mafiadon Posted March 23, 2019 #1 Share Posted March 23, 2019 I ordered something to be delivered to our room and was charged an $8 delivery fee. Was never charged this before and just think this is a little excessive for a fee. I don't mind a few dollars but $8 is a little high, just my opinion and please no bashing telling me I'm cheap, I'm not Link to comment Share on other sites More sharing options...
CruiseGal999 Posted March 23, 2019 #2 Share Posted March 23, 2019 You weren't charged a 'delivery' fee. You were charged for the food. It is something new. There are FREE items on the list and CHARGE items on the list. It's pretty easy to see the difference when ordering. And an added FYI, the 'delivery' person does not earn tips from your auto grats. It is nice to give them something for the service. 3 Link to comment Share on other sites More sharing options...
bury me at sea Posted March 23, 2019 #3 Share Posted March 23, 2019 I think the OP is referring to orders from the Fun Shops. I first noticed the delivery fee last summer, I think. And it is high! 2 Link to comment Share on other sites More sharing options...
mafiadon Posted March 23, 2019 Author #4 Share Posted March 23, 2019 6 minutes ago, CruiseGal999 said: You weren't charged a 'delivery' fee. You were charged for the food. It is something new. There are FREE items on the list and CHARGE items on the list. It's pretty easy to see the difference when ordering. And an added FYI, the 'delivery' person does not earn tips from your auto grats. It is nice to give them something for the service. I wasn't charged for food as I haven't sailed yet, I ordered something in their gift department, and yes it stated a delivery fee Link to comment Share on other sites More sharing options...
Shaded Lady Posted March 23, 2019 #5 Share Posted March 23, 2019 This is true- I ordered bottles of water to be delivered to our cabins, and the charge was around 15%, if I recall! 1 Link to comment Share on other sites More sharing options...
joepeka Posted March 23, 2019 #6 Share Posted March 23, 2019 I know they charge an 18% delivery fee on bottled water delivery, I'm not sure about other Fun Shop orders however. 1 Link to comment Share on other sites More sharing options...
mafiadon Posted March 23, 2019 Author #7 Share Posted March 23, 2019 1 minute ago, joepeka said: I know they charge an 18% delivery fee on bottled water delivery, I'm not sure about other Fun Shop orders however. Thanks, I just have never had a delivery fee before and was surprised and wondered when they started. Again thanks again Link to comment Share on other sites More sharing options...
joepeka Posted March 23, 2019 #8 Share Posted March 23, 2019 4 minutes ago, mafiadon said: Thanks, I just have never had a delivery fee before and was surprised and wondered when they started. Again thanks again I did a little research and found that Carnival instituted the delivery fee in January of 2018. It does not apply to Fun Shop purchases of Cheers, Bottomless Bubbles, Cruise Cash and internet plans (imagine that...... there's nothing to physically deliver!). Here's a link about Fun Shop gift orders: https://help.carnival.com/app/answers/detail/a_id/1354/~/the-fun-shops-gift-orders 3 Link to comment Share on other sites More sharing options...
April42749 Posted March 23, 2019 #9 Share Posted March 23, 2019 (edited) I ordered water for a 6/18 cruise....no fee. For my upcoming 6/19 cruise there's a fee. A very small fee...but a fee. ETA-On the same 6/18 cruise I ordered flowers and there was a hefty fee. Edited March 23, 2019 by April42749 Link to comment Share on other sites More sharing options...
coevan Posted March 23, 2019 #10 Share Posted March 23, 2019 There is a gratuity for water, not a service charge. All ends up the same thing anyway Link to comment Share on other sites More sharing options...
mafiadon Posted March 23, 2019 Author #11 Share Posted March 23, 2019 1 hour ago, joepeka said: I did a little research and found that Carnival instituted the delivery fee in January of 2018. It does not apply to Fun Shop purchases of Cheers, Bottomless Bubbles, Cruise Cash and internet plans (imagine that...... there's nothing to physically deliver!). Here's a link about Fun Shop gift orders: https://help.carnival.com/app/answers/detail/a_id/1354/~/the-fun-shops-gift-orders I ordered their cooler that comes with 4 bottles of beer and bottle opener, cups and beer coozie, again thanks for your info to me Link to comment Share on other sites More sharing options...
