RCCL stole my onboard credit :(

[molsonschooner]

Beringer makes a nice White Zinfandel

 

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I am a non drinker but my DW will agree with you. She has this every night at dinner while on the ship.

[John&LaLa]

Good luck, I´ve never seen a french roulette table on any RCI ship.

Previous thread, many have said it's in the back on the way to Studio B

 

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[katiel53]

Why is it that it's someone else's fault when you didn't get what you want? There are rules to all fares and if you change the fare, you change the rules. The promotion that you were booked under was the $75 OBC and when you changed to a different promotion, the OBC wasn't the same.

 

Simple rules. I think saying that your OBC was stolen is so wrong. You lost it yourself, no one did it but you. Based on your complaints with Royal Caribbean, from this and the lack of allowing you to set the table rules, and heaven only knows what other things you will come up with, it appears that this cruise line is not for you.

 

I do hope you find another line that will be more to your liking as it appears that this cruise is going to be one that will not be at all pleasant for you or probably those around you.

[Toofarfromthesea]

I don't have $10k to toss out the window - that's super rich. It's more like I have $10k to make some calculated gambles with, and while I *could* lose it, it is unlikely - but if I do lose it, I didn't just financially ruin myself. My gambling methods involve short term sessions , risking a lot of money relatively safely to win a little money. In the long run, if you stay in the casino long enough, you'll always lose it all, but my gamble is that in my short run visits, I won't hit the streak of losses that bankrupt me.

 

Correct me if I'm wrong, but don't a bunch of short runs make up the long run? But then again, many people have had 'systems' for roulette - yet the casinos are still in business.

[Dashofpepper]

Good luck, I´ve never seen a french roulette table on any RCI ship.

 

10 of the 25 RCCL ships have a single zero roulette table, "European" by default since American is distinguished by double zeros. The casino manager on board the Oasis confirmed it as well as call bets.

 

Not french though. I wish. :( There are no cruise lines, even Cunard that have either la partage or en prison; I looked hard.

[Bloodgem]

Correct me if I'm wrong, but don't a bunch of short runs make up the long run? But then again, many people have had 'systems' for roulette - yet the casinos are still in business.

This thread is not about time or whether players have devised a system for getting better odd at the roulette table.

This thread is about OBC and whether the OP felt mislead by RCI

[Merion_Mom]

This thread is not about time or whether players have devised a system for getting better odd at the roulette table.

This thread is about OBC and whether the OP felt mislead by RCI

Threads are not governed by laws. They go where they go.

[Dashofpepper]

Correct me if I'm wrong, but don't a bunch of short runs make up the long run? But then again, many people have had 'systems' for roulette - yet the casinos are still in business.

 

I don't do short runs. I get in, do my thing, get out. In the interest of comps, I have other tricks to establish a presence, but that's the short of it. It's not a system - I gamble a martingale; no secret there. The system is just personal milestones that mark when I enter and exit, completely achievable, very low risk.

 

But yeah - interesting responses in here. Lot of "What a noob, shoulda read better." posts. That's the sort of thing I'd expect an RCCL rep to tell me on the phone. They can upgrade my state room, but take away my unboard spending credits.

 

I only had an inside stateroom in the first place because the first guy I spoke to booked me with an inside stateroom, with no balconies left. I'd called to reserve another cruise, and the chat ended up on the existing reservation - for which there *are* balcony rooms, which we got upsold on gladly.

 

We're not irritated over $75. We're irritated because we didn't get what we wanted at first (a balcony), and resigned to an inside stateroom. Later, it turns out a balcony was available and had been all along, so we changed our reservation and got it. Later, I was checking how much things on board cost so we could allocate our onboard spending money, and called RCCL to figure out how much we had; whether it was still $75 or had been upgraded to $100. Turns out it got downgraded to $0.

 

Sokay. No stress. Still going to cruise, drink, meow at the Cats show, laugh at the comedians, start conversations with strangers, and attempt to befriend every casino employee. Just a rocky start.

[Thorben-Hendrik]

This thread is not about time or whether players have devised a system for getting better odd at the roulette table.

This thread is about OBC and whether the OP felt mislead by RCI

Thank you sooo much for pointing that out!(y)

So how can you get better odds at roulette?:confused::o

Sounds like a big scam to me....!:D

[Bloodgem]

So how can you get better odds at roulette?:confused::o

Sounds like a big scam to me....!:D

No idea Toofarfromthesea brought up the subject.

