cruises42 Posted July 19, 2019 #126 Share Posted July 19, 2019 I might try calling HAL to see if they will give a better explanation. Operational considerations is an excuse I've seen several times when cruise lines cancel things. Link to comment Share on other sites More sharing options...
zelker Posted July 19, 2019 #127 Share Posted July 19, 2019 (edited) If you find out anything that sounds legitimate (LOL), please post it here. I tried asking Allen Marine on their Facebook page when HAL notified us that it had been cancelled but they never replied. Edited July 19, 2019 by zelker 1 Link to comment Share on other sites More sharing options...
Italy52 Posted July 20, 2019 #128 Share Posted July 20, 2019 I was looking at our May 2020 cruise personalizer and noticed that the Allen Marine Hubbard Glacier tour was being offered again. Even though our June 30, 2019 excursion was cancelled due to fog, we decided to give it a go for our May 2020 cruise. Keeping fingers crossed that all goes well and we don't get cancelled again. Link to comment Share on other sites More sharing options...
Rare Coral Posted July 29, 2019 #129 Share Posted July 29, 2019 (edited) A friend of mine went this week. She said the ship (Celebrity Millennium) got closer than the small ship did and she said the windows kept fogging up so those on the Millennium got better views. She would not recommend the excursion. I suggested they complain. Edited July 29, 2019 by Coral 1 Link to comment Share on other sites More sharing options...
Italy52 Posted July 30, 2019 #130 Share Posted July 30, 2019 1 hour ago, Coral said: A friend of mine went this week. She said the ship (Celebrity Millennium) got closer than the small ship did and she said the windows kept fogging up so those on the Millennium got better views. She would not recommend the excursion. I suggested they complain. That's not good news. Thanks for the post. I would be very disappointed if my cruise ship got closer than my excursion boat. I hope your friend says something to Celebrity about her experience --- sounds like the excursion fell short of expectations. Link to comment Share on other sites More sharing options...
Rare Coral Posted July 30, 2019 #131 Share Posted July 30, 2019 2 minutes ago, Italy52 said: That's not good news. Thanks for the post. I would be very disappointed if my cruise ship got closer than my excursion boat. I hope your friend says something to Celebrity about her experience --- sounds like the excursion fell short of expectations. I know the weather earlier in the day looked ugly. Not sure what it was when she went but I am guessing it wasn't great if the windows kept getting fogged up. I think she was there Saturday. Link to comment Share on other sites More sharing options...
232271 Posted July 30, 2019 #132 Share Posted July 30, 2019 (edited) On 7/19/2019 at 5:08 PM, zelker said: If you find out anything that sounds legitimate (LOL), please post it here. I tried asking Allen Marine on their Facebook page when HAL notified us that it had been cancelled but they never replied. I emailed them directly questions and got some answers, BUT i wrote a few days ago regarding cancellations and the same lady has not responded. I am sure they dont want to tell me anything but when this is one of your "major" excursions, i would like to have warning so I can book something else instead! We go next week and I am concerned about the other post By ITALY52 stating the cruise ship got closer than Marine Allen! I think I would want my money back! Edited July 30, 2019 by 232271 Link to comment Share on other sites More sharing options...
232271 Posted July 30, 2019 #133 Share Posted July 30, 2019 On 6/25/2019 at 6:38 PM, Happiest Sailor said: IMG_2639.MOV 60.13 MB · 17 downloads that was awesome! thanks for sharing, we are here next week! August 7th Link to comment Share on other sites More sharing options...
232271 Posted July 30, 2019 #134 Share Posted July 30, 2019 Found this link thought it might be helpful: note the FOG on some days, Allen Marine emailed me back and stated they will cancel for FOG http://www.myweather2.com/City-Town/United-States-Of-America/Alaska/Hubbard-Glacier/14-Day-Forecast.aspx Link to comment Share on other sites More sharing options...
