should expect more than 25 bucks. What if they booked a non-refundable flight for the savings? Would you really blame the traveler? :mad:

[IntrepidFromDC]

You really do need to give seminars to share your strategies (For a fee of course). $1000 OBC for dirty windows and a free cruise because you couldn't cancel your Chef's Table reservation.

 

However, you might enjoy some light reading

 

http://www.nbcnews.com/id/24711659/ns/travel-cruise_travel/t/complaining-couple-banned-cruise-line/#.WHrOO4WcGUk

 

$100 OBC. Not $1,000 which would be more than the cost of the cruise before taxes and port fees. :rolleyes:

 

If you give me your email address, I'll be happy to forward emails from Carnival to substantiate both claims.

Edited January 15, 2017 by IntrepidFromDC
additional thought

[S.S.Oceanlover]

This cruise is a year out...just cancel, get your money back and rebook. Is Carnival saying you will lose your deposit if you don't re-book the same short cruise, same week, but different ship?

 

And my time is worth enough that I wouldn't spend an inordinate amount of time arguing with everyone at Carnival.

 

I have no idea what Carnival is saying. That's up to the OPp to clarify.

 

Bill

[bigman01]

According to Carnival's "Legal Notice" on their website, if a cruise is cancelled, guests have the option to receive either a cash refund or a future cruise credit.

 

 

https://www.carnival.com/about-carnival/legal-notice/port-cancellation-policy.aspx

[dbrucern]

as Pyrate13 asked why can't you get your money back? Even if cruise is paid off you should be able to get all your money back unless you booked ES.:confused:

 

 

We did book early saver.

[IntrepidFromDC]

finding the 1k credit a bit much to believe !!

 

There was no claim that a $1,000 credit was received. A thousand dollars is properly denoted with a comma, FYI. You and one other hater doubted my claims, and you should be ashamed for impuning my honor.

 

Here's a cut-and-paste of the email from carnival. Clearly, it's a $100 OBC for dirty windows.

 

"Dear Jeffrey,

 

 

Thank you for contacting Carnival Cruise Line. We appreciate the opportunity to be of assistance.

*

Let me first begin by thanking you for your support. Carnival's success depends on solid repeat business and we are grateful for your loyalty over the years.

*

However, we are sorry to hear about the issue you had in your cabin with the dirty window. We know a stateroom is our guests’ home-away-from-home during a cruise and the time spent relaxing in the cabin is important. This is certainly not the norm. Nonetheless, we extend our sincere apologies for any disappointment or inconvenience this has caused.

*

Furthermore, it is disheartening to learn about the demeanor of*the casino pit boss. We are extremely sorry that a*member of our staff appeared to be discourteous and uncaring. We truly regret that you did not receive the first class service you have every right to expect from us. Thank you for pointing out aspects that need immediate attention.

*

In addition, we regret to learn of the discomfort you experienced due to the cigarette smoking in the casino onboard. In the past, smokers had free reign to smoke whenever and wherever they wanted; times have changed and they are encouraged to smoke outdoors or in specific parts of the ship.*It is hard to deny them the chance to smoke at all in the casino, but as you may not be aware, we have taken a number of steps to reduce it. There are 12 Smoke Eaters in the casino gaming area, which are designed to dispel smoke. We have also created clearly defined No Smoking seats at the tables and slot machines.

*

Jeffrey, please know that your comments are*on its way to the relevant departments, as part of our drive for continuous improvement. Since you are a valued guest, as a gesture of goodwill we would like to extend to you and Faith a $50.00 per person onboard credit totaling $100.00. The onboard credit is valid until 04/07/2018 and is non-transferable and non-refundable. The credit does not have a monetary value and must be used onboard a Carnival Cruise Line Vessel.

*

To redeem your onboard credit. Please contact our Guest Care Department at 1-800-929-6400 within 45 days of your next sailing. Our representatives will make the necessary arrangement and to have your onboard credit applied to your Sail & Sign account.

*

We thank you for sailing with Carnival. We hope you will allow us the opportunity to welcome you back aboard soon.

 

Sincerely,

 

Manuel Lagoa

Guest Care Specialist

Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 "

[Can'tWait2SetSail]

I am a little confused. Carnival cancelled the cruise. What is the money that you will lose? Are you saying they will keep your deposit if you don't rebook the same type of cruise or you will lose the $25 OBC?

[IntrepidFromDC]

If any of you haters would like to see just how bad the windows were that I should complain, just provide email addresses and I'm quite sure that when I forward you the photos that I forwarded to Carnival, where you CAN'T EVEN SEE OUT THE WINDOW, you'll agree.

 

You missed the point, where I was actually saying that Carnival DOES take care of people when it fails to deliver.

[GradUT]

There was no claim that a $1,000 credit was received. A thousand dollars is properly denoted with a comma, FYI. You and one other hater doubted my claims, and you should be ashamed for impuning my honor.

 

Here's a cut-and-paste of the email from carnival. Clearly, it's a $100 OBC for dirty windows.

 

"Dear Jeffrey,

 

 

Thank you for contacting Carnival Cruise Line. We appreciate the opportunity to be of assistance.

*

Let me first begin by thanking you for your support. Carnival's success depends on solid repeat business and we are grateful for your loyalty over the years.

*

However, we are sorry to hear about the issue you had in your cabin with the dirty window. We know a stateroom is our guests’ home-away-from-home during a cruise and the time spent relaxing in the cabin is important. This is certainly not the norm. Nonetheless, we extend our sincere apologies for any disappointment or inconvenience this has caused.

