Ocala200 Posted May 14, 2018 #1 Share Posted May 14, 2018 Add me to the list of people who hate the new RCC website. I’m really frustrated. Is there a way to cancel an upcoming cruise using the new website or do I have to call RCC? Link to comment Share on other sites More sharing options...
Merion_Mom Posted May 14, 2018 #2 Share Posted May 14, 2018 <dialing 800 526 9723> "Hello. I'd like to cancel my cruise. The booking number is.........." Link to comment Share on other sites More sharing options...
Jeannie333333 Posted May 14, 2018 #3 Share Posted May 14, 2018 <dialing 800 526 9723> "Hello. I'd like to cancel my cruise. The booking number is.........." :') Link to comment Share on other sites More sharing options...
molly361 Posted May 14, 2018 #4 Share Posted May 14, 2018 Sadly yes you have to call them now to do it Link to comment Share on other sites More sharing options...
Dcoy Posted May 14, 2018 #5 Share Posted May 14, 2018 Royal is not the only cruise line requiring to to call to cancel. I know NCL also requires a phone call. Don Link to comment Share on other sites More sharing options...
molly361 Posted May 14, 2018 #6 Share Posted May 14, 2018 RCL is going in the opposite direction than the rest of the world where you have less and less human interaction. They are making it so that you have to call them to do more and more instead of being able to do things online Sent from my BG2-W09 using Forums mobile app Link to comment Share on other sites More sharing options...
OCruisers Posted May 14, 2018 #7 Share Posted May 14, 2018 Unless you have travel agent, you have to call and cancel it your own self. Link to comment Share on other sites More sharing options...
Missusdubbya Posted May 14, 2018 #8 Share Posted May 14, 2018 RCL is going in the opposite direction than the rest of the world where you have less and less human interaction. They are making it so that you have to call them to do more and more instead of being able to do things online Sent from my BG2-W09 using Forums mobile app So annoying! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Snit13 Posted May 14, 2018 #9 Share Posted May 14, 2018 RCL is going in the opposite direction than the rest of the world where you have less and less human interaction. They are making it so that you have to call them to do more and more instead of being able to do things online Sent from my BG2-W09 using Forums mobile app Do you think that means they are hiring more humans? That would be a positive. Jobs are good. Link to comment Share on other sites More sharing options...
Ken at the beach Posted May 14, 2018 #10 Share Posted May 14, 2018 Except the jobs are not in the US. Sent from my STH100-1 using Forums mobile app Link to comment Share on other sites More sharing options...
Biker19 Posted May 15, 2018 #11 Share Posted May 15, 2018 <dialing 800 526 9723> "Hello. I'd like to cancel my cruise. The booking number is.........." RCI CSR " Let me get you to a customer retention specialist....." Link to comment Share on other sites More sharing options...
deliver42 Posted May 15, 2018 #12 Share Posted May 15, 2018 I don't know of any line that allows cancelling on line. Celebrity used to, but not any more. Link to comment Share on other sites More sharing options...
luvscruising2007 Posted May 15, 2018 #13 Share Posted May 15, 2018 I am sure they record calls. By requiring you to call they can prove you authorized the cancellation. Look how often CCer's will post that RC cancelled their ______. Link to comment Share on other sites More sharing options...
KimA75 Posted May 15, 2018 #14 Share Posted May 15, 2018 I called last month to cancel one with absolutely no hassle or questions. They simply cancelled it and let me go. Just give them a call. Link to comment Share on other sites More sharing options...
cruzeluver Posted May 15, 2018 #15 Share Posted May 15, 2018 Called earlier today to cancel one booking and add another. Rep I spoke with could not have been more helpful. He was able to transfer the deposit from the one being cancelled to the one being booked, got me the stateroom I wanted on the new booking and even found a discount I was not aware of. Very happy. Link to comment Share on other sites More sharing options...
cb at sea Posted May 15, 2018 #16 Share Posted May 15, 2018 Not a big deal to call. Link to comment Share on other sites More sharing options...
SRF Posted May 18, 2018 #17 Share Posted May 18, 2018 Considering the number of reports of everything from excursions to restaurant bookings to cruises accidentally canceled by the Royal site, you REALLY want a click to cancel. ON THAT SAME SITE? :D Link to comment Share on other sites More sharing options...
Flip2cruise Posted May 18, 2018 #18 Share Posted May 18, 2018 I don't know of any line that allows cancelling on line. Celebrity used to, but not any more. Before the website change, you could cancel online with Royal. Carnival also allows you to cancel online. Link to comment Share on other sites More sharing options...
taglovestocruise Posted May 18, 2018 #19 Share Posted May 18, 2018 Most of you seem to be wrong... Last night my wife and I decided to cancel our Nov. 9 Mariner of the seas cruise. Just 10 minutes ago I went online opened my login page, clicked on the reservation number. Top of the page was a cancel my cruise button. Clicked on the button and was asked to verify my choice to cancel, showed a small popup of possible penalties. Clicked on confirm cancel, $00.00 was the cancellation penalty and a cancellation verification number in bright yellow was shown with a print this cancellation button below. I booked this cruise last year directly with Royal. Took longer to write this post then cancelling the cruise.. Link to comment Share on other sites More sharing options...
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