naughtybuoy Posted July 2, 2017 #1 Share Posted July 2, 2017 So I have it on good authority that the C&A department will no longer be in Oregon in the coming months. They are restructuring and making the department exclusive to the Guatemala call center. Just a heads up. Link to comment Share on other sites More sharing options...
JAMESCC Posted July 2, 2017 #2 Share Posted July 2, 2017 So I have it on good authority that the C&A department will no longer be in Oregon in the coming months. They are restructuring and making the department exclusive to the Guatemala call center. Just a heads up. Well that is a shame actually. They aren't even responsive now to questions. I like that NCL has chat from other NCL past cruisers that can help you with questions. This move is going in the wrong direction. RCCL needs to add chat, not moving operations off shore. Link to comment Share on other sites More sharing options...
Clarea Posted July 2, 2017 #3 Share Posted July 2, 2017 So I have it on good authority that the C&A department will no longer be in Oregon in the coming months. They are restructuring and making the department exclusive to the Guatemala call center. Just a heads up. I cannot wait.:rolleyes: Link to comment Share on other sites More sharing options...
oneputt18 Posted July 2, 2017 #4 Share Posted July 2, 2017 No comprendo. Link to comment Share on other sites More sharing options...
Pumbaamd Posted July 2, 2017 #5 Share Posted July 2, 2017 marcar el 9 para Diamond Plus R&D Link to comment Share on other sites More sharing options...
bethco Posted July 3, 2017 #6 Share Posted July 3, 2017 That doesn't surprise me. I called D+ line during regular business hours and got someone for whom English was not his primary language. I understood about 3/4 of what he said. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
bingo3 Posted July 3, 2017 #7 Share Posted July 3, 2017 Must be where their website operators are too......:rolleyes: Link to comment Share on other sites More sharing options...
naughtybuoy Posted July 3, 2017 Author #8 Share Posted July 3, 2017 Must be where their website operators are too......:rolleyes: Actually those are in Mexico City. Link to comment Share on other sites More sharing options...
britty1 Posted July 3, 2017 #9 Share Posted July 3, 2017 Further down the hill we go Link to comment Share on other sites More sharing options...
Extra Kim Posted July 3, 2017 #10 Share Posted July 3, 2017 Well RCCL Nordic SUCKS, both their customer service and the A & C department. Hopefully they will use the one in Guatemala for us too, since it can't be worse then how it is now... :') Link to comment Share on other sites More sharing options...
icsys Posted July 3, 2017 #11 Share Posted July 3, 2017 This is wonderful news :rolleyes: Link to comment Share on other sites More sharing options...
nelblu Posted July 3, 2017 #12 Share Posted July 3, 2017 Well RCCL Nordic SUCKS, both their customer service and the A & C department. Hopefully they will use the one in Guatemala for us too, since it can't be worse then how it is now... :') Any relations to a boy named Sue.:D Link to comment Share on other sites More sharing options...
Rare Lionesss Posted July 3, 2017 #13 Share Posted July 3, 2017 So does anyone know the country or area code for Guatemala so when I get an upgrade I answer the call and deprive the answering machine of screening the calls. Just saying. Link to comment Share on other sites More sharing options...
Clarea Posted July 3, 2017 #14 Share Posted July 3, 2017 So does anyone know the country or area code for Guatemala so when I get an upgrade I answer the call and deprive the answering machine of screening the calls. Just saying. Area code is 502, however depending on the type of phone service, they can make the Caller ID anything they want. Link to comment Share on other sites More sharing options...
jacketwatch Posted July 3, 2017 #15 Share Posted July 3, 2017 My ISP outsourced one call center to Nicaragua. The CS I've received from them is horrid. We took a PC cruise once with stops there and Guatemala and the lecturer on board mentioned how these two countries were very poorly developed, even for Central America. Hey it's all about the money. Link to comment Share on other sites More sharing options...
Extra Kim Posted July 3, 2017 #16 Share Posted July 3, 2017 Any relations to a boy named Sue.:D I didn't get that one..? Link to comment Share on other sites More sharing options...
nelblu Posted July 3, 2017 #17 Share Posted July 3, 2017 I didn't get that one..? Sorry, I assumed that everyone was aware of Johnny Cash's tongue and cheek song "A Boy named Sue." Link to comment Share on other sites More sharing options...
besberry Posted July 3, 2017 #18 Share Posted July 3, 2017 The RCI customer call centre for the UK has been based in Guatemala for the last couple of years. 'Nuff said! :mad: Link to comment Share on other sites More sharing options...
davekathy Posted July 3, 2017 #19 Share Posted July 3, 2017 (edited) Press "1" to continue in English...:rolleyes: Edited July 3, 2017 by davekathy Link to comment Share on other sites More sharing options...
whitsmom Posted July 3, 2017 #20 Share Posted July 3, 2017 Area code is 502, however depending on the type of phone service, they can make the Caller ID anything they want. 502 area code is in Kentucky. :o Link to comment Share on other sites More sharing options...
time4u2go Posted July 3, 2017 #21 Share Posted July 3, 2017 So I have it on good authority that the C&A department will no longer be in Oregon in the coming months. They are restructuring and making the department exclusive to the Guatemala call center. Just a heads up. What authority? Link to comment Share on other sites More sharing options...
molly361 Posted July 3, 2017 #22 Share Posted July 3, 2017 I just called C and A in Oregon and no one has told them about this yet!! OPPSS!! I hope I did not let the cat out of the bag:eek::halo: Link to comment Share on other sites More sharing options...
Clarea Posted July 3, 2017 #23 Share Posted July 3, 2017 502 area code is in Kentucky. :o Sorry, wrong term. 502 is the country code for Guatemala. Link to comment Share on other sites More sharing options...
Sobro Posted July 3, 2017 #24 Share Posted July 3, 2017 Just talked to a C&A person yesterday. She wasn't brushing up on her Spanish but I could hear margaritas being blended in the background. Link to comment Share on other sites More sharing options...
Maraprince Posted July 3, 2017 #25 Share Posted July 3, 2017 Since their name is Royal "Caribbean" you would think that they would at least want to be based somewhere in the Caribbean!!!!!;p MARAPRINCE Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now