tandemcruzr Posted March 23, 2019 #12 Share Posted March 23, 2019 Could it have been sales tax for the water? Link to comment Share on other sites More sharing options...
coevan Posted March 24, 2019 #13 Share Posted March 24, 2019 (edited) There is no sales tax at sea, or the Fun Shops Edited March 24, 2019 by coevan 1 Link to comment Share on other sites More sharing options...
tandemcruzr Posted March 24, 2019 #14 Share Posted March 24, 2019 1 hour ago, coevan said: There is no sales tax at sea, or the Fun Shops Not talking about at sea. If you purchase something from the Fun Shops prior to the cruise for delivery to your cabin, you may have to pay the local port's sale tax. 1 Link to comment Share on other sites More sharing options...
crzndeb Posted March 24, 2019 #15 Share Posted March 24, 2019 When I purchased a bottle of alcohol for cabin in the past, I was always been charged taxes. Do they charge a delivery fee and taxes now? Link to comment Share on other sites More sharing options...
Shaded Lady Posted March 24, 2019 #16 Share Posted March 24, 2019 (edited) 3 hours ago, coevan said: There is a gratuity for water, not a service charge. All ends up the same thing anyway I checked my receipt to confirm, and the case of 12 bottles of water you can purchase DOES charge a delivery fee, not a gratuity. Port Surcharges Total: Subtotal: Tax: Delivery Fees Total: Total: $0.00 $4.50 $0.00 $0.68 $5.18 Edited March 24, 2019 by Shaded Lady 1 Link to comment Share on other sites More sharing options...
Organized Chaos Posted March 24, 2019 #17 Share Posted March 24, 2019 (edited) 3 hours ago, coevan said: There is a gratuity for water, not a service charge. All ends up the same thing anyway The FAQ's literally state an 18% "delivery fee" is now added. When you place the order, the order says "delivery fee." Yes, it's the same amount as gratuities added to drinks elsewhere on board, but they're charging this delivery fee for any physical products purchased from the Fun Shops that are delivered to cabins. Doesn't matter what it is...water, cookies, snorkeling gear...they're all charged a delivery fee now. Edited March 24, 2019 by Organized Chaos Link to comment Share on other sites More sharing options...
xDisconnections Posted March 24, 2019 #18 Share Posted March 24, 2019 6 hours ago, CruiseGal999 said: And an added FYI, the 'delivery' person does not earn tips from your auto grats. It is nice to give them something for the service. Your automatic gratuities includes a portion going to alternative services. If this goes to waiters on the Lido as well as those working at the Guest Services Desk and the entertainment social hosts, why would room service not be included in this tip pool? As an added FYI, I once had my assistant waiter from the MDR deliver room service to my room later that night. Link to comment Share on other sites More sharing options...
CruiseGal999 Posted March 24, 2019 #19 Share Posted March 24, 2019 42 minutes ago, xDisconnections said: Your automatic gratuities includes a portion going to alternative services. If this goes to waiters on the Lido as well as those working at the Guest Services Desk and the entertainment social hosts, why would room service not be included in this tip pool? As an added FYI, I once had my assistant waiter from the MDR deliver room service to my room later that night. Auto grats, as far as I've seen, covers ... room steward, dining room staff, and some behind the scenes personnel like laundry personnel. I have never seen it said that it covers GS desk, buffet personnel, or entertainment hosts. Link to comment Share on other sites More sharing options...
xDisconnections Posted March 24, 2019 #20 Share Posted March 24, 2019 6 minutes ago, CruiseGal999 said: Auto grats, as far as I've seen, covers ... room steward, dining room staff, and some behind the scenes personnel like laundry personnel. I have never seen it said that it covers GS desk, buffet personnel, or entertainment hosts. Years ago, the full breakdown was listed on Carnival.com but has since been removed. A quick search online for historical data shows the following back when the automatic gratuities were 11.50 per day on Carnival: $5.80/day to Dining Room Services (Head Waiter, Waiter, Assistant Waiter) $3.70/day to Cabin Services (Room Steward, Assistant Steward) $2.00/day for Alternative Services (Kitchen, Entertainment, Guest Services & Hotel Staff) Link to comment Share on other sites More sharing options...
