LARGIN Posted June 22, 2018 #1 Share Posted June 22, 2018 Emailed Princess Customer Service today asking if you still get 2 coffee cards when you do a liquor swap out and if so can you put one card on your account and the other on your wife's. 15 minutes later I received a phone call from a Princess Rep stating that they received the email and yes in fact, you can put one card in your name and the other in your wife's. 15 minutes to respond and I did not include my phone number in the email.. WOW! Great service !! Link to comment Share on other sites More sharing options...
sunsetbeachgal Posted June 22, 2018 #2 Share Posted June 22, 2018 (edited) Nice! I was on the Royal last week and was told that they were going paperless with coffee cards on the next sailing. Hopefully someone on a subsequent sailing will report back to advise if it took place and how the “coffee card” actually got onto your account. Sent from my iPhone using Forums Edited June 22, 2018 by sunsetbeachgal Link to comment Share on other sites More sharing options...
ChrisB123 Posted June 22, 2018 #3 Share Posted June 22, 2018 I've always been pleased with Customer Support. Link to comment Share on other sites More sharing options...
dad2my3 Posted June 23, 2018 #4 Share Posted June 23, 2018 I sent an e-mail about excursion reservations and never got a response. I then called and was waiting on hold for 45 minutes, and then finally told that I would need to call back because the people who could help me with my online account didn’t work weekends. So I guess you had better luck than I did! Link to comment Share on other sites More sharing options...
skynight Posted June 23, 2018 #5 Share Posted June 23, 2018 Here is an unanswered question. If you are b2b's do unused "punches" carry over? Does the unlimited brewed coffee & tea carry over? Link to comment Share on other sites More sharing options...
Omega1 Posted June 23, 2018 #6 Share Posted June 23, 2018 That’s great service. Emails to Princess UK take weeks to get answered, if at all. Link to comment Share on other sites More sharing options...
moresun Posted June 23, 2018 #7 Share Posted June 23, 2018 Emailed Princess Customer Service today asking if you still get 2 coffee cards when you do a liquor swap out and if so can you put one card on your account and the other on your wife's. 15 minutes later I received a phone call from a Princess Rep stating that they received the email and yes in fact, you can put one card in your name and the other in your wife's. 15 minutes to respond and I did not include my phone number in the email.. WOW! Great service !! Thanks for the info ,I was wondering the exact same thing .:) Link to comment Share on other sites More sharing options...
Country-Bumpkin Posted June 23, 2018 #8 Share Posted June 23, 2018 Emailed Princess Customer Service today asking if you still get 2 coffee cards when you do a liquor swap out and if so can you put one card on your account and the other on your wife's. 15 minutes later I received a phone call from a Princess Rep stating that they received the email and yes in fact, you can put one card in your name and the other in your wife's. 15 minutes to respond and I did not include my phone number in the email.. WOW! Great service !! Where did you find the email address for Princess Customer Service? I went to the website and the email options don't apply to general questions or questions about perks. Thank you for sharing your positive experience. Link to comment Share on other sites More sharing options...
AF-1 Posted June 23, 2018 #9 Share Posted June 23, 2018 with technology on everything; there should be a way to have your coffee card tied to your seapass or cabin card. Everytime you buy a latte it would be deducted from your room card. Sounds simple; but will Princess or other cruiselines put this into play Link to comment Share on other sites More sharing options...
likeadisguise Posted June 23, 2018 #10 Share Posted June 23, 2018 That's the new policy they just rolled out. Link to comment Share on other sites More sharing options...
Thrak Posted June 23, 2018 #11 Share Posted June 23, 2018 When I have mailed customerrelations@princesscruises.com I have gotten excellent results - including phone replies. It can make a difference which email address you use. Link to comment Share on other sites More sharing options...
Country-Bumpkin Posted June 23, 2018 #12 Share Posted June 23, 2018 When I have mailed customerrelations@princesscruises.com I have gotten excellent results - including phone replies. It can make a difference which email address you use. thank you Link to comment Share on other sites More sharing options...
Sillyjilly Posted June 23, 2018 #13 Share Posted June 23, 2018 Here is an unanswered question. If you are b2b's do unused "punches" carry over? Does the unlimited brewed coffee & tea carry over? I would say no, as one can't carry over unused internet either. Link to comment Share on other sites More sharing options...
Rare geoherb Posted June 23, 2018 #14 Share Posted June 23, 2018 I filled in the web email form 17 days ago and still haven't heard back. I think they're still trying to formulate a response for those of us with unused punches who won't be able to use them all up in 14 months. Link to comment Share on other sites More sharing options...
riclop Posted June 24, 2018 #15 Share Posted June 24, 2018 Yes they do. Link to comment Share on other sites More sharing options...
Luvtennis6060 Posted June 24, 2018 #16 Share Posted June 24, 2018 Returned a few weeks ago from a B2B on Caribbean Princess. Coffee card carried over as well as internet minutes. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Lynniepoo Posted June 24, 2018 #17 Share Posted June 24, 2018 When I have mailed customerrelations@princesscruises.com I have gotten excellent results - including phone replies. It can make a difference which email address you use. I emailed them on a Sunday and got a call the next day! I have to agree, they were the bomb. :) Link to comment Share on other sites More sharing options...
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