dub345 Posted September 13, 2018 #1 Share Posted September 13, 2018 Today I received an $180 credit on my credit card from Celebrity, and the price on the cruise in my reservation is showing as lower than before, even though I am only 45 days out and long past final payment. The price of the cruise is now much higher than what I paid, so it can't be any sort of "best price guarantee." I could call Celebrity, but worry that they might realize it was a mistake and add the cost back on. Before I do anything, has this ever happened to anyone? Thanks, Janet Link to comment Share on other sites More sharing options...
Anita Latte Posted September 13, 2018 #2 Share Posted September 13, 2018 I’ve received a refund of port fees before but that wasn’t as significant as $180. Link to comment Share on other sites More sharing options...
dub345 Posted September 13, 2018 Author #3 Share Posted September 13, 2018 I’ve received a refund of port fees before but that wasn’t as significant as $180. That occurred to me, but the ports haven’t changed, and I didn’t pay that much in total for all of the taxes and port fees Link to comment Share on other sites More sharing options...
Barwick Cruiser Posted September 13, 2018 #4 Share Posted September 13, 2018 That occurred to me, but the ports haven’t changed, and I didn’t pay that much in total for all of the taxes and port fees Did you perhaps pre purchase a shore excursion through Celebrity that could've been cancelled for some reason? Link to comment Share on other sites More sharing options...
dub345 Posted September 13, 2018 Author #5 Share Posted September 13, 2018 Did you perhaps pre purchase a shore excursion through Celebrity that could've been cancelled for some reason? Another good idea, but I bought them all with OBC, and none were that expensive. Link to comment Share on other sites More sharing options...
steve ch Posted September 13, 2018 #6 Share Posted September 13, 2018 Is this a back to back cruise? I got the discount paid back to me a couple of days ago. No explanation. It was for a similar amount,. Link to comment Share on other sites More sharing options...
dub345 Posted September 13, 2018 Author #7 Share Posted September 13, 2018 Is this a back to back cruise? I got the discount paid back to me a couple of days ago. No explanation. It was for a similar amount,. I wish I were going on a B2B! But I’m afraid that can’t be it either. Definitely a mystery. Link to comment Share on other sites More sharing options...
FlorenceItaly Posted September 13, 2018 #8 Share Posted September 13, 2018 I wish I were going on a B2B! But I’m afraid that can’t be it either. Definitely a mystery. Is it a shore excursion you purchase that has been cancelled? Link to comment Share on other sites More sharing options...
pmcue Posted September 13, 2018 #9 Share Posted September 13, 2018 If you had travel agent they may have seen decrease and got it for you. Sent from my SM-G950U using Forums mobile app Link to comment Share on other sites More sharing options...
gerelmx Posted September 13, 2018 #10 Share Posted September 13, 2018 Check your cruise planner and your purchase history, look if all your purchases are there Link to comment Share on other sites More sharing options...
sippican Posted September 13, 2018 #11 Share Posted September 13, 2018 If you went through a TA they can log onto your account and see the refund. Link to comment Share on other sites More sharing options...
dub345 Posted September 13, 2018 Author #12 Share Posted September 13, 2018 Thanks for all the suggestions. I booked directly with Celebrity, and don't have a TA. When I looked at my order history it seemed fine. The only thing that has changed is what shows as the price of the cruise, which is $180 lower than on all my statements from Celebrity. It's strange because the price of the cruise has gone up a lot, and long ago, just after I first booked, there was a price drop that I took advantage of. Even if the price did drop, my understanding is that since we're past final payment there would be no refund. Link to comment Share on other sites More sharing options...
bEwAbG Posted September 13, 2018 #13 Share Posted September 13, 2018 Did you use an AMEX to pay? Sometimes their cards offer you money back if you use them during certain promotions. Link to comment Share on other sites More sharing options...
cltnccruisers Posted September 13, 2018 #14 Share Posted September 13, 2018 Perhaps they made a mistake in your original billing and corrected it? Link to comment Share on other sites More sharing options...