CruiseGal999 Posted March 24, 2019 #21 Share Posted March 24, 2019 2 minutes ago, xDisconnections said: Years ago, the full breakdown was listed on Carnival.com but has since been removed. A quick search online for historical data shows the following back when the automatic gratuities were 11.50 per day on Carnival: $5.80/day to Dining Room Services (Head Waiter, Waiter, Assistant Waiter) $3.70/day to Cabin Services (Room Steward, Assistant Steward) $2.00/day for Alternative Services (Kitchen, Entertainment, Guest Services & Hotel Staff) Well, I don't cruise Carnival normally ... my first cruise this past Jan. was first time in 37 years ... so that may be the case. But here, on CC, especially, it has been talked to death about where auto grats go and to those dept. listed above ... none have ever listed that. Link to comment Share on other sites More sharing options...
xDisconnections Posted March 24, 2019 #22 Share Posted March 24, 2019 (edited) 22 minutes ago, CruiseGal999 said: Well, I don't cruise Carnival normally ... my first cruise this past Jan. was first time in 37 years ... so that may be the case. But here, on CC, especially, it has been talked to death about where auto grats go and to those dept. listed above ... none have ever listed that. I normally don't cruise on Carnival and in fact, I haven't been on a Carnival ship in approximately 7 years. You're more than welcome to do your own research but it's certainly split between Dining, Housekeeping, and Alternative Services. Perhaps you can start a post on the Carnival boards where you can seek further information should you prefer not doing research? If this January was your first cruise in 37 years, well, a lot has changed since then and the attendant from room service is definitely receiving at least some portion of your automatic gratuity. Even Heald will tell you: Edited March 24, 2019 by xDisconnections Link to comment Share on other sites More sharing options...
mafiadon Posted March 24, 2019 Author #23 Share Posted March 24, 2019 4 hours ago, tandemcruzr said: Not talking about at sea. If you purchase something from the Fun Shops prior to the cruise for delivery to your cabin, you may have to pay the local port's sale tax. Yes you are right there is a sales tax also plus the delivery fee this is what I got charged Product Recipient Qty Price Keep it Cooler - Corona WARD DAVISON LINDA DAVISON 1 $39.95 Purified Water - 12 Pack WARD DAVISON LINDA DAVISON 1 $4.50 Payment Method: Credit Card ending in *Charge on statement will appear as "The Fun Shops" Port Surcharges Total: Subtotal: Tax: Delivery Fees Total: Total: $0.00 $44.45 $2.80 $8.00 $55.25 1 Link to comment Share on other sites More sharing options...
sanmarcosman Posted March 24, 2019 #24 Share Posted March 24, 2019 1 hour ago, xDisconnections said: why would room service not be included in this tip pool? As an added FYI, I once had my assistant waiter from the MDR deliver room service to my room later that night. I don't know why but I can tell you that as recently as two months ago JH said the room service servers of the food and beverage department do not participate in the auto-grats. More than once he has written that tips to the room service servers who deliver food and beverage to the cabins is appreciated. I'm only the messenger 😉 1 Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted March 24, 2019 #25 Share Posted March 24, 2019 6 hours ago, xDisconnections said: I normally don't cruise on Carnival and in fact, I haven't been on a Carnival ship in approximately 7 years. You're more than welcome to do your own research but it's certainly split between Dining, Housekeeping, and Alternative Services. Perhaps you can start a post on the Carnival boards where you can seek further information should you prefer not doing research? If this January was your first cruise in 37 years, well, a lot has changed since then and the attendant from room service is definitely receiving at least some portion of your automatic gratuity. Even Heald will tell you: The one thing I take out of this is someone needs to sail on Carnival again..... Link to comment Share on other sites More sharing options...
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