CruiserBruce Posted July 30, 2019 #135 Share Posted July 30, 2019 19 hours ago, Coral said: A friend of mine went this week. She said the ship (Celebrity Millennium) got closer than the small ship did and she said the windows kept fogging up so those on the Millennium got better views. She would not recommend the excursion. I suggested they complain. Our HAL Amsterdam cruise in June got closer than the excursion. No reason I could see to do the excursion. 1 Link to comment Share on other sites More sharing options...
Sujormik Posted July 30, 2019 #136 Share Posted July 30, 2019 Just off the Azamara Quest where we did the Hubbard Glacier excursion with Allen Marine. They were very nice but it was NOT worth $500/couple. We got very close (200 yards maybe) which was awesome. And the calving was great too. But our ship got almost as close and saw the exact same thing we did. I’d thought it was something for a no-excursion day and I regret spending that much money. Link to comment Share on other sites More sharing options...
Italy52 Posted July 30, 2019 #137 Share Posted July 30, 2019 4 hours ago, 232271 said: Found this link thought it might be helpful: note the FOG on some days, Allen Marine emailed me back and stated they will cancel for FOG http://www.myweather2.com/City-Town/United-States-Of-America/Alaska/Hubbard-Glacier/14-Day-Forecast.aspx Yes, Allen Marine will cancel due to fog as that happened to us. Link to comment Share on other sites More sharing options...
Italy52 Posted July 30, 2019 #138 Share Posted July 30, 2019 4 hours ago, 232271 said: I emailed them directly questions and got some answers, BUT i wrote a few days ago regarding cancellations and the same lady has not responded. I am sure they dont want to tell me anything but when this is one of your "major" excursions, i would like to have warning so I can book something else instead! We go next week and I am concerned about the other post By ITALY52 stating the cruise ship got closer than Marine Allen! I think I would want my money back! Please review my quote again --- I said: "if..." the cruise ship got closer. I was not the original poster of the message and was just making an observation about the information being presented. Link to comment Share on other sites More sharing options...
Glaciers Posted July 30, 2019 #139 Share Posted July 30, 2019 3 hours ago, Sujormik said: They were very nice but it was NOT worth $500/couple. We got very close (200 yards maybe) which was awesome. And the calving was great too. But our ship got almost as close and saw the exact same thing we did. I’d thought it was something for a no-excursion day and I regret spending that much money. The glacier is just so huge it does seem like you’re very close to the glacier but vessels don’t get that close. Allen Marine indicates they get ¼ mile to ½ mile from the face. As for the excursion, it’s beginning to sound like expensive insurance that just covers one day. Your ship may make it to the face of the glacier but in case it doesn’t, pay $260 and the excursion you will get you there. If the ship gets to the face, you’ve wasted your money. Some of the appeal with the excursion was the increased potential for wildlife sightings as described. Not reading much about that. @Sujormik Did you see much wildlife? Link to comment Share on other sites More sharing options...
cruises42 Posted July 31, 2019 #140 Share Posted July 31, 2019 8 hours ago, 232271 said: I emailed them directly questions and got some answers, BUT i wrote a few days ago regarding cancellations and the same lady has not responded. I am sure they dont want to tell me anything but when this is one of your "major" excursions, i would like to have warning so I can book something else instead! We go next week and I am concerned about the other post By ITALY52 stating the cruise ship got closer than Marine Allen! I think I would want my money back! What ship are you cruising on? Just wondering if it just the Amsterdam that they cancelled. Link to comment Share on other sites More sharing options...
Rare Coral Posted July 31, 2019 #141 Share Posted July 31, 2019 (edited) My friend paid $309 pp through Celebrity. She did book the cruise late (not sure if that is what caused the higher price - but in my experience, Celebrity's excursions are more expensive than Princess's. I haven't heard if she complained and got some money back or not. Edited July 31, 2019 by Coral Link to comment Share on other sites More sharing options...