But then again, many people have had 'systems' for roulette - yet the casinos are still in business.

[John&LaLa]

Thank you sooo much for pointing that out!(y)

So how can you get better odds at roulette?:confused::o

Sounds like a big scam to me....!:D

Something learned in a French prison as I recall.

 

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[Biker19]

We're irritated because we didn't get what we wanted at first (a balcony), and resigned to an inside stateroom.

......and the moral of the story, as some have tried to point out and easily ascertainable if you read just a few threads here at CC, is to not rely on RCI CSRs, do your own leg work first.

 

Disappointing, yes, that RCI would lead a customer astray, but that's the way many businesses work when you rely on their scripted CSR order takers.

[Toofarfromthesea]

This thread is not about time or whether players have devised a system for getting better odd at the roulette table.

This thread is about OBC and whether the OP felt mislead by RCI

 

Did I miss it when you got appointed the thread police?

[Bloodgem]

Did I miss it when you got appointed the thread police?

LOL :lips-sealed:

[gatour]

I read the other thread. From my understanding you have a system that is based on table limits. It sounds like you got a response, which didn't meet your system. But since the existing booking was a sunk cost you were going go through with it and planning to do a Las Vegas trip next year.

 

Now you decided to book another cruise, even before you took your first one. You bring up that the Casino host didn't have your back. Umm as you have said you have no history with RCCL in regards to gambling so why should they have your back.

 

Again not sure why you decided to book another cruise on RCCL, since you didn't like the table limits based on the responses you got from the first thread.

 

Hey folks; just wanted to share.

 

I booked my first RCCL cruise on July 29th (for a Nov.4-11 sailing), using a buy one get one 50% promotion, which gave $75 in onboard credit based on our inside stateroom booking (since there were no balcony staterooms available).

 

I called two nights ago (8/5) to get advice on whether I should book my January cruise now, or wait until after my first sailing in November to establish a sailing history, and the friendly RCCL rep advised me to wait. While we were on the phone, we were talking about my November sailing, and he noted that there *were* balconies available...inside balconies, but no ocean-view balconies, and it was a ~$200 upsell.

 

I took it, paid for it, was glad I called.

 

 

Today I got an e-mail (ad) from RCCL about another BOGO promotion, and I noticed in the fine print that on-board cash was $100 for a balcony booking. Since the Cruiseplanner wasn't showing our onboard cash value, I called RCCL to find out whether my $75 onboard cash had been upgraded to $100 for upgrading to a balcony, and it turns out that I have NO onboard cash.

 

Apparently, RCCL changed promotions on August 1st. My July 29th booking was made with one promotion, which I lost access to when I changed my booking on August 5th. At the same time, the August 1+ promotion is only for cruises 6+ months out, so I'm not eligible for it.

 

After an hour and 15 minutes of back and forth with the reservation specialist and a resolution manager, and some three-way chats on their end with Casino Royale, there's nothing they can do for me. I had booked a refundable ticket, which irritatingly passed its refundable period YESTERDAY. I could revert my reservation or keep my new one, and since the balcony reservation has an included lunch at one of the specialty restaurants that has a $35 cover charge, its technically comparable.

 

By way of apology for making me have to be on the phone for 75 minutes trying to get resolution for this, they've promised to deliver a free bottle of wine and a fruit basket to my room.

 

Which is no consolation really; I eat for free and given my gambling, drink for free on every cruiseship I've been on.

 

I'm not upset over losing $75 or $100 on a cruise that cost us $2400 where I'm going to bring $4-$10k to gamble with, but I *AM* pissed that this misfire isn't an easy, "Our bad, we've manually re-added it to your cruise."

 

Grr. NCL's worsening service is caused me to look for a new cruise line; we're off to a rocky start.

[Dashofpepper]

I read the other thread. From my understanding you have a system that is based on table limits. It sounds like you got a response, which didn't meet your system. But since the existing booking was a sunk cost you were going go through with it and planning to do a Las Vegas trip next year.

 

Now you decided to book another cruise, even before you took your first one. You bring up that the Casino host didn't have your back. Umm as you have said you have no history with RCCL in regards to gambling so why should they have your back.