*

Furthermore, it is disheartening to learn about the demeanor of*the casino pit boss. We are extremely sorry that a*member of our staff appeared to be discourteous and uncaring. We truly regret that you did not receive the first class service you have every right to expect from us. Thank you for pointing out aspects that need immediate attention.

*

In addition, we regret to learn of the discomfort you experienced due to the cigarette smoking in the casino onboard. In the past, smokers had free reign to smoke whenever and wherever they wanted; times have changed and they are encouraged to smoke outdoors or in specific parts of the ship.*It is hard to deny them the chance to smoke at all in the casino, but as you may not be aware, we have taken a number of steps to reduce it. There are 12 Smoke Eaters in the casino gaming area, which are designed to dispel smoke. We have also created clearly defined No Smoking seats at the tables and slot machines.

*

Jeffrey, please know that your comments are*on its way to the relevant departments, as part of our drive for continuous improvement. Since you are a valued guest, as a gesture of goodwill we would like to extend to you and Faith a $50.00 per person onboard credit totaling $100.00. The onboard credit is valid until 04/07/2018 and is non-transferable and non-refundable. The credit does not have a monetary value and must be used onboard a Carnival Cruise Line Vessel.

*

To redeem your onboard credit. Please contact our Guest Care Department at 1-800-929-6400 within 45 days of your next sailing. Our representatives will make the necessary arrangement and to have your onboard credit applied to your Sail & Sign account.

*

We thank you for sailing with Carnival. We hope you will allow us the opportunity to welcome you back aboard soon.

 

Sincerely,

 

Manuel Lagoa

Guest Care Specialist

Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 "

 

WHOA, Intrepid, did you just complain on the survey they sent after the cruise or did you send a formal letter/email? I complained about the dirty windows and dirty balcony wall on our Carnival Pride cruise in the after-cruise survey and got squat--not even a reply!

[Wheels87]

I think some folks who have posted on this thread are confused. The OP is not saying that they are going to lose their deposit or be out any $$$ out of pocket for the cruise fare (airfare is another story)...they are saying that Carnival will not let them use the $25 on board credit on a non-comparable cruise. That is all.

 

Good luck!

 

Brad

[cruizergal70]

I think some folks who have posted on this thread are confused. The OP is not saying that they are going to lose their deposit or be out any $$$ out of pocket for the cruise fare (airfare is another story)...they are saying that Carnival will not let them use the $25 on board credit on a non-comparable cruise. That is all.

 

Good luck!

 

Brad

 

So all of this over $25?

[Cruisesfun65]

I would skip the PVP this time and call Carnival and see about booking it yourself.

 

This.

 

We've had 2 cruises cancelled by Carnival and both times were able to book a more expensive holiday cruise while our original price was protected.

 

Once when the Valor was switched for the Liberty, we had a 6K ocean view on the Valor and they gave us a Lido Balcony for the same price.

Plus the OBC for the inconvenience.

 

Talk to someone else.

[crusinpsychRN]

I'd vent too and demand you get whatever trip you want. What ship?

[Pyrate13]

Like Bill, I still don't get it. Even though you are paid in full and even though it was ES, Carnival cancelled so you should still get all of your money back. Once that has been settled you book whatever cruise you care to. It appears that what you might lose is the $25 OBC which you said you don't care about.

[ray98]

Add me to the list of not understanding. Just cancel the cruise, get the refund of what should only be a deposit and then book whatever you want. No need in working out any transfer since there is no financial advantage.

[dbrucern]

I'll take the $25 obc and be grateful!

 

 

Sent from my iPhone using Forums

 

I think you misunderstood. The $25.00 OBC is nice but not necessary these things happen. We just want to use the money to book a cruise that will be more expensive and have the $1000.00 we paid for the canceled cruise applied to that cruise, we will pay the difference. But we can't because it is a 6 day cruise not a 4 day. Hopefully by Monday night we will know

[dbrucern]

Add me to the list of not understanding. Just cancel the cruise, get the refund of what should only be a deposit and then book whatever you want. No need in working out any transfer since there is no financial advantage.

 

I wish it worked that way but apparently not and that is why we are venting

[dbrucern]

Like Bill, I still don't get it. Even though you are paid in full and even though it was ES, Carnival cancelled so you should still get all of your money back. Once that has been settled you book whatever cruise you care to. It appears that what you might lose is the $25 OBC which you said you don't care about.

 

We were booked on the Victory for Jan 4 2018 (paid off and 4 day), the cruise is canceled because the Victory is going into dry dock for the month of January. So we would like to book the Vista (6day) and we will pay the difference both are at ES rates both have like rooms that we originally booked but were told we have to book another 4 day. The other 4 day ships are not comparable to the Victory, in size or type of balcony room we chose.

[Cruisin 4 Ever]

Don't see the need for a vent thread but...okay.

 

You are free to book with another line. Carnival won't mind.

 

Rude

[LMaxwell]

Had the same issue with CCL. They cancelled one of my cruises for a charter. Okay, plenty of notice, it happens. They allowed me to switch to a comparable sailing with some OBC, but I wanted to pay the increase and go on a longer sailing but they would not do it.

[S.S.Oceanlover]

Had the same issue with CCL. They cancelled one of my cruises for a charter. Okay, plenty of notice, it happens. They allowed me to switch to a comparable sailing with some OBC, but I wanted to pay the increase and go on a longer sailing but they would not do it.

 

That's just the terrible customer service I've ever heard of. They cancel your cruise but then give you no flexibility in rescheduling.

 

Were you outside of the penalty area when they canceled your cruise?

 

If so why can't you or the OP cancel and rebook? That is what makes me scratch my head the most.

 

Bill