Sujormik Posted July 31, 2019 #142 Share Posted July 31, 2019 6 hours ago, Glaciers said: Some of the appeal with the excursion was the increased potential for wildlife sightings as described. Not reading much about that. @Sujormik Did you see much wildlife? We did see some wildlife, seals and sea otters if I recall as well as golden eagles. Overall wildlife sightings were mostly disappointing for us, though some friends had amazing experiences off Icy Strait Point with bears and multiple types of whales. 1 Link to comment Share on other sites More sharing options...
232271 Posted July 31, 2019 #143 Share Posted July 31, 2019 12 hours ago, cruises42 said: What ship are you cruising on? Just wondering if it just the Amsterdam that they cancelled. Celebrity Eclipse Link to comment Share on other sites More sharing options...
cruises42 Posted August 1, 2019 #144 Share Posted August 1, 2019 11 hours ago, 232271 said: Celebrity Eclipse Did they cancel your excursion? Link to comment Share on other sites More sharing options...
232271 Posted August 1, 2019 #145 Share Posted August 1, 2019 We go next week so not yet 1 Link to comment Share on other sites More sharing options...
salabc Posted August 1, 2019 Author #146 Share Posted August 1, 2019 we did this excursion on the 21st juley ( while on board the golden princess) and in our opinion were money well spent we were much closer than the ship and being boat extremely fast we had the opportunity to stay much longer furthermnore on teh way back the boat went close and almost all around the haenke island so much more opportunity for photos 1 Link to comment Share on other sites More sharing options...
Italy52 Posted August 1, 2019 #147 Share Posted August 1, 2019 "salabc" -- Wonderful, glad you had a great time. Unfortunately for us, our excursion was cancelled due to heavy fog. However, we have not given up hope and have booked the excursion for next year. Link to comment Share on other sites More sharing options...
zelker Posted August 2, 2019 #148 Share Posted August 2, 2019 Currently onboard Amsterdam. Was told by EXC staff onboard that the excursion is being alternated between Amsterdam and Island Princess so they get to do it next week and we don’t. I asked why they even put it on the available excursions list, let us book it and pay for it months ago, and then canceled 10 days before we embarked, thus holding our money all that time and we wind up paying interest on the credit card bill on it as SURELY the two related cruise lines knew that would be the case. The EXC staff person said he didn’t know the answer as that decision would be “above my pay grade”. Link to comment Share on other sites More sharing options...
Rare Coral Posted August 2, 2019 #149 Share Posted August 2, 2019 40 minutes ago, zelker said: Currently onboard Amsterdam. Was told by EXC staff onboard that the excursion is being alternated between Amsterdam and Island Princess so they get to do it next week and we don’t. I asked why they even put it on the available excursions list, let us book it and pay for it months ago, and then canceled 10 days before we embarked, thus holding our money all that time and we wind up paying interest on the credit card bill on it as SURELY the two related cruise lines knew that would be the case. The EXC staff person said he didn’t know the answer as that decision would be “above my pay grade”. With the amount they are charging - they can purchase another ship to use for these tours so they don't need to alternate. Unless it is a permit issue. I have no doubt decisions are made at the corporate level and the people on the ship do what corporate tells them. I often feel sorry for them. Link to comment Share on other sites More sharing options...
cruises42 Posted August 3, 2019 #150 Share Posted August 3, 2019 2 hours ago, zelker said: Currently onboard Amsterdam. Was told by EXC staff onboard that the excursion is being alternated between Amsterdam and Island Princess so they get to do it next week and we don’t. I asked why they even put it on the available excursions list, let us book it and pay for it months ago, and then canceled 10 days before we embarked, thus holding our money all that time and we wind up paying interest on the credit card bill on it as SURELY the two related cruise lines knew that would be the case. The EXC staff person said he didn’t know the answer as that decision would be “above my pay grade”. Wow, that really sucks! I was really looking forward to it. Link to comment Share on other sites More sharing options...
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