 

Again not sure why you decided to book another cruise on RCCL, since you didn't like the table limits based on the responses you got from the first thread.

 

The table min/max aren’t a PROBLEM, they just aren’t preferred. $5 - $1000 is the same as $25 - $5,000; but I would prefer the latter, not the former.

 

I want to win bigger or lose bigger, but having tried to get my fix at a $250 table, doubling your money from $500 to $1000 over 6 hours.....Christ, I could just go to work and make more money, minus the risk.

[mrb1963]

Hey folks; just wanted to share.

 

I booked my first RCCL cruise on July 29th (for a Nov.4-11 sailing), using a buy one get one 50% promotion, which gave $75 in onboard credit based on our inside stateroom booking (since there were no balcony staterooms available).

 

I called two nights ago (8/5) to get advice on whether I should book my January cruise now, or wait until after my first sailing in November to establish a sailing history, and the friendly RCCL rep advised me to wait. While we were on the phone, we were talking about my November sailing, and he noted that there *were* balconies available...inside balconies, but no ocean-view balconies, and it was a ~$200 upsell.

 

I took it, paid for it, was glad I called.

 

 

Today I got an e-mail (ad) from RCCL about another BOGO promotion, and I noticed in the fine print that on-board cash was $100 for a balcony booking. Since the Cruiseplanner wasn't showing our onboard cash value, I called RCCL to find out whether my $75 onboard cash had been upgraded to $100 for upgrading to a balcony, and it turns out that I have NO onboard cash.

 

Apparently, RCCL changed promotions on August 1st. My July 29th booking was made with one promotion, which I lost access to when I changed my booking on August 5th. At the same time, the August 1+ promotion is only for cruises 6+ months out, so I'm not eligible for it.

 

After an hour and 15 minutes of back and forth with the reservation specialist and a resolution manager, and some three-way chats on their end with Casino Royale, there's nothing they can do for me. I had booked a refundable ticket, which irritatingly passed its refundable period YESTERDAY. I could revert my reservation or keep my new one, and since the balcony reservation has an included lunch at one of the specialty restaurants that has a $35 cover charge, its technically comparable.

 

By way of apology for making me have to be on the phone for 75 minutes trying to get resolution for this, they've promised to deliver a free bottle of wine and a fruit basket to my room.

 

Which is no consolation really; I eat for free and given my gambling, drink for free on every cruiseship I've been on.

 

I'm not upset over losing $75 or $100 on a cruise that cost us $2400 where I'm going to bring $4-$10k to gamble with, but I *AM* pissed that this misfire isn't an easy, "Our bad, we've manually re-added it to your cruise."

 

Grr. NCL's worsening service is caused me to look for a new cruise line; we're off to a rocky start.

 

Another reason to use a travel agent.

[Milwaukee Eight]

Those 10 ships that have only the single zero play are not on the main floor. They are in the high stakes area.

 

I believe you will need a lot more than $10k to play more than a few plays.

 

 

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[mom2tcdx2]

I don't understand...

 

You created a thread that you lost $75 onboard credit.

 

You 1st reserved an (inside) stateroom.

 

Then you (claim) that you'll be gambling with $10,000 at the ships casino.

 

Just humor all of us & explain why an inside stateroom If you have $10,000 to gamble with?

 

Also, why are you concerned about $75 onboard credit when you have $10,000 to gamble with?

 

Why are you even going on a cruise, why not take your $10,000 to Vegas??

 

None of this makes any sense at all... I call BS on all of this nonsense.

 

 

:confused: :confused:

 

Why do you feel that just because some gambles a lot, they aren't content with an inside cabin. For many the relatively short time they spend in the cabin, doesn't warrant spending a huge amount of money on it. People may prefer to spend their extra cash in other ways - maybe the OP prefers to spend it in the casino, rather than on their room?

 

I think their whole point was, that a rep never told them they would lose the credit to begin with - which if pointed out originally by the RCL rep the OP could have made a decision to keep what they had or move up. The rep should have disclosed all pertinent information which they did not.

[Dashofpepper]

Those 10 ships that have only the single zero play are not on the main floor. They are in the high stakes area.

 

I believe you will need a lot more than $10k to play more than a few plays.

