Price drop after final......no $$$ or OBC back..........DATE?

[Biker19]

How do I "know" that it came from them? I don't. That's why I said earlier that it could have been from the TA as opposed to RCCL.

The whole point of this thread is that as far as anyone has ever reported, no one has ever gotten any OBC/refund on a price drop inside final when dealing directly with RCI - I think that is still true.

[PH8]

I called my TA and received OBC due to price drops that occurred AFTER the RCCL final payment date. This was in addition to any existing OBC. I still have the email confirmations that I brought with me on the cruises "just in case" the extra OBC didn't show up. My documentation is saved in individually named folders on my laptop, organized by year. In 2011, it was $1,200 in OBC. In 2013, it was $300 in OBC. In 2017, it was $600 in OBC. Last month, it was $200 in OBC. Do I need to send copies of those to you?

Sure,if you want to.;)

[John&LaLa]

WOW.....just WOW.

 

I'm referring to the ones in my signature - 2018, 2017, 2013, and 2011.

So you got refunds last year and this year. 😱

 

FWIW, I thought my reply was fairly restrained.

 

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[gt_mustang_gal]

So you got refunds last year and this year. 😱

 

FWIW, I thought my reply was fairly restrained.

 

Sent from my HTC One_M8 using Forums mobile app

 

I am the definition of restrained with you right now.

[John&LaLa]

I am the definition of restrained with you right now.

Go for it

 

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[auntjoy036]

My only Royal cruise was a group-negotiated seminar cruise. In other words I have no dog in this hunt.

 

I am following the Royal board looking forward to a spring cruise on Majesty and holiday cruise on Adventure.

 

One thing I notice is numerous reports of inconsistensies various policies among the ships and between Royal's written policies and what happens at the point of interaction.

 

I do not doubt that those of you stating Royal's current policy are stating it correctly. But I also don't doubt some of you have gotten different results. As any of us who have worked a customer service job knows, it makes a difference who is manning the desk or answering the phone when it is your turn to ask for redress.

 

Thanks.

 

Vicki

[marci22]

I called my TA and received OBC due to price drops that occurred AFTER the RCCL final payment date. This was in addition to any existing OBC. I still have the email confirmations that I brought with me on the cruises "just in case" the extra OBC didn't show up. My documentation is saved in individually named folders on my laptop, organized by year. In 2011, it was $1,200 in OBC. In 2013, it was $300 in OBC. In 2017, it was $600 in OBC. Last month, it was $200 in OBC. Do I need to send copies of those to you?

 

 

 

Yes show the evidence I don’t believe it is a refund from Royal. Why are you the only one they will refund? Maybe you paid off the TA but it wasn’t actually Royals final pay date. TAs usually ask for final a week or two before.

[Reds4life]

Do I need to send copies of those to you?

No, I just want to get in touch with your TA to do my bookings. My TA sucks and sounds like yours is very good.

[cruisegirl1]

Wish I could get OBC for price drops after RCCL final payment. Wonder what I am doing wrong?

M

[Retired LEO]

We all know how inconsistent RCI is with their policies but this is one policy that they are consistent with. No matter who you talk to or what department you talk to they will not budge and give a refund or OBC AFTER FINAL PAYMENT DATE.

[Clarea]

Wish I could get OBC for price drops after RCCL final payment. Wonder what I am doing wrong?

M

I think you would need a very special TA!

[Coralc]

Here is the Cruise Critic (5/2010) article and FAQ on the change. Obviously, it was before the arrival of non refundable deposits:

 

https://www.cruisecritic.com/news/news.cfm?ID=3880

 

Another Patti. :D

[PH8]

I think you would need a very special TA!

Or one that does not follow the rules.

[Milwaukee Eight]

Is this a good thread to follow?

 

 

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[tanyaewa]

I’d be ok seeing the proof of a refund or OBC after final without cancelling, defaulting on deposit and rebooking.... anyone else?

 

I was just in this exact scenario and was told absolutely no.

I did however get upgraded from inside to ocean view. This of course had a $$ value. But it was not credited to me in OBC....

[gt_mustang_gal]

Per the rules of this board:

 

The mentioning of specific travel agents on the Cruise Critic forums is a violation of the Community Guidelines. This INCLUDES travel agencies that advertise on this web site. Also, giving hints of your travel agents name is prohibited. Asking someone to email you their travel agents name is also against the rules. Travel agent discussion must be general in nature. Violation of these rules can result in the suspension of your posting privileges.

 

I never dealt DIRECTLY with Royal Caribbean. I always dealt DIRECTLY with my TA; therefore, all OBC documentation is FROM my TA. While I certainly have the proof and am more than willing to post it on here, I am not willing to risk being suspended from the board just to prove to everyone that I am not lying.

[soremekun]

You can redact your travel agent's name and contact info.

 

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[cruisenfever]

I have to admit, I got most of the dates from asking Patti.

We learn from each other!! lol

[PH8]

 

I never dealt DIRECTLY with Royal Caribbean. I always dealt DIRECTLY with my TA; therefore, all OBC documentation is FROM my TA. While I certainly have the proof and am more than willing to post it on here, I am not willing to risk being suspended from the board just to prove to everyone that I am not lying.

 

Good idea......since your TA is illegally giving you so much OBC.......RCCL allows agents to rebate just a small amount and with those figures you gave,she is breaking the rules.......

[Biker19]

......since your TA is illegally giving you so much OBC........

Don't remember anyone ever saying that before......

 

Biker, who wishes his TA would give some illegal OBC.

[PH8]

Don't remember anyone ever saying that before......

 

Biker, who wishes his TA would give some illegal OBC.

Yes,RCCL has a guideline to how much an agent can offer..

[Reds4life]

Give me some of that "illegal" OBC lol! I can't even get my TA to do an upgrade correctly. So, you guys are saying you would accept extra OBC because of some "rule" TAs are supposed to follow?

[tanyaewa]

In 2011, it was $1,200 in OBC. In 2013, it was $300 in OBC. In 2017, it was $600 in OBC. Last month, it was $200 in OBC.

 

 

That’s a lot of goodwill TA OBC

[crzndeb]

I’d be ok seeing the proof of a refund or OBC after final without cancelling, defaulting on deposit and rebooking.... anyone else?

 

I was just in this exact scenario and was told absolutely no.

I did however get upgraded from inside to ocean view. This of course had a $$ value. But it was not credited to me in OBC....

 

There are only a couple of scenarios I could see happening. The TA took it out of their commission to keep the person as a customer, although $1200 is a lot more they would make in commission. Or cruise was paid off before actual cruiseline final payment and TA just tacked on as OBC.

 

On cruiselines where there is no OBC after final payment, and I am perfectly happy with my cabin, which I usually pick, I don’t check prices after final payment.

[SRF]

We cruised in fall of 2014. Price drop after final payment. So much so, we converted a JR Suite and Balcony to a Royal Family Suite, and the price was still almost $4K less.

 

NO refund. NO OBC, nothing, NADA.