Rare shipshape sam Posted September 13, 2018 #15 Share Posted September 13, 2018 Today I received an $180 credit on my credit card from Celebrity, and the price on the cruise in my reservation is showing as lower than before, even though I am only 45 days out and long past final payment. The price of the cruise is now much higher than what I paid, so it can't be any sort of "best price guarantee." I could call Celebrity, but worry that they might realize it was a mistake and add the cost back on. Before I do anything, has this ever happened to anyone? Thanks, Janet Call them! You would want them to call you to correct a mistake I hope! You may get a nice surprise that they indeed were refunding you $$$ for 'x' reason. Link to comment Share on other sites More sharing options...
grandgeezer Posted September 13, 2018 #16 Share Posted September 13, 2018 Maybe they realized their cruises are overpriced, got a guilty conscience, and decided to give you some money back. Link to comment Share on other sites More sharing options...
wrightj6 Posted September 13, 2018 #17 Share Posted September 13, 2018 We have received fuel surcharges back from Celebrity on a few of our cruises over the last few years, as we book and pay anywhere from 1 to 2 years out. They have been significant amounts also. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Gonzo70 Posted September 13, 2018 #18 Share Posted September 13, 2018 We have received fuel surcharges back from Celebrity on a few of our cruises over the last few years, as we book and pay anywhere from 1 to 2 years out. They have been significant amounts also. Sent from my iPhone using Forums Uh, no. Celebrity has not had a fuel surcharge in place for over ten years. Link to comment Share on other sites More sharing options...
jelayne Posted September 13, 2018 #19 Share Posted September 13, 2018 We have received fuel surcharges back from Celebrity on a few of our cruises over the last few years, as we book and pay anywhere from 1 to 2 years out. They have been significant amounts also. Sent from my iPhone using Forums We have been cruising Celebrity for 6 years & have never had a fuel surcharge. If there had been a surcharge it would have been on the original invoice and easy to identify the amount as the amount of the refund to the credit card. Link to comment Share on other sites More sharing options...
dub345 Posted September 13, 2018 Author #20 Share Posted September 13, 2018 Thank you all for your suggestions. I decided to call Celebrity, and they told me it was a credit for an overpayment - originally triggered when they applied the Go Better package to my account. Apparently that did something to the invoice so that I did not receive the the sale price on the cruise. I've had to contact them several times when I tried to change something on my reservation through the website, which in turn messed up the entire reservation/pricing, so perhaps this is a result of one of those incidents. Link to comment Share on other sites More sharing options...
cltnccruisers Posted September 13, 2018 #21 Share Posted September 13, 2018 Thank you all for your suggestions. I decided to call Celebrity, and they told me it was a credit for an overpayment - originally triggered when they applied the Go Better package to my account. Apparently that did something to the invoice so that I did not receive the the sale price on the cruise. I've had to contact them several times when I tried to change something on my reservation through the website, which in turn messed up the entire reservation/pricing, so perhaps this is a result of one of those incidents. Being in IT since 1979 I'd hope their audit process just found a mistake and you benefited from it. It would show they are improving the website. :D Link to comment Share on other sites More sharing options...
Rare shipshape sam Posted September 14, 2018 #22 Share Posted September 14, 2018 Thank you all for your suggestions. I decided to call Celebrity, and they told me it was a credit for an overpayment - originally triggered when they applied the Go Better package to my account. Apparently that did something to the invoice so that I did not receive the the sale price on the cruise. I've had to contact them several times when I tried to change something on my reservation through the website, which in turn messed up the entire reservation/pricing, so perhaps this is a result of one of those incidents. Great that Celebrity is refunding you for the overcharge error. It is always nice to read/hear about companies doing the right thing and in this case doing some form of audit and correcting a mistake. Enjoy your cruise! Link to comment Share on other sites More sharing options...
Rare puppycanducruise Posted September 14, 2018 #23 Share Posted September 14, 2018 It's nice that they made the correction and refunded the overage on their own. Enjoy your cruise. Link to comment Share on other sites More sharing options...
lilalila Posted September 14, 2018 #24 Share Posted September 14, 2018 (edited) I got $60.00 back last week via a $2.xx credit and a $57.xx credit to my card. I'm past final payment and was perplexed so I called my TA and he was equally perplexed; I've opted to stop asking questions! Interestingly, during this same time I upgraded from ocean view to AquaClass and didn't pay a thing but now I'm wondering that even though I was past final payment I was refunded some of the difference (in my favor) even though I don't think that was suppose to happen. But if that was the case I should have gotten more than $60.00 back. Edited September 14, 2018 by lilalila Link to comment Share on other sites More sharing options...
kathynorth Posted September 14, 2018 #25 Share Posted September 14, 2018 One suggestion when this sort of thing happens is to double check your taxes and port fees by comparing your new invoice to your old one. I have a cruise booked on Eclipse in Dec and discovered a tax error when due to a rate adjustment my cruise rate was lowered, but not my taxes. (What was listed on the Celebrity website was lower than what my invoice indicated) At first Celebrity said there was no error, but at the urging of my TA they took another look and realized there was an error and the rate was adjusted accordingly. Link to comment Share on other sites More sharing options...
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