 

 

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I wish. >.>

 

I can only speak for the Oasis, but the current casino manager on board - Amelia Holder - exchanged some e-mails with me when I was inquiring about single zero and higher limits, and she said this:

 

"Table is on the main floor area - non smoking side with the same low limits as other Roulette (American) Higher min/max can only be approved depending on play and CAMG discretion or pre-approval from CR. Below are the table limits that are currently used. A Minimun of $5 per spin."

The limits that she sent me were $5 - $1000 for both tables. I e-mailed back and forth a few times because I've never heard of a single zero table with less than a $10 minimum; in Vegas, none have less than $25.

I was hoping for a $25 - $10,000 table, but they won't change the limits without me having established play, so I'm going to dink around on that $5 - $1000 table and establish play.

Interestingly, I have sailed and gambled with RCCL before, and I was still in their system, but it was before Crown and Anchor or Club Royale were established, so they said they couldn't count me as a returning cruiser.

[Dashofpepper]

Why do you feel that just because some gambles a lot, they aren't content with an inside cabin. For many the relatively short time they spend in the cabin, doesn't warrant spending a huge amount of money on it. People may prefer to spend their extra cash in other ways - maybe the OP prefers to spend it in the casino, rather than on their room?

 

I think their whole point was, that a rep never told them they would lose the credit to begin with - which if pointed out originally by the RCL rep the OP could have made a decision to keep what they had or move up. The rep should have disclosed all pertinent information which they did not.

 

EXACTLY.

 

Cabins are for sleeping. Bigger rooms don't give bigger beds; they're still those twin beds that you push together.

 

We weren't expecting on-board credit in the first place. It was nice when it showed up, and we had to go figure out why it was there. We were miffed when it was unexpectedly taken away. That's not rocket science; just human behavior. Once someone has something they value, they are upset at losing it. Imagine a stranger giving you a $50 bill. You weren't upset that you didn't have it. But you were happy to get it. You put it in your pocket and walk away. The next day, the stranger robs you and steals the $50 bill. How does that make you feel?

[Milwaukee Eight]

I wish. >.>

 

 

 

I can only speak for the Oasis, but the current casino manager on board - Amelia Holder - exchanged some e-mails with me when I was inquiring about single zero and higher limits, and she said this:

 

 

 

"Table is on the main floor area - non smoking side with the same low limits as other Roulette (American) Higher min/max can only be approved depending on play and CAMG discretion or pre-approval from CR. Below are the table limits that are currently used. A Minimun of $5 per spin."

 

 

 

The limits that she sent me were $5 - $1000 for both tables. I e-mailed back and forth a few times because I've never heard of a single zero table with less than a $10 minimum; in Vegas, none have less than $25.

 

 

 

I was hoping for a $25 - $10,000 table, but they won't change the limits without me having established play, so I'm going to dink around on that $5 - $1000 table and establish play.

 

 

 

Interestingly, I have sailed and gambled with RCCL before, and I was still in their system, but it was before Crown and Anchor or Club Royale were established, so they said they couldn't count me as a returning cruiser.

 

 

 

 

 

It’s been a while since I have been on Oasis. Roulette is my go to game. I could use some of those single zero games. I was on Harmony in April and on main floor, only double zero.

 

 

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[Dashofpepper]

It’s been a while since I have been on Oasis. Roulette is my go to game. I could use some of those single zero games. I was on Harmony in April and on main floor, only double zero.

 

 

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FYI, here's a list of the RCCL ships that have a single zero table according to Club Royale.

 

ex-explorer of the seas

vy- voyager of the seas

ma-mariner of the seas

aL- allure of the seas

OA- oasis of the seas

HM-harmony of the seas

SY-symphony of the seas

QN-quantum of the seas

OV- ovation of the seas

RH-rhapsody of the seas

[John&LaLa]

FYI, here's a list of the RCCL ships that have a single zero table according to Club Royale.

 

ex-explorer of the seas

vy- voyager of the seas

ma-mariner of the seas

aL- allure of the seas

OA- oasis of the seas

HM-harmony of the seas

SY-symphony of the seas

QN-quantum of the seas

OV- ovation of the seas

RH-rhapsody of the seas

Well they all have a single zero, but they also have a double zero. [emoji6]

 

Your list contradicts what the previous poster just told you about Harmony. [emoji848]

 

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[reallyitsmema]

I will look for the table on Oasis when we sail in 3 weeks if no one confirms before then. So, this unicorn is supposed to have a single, green zero and no green double zero?