"New" Sale, Same IT

[CruisinBarb63]

I've gone in to check the price of my already booked cruise several times today to see if the "sale" will lower my price or encourage me to upgrade. While I can choose the ship and date, once I hit "book" to see pricing, it goes to a blank page.

 

It looks like Royal IT is at it again!

[Clarea]

Have you tried the usual: clear cookies, clear cache, different browser?

[jpolm]

I've gone in to check the price of my already booked cruise several times today to see if the "sale" will lower my price or encourage me to upgrade. While I can choose the ship and date, once I hit "book" to see pricing, it goes to a blank page.

 

It looks like Royal IT is at it again!

 

What sale , 😩the wow sale? Nothing new prices were the same for me with even more limited availability

[CruisinBarb63]

Have you tried the usual: clear cookies, clear cache, different browser?

 

Thanks Bob, I did try with no luck. I even tried IE, Chrome and Firefox as well as my phone...all go blank at different points in the search but none go to actual cruise info.

 

I will just wait until later today or tomorrow. I'm sure it will be fixed at some point.

 

So many companies don't invest in good IT. Whether they realize it or not, they are only hurting themselves.

[steveru621]

Have you tried the usual: clear cookies, clear cache, different browser?

 

Bob, it's been worse than normal for a couple of months. When you hit that book now button, that's the gamble it will answer.

 

I've tried all of those fixes. Clearing cache seems to work if they have changed the layout. But normally I just go to a different browser, sometimes a entirely new computer. How many times are we left staring at a blank screen or that arrow circling the drain.

[Clarea]

Bob, it's been worse than normal for a couple of months. When you hit that book now button, that's the gamble it will answer.

 

I've tried all of those fixes. Clearing cache seems to work if they have changed the layout. But normally I just go to a different browser, sometimes a entirely new computer. How many times are we left staring at a blank screen or that arrow circling the drain.

I agree, lately it's gotten much worse. While I was cruising the last two weeks, I could get to Royal's website OK. Now I'm back to On Vacation. Same laptop. I think they must have quarantined my IP addresses.

[P&C4/16/67]

They even have a typo on the home page. They have 3-5 night as $50 obc, 6-8 night as $100 obc and 9+ nights as $200 obc. When you go to book, it comes back the way it always is. 3-5 $50, 6-9 $100, 10+ $200.

[molly361]

I agree, lately it's gotten much worse. While I was cruising the last two weeks, I could get to Royal's website OK. Now I'm back to On Vacation. Same laptop. I think they must have quarantined my IP addresses.

 

No Comment:p

[John&LaLa]

Bob, it's been worse than normal for a couple of months. When you hit that book now button, that's the gamble it will answer.

 

I've tried all of those fixes. Clearing cache seems to work if they have changed the layout. But normally I just go to a different browser, sometimes a entirely new computer. How many times are we left staring at a blank screen or that arrow circling the drain.

Don't hit book now, hit the see all cruises button and then select your voyage. That has worked lately for me

 

Sent from my HTC One_M8 using Forums mobile app

[vacationlover_mn]

Lol- I've seen all of the complaints lately about the website, and got experience it for myself yesterday... ugh! It worked inconsistently on both Chrome and IE, even after clearing out the cache... #frustrating

 

 

Sent from my iPhone using Forums mobile app

[sg1phileshipper]

I've gone in to check the price of my already booked cruise several times today to see if the "sale" will lower my price or encourage me to upgrade. While I can choose the ship and date, once I hit "book" to see pricing, it goes to a blank page.

 

 

 

It looks like Royal IT is at it again!

 

 

Don't hold your breath it'll be fixed soon. I have had that blank page on safari on my ipad for over a month. Luckily chrome still works. I was blaming my poor old ipad, but it seems I shouldn't have [emoji33]

 

 

Cindy

[Ourusualbeach]

Don't hold your breath it'll be fixed soon. I have had that blank page on safari on my ipad for over a month. Luckily chrome still works. I was blaming my poor old ipad, but it seems I shouldn't have [emoji33]

 

 

Cindy

 

I've found that it's been this past month or so that Safari has been having issues with Royal's site. Try going to "private" mode on Safari and see if that works. It has for me. In private mode it doesn't store any cookies of other data that tends to mess things up.

[sg1phileshipper]

I've found that it's been this past month or so that Safari has been having issues with Royal's site. Try going to "private" mode on Safari and see if that works. It has for me. In private mode it doesn't store any cookies of other data that tends to mess things up.

 

 

Clearing browser didn't work, but your trick worked. Thanks a lot for that [emoji106][emoji2]

 

 

Cindy

[Ourusualbeach]

Clearing browser didn't work, but your trick worked. Thanks a lot for that [emoji106][emoji2]

 

 

Cindy

 

You're welcome.:)

[molly361]

I've found that it's been this past month or so that Safari has been having issues with Royal's site. Try going to "private" mode on Safari and see if that works. It has for me. In private mode it doesn't store any cookies of other data that tends to mess things up.

 

Same thing with Google Chrome- I also use the Private mode,

[PtownGirlz-NH]

I've had no problems with dummy bookings to check prices after opening Chrome. Then hit "control shift and n" at the same time, which will open up an incognito window to do your booking at the RCI website. Incognito mode prevents Chrome from saving your site visit activity.

[Ourusualbeach]

Same thing with Google Chrome- I also use the Private mode,

 

Thanks Ellen. Good to know for the few times that I actually use the computer.

[luckyinpa]

i thought the problem was me, glad others have problems. in my search to book i have done a lot of browsing. when i go to book a balcony but then want to back out and go back in and check a suite, it will kick me out to the main page. on some pages its a back button on the page but not always.

[orville99]

called the C&A D+ desk yesterday to check on a reservation and they couldn't even get into the reservation system :eek:

[John&LaLa]

Same thing with Google Chrome- I also use the Private mode,

 

Private Mode is good for a lot of